<?xml version="1.0" encoding="UTF-8"?>
<rss xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:taxo="http://purl.org/rss/1.0/modules/taxonomy/" version="2.0">
  <channel>
    <title>topic Re: Unable to Upgrade? in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-Upgrade/m-p/663112#M19443</link>
    <description>&lt;P&gt;hi, thanks for trying to help.&lt;/P&gt;&lt;P&gt;I spoke with 3 reps over the course of the last few days on the chat, I do not know that rep name. It was the last rep who I had on chat for almost 2 hours yesterday who told me Dropbox was aware of this ongoing issue. I don't know who that was.&amp;nbsp; One of the reps seems to have opened a ticket, but she keeps telling me it's paypal. I can't even get to the checkout screen! I had others try logging in to upgrade on my account, using different networks &amp;amp; different computers, they cannot access this page either. You see CHECKOUT but it spins and says "something went wrong, contact customer service" I just tried again, day 4...not working. In the meantime, I cannot share my files &amp;amp; this is my business.&amp;nbsp; I cannot opena&amp;nbsp; ticket, because when I go to customer service &amp;amp; try to create an email, the only option I get is REFUND/CANCEL.&amp;nbsp; I even tried making up stuff to get this to submit, but you can't submit anything.&amp;nbsp; It's greyed out with an error message.&amp;nbsp; My computer tech tried this for me as well and got the same error..he's in a different state. Beyond frustrated. thanks for any advice you can give me. I just wish I could get someone to help me.&amp;nbsp; thank you&amp;nbsp; - and regarding my previous payment page, yes I can see my last few payments no problem.&lt;/P&gt;</description>
    <pubDate>Fri, 24 Feb 2023 23:16:26 GMT</pubDate>
    <dc:creator>infinitemotion</dc:creator>
    <dc:date>2023-02-24T23:16:26Z</dc:date>
    <item>
      <title>Unable to Upgrade?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-Upgrade/m-p/662846#M19413</link>
      <description>&lt;P&gt;I am hoping someone can help me. I have tried for 3 days to upgrade my account.&amp;nbsp; I have a small business &amp;amp; I am no longer able to share folders with my clients because I'm out of room and need to upgrade.&amp;nbsp; Every single time I try to upgrade, I get to the CHECKOUT landing page &amp;amp; it spins.&amp;nbsp; a pink box comes up and says SOMETHING WENT WRONG, REFRESH OR CONTACT CUSTOMER SUPPORT .&amp;nbsp; &amp;nbsp;I have refreshed, cleared my cache, &amp;nbsp;tried accessing in chrome, explorer &amp;amp; fire fox. I had my computer tech try it from another state on a completely different network on chrome, edge &amp;amp; even an incognito window.&amp;nbsp; The same thing happens to him.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I have chatted 3 times with different reps and tried calling but because I’m not a business account yet, nobody can help me? With the 3 chats I’ve had over the last few days, the final recommended&amp;nbsp; that &amp;nbsp;create an email to open up a ticket. He also said Dropbox is aware of this ongoing issue. &amp;nbsp;Do you know when it will be fixed?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I tried to send an email to open up a ticket but the only option for a ticket I have in the drop-down menu is CANCEL/REFUND.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I just filled out the REFUND request just to open a ticket but now it won’t submit! I can’t get anywhere. Does anyone know what is going on?&lt;/P&gt;
&lt;P&gt;I am literally at a stand still for days.&lt;/P&gt;
&lt;P&gt;Thanks!&lt;/P&gt;</description>
      <pubDate>Fri, 24 Feb 2023 06:04:27 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-Upgrade/m-p/662846#M19413</guid>
      <dc:creator>infinitemotion</dc:creator>
      <dc:date>2023-02-24T06:04:27Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to Upgrade?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-Upgrade/m-p/662860#M19414</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/383779"&gt;@infinitemotion&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could you clarify who mentioned that Dropbox was aware of this issue? Was this via a ticket sent to support?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you see any recent transactions on the &lt;A href="https://www.dropbox.com/payments" target="_blank"&gt;payments page&lt;/A&gt;?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;</description>
      <pubDate>Fri, 24 Feb 2023 06:08:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-Upgrade/m-p/662860#M19414</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-02-24T06:08:14Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to Upgrade?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-Upgrade/m-p/663112#M19443</link>
      <description>&lt;P&gt;hi, thanks for trying to help.&lt;/P&gt;&lt;P&gt;I spoke with 3 reps over the course of the last few days on the chat, I do not know that rep name. It was the last rep who I had on chat for almost 2 hours yesterday who told me Dropbox was aware of this ongoing issue. I don't know who that was.&amp;nbsp; One of the reps seems to have opened a ticket, but she keeps telling me it's paypal. I can't even get to the checkout screen! I had others try logging in to upgrade on my account, using different networks &amp;amp; different computers, they cannot access this page either. You see CHECKOUT but it spins and says "something went wrong, contact customer service" I just tried again, day 4...not working. In the meantime, I cannot share my files &amp;amp; this is my business.&amp;nbsp; I cannot opena&amp;nbsp; ticket, because when I go to customer service &amp;amp; try to create an email, the only option I get is REFUND/CANCEL.&amp;nbsp; I even tried making up stuff to get this to submit, but you can't submit anything.&amp;nbsp; It's greyed out with an error message.&amp;nbsp; My computer tech tried this for me as well and got the same error..he's in a different state. Beyond frustrated. thanks for any advice you can give me. I just wish I could get someone to help me.&amp;nbsp; thank you&amp;nbsp; - and regarding my previous payment page, yes I can see my last few payments no problem.&lt;/P&gt;</description>
      <pubDate>Fri, 24 Feb 2023 23:16:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-Upgrade/m-p/663112#M19443</guid>
      <dc:creator>infinitemotion</dc:creator>
      <dc:date>2023-02-24T23:16:26Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to Upgrade?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-Upgrade/m-p/663116#M19446</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/383779"&gt;@infinitemotion&lt;/a&gt;, do you happen to have the ticket number reference, from your communication with our support?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 24 Feb 2023 23:44:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-Upgrade/m-p/663116#M19446</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-02-24T23:44:28Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to Upgrade?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-Upgrade/m-p/663118#M19447</link>
      <description>Yes but the rep who put the ticket in still is not understanding me so I'm not getting anywhere.</description>
      <pubDate>Fri, 24 Feb 2023 23:49:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-Upgrade/m-p/663118#M19447</guid>
      <dc:creator>infinitemotion</dc:creator>
      <dc:date>2023-02-24T23:49:15Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to Upgrade?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-Upgrade/m-p/663549#M19499</link>
      <description>&lt;P&gt;Can you please send us the ticket number, so we can look it up on our end, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/383779"&gt;@infinitemotion&lt;/a&gt;&lt;/SPAN&gt;?&lt;/P&gt;</description>
      <pubDate>Mon, 27 Feb 2023 13:13:27 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-Upgrade/m-p/663549#M19499</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-02-27T13:13:27Z</dc:date>
    </item>
  </channel>
</rss>

