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  <channel>
    <title>topic no upgrade apparant in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/653924#M18598</link>
    <description>&lt;P&gt;I upgraded to a Dropbox Plus subscription a month ago (via apple ID subscriptions). But the account is still Basic.&lt;/P&gt;</description>
    <pubDate>Wed, 25 Jan 2023 21:12:17 GMT</pubDate>
    <dc:creator>Kath8</dc:creator>
    <dc:date>2023-01-25T21:12:17Z</dc:date>
    <item>
      <title>I paid for an upgrade, but my account is still not upgraded</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/617212#M15093</link>
      <description>&lt;P&gt;I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409&lt;/P&gt;</description>
      <pubDate>Mon, 22 Aug 2022 09:54:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/617212#M15093</guid>
      <dc:creator>Kevvybhoy67</dc:creator>
      <dc:date>2022-08-22T09:54:04Z</dc:date>
    </item>
    <item>
      <title>Upgrade failed</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/617275#M15115</link>
      <description>I’ve paid to upgrade my plan. The Money has been taken but no upgrade has happened</description>
      <pubDate>Sun, 21 Aug 2022 10:58:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/617275#M15115</guid>
      <dc:creator>Kevvybhoy67</dc:creator>
      <dc:date>2022-08-21T10:58:25Z</dc:date>
    </item>
    <item>
      <title>Re: I paid for an upgrade, but my account is still not upgraded</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/617378#M15116</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1566829"&gt;@Kevvybhoy67&lt;/a&gt;, thanks for posting on the forum!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Just to clarify, did you upgrade your Dropbox account via the App Store on your mobile device?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is it possible to send me a screenshot of the error message that you mention?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me updated.&lt;/P&gt;</description>
      <pubDate>Mon, 22 Aug 2022 10:02:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/617378#M15116</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2022-08-22T10:02:00Z</dc:date>
    </item>
    <item>
      <title>Re: I paid for an upgrade, but my account is still not upgraded</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/627993#M16004</link>
      <description>I’ve paid for an upgrade but it still shows as sync paused</description>
      <pubDate>Sat, 08 Oct 2022 00:17:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/627993#M16004</guid>
      <dc:creator>Bfreshh74</dc:creator>
      <dc:date>2022-10-08T00:17:12Z</dc:date>
    </item>
    <item>
      <title>Re: I paid for an upgrade, but my account is still not upgraded</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/627994#M16005</link>
      <description>How can I contact Dropbox ?</description>
      <pubDate>Sat, 08 Oct 2022 00:17:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/627994#M16005</guid>
      <dc:creator>Bfreshh74</dc:creator>
      <dc:date>2022-10-08T00:17:54Z</dc:date>
    </item>
    <item>
      <title>Re: I paid for an upgrade, but my account is still not upgraded</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/628303#M16062</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1580780"&gt;@Bfreshh74 &lt;/a&gt;, sorry to see you're having trouble.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did you upgrade your account directly through our website or from the app on your phone?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If the latter, was the payment made through iTunes or Google Play?&lt;/P&gt;</description>
      <pubDate>Mon, 10 Oct 2022 15:05:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/628303#M16062</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2022-10-10T15:05:08Z</dc:date>
    </item>
    <item>
      <title>no upgrade apparant</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/653924#M18598</link>
      <description>&lt;P&gt;I upgraded to a Dropbox Plus subscription a month ago (via apple ID subscriptions). But the account is still Basic.&lt;/P&gt;</description>
      <pubDate>Wed, 25 Jan 2023 21:12:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/653924#M18598</guid>
      <dc:creator>Kath8</dc:creator>
      <dc:date>2023-01-25T21:12:17Z</dc:date>
    </item>
    <item>
      <title>Re: no upgrade apparant</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/653968#M18599</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1612273"&gt;@Kath8&lt;/a&gt;, let's see what we can find on this!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;As a first step, could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;In your Dropbox app, tap &lt;I&gt;&lt;STRONG&gt;Account&lt;/STRONG&gt;&lt;/I&gt;.&lt;BR /&gt;Tap on the gear icon at the top of your screen to access your settings.&lt;BR /&gt;Tap on &lt;I&gt;&lt;STRONG&gt;Restore&lt;/STRONG&gt;&lt;/I&gt; purchases, which should activate your last upgrade.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted!&lt;/P&gt;</description>
      <pubDate>Wed, 25 Jan 2023 22:54:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/653968#M18599</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-01-25T22:54:25Z</dc:date>
    </item>
    <item>
      <title>Re: no upgrade apparant</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/654220#M18618</link>
      <description>&lt;P&gt;Thanks very much for your help! It has worked &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@FBF7D2AB59A0D6E861EBF6A36F93B7E2/emoticons/1f642.png" alt=":slightly_smiling_face:" title=":slightly_smiling_face:" /&gt;&lt;/P&gt;</description>
      <pubDate>Thu, 26 Jan 2023 19:57:29 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/654220#M18618</guid>
      <dc:creator>Kath8</dc:creator>
      <dc:date>2023-01-26T19:57:29Z</dc:date>
    </item>
    <item>
      <title>I have paid for my subscription, but the account is still not upgraded</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/654823#M18693</link>
      <description>&lt;P&gt;I have done my payment last week but still not activate pay Google play&lt;/P&gt;</description>
      <pubDate>Mon, 30 Jan 2023 09:57:19 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/654823#M18693</guid>
      <dc:creator>Kaliuitbali</dc:creator>
      <dc:date>2023-01-30T09:57:19Z</dc:date>
    </item>
    <item>
      <title>Re: I have paid for my subscription, but the account is still not upgraded</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/654880#M18694</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1613534"&gt;@Kaliuitbali&lt;/a&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you double-check to see if you received the purchase receipt from Google about your payment?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you did, can we reach out to you via email, so we can look into this?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks.&lt;/P&gt;</description>
      <pubDate>Mon, 30 Jan 2023 09:59:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/654880#M18694</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-01-30T09:59:45Z</dc:date>
    </item>
    <item>
      <title>Account settings</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/654971#M18721</link>
      <description>&lt;P&gt;Hi, I got a message from Dropbox that my limit was exceeded. I changed my account to a higher plan. I notice that Dropbox are taking the money each month but I still cannot have access to the additional space. Is it possible to contact Dropbox and see what happened? I have gone into all the tabs and cannot find how to talk to Dropbox? Am I missing something?&lt;/P&gt;</description>
      <pubDate>Mon, 30 Jan 2023 16:30:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/654971#M18721</guid>
      <dc:creator>Peter Farren</dc:creator>
      <dc:date>2023-01-30T16:30:13Z</dc:date>
    </item>
    <item>
      <title>Re: Account settings</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/655059#M18722</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1613737"&gt;@Peter Farren&lt;/a&gt;, let's look into this!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you have a transaction ID on your end? If so, can you use it in order to &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;locate&lt;/A&gt; the account the charge is coming from?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Just to make sure you didn't upgrade the wrong account or have two Dropbox accounts. Thanks a bunch!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 30 Jan 2023 21:09:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/655059#M18722</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-01-30T21:09:28Z</dc:date>
    </item>
    <item>
      <title>Upgrade failed</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/659450#M19093</link>
      <description>I paid for an upgrade through my iOS app, it won't recognize the upgrade. I also can't restore the purchases.</description>
      <pubDate>Mon, 13 Feb 2023 22:24:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/659450#M19093</guid>
      <dc:creator>Mellowhype99</dc:creator>
      <dc:date>2023-02-13T22:24:39Z</dc:date>
    </item>
    <item>
      <title>Re: Upgrade failed</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/659461#M19094</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1621686"&gt;@Mellowhype99&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you the purchase receipt was sent to your email, can we reach out to you internally, so we can look into this a bit further?&lt;/P&gt;</description>
      <pubDate>Mon, 13 Feb 2023 23:21:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/659461#M19094</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-02-13T23:21:12Z</dc:date>
    </item>
    <item>
      <title>Dilema with paid storage</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/659788#M19123</link>
      <description>&lt;P&gt;I paid for for extra storage and my card was charged but I still don’t have space according to Dropbox. This is very frustrating, anyone know what I can do? I’ve contacted Dropbox and no help whatsoever. I may just cancel everything.&lt;/P&gt;</description>
      <pubDate>Tue, 14 Feb 2023 21:04:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/659788#M19123</guid>
      <dc:creator>Rebeccagceo</dc:creator>
      <dc:date>2023-02-14T21:04:42Z</dc:date>
    </item>
    <item>
      <title>Re: Dilema with paid storage</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/659813#M19124</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1622011"&gt;@Rebeccagceo&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did you upgrade your account directly through our website or through the Dropbox app on your mobile device?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If the second, was the payment made through iTunes or Google Play?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know and we'll go from there.&lt;/P&gt;</description>
      <pubDate>Tue, 14 Feb 2023 21:04:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/659813#M19124</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-02-14T21:04:00Z</dc:date>
    </item>
    <item>
      <title>Re: Dilema with paid storage</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/659816#M19125</link>
      <description>Through the app on mobile device. I assume iTunes because I don’t have Google play.</description>
      <pubDate>Tue, 14 Feb 2023 21:10:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/659816#M19125</guid>
      <dc:creator>Rebeccagceo</dc:creator>
      <dc:date>2023-02-14T21:10:48Z</dc:date>
    </item>
    <item>
      <title>Re: Dilema with paid storage</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/659854#M19126</link>
      <description>&lt;P&gt;I see, thanks for the update, Rebecca!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you open the Dropbox app on your iOS device, tap on "account", then on the gear icon and then on "restore purchases", does that help?&lt;/P&gt;</description>
      <pubDate>Tue, 14 Feb 2023 23:35:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/659854#M19126</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-02-14T23:35:50Z</dc:date>
    </item>
    <item>
      <title>Re: Upgrade failed</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/659935#M19132</link>
      <description>Yes please reach out to me. My inbox was full so I don't have the receipt, but I do have the subscription showing in the App Store.</description>
      <pubDate>Wed, 15 Feb 2023 08:03:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-paid-for-an-upgrade-but-my-account-is-still-not-upgraded/m-p/659935#M19132</guid>
      <dc:creator>Mellowhype99</dc:creator>
      <dc:date>2023-02-15T08:03:49Z</dc:date>
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