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    <title>topic Re: cancel upgrade in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/cancel-upgrade/m-p/655689#M18774</link>
    <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1614080"&gt;@Sonia-2022&lt;/a&gt;, sorry to jump in here.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could it be possible that you upgraded a different account than the one you wanted?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If the transaction was done, can you please use the payment info &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;here&lt;/A&gt;, to see if you can locate the email address of the account that the payment is attached to?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is it the same as the account you're currently signed into?&lt;/P&gt;</description>
    <pubDate>Wed, 01 Feb 2023 17:29:31 GMT</pubDate>
    <dc:creator>Hannah</dc:creator>
    <dc:date>2023-02-01T17:29:31Z</dc:date>
    <item>
      <title>cancel upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/cancel-upgrade/m-p/655240#M18758</link>
      <description>&lt;P&gt;I upgraded my account a week ago. The debit from the credit card was done in one day, however my account still does not show the upgrade. I have been trying to contact dropbox and all I get is the automatic chat. This is really annoying and now all I want is to cancel my subscription and get my money back! I needed the extra space last week, not now. It is really disappointing. Any advice?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I was hoping to get an email when the upgrade was done, explaining how to contact dropbox staff etc. But I never got any of this.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 31 Jan 2023 19:52:41 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/cancel-upgrade/m-p/655240#M18758</guid>
      <dc:creator>Sonia-2022</dc:creator>
      <dc:date>2023-01-31T19:52:41Z</dc:date>
    </item>
    <item>
      <title>Re: cancel upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/cancel-upgrade/m-p/655377#M18760</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1614080"&gt;@Sonia-2022&lt;/a&gt;, I’m sorry to hear you’re experiencing this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;As a first step, can you please clarify for me if you upgraded your Dropbox account directly via &lt;A href="http://www.dropbox.com" target="_blank"&gt;www.dropbox.com&lt;/A&gt; or the App Store/Play Store instead?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This way, I’ll be able to guide you further.&lt;/P&gt;</description>
      <pubDate>Tue, 31 Jan 2023 19:53:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/cancel-upgrade/m-p/655377#M18760</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-01-31T19:53:20Z</dc:date>
    </item>
    <item>
      <title>Re: cancel upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/cancel-upgrade/m-p/655386#M18761</link>
      <description>&lt;P&gt;Hi Nancy,&amp;nbsp;&lt;/P&gt;&lt;P&gt;I upgraded my account through the Dropbox website.&amp;nbsp;&lt;/P&gt;&lt;P&gt;If it would be possible to continue this conversation in private, that might be appreciated.&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks,&lt;/P&gt;&lt;P&gt;Sonia&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 31 Jan 2023 20:25:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/cancel-upgrade/m-p/655386#M18761</guid>
      <dc:creator>Sonia-2022</dc:creator>
      <dc:date>2023-01-31T20:25:15Z</dc:date>
    </item>
    <item>
      <title>Re: cancel upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/cancel-upgrade/m-p/655689#M18774</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1614080"&gt;@Sonia-2022&lt;/a&gt;, sorry to jump in here.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could it be possible that you upgraded a different account than the one you wanted?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If the transaction was done, can you please use the payment info &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;here&lt;/A&gt;, to see if you can locate the email address of the account that the payment is attached to?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is it the same as the account you're currently signed into?&lt;/P&gt;</description>
      <pubDate>Wed, 01 Feb 2023 17:29:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/cancel-upgrade/m-p/655689#M18774</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-02-01T17:29:31Z</dc:date>
    </item>
    <item>
      <title>Re: cancel upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/cancel-upgrade/m-p/655714#M18777</link>
      <description>&lt;P&gt;Hi Hannah,&amp;nbsp;&lt;/P&gt;&lt;P&gt;Yes, I paid for this account, with this email. I had paid for the annual subscription.&amp;nbsp;&lt;/P&gt;&lt;P&gt;I don't have a 12 digit ID, but a 13 digit receipt number.&amp;nbsp;&lt;/P&gt;&lt;P&gt;I have requested more information on the transaction through the link you provided.&amp;nbsp;&lt;/P&gt;&lt;P&gt;It might be better if there is a way to communicate privately.&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 01 Feb 2023 18:33:30 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/cancel-upgrade/m-p/655714#M18777</guid>
      <dc:creator>Sonia-2022</dc:creator>
      <dc:date>2023-02-01T18:33:30Z</dc:date>
    </item>
    <item>
      <title>Re: cancel upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/cancel-upgrade/m-p/655881#M18786</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1614080"&gt;@Sonia-2022&lt;/a&gt;&lt;/SPAN&gt;, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?&lt;/P&gt;</description>
      <pubDate>Thu, 02 Feb 2023 02:02:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/cancel-upgrade/m-p/655881#M18786</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-02-02T02:02:25Z</dc:date>
    </item>
    <item>
      <title>Re: cancel upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/cancel-upgrade/m-p/656147#M18801</link>
      <description>&lt;P&gt;hi Jay, yes, please email me directly. Hopefully we can find a solution soon. You are the third person who has responded and no action has been taken so far. Thanks!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 02 Feb 2023 19:28:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/cancel-upgrade/m-p/656147#M18801</guid>
      <dc:creator>Sonia-2022</dc:creator>
      <dc:date>2023-02-02T19:28:44Z</dc:date>
    </item>
    <item>
      <title>Re: cancel upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/cancel-upgrade/m-p/656257#M18809</link>
      <description>&lt;P&gt;Thanks, I've sent you an email, please could you reply to it as soon as possible!&lt;/P&gt;</description>
      <pubDate>Fri, 03 Feb 2023 00:25:11 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/cancel-upgrade/m-p/656257#M18809</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-02-03T00:25:11Z</dc:date>
    </item>
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