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  <channel>
    <title>topic Re: Basic plan but being charged in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/656393#M18821</link>
    <description>Hi Walter,&lt;BR /&gt;&lt;BR /&gt;I tried looking up the number using the tool but my statement shows a 25 digit number and not a 12 digit one. It does say Dropbox Sign, and I tried signing into my Hellosign account but don’t see any billing history there either. Please reach out via email to troubleshoot further.&lt;BR /&gt;&lt;BR /&gt;Thanks!</description>
    <pubDate>Fri, 03 Feb 2023 15:11:33 GMT</pubDate>
    <dc:creator>Viina8</dc:creator>
    <dc:date>2023-02-03T15:11:33Z</dc:date>
    <item>
      <title>Basic plan but being charged</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/566386#M10538</link>
      <description>&lt;P&gt;I have been charged $20 for the last 3 months but I am on the basic plan. Why? And how can I get a refund?&lt;/P&gt;</description>
      <pubDate>Tue, 26 Jul 2022 07:43:01 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/566386#M10538</guid>
      <dc:creator>JaGatorEd</dc:creator>
      <dc:date>2022-07-26T07:43:01Z</dc:date>
    </item>
    <item>
      <title>Re: Basic plan but being charged</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/566415#M10539</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1504131"&gt;@JaGatorEd&lt;/a&gt;&lt;STRONG&gt;&amp;nbsp;wrote:&lt;/STRONG&gt;&lt;BR /&gt;I have been charged $20 for the last 3 months but I am on the basic plan. Why? And how can I get a refund?&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You'll need to contact Dropbox Support directly. Visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;STRONG&gt;Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.&lt;/STRONG&gt;&lt;/P&gt;</description>
      <pubDate>Sat, 25 Dec 2021 16:57:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/566415#M10539</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2021-12-25T16:57:44Z</dc:date>
    </item>
    <item>
      <title>Trouble cancelling my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/647724#M18066</link>
      <description>&lt;P&gt;I don’t remember whether I signed up directly or through the app and have tried to cancel on both my iphone and my laptop.&amp;nbsp; Laptop instructions say there is a cancel option at bottom of the settings/plan page.&amp;nbsp; I see none. &amp;nbsp;Admin console doesn’t show up either!&amp;nbsp; &amp;nbsp;It’s not listed under subscriptions in the app store. My plan page shows basic plan, but I was charged last month, so don't understand! [Removed as per &lt;A href="https://www.dropboxforum.com/t5/Announcements/Community-Guidelines/m-p/325896#M245" target="_blank"&gt;Community Guidelines&lt;/A&gt;]&lt;/P&gt;</description>
      <pubDate>Mon, 02 Jan 2023 21:30:18 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/647724#M18066</guid>
      <dc:creator>cherylmartin10</dc:creator>
      <dc:date>2023-01-02T21:30:18Z</dc:date>
    </item>
    <item>
      <title>Re: Basic plan but being charged</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/647725#M18063</link>
      <description>&lt;P&gt;This is helpful because I have the same issue.&amp;nbsp; I wrote a few minutes ago and you responded by I couldn't reply because it timed out.&amp;nbsp; My account shows basic, but I've been charged $19.99 for two months.&amp;nbsp; I'll try the support link you suggest.&amp;nbsp; It's extremely difficult to get any live help and the instructions and ticket options end up taking WAY too much time!&amp;nbsp; Thank you!&lt;/P&gt;</description>
      <pubDate>Mon, 02 Jan 2023 16:55:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/647725#M18063</guid>
      <dc:creator>cherylmartin10</dc:creator>
      <dc:date>2023-01-02T16:55:43Z</dc:date>
    </item>
    <item>
      <title>Re: Basic plan but being charged</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/647726#M18064</link>
      <description>&lt;P&gt;Rich, using that link doesn't end up helping with billing issues because it requires a paid subscription to use options other than bots and those just continue to send the same links for help.&amp;nbsp;&lt;/P&gt;&lt;P&gt;What if someone actually has to talk to someone live??&amp;nbsp; Is that even possible?&amp;nbsp; I'm being billed monthly for a plan I don't have and I don't see an option to reach anyone to resolve it.&lt;/P&gt;&lt;P&gt;Do you have further suggestions?&amp;nbsp; Sure appreciate your help.&lt;/P&gt;&lt;P&gt;Cheryl&lt;/P&gt;</description>
      <pubDate>Mon, 02 Jan 2023 17:12:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/647726#M18064</guid>
      <dc:creator>cherylmartin10</dc:creator>
      <dc:date>2023-01-02T17:12:32Z</dc:date>
    </item>
    <item>
      <title>Re: Basic plan but being charged</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/647756#M18067</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1605014"&gt;@cherylmartin10&lt;/a&gt;, if you're been paying for a Dropbox account, can you locate the account on the &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;card lookup page&lt;/A&gt;?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Was the according to your bank statement from Dropbox, iTunes, or Google Play?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;</description>
      <pubDate>Mon, 02 Jan 2023 21:57:24 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/647756#M18067</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-01-02T21:57:24Z</dc:date>
    </item>
    <item>
      <title>Re: Basic plan but being charged</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/647758#M18068</link>
      <description>&lt;P&gt;I ended up messaging on Facebook out of frustration and they linked me to someone who is helping me.&amp;nbsp; Thanks!&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 02 Jan 2023 22:03:06 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/647758#M18068</guid>
      <dc:creator>cherylmartin10</dc:creator>
      <dc:date>2023-01-02T22:03:06Z</dc:date>
    </item>
    <item>
      <title>Re: Basic plan but being charged</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/656266#M18810</link>
      <description>Hi Jay,&lt;BR /&gt;I am experiencing the same issue - I have a basic plan but have been charged for $20/mo since Nov 2022. Can you please assist? This has shown up on my Albert budgeting app as well as my credit card statements.</description>
      <pubDate>Fri, 03 Feb 2023 00:59:19 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/656266#M18810</guid>
      <dc:creator>Viina8</dc:creator>
      <dc:date>2023-02-03T00:59:19Z</dc:date>
    </item>
    <item>
      <title>Re: Basic plan but being charged</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/656313#M18814</link>
      <description>&lt;P&gt;Hi there &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1615013"&gt;@Viina8&lt;/a&gt;, sorry to hear about this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you happen to have another Dropbox account, associated with another email address of your perhaps?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you please let us know if you've tried using our self served &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;look up tool&lt;/A&gt; to identify the email address that's associated with the charge?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you did and didn't get any results or you'd like further assistance, please let us know here and we'll reach out via email to investigate further.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 03 Feb 2023 07:00:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/656313#M18814</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-02-03T07:00:45Z</dc:date>
    </item>
    <item>
      <title>Re: Basic plan but being charged</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/656393#M18821</link>
      <description>Hi Walter,&lt;BR /&gt;&lt;BR /&gt;I tried looking up the number using the tool but my statement shows a 25 digit number and not a 12 digit one. It does say Dropbox Sign, and I tried signing into my Hellosign account but don’t see any billing history there either. Please reach out via email to troubleshoot further.&lt;BR /&gt;&lt;BR /&gt;Thanks!</description>
      <pubDate>Fri, 03 Feb 2023 15:11:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/656393#M18821</guid>
      <dc:creator>Viina8</dc:creator>
      <dc:date>2023-02-03T15:11:33Z</dc:date>
    </item>
    <item>
      <title>Re: Basic plan but being charged</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/656525#M18835</link>
      <description>&lt;P&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1615013"&gt;@Viina8&lt;/a&gt;, I just logged a ticket for you. Please reply back to me, when you’ve got some free time, and we’ll check this further.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Enjoy your weekend!&lt;/P&gt;</description>
      <pubDate>Fri, 03 Feb 2023 20:57:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/656525#M18835</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-02-03T20:57:48Z</dc:date>
    </item>
    <item>
      <title>Charged for Professional Account but have only Basic Access</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/669014#M20054</link>
      <description>&lt;P&gt;I have been charged on the 8th of the Month since December for a Professional Account. Then on March 8th I was both charged and alerted that I am out of room. I logged in and found that my storage space has been reverted back to the free Basic account and I'm being asked to upgrade. The account tab further informs me that "recently cancelled" and there is no record of the charges going back to December.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;If I cancelled, why was I charged?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;If I was charged, why is my&amp;nbsp;storage space back down?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Because I'm no longer have a paid account I can't access a human being to discuss this. The bot and the help pages are asking me to verify the charge with a code that's supposed to appear on my credit card statement, but does not.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;This is my last effort to sort this out before reporting the last four charges to my credit card company as unauthorized charges.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 17 Mar 2023 18:22:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/669014#M20054</guid>
      <dc:creator>sonyat23</dc:creator>
      <dc:date>2023-03-17T18:22:45Z</dc:date>
    </item>
    <item>
      <title>Re: Charged for Professional Account but have only Basic Access</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/669025#M20055</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1643503"&gt;@sonyat23&lt;/a&gt;&lt;/SPAN&gt;, thanks for reaching out to our Community.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;It sounds like you might be paying for a different Dropbox account.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Are these payments credit card ones? Or through iTunes/Google Play?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If they are credit card ones, please use our &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;lookup tool&lt;/A&gt;, to see which email address is associated with the account you're paying for.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know what you find.&lt;/P&gt;</description>
      <pubDate>Fri, 17 Mar 2023 19:20:02 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/669025#M20055</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-03-17T19:20:02Z</dc:date>
    </item>
    <item>
      <title>Re: Charged for Professional Account but have only Basic Access</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/669027#M20056</link>
      <description>&lt;P&gt;I am using a credit card (as stated).&lt;/P&gt;&lt;P&gt;&lt;BR /&gt;The lookup tool does not work as my credit card statement does not have the required code /transaction ID (as I stated).&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I have no other accounts with Dropbox.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 17 Mar 2023 19:37:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/669027#M20056</guid>
      <dc:creator>sonyat23</dc:creator>
      <dc:date>2023-03-17T19:37:21Z</dc:date>
    </item>
    <item>
      <title>Re: Charged for Professional Account but have only Basic Access</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/669030#M20057</link>
      <description>&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="sonyat23_0-1679081731162.png" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/36172iFF3F74D5214AF0DC/image-size/medium?v=v2&amp;amp;px=400" role="button" title="sonyat23_0-1679081731162.png" alt="sonyat23_0-1679081731162.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Here's what shows with my bank.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Mystery Solved: This is a HelloSign account now owned by Dropbox. I logged into HelloSign and cancelled.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 17 Mar 2023 19:43:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/669030#M20057</guid>
      <dc:creator>sonyat23</dc:creator>
      <dc:date>2023-03-17T19:43:31Z</dc:date>
    </item>
    <item>
      <title>Re: Charged for Professional Account but have only Basic Access</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/669098#M20062</link>
      <description>&lt;P&gt;Thanks for the update here, Sonya!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'm glad to see that you were able to figure this out.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you need anything else, don't hesitate to let us know.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have a great weekend!&lt;/P&gt;</description>
      <pubDate>Fri, 17 Mar 2023 23:06:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/669098#M20062</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-03-17T23:06:42Z</dc:date>
    </item>
    <item>
      <title>Problem with payment</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/683425#M21525</link>
      <description>&lt;P&gt;Even though I use dropbox basic, dropbox charges my bank account 11.99 euros per month. I also checked that I don't have another account connected to dropbox. What can I do in this situation?&lt;/P&gt;</description>
      <pubDate>Wed, 10 May 2023 20:19:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/683425#M21525</guid>
      <dc:creator>Jakub Mendyka</dc:creator>
      <dc:date>2023-05-10T20:19:59Z</dc:date>
    </item>
    <item>
      <title>Re: Problem with payment</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/683477#M21526</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1703057"&gt;@Jakub Mendyka&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;Even though I use dropbox basic, dropbox charges my bank account 11.99 euros per month. I also checked that I don't have another account connected to dropbox. What can I do in this situation?&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;Use the &lt;A href="https://help.dropbox.com/billing/find-credit-card-charge" target="_blank" rel="noopener"&gt;credit card charge lookup tool&lt;/A&gt; to identify the account you're being billed for.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Failing that, visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank" rel="noopener"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT color="#FF0000"&gt;&lt;STRONG&gt;Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;</description>
      <pubDate>Wed, 10 May 2023 20:48:06 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/683477#M21526</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2023-05-10T20:48:06Z</dc:date>
    </item>
    <item>
      <title>Credit card charged for one year but no plan subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/712169#M24924</link>
      <description>&lt;P&gt;Hi everyone&lt;/P&gt;&lt;P&gt;I have been charged about 15 dollars a month for a year but have no plan subscription. As I do not have a plan subscription, I can't get any help from dropbox but an avatar chat. There is also no transaction ID on the credit card statement and no payment info on the dropbox page of my user account. How do I get this charge cancelled? My credit card company said it has to go through dropbox.&lt;/P&gt;&lt;P&gt;Thanks for your help.&lt;/P&gt;</description>
      <pubDate>Thu, 07 Sep 2023 16:09:36 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/712169#M24924</guid>
      <dc:creator>kiliank</dc:creator>
      <dc:date>2023-09-07T16:09:36Z</dc:date>
    </item>
    <item>
      <title>Re: Credit card charged for one year but no plan subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/712183#M24925</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1743173"&gt;@kiliank&lt;/a&gt;&lt;/SPAN&gt;, thanks for reaching out to us.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Strange that there's no transaction ID on the credit card statement; but not to worry, we can still figure this out.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can we send you an email to investigate further?&lt;/P&gt;</description>
      <pubDate>Thu, 07 Sep 2023 17:12:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Basic-plan-but-being-charged/m-p/712183#M24925</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-09-07T17:12:21Z</dc:date>
    </item>
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