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    <title>topic Re: Cancelling account for a former employee in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-account-for-a-former-employee/m-p/663365#M19469</link>
    <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1625907"&gt;@rudiwisch&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;I need to cancel the dropbox account of a former employee, which is biiled through my AMEX card, but I cannot log in to the account. ... HOW can I email or upload my payment records with all details to DROPBOX - if I can NOT access my ex-employee's account?&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You'll need to contact Dropbox Support directly. Visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for Billing issues. &lt;STRONG&gt;It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/STRONG&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
    <pubDate>Sun, 26 Feb 2023 19:47:26 GMT</pubDate>
    <dc:creator>Rich</dc:creator>
    <dc:date>2023-02-26T19:47:26Z</dc:date>
    <item>
      <title>Cancelling account for a former employee</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-account-for-a-former-employee/m-p/663336#M19465</link>
      <description>&lt;P&gt;I need to cancel the dropbox account of a former employee, which is biiled through my AMEX card, but I cannot log in to the account.&lt;/P&gt;&lt;P&gt;I tried all respective support options, but always end up in dead en roads:&lt;/P&gt;&lt;P&gt;&amp;gt; I tried with "review transfer details" - bu this shows only the last payment for MY own account, not that of the emplyoyee&lt;/P&gt;&lt;P&gt;&amp;gt; I also tried submitting the 12 digit code from my AMEX payment, but the system balks (does not accept) my last 4 digits and expiration date from my card (I tried several times - and yes, from the correct card)&lt;/P&gt;&lt;P&gt;Also in my AMEX payment log, I find 2 different payments, of March and of April 2022 - so I seem to have paid twice back than.&lt;/P&gt;&lt;P&gt;HOW can I email or upload my payment records with all details to DROPBOX - if I can NOT access my ex-employee's account? Thank you&lt;/P&gt;</description>
      <pubDate>Sun, 26 Feb 2023 15:48:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-account-for-a-former-employee/m-p/663336#M19465</guid>
      <dc:creator>rudiwisch</dc:creator>
      <dc:date>2023-02-26T15:48:44Z</dc:date>
    </item>
    <item>
      <title>Re: Cancelling account for a former employee</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-account-for-a-former-employee/m-p/663365#M19469</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1625907"&gt;@rudiwisch&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;I need to cancel the dropbox account of a former employee, which is biiled through my AMEX card, but I cannot log in to the account. ... HOW can I email or upload my payment records with all details to DROPBOX - if I can NOT access my ex-employee's account?&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You'll need to contact Dropbox Support directly. Visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for Billing issues. &lt;STRONG&gt;It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/STRONG&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
      <pubDate>Sun, 26 Feb 2023 19:47:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-account-for-a-former-employee/m-p/663365#M19469</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2023-02-26T19:47:26Z</dc:date>
    </item>
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