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    <title>topic Re: Payment for upgrade in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-not-on-account/m-p/659967#M19136</link>
    <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/342465"&gt;@Sabina&lt;/a&gt; shilekani, could I then send you an email, in order for us to have a closer look into this?&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Wed, 15 Feb 2023 10:39:39 GMT</pubDate>
    <dc:creator>Megan</dc:creator>
    <dc:date>2023-02-15T10:39:39Z</dc:date>
    <item>
      <title>Paid for upgrade but not on account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-not-on-account/m-p/659561#M19108</link>
      <description>&lt;P&gt;Hi,&lt;BR /&gt;&lt;BR /&gt;I upgraded and paid for the upgrade. The transactions were successful but the storage did not upgrade.&lt;BR /&gt;&lt;BR /&gt;Thank you in advance!&lt;BR /&gt;// Sabina&lt;/P&gt;</description>
      <pubDate>Tue, 14 Feb 2023 11:55:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-not-on-account/m-p/659561#M19108</guid>
      <dc:creator>Sabina shilekani</dc:creator>
      <dc:date>2023-02-14T11:55:16Z</dc:date>
    </item>
    <item>
      <title>Re: Payment for upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-not-on-account/m-p/659567#M19109</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/342465"&gt;@Sabina&lt;/a&gt; shilekani, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did you upgrade via the Dropbox site itself, or via the mobile app?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;According to your card statement, were you charged by Dropbox, iTunes or Google Play?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;</description>
      <pubDate>Tue, 14 Feb 2023 11:53:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-not-on-account/m-p/659567#M19109</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-02-14T11:53:37Z</dc:date>
    </item>
    <item>
      <title>Re: Payment for upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-not-on-account/m-p/659577#M19110</link>
      <description>Hi Jay,&lt;BR /&gt;&lt;BR /&gt;Thank you for your reply!&lt;BR /&gt;&lt;BR /&gt;I upgraded through the app and I was charged by APPLE.COM/BILL.&lt;BR /&gt;&lt;BR /&gt;Thanks!&lt;BR /&gt;// Sabina</description>
      <pubDate>Tue, 14 Feb 2023 12:09:36 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-not-on-account/m-p/659577#M19110</guid>
      <dc:creator>Sabina shilekani</dc:creator>
      <dc:date>2023-02-14T12:09:36Z</dc:date>
    </item>
    <item>
      <title>Re: Payment for upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-not-on-account/m-p/659595#M19111</link>
      <description>&lt;P&gt;Thanks for the info, could you try &lt;A href="https://help.dropbox.com/billing/subscription-error-mobile" target="_blank"&gt;these steps&lt;/A&gt; to restore your purchases to your account?&lt;/P&gt;</description>
      <pubDate>Tue, 14 Feb 2023 12:45:51 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-not-on-account/m-p/659595#M19111</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-02-14T12:45:51Z</dc:date>
    </item>
    <item>
      <title>Re: Payment for upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-not-on-account/m-p/659931#M19131</link>
      <description>Hi,&lt;BR /&gt;&lt;BR /&gt;Thank you!&lt;BR /&gt;&lt;BR /&gt;The app doesn’t let me go from the site where it shows the update options... I can’t go to my profile...&lt;BR /&gt;&lt;BR /&gt;// Sabina</description>
      <pubDate>Wed, 15 Feb 2023 07:21:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-not-on-account/m-p/659931#M19131</guid>
      <dc:creator>Sabina shilekani</dc:creator>
      <dc:date>2023-02-15T07:21:40Z</dc:date>
    </item>
    <item>
      <title>Re: Payment for upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-not-on-account/m-p/659947#M19133</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/342465"&gt;@Sabina&lt;/a&gt; shilekani, sorry I am not sure I followed. I'd appreciate some clarifications. &amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you mean that you can't access your mobile app, under &lt;STRONG&gt;Account tab&lt;/STRONG&gt;? If so, why not? Does something unexpected happen?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 15 Feb 2023 09:05:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-not-on-account/m-p/659947#M19133</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-02-15T09:05:33Z</dc:date>
    </item>
    <item>
      <title>Re: Payment for upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-not-on-account/m-p/659956#M19135</link>
      <description>Hi,&lt;BR /&gt;&lt;BR /&gt;Sorry! I was finally able to go to settings, and when I try to follow the steps from you, I get an error message...&lt;BR /&gt;&lt;BR /&gt;// Sabina</description>
      <pubDate>Wed, 15 Feb 2023 09:48:58 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-not-on-account/m-p/659956#M19135</guid>
      <dc:creator>Sabina shilekani</dc:creator>
      <dc:date>2023-02-15T09:48:58Z</dc:date>
    </item>
    <item>
      <title>Re: Payment for upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-not-on-account/m-p/659967#M19136</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/342465"&gt;@Sabina&lt;/a&gt; shilekani, could I then send you an email, in order for us to have a closer look into this?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 15 Feb 2023 10:39:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-not-on-account/m-p/659967#M19136</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-02-15T10:39:39Z</dc:date>
    </item>
    <item>
      <title>Re: Payment for upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-not-on-account/m-p/660245#M19144</link>
      <description>Hi Megan,&lt;BR /&gt;&lt;BR /&gt;Of course, I would really appreciate it!&lt;BR /&gt;&lt;BR /&gt;Thank u in advance!&lt;BR /&gt;// Sabina</description>
      <pubDate>Wed, 15 Feb 2023 21:00:19 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-not-on-account/m-p/660245#M19144</guid>
      <dc:creator>Sabina shilekani</dc:creator>
      <dc:date>2023-02-15T21:00:19Z</dc:date>
    </item>
    <item>
      <title>Re: Payment for upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-not-on-account/m-p/660248#M19145</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1621841"&gt;@Sabina shilekani &lt;/a&gt;&amp;nbsp;&amp;nbsp;- sorry to jump in here, but I just wanted to mention that I've just followed up via email, so please have a look at your inbox and we'll take it from there.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 15 Feb 2023 21:17:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-not-on-account/m-p/660248#M19145</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-02-15T21:17:52Z</dc:date>
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