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  <channel>
    <title>topic I am being charged $11.99/mo but don't have a paid account in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/653896#M18589</link>
    <description>&lt;P&gt;Help! I have logged into both of my free accounts to verify ZERO billing BUT a charge of $11.99 is showing up on my Amex.&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Wed, 25 Jan 2023 19:19:56 GMT</pubDate>
    <dc:creator>Sandra Hess</dc:creator>
    <dc:date>2023-01-25T19:19:56Z</dc:date>
    <item>
      <title>Being charged for an unknown account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/615106#M14905</link>
      <description>&lt;P&gt;Hi all,&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I work for an organisation and our bank card is being charged for a dropbox account. None of our current staff pay for an account.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;We think it might be an ex staff member who paid for the account and didn't cancel their subscription before leaving.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;How do we find out how to access the account that we are paying for. It would be good to get some money back, or at least cancel it so that we aren't charged again.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thank you.&lt;/P&gt;</description>
      <pubDate>Wed, 10 Aug 2022 15:10:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/615106#M14905</guid>
      <dc:creator>Rum-SMK</dc:creator>
      <dc:date>2022-08-10T15:10:53Z</dc:date>
    </item>
    <item>
      <title>I have an unidentified charge and need help with speaking directly with someone</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/611867#M25432</link>
      <description>&lt;P&gt;I'm reaching out / logging in thru my personal Dropbox account.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;There is a charge on our companies VISA for $1200 and I don't know what it's for??&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I tried the "lookup" tool&amp;nbsp; for credit card charges and it's not working... no one at my office knows if this in an older account that a prior employee set up before I started working here / we have no access to it, don't know what the e-mail address is, etc.. how can i SPEAK WITH A PERSON to rectify this?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This is SUPER annoying!!&lt;/P&gt;</description>
      <pubDate>Mon, 25 Jul 2022 18:28:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/611867#M25432</guid>
      <dc:creator>sammyjoms</dc:creator>
      <dc:date>2022-07-25T18:28:56Z</dc:date>
    </item>
    <item>
      <title>Re: Help speaking directly with someone!??!</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/611877#M25433</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1559800"&gt;@sammyjoms&lt;/a&gt;&lt;STRONG&gt;&amp;nbsp;wrote:&lt;/STRONG&gt;&lt;BR /&gt;
&lt;P&gt;There is a charge on our companies VISA for $1200 and I don't know what it's for?? ... how can i SPEAK WITH A PERSON to rectify this?&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;With that amount it's likely for a Business account which would allow you to access phone support, but phone support is initiated via a callback through the admin console of the account, and only the team admin would have access. There's no phone number that you can call. If you can't sign in to the account to access the admin console, you'll need to open a ticket.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank" rel="noopener"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
      <pubDate>Mon, 25 Jul 2022 17:40:01 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/611877#M25433</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2022-07-25T17:40:01Z</dc:date>
    </item>
    <item>
      <title>Re: Being charged for an unknown account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/615111#M14906</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1564097"&gt;@Rum-SMK&lt;/a&gt;&lt;STRONG&gt;&amp;nbsp;wrote:&lt;/STRONG&gt;&lt;BR /&gt;
&lt;P&gt;How do we find out how to access the account that we are paying for. It would be good to get some money back, or at least cancel it so that we aren't charged again.&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You can use the &lt;A href="https://help.dropbox.com/accounts-billing/payments-billing/find-credit-card-charge" target="_blank"&gt;credit card charge lookup tool&lt;/A&gt; to identify the account you're being charged for. Once you've identified the account, you can sign into it if you have access to the email address associated with the account. &lt;A href="https://www.dropbox.com/forgot" target="_blank"&gt;Reset the password&lt;/A&gt; if necessary. A refund likely won't be possible, but you should be able to &lt;A href="https://help.dropbox.com/accounts-billing/cancellations-refunds/downgrade-dropbox-plus-professional-plans" target="_blank"&gt;cancel the subscription&lt;/A&gt;. If you can't access the account, contact &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;Support&lt;/A&gt; to cancel any future charges.&lt;/P&gt;</description>
      <pubDate>Wed, 10 Aug 2022 11:31:51 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/615111#M14906</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2022-08-10T11:31:51Z</dc:date>
    </item>
    <item>
      <title>Unknown credit card charge, how can I locate it?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/634258#M25411</link>
      <description>&lt;P&gt;I have a charge on my credit card for the sum of €119.88 for an account I'm not aware of. There is no ID-number for this transaction, only referring to&amp;nbsp;&lt;SPAN&gt;DB.TT/CCHELP. I saw a previous similar question about the same amount which was marked Solved so maybe there is a valid explanation?&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Tue, 19 Sep 2023 10:44:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/634258#M25411</guid>
      <dc:creator>Erication</dc:creator>
      <dc:date>2023-09-19T10:44:42Z</dc:date>
    </item>
    <item>
      <title>Re: Unknown credit card charge</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/634280#M25412</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;STRONG&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1588567"&gt;@Erication&lt;/a&gt;&amp;nbsp;wrote:&lt;/STRONG&gt;&lt;BR /&gt;
&lt;P&gt;I have a charge on my credit card for the sum of €119.88 for an account I'm not aware of.&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You'll need to contact Dropbox Support directly. Visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT color="#FF0000"&gt;&lt;STRONG&gt;Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;</description>
      <pubDate>Fri, 04 Nov 2022 16:43:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/634280#M25412</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2022-11-04T16:43:08Z</dc:date>
    </item>
    <item>
      <title>Re: Unknown credit card charge</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/634368#M25413</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1588567"&gt;@Erication&lt;/a&gt;, if you're having any trouble reaching out to our Support team, let me know, so I can reach out to you.&lt;/P&gt;</description>
      <pubDate>Fri, 04 Nov 2022 21:55:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/634368#M25413</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2022-11-04T21:55:17Z</dc:date>
    </item>
    <item>
      <title>Re: Being charged for an unknown account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/634914#M16690</link>
      <description>&lt;P&gt;This just happened to me too. I was just charged for 3 licenses. I don't even use this&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 07 Nov 2022 19:13:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/634914#M16690</guid>
      <dc:creator>wildone1</dc:creator>
      <dc:date>2022-11-07T19:13:37Z</dc:date>
    </item>
    <item>
      <title>Re: Being charged for an unknown account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/634941#M16692</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;STRONG&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1589484"&gt;@wildone1&lt;/a&gt;&amp;nbsp;wrote:&lt;/STRONG&gt;&lt;BR /&gt;
&lt;P&gt;This just happened to me too. I was just charged for 3 licenses. &lt;STRONG&gt;I don't even use this&lt;/STRONG&gt;&amp;nbsp;&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You'll need to contact Dropbox Support directly. Visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT color="#FF0000"&gt;&lt;STRONG&gt;Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 07 Nov 2022 20:52:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/634941#M16692</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2022-11-07T20:52:15Z</dc:date>
    </item>
    <item>
      <title>I am being charged $11.99/mo but don't have a paid account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/653896#M18589</link>
      <description>&lt;P&gt;Help! I have logged into both of my free accounts to verify ZERO billing BUT a charge of $11.99 is showing up on my Amex.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 25 Jan 2023 19:19:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/653896#M18589</guid>
      <dc:creator>Sandra Hess</dc:creator>
      <dc:date>2023-01-25T19:19:56Z</dc:date>
    </item>
    <item>
      <title>Re: I am being charged $11.99/mo but don't have a paid account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/653944#M18590</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1612235"&gt;@Sandra Hess&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;Help! I have logged into both of my free accounts to verify ZERO billing BUT a charge of $11.99 is showing up on my Amex.&amp;nbsp;&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You can use the &lt;A href="https://help.dropbox.com/billing/find-credit-card-charge" target="_blank"&gt;credit card charge lookup tool&lt;/A&gt; to identify the account you're being charged for. If it's one of your accounts you should be able to sign in to it, &lt;A href="https://www.dropbox.com/forgot" target="_blank"&gt;resetting the password&lt;/A&gt; if necessary, and &lt;A href="https://help.dropbox.com/plans/downgrade-dropbox-plus-professional-plans" target="_blank"&gt;cancel the billing&lt;/A&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Otherwise, visit the Support page &lt;FONT color="#FF0000"&gt;&lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;&lt;/FONT&gt;, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT color="#FF0000"&gt;&lt;STRONG&gt;Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;</description>
      <pubDate>Wed, 25 Jan 2023 22:02:11 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/653944#M18590</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2023-01-25T22:02:11Z</dc:date>
    </item>
    <item>
      <title>Suspicious charges on credit card</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/658481#M19002</link>
      <description>&lt;P&gt;I was just charged a renewal fee by Dropbox for an account I do not have. When I put the transaction information in the Dropbox search tool I just get an error message. I have followed all of the support suggestions and do not have an account that is tied to the credit card number they are charging. I have also never received a bill or an acknowledgment that a payment was received by Dropbox.&amp;nbsp; This charge was reported&amp;nbsp; to my credit card as fraud.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 10 Feb 2023 13:54:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/658481#M19002</guid>
      <dc:creator>iszpilczak</dc:creator>
      <dc:date>2023-02-10T13:54:32Z</dc:date>
    </item>
    <item>
      <title>Re: Suspicious charges on credit card</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/658486#M19003</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1620598"&gt;@iszpilczak&lt;/a&gt;&lt;/SPAN&gt;, welcome to our Community!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'd be more than happy to help you locate this charge. Can I possibly send you an email to your Community-linked email address, in order for us to have a closer look into this?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 10 Feb 2023 14:03:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/658486#M19003</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-02-10T14:03:45Z</dc:date>
    </item>
    <item>
      <title>Re: Suspicious charges on credit card</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/658505#M19005</link>
      <description>&lt;P&gt;Hi Megan,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Yes, please send me an email. I have tried to use the lookup tool and it just prompts me for the credit card information that I have provided.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 10 Feb 2023 14:51:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/658505#M19005</guid>
      <dc:creator>iszpilczak</dc:creator>
      <dc:date>2023-02-10T14:51:26Z</dc:date>
    </item>
    <item>
      <title>Re: Suspicious charges on credit card</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/658522#M19008</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1620598"&gt;@iszpilczak&lt;/a&gt;&lt;/SPAN&gt;, I just sent you an email.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Respond back to me, and we'll take it from there!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 10 Feb 2023 15:20:24 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/658522#M19008</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-02-10T15:20:24Z</dc:date>
    </item>
    <item>
      <title>Re: Suspicious charges on credit card</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/658539#M19009</link>
      <description>&lt;P&gt;Hi Megan,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I have responded to your email.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks again&lt;/P&gt;</description>
      <pubDate>Fri, 10 Feb 2023 15:46:46 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/658539#M19009</guid>
      <dc:creator>iszpilczak</dc:creator>
      <dc:date>2023-02-10T15:46:46Z</dc:date>
    </item>
    <item>
      <title>My card has been charged for many months and I am on the free basic plan.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/659911#M19129</link>
      <description>&lt;P&gt;My card has been charged for many months and I am on the free basic plan.&amp;nbsp; There is no where on this site where I can contact any human being. That is ridiculous for a company of your size.&amp;nbsp; I expect my money refunded immediately!&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 15 Feb 2023 05:15:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/659911#M19129</guid>
      <dc:creator>Kirsteng</dc:creator>
      <dc:date>2023-02-15T05:15:44Z</dc:date>
    </item>
    <item>
      <title>Re: My card has been charged for many months and I am on the free basic plan.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/659921#M19130</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1622122"&gt;@Kirsteng&lt;/a&gt;, let's jump right into this!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is it possible that you have another account, and the charge is related to that? Have you tried our &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;self-serve look-up tool&lt;/A&gt;, in order to locate where the charge is coming from?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If I were you, I'd give it a go.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know more of any updates!&lt;/P&gt;</description>
      <pubDate>Wed, 15 Feb 2023 06:12:58 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/659921#M19130</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-02-15T06:12:58Z</dc:date>
    </item>
    <item>
      <title>For charge for plus on basic account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/663110#M19444</link>
      <description>I have just got charged 95 pounds for a basic account how is that possible ?&lt;BR /&gt;&lt;BR /&gt;</description>
      <pubDate>Fri, 24 Feb 2023 22:49:22 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/663110#M19444</guid>
      <dc:creator>Barettaski</dc:creator>
      <dc:date>2023-02-24T22:49:22Z</dc:date>
    </item>
    <item>
      <title>Re: For charge for plus on basic account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/663113#M19445</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1625437"&gt;@Barettaski&lt;/a&gt;&lt;/SPAN&gt;, I hope you're doing well!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;In regards to your charge, can you please clarify if you've tried our &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;self served look up tool &lt;/A&gt;to identify the email address that's associated with this charge?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know what you find and we'll take it from there.&lt;/P&gt;</description>
      <pubDate>Fri, 24 Feb 2023 23:40:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/663113#M19445</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-02-24T23:40:04Z</dc:date>
    </item>
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