<?xml version="1.0" encoding="UTF-8"?>
<rss xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:taxo="http://purl.org/rss/1.0/modules/taxonomy/" version="2.0">
  <channel>
    <title>topic Re: Cancel a suscription in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/655083#M18731</link>
    <description>&lt;P&gt;Thank you for the prompt reply!&lt;/P&gt;&lt;P&gt;Ron H1&lt;/P&gt;</description>
    <pubDate>Mon, 30 Jan 2023 22:20:09 GMT</pubDate>
    <dc:creator>RonH1</dc:creator>
    <dc:date>2023-01-30T22:20:09Z</dc:date>
    <item>
      <title>How can I cancel a subscription without access to the account?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/652872#M18499</link>
      <description>&lt;P&gt;Hi Everyone, I need help to cancel a subscription made on an account of a company for which I don´t work anymore therefore I don't have access to the account anymore. The payment was on my personal bank but the account was from the company and is not active anymore. How can I get in contact with dropbox to fix it?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks in advance!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 23 Jan 2023 08:24:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/652872#M18499</guid>
      <dc:creator>PieroNeri</dc:creator>
      <dc:date>2023-01-23T08:24:07Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel a suscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/652940#M18500</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1610967"&gt;@PieroNeri&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;I need help to cancel a subscription made on an account of a company for which I don´t work anymore therefore I don't have access to the account anymore.&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
      <pubDate>Sun, 22 Jan 2023 04:56:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/652940#M18500</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2023-01-22T04:56:35Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel a suscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/653104#M18501</link>
      <description>&lt;P&gt;Thank you very much for your fast reply. Unfortunately there is no way to get in contact with the support whithout being connected with the account you need help for.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 23 Jan 2023 09:21:36 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/653104#M18501</guid>
      <dc:creator>PieroNeri</dc:creator>
      <dc:date>2023-01-23T09:21:36Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel a suscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/653302#M18519</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1610967"&gt;@PieroNeri&lt;/a&gt;, if you don't have access to the account in question, but you have access to the bank details of the payment, can we reach out to you via email, to investigate?&lt;/P&gt;</description>
      <pubDate>Mon, 23 Jan 2023 19:29:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/653302#M18519</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-01-23T19:29:15Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel a suscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/653336#M18523</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1610967"&gt;@PieroNeri&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;Unfortunately there is no way to get in contact with the support whithout being connected with the account you need help for.&amp;nbsp;&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;For future reference, there is. When it asks for the account, select Other, then continue filling out the form. Eventually you'll get to an option for submitting a ticket, even when you're not signed in to the account.&lt;/P&gt;</description>
      <pubDate>Mon, 23 Jan 2023 20:39:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/653336#M18523</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2023-01-23T20:39:52Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel a suscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/653465#M18537</link>
      <description>&lt;P&gt;Hi Hannah, yes that would be great. You can reach me at [removed per the &lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/td-p/325896" target="_blank"&gt;Dropbox Community Guidelines&lt;/A&gt;]&lt;/P&gt;</description>
      <pubDate>Tue, 24 Jan 2023 16:16:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/653465#M18537</guid>
      <dc:creator>PieroNeri</dc:creator>
      <dc:date>2023-01-24T16:16:05Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel a suscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/653608#M18554</link>
      <description>&lt;P&gt;Thanks, Piero!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I just emailed, you so we can continue from there.&lt;/P&gt;</description>
      <pubDate>Tue, 24 Jan 2023 20:58:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/653608#M18554</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-01-24T20:58:43Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel a suscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/654663#M18660</link>
      <description>&lt;P&gt;Hello,&lt;/P&gt;&lt;P&gt;Like the user above, I also need to cancel a subscription and I am not the Admin for the company account.&lt;/P&gt;&lt;P&gt;My email is [removed per the &lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/td-p/325896" target="_blank"&gt;Dropbox Community Guidelines&lt;/A&gt;]&lt;/P&gt;&lt;P&gt;Thank you.&lt;/P&gt;</description>
      <pubDate>Mon, 30 Jan 2023 15:23:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/654663#M18660</guid>
      <dc:creator>RonH1</dc:creator>
      <dc:date>2023-01-30T15:23:52Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel a suscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/654948#M18707</link>
      <description>&lt;P&gt;No worries, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1613185"&gt;@RonH1&lt;/a&gt;, I just sent you an email, so we can investigate this internally. &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@FBF7D2AB59A0D6E861EBF6A36F93B7E2/emoticons/1f642.png" alt=":slightly_smiling_face:" title=":slightly_smiling_face:" /&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 30 Jan 2023 15:25:19 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/654948#M18707</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-01-30T15:25:19Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel a suscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/655083#M18731</link>
      <description>&lt;P&gt;Thank you for the prompt reply!&lt;/P&gt;&lt;P&gt;Ron H1&lt;/P&gt;</description>
      <pubDate>Mon, 30 Jan 2023 22:20:09 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/655083#M18731</guid>
      <dc:creator>RonH1</dc:creator>
      <dc:date>2023-01-30T22:20:09Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel a suscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/657450#M18919</link>
      <description>&lt;P&gt;Hi, I also need help with this issue.&lt;/P&gt;</description>
      <pubDate>Tue, 07 Feb 2023 17:47:19 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/657450#M18919</guid>
      <dc:creator>JG25</dc:creator>
      <dc:date>2023-02-07T17:47:19Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel a suscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/657616#M18920</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1616577"&gt;@JG25&lt;/a&gt;, would it be OK if we sent you an email to have a further look internally?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 07 Feb 2023 19:21:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/657616#M18920</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-02-07T19:21:39Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel a suscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/657675#M18923</link>
      <description>&lt;P&gt;Sure, thanks&lt;/P&gt;</description>
      <pubDate>Tue, 07 Feb 2023 21:26:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/657675#M18923</guid>
      <dc:creator>JG25</dc:creator>
      <dc:date>2023-02-07T21:26:26Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel a suscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/657734#M18928</link>
      <description>&lt;P&gt;N worries &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1616577"&gt;@JG25&lt;/a&gt;&lt;/SPAN&gt; - you've got &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@57C7D91998721DF4DFD936069281E68A/images/emoticons/2709.png" alt=":envelope:" title=":envelope:" /&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 08 Feb 2023 01:49:18 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/657734#M18928</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-02-08T01:49:18Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel a suscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/658849#M19036</link>
      <description>&lt;P&gt;I'm having the same issue.&amp;nbsp; No longer have access to a previous domain so I can't access my plus account.&amp;nbsp; Please contact me via email.&amp;nbsp; I have the plus account email, billing transaction ID, Card # and expiration.&amp;nbsp; Please help &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@FBF7D2AB59A0D6E861EBF6A36F93B7E2/emoticons/1f642.png" alt=":slightly_smiling_face:" title=":slightly_smiling_face:" /&gt;&lt;/P&gt;</description>
      <pubDate>Sat, 11 Feb 2023 20:24:51 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/658849#M19036</guid>
      <dc:creator>Mike Ko</dc:creator>
      <dc:date>2023-02-11T20:24:51Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel a suscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/659109#M19055</link>
      <description>&lt;P&gt;Hi there, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1621101"&gt;@Mike Ko&lt;/a&gt;, how are you today?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I just sent you an email, in order for us to have a closer look into this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted!&lt;/P&gt;</description>
      <pubDate>Mon, 13 Feb 2023 11:20:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/659109#M19055</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-02-13T11:20:39Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel a suscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/661419#M19248</link>
      <description>&lt;P&gt;Hannah,&lt;/P&gt;&lt;P&gt;I am having the same problem of being billed for an account from a job I no longer work at and can no longer access the email to cancel this subscription. Can you HELP!?&lt;/P&gt;</description>
      <pubDate>Mon, 20 Feb 2023 13:28:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/661419#M19248</guid>
      <dc:creator>Tmack31</dc:creator>
      <dc:date>2023-02-20T13:28:40Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel a suscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/661468#M19259</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1623766"&gt;@Tmack31&lt;/a&gt;! I hope it’s OK to jump in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Are you being billed for a direct Dropbox subscription, or for a plan that has been upgraded via the App Store/Play Store?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can double check this by looking up the last charges on your bank statement.&lt;/P&gt;</description>
      <pubDate>Mon, 20 Feb 2023 15:21:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/661468#M19259</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-02-20T15:21:43Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel a suscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/661475#M19261</link>
      <description>&lt;P&gt;Nancy-&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;it says "dropbox plus", so i'm not sure which this is.&lt;/P&gt;</description>
      <pubDate>Mon, 20 Feb 2023 15:36:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/661475#M19261</guid>
      <dc:creator>Tmack31</dc:creator>
      <dc:date>2023-02-20T15:36:50Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel a suscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/661617#M19273</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1623766"&gt;@Tmack31&lt;/a&gt;, can I send you an email, in order for us to have a closer look into this?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 20 Feb 2023 21:38:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-a-subscription-without-access-to-the-account/m-p/661617#M19273</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-02-20T21:38:32Z</dc:date>
    </item>
  </channel>
</rss>

