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  <channel>
    <title>topic Re: Paid for Plus Plan but Account Didn't Upgrade in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/667849#M19915</link>
    <description>&lt;P&gt;HI &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1636113"&gt;@murtazadfs52&lt;/a&gt;&lt;/SPAN&gt;, could you provide the answers to the questions I posed to &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1639478"&gt;@DS Griff&lt;/a&gt;&lt;/SPAN&gt;? This will help me out!&lt;/P&gt;</description>
    <pubDate>Tue, 14 Mar 2023 15:01:04 GMT</pubDate>
    <dc:creator>Jay</dc:creator>
    <dc:date>2023-03-14T15:01:04Z</dc:date>
    <item>
      <title>Paid for Plus Plan but Account Didn't Upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/667761#M19909</link>
      <description>Hi there. I resubsribed for my plus plan through Google recently but my account is still not upgraded. I looked around trying to submit a direct ticket to support but there wasn't any either. Any advice?</description>
      <pubDate>Tue, 14 Mar 2023 11:01:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/667761#M19909</guid>
      <dc:creator>DS Griff</dc:creator>
      <dc:date>2023-03-14T11:01:50Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for Plus Plan but Account Didn't Upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/667779#M19911</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1639478"&gt;@DS Griff&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;According to your bank statement, were you charged by Google Play?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is the email address on the Dropbox mobile app the same as the one you're logged into on the site now?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;</description>
      <pubDate>Tue, 14 Mar 2023 11:39:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/667779#M19911</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-03-14T11:39:45Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for Plus Plan but Account Didn't Upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/667830#M19913</link>
      <description>&lt;P&gt;&lt;SPAN&gt;Hi there. I resubsribed for my plus plan through Google recently but my account is still not upgraded. I looked around trying to submit a direct ticket to support but there wasn't any either. Any advice?&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Tue, 14 Mar 2023 14:18:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/667830#M19913</guid>
      <dc:creator>murtazadfs52</dc:creator>
      <dc:date>2023-03-14T14:18:33Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for Plus Plan but Account Didn't Upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/667849#M19915</link>
      <description>&lt;P&gt;HI &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1636113"&gt;@murtazadfs52&lt;/a&gt;&lt;/SPAN&gt;, could you provide the answers to the questions I posed to &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1639478"&gt;@DS Griff&lt;/a&gt;&lt;/SPAN&gt;? This will help me out!&lt;/P&gt;</description>
      <pubDate>Tue, 14 Mar 2023 15:01:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/667849#M19915</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-03-14T15:01:04Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for Plus Plan but Account Didn't Upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/667872#M19920</link>
      <description>Thanks for getting back to me. Yes, I received messages that my account has been charged from both Google and my bank. And yes, this is the same email as my Dropbox account</description>
      <pubDate>Tue, 14 Mar 2023 16:04:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/667872#M19920</guid>
      <dc:creator>DS Griff</dc:creator>
      <dc:date>2023-03-14T16:04:47Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for Plus Plan but Account Didn't Upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/667899#M19925</link>
      <description>&lt;P&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1639478"&gt;@DS Griff&lt;/a&gt;&lt;/SPAN&gt;, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?&lt;/P&gt;</description>
      <pubDate>Tue, 14 Mar 2023 17:17:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/667899#M19925</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-03-14T17:17:32Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for Plus Plan but Account Didn't Upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/667903#M19926</link>
      <description>&lt;P&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/330248"&gt;@Jay&lt;/a&gt;&amp;nbsp;Yes please, that would be great&lt;/P&gt;</description>
      <pubDate>Tue, 14 Mar 2023 17:27:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/667903#M19926</guid>
      <dc:creator>DS Griff</dc:creator>
      <dc:date>2023-03-14T17:27:14Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for Plus Plan but Account Didn't Upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/667916#M19928</link>
      <description>&lt;P&gt;Thanks, I've sent you an email, feel free to reply to it when you get a chance!&lt;/P&gt;</description>
      <pubDate>Tue, 14 Mar 2023 17:53:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/667916#M19928</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-03-14T17:53:31Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for Plus Plan but Account Didn't Upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/668270#M19968</link>
      <description>Thanks, I've sent you a reply. Please take a look at your convenience.</description>
      <pubDate>Wed, 15 Mar 2023 17:52:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/668270#M19968</guid>
      <dc:creator>DS Griff</dc:creator>
      <dc:date>2023-03-15T17:52:47Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for Plus Plan but Account Didn't Upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/670896#M20249</link>
      <description>&lt;DIV&gt;&lt;BR /&gt;&lt;DIV&gt;I want an answer where my money is gone. Done the payment but not upgraded yet.&amp;nbsp;&lt;/DIV&gt;&lt;/DIV&gt;&lt;DIV class=""&gt;Please do Something&amp;nbsp;&lt;/DIV&gt;&lt;DIV class=""&gt;i can not find any way to solve&amp;nbsp;&lt;/DIV&gt;&lt;DIV class=""&gt;&amp;nbsp;&lt;/DIV&gt;</description>
      <pubDate>Fri, 24 Mar 2023 08:59:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/670896#M20249</guid>
      <dc:creator>murtazadfs52</dc:creator>
      <dc:date>2023-03-24T08:59:59Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for Plus Plan but Account Didn't Upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/670914#M20251</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1636113"&gt;@murtazadfs52&lt;/a&gt;&lt;/SPAN&gt;, did you upgrade via the site or the Dropbox mobile app?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;According to your bank statement, were you charged by Dropbox, iTunes or Google Play?&lt;/P&gt;</description>
      <pubDate>Fri, 24 Mar 2023 10:21:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/670914#M20251</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-03-24T10:21:54Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for Plus Plan but Account Didn't Upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/672418#M20390</link>
      <description>&lt;P&gt;I upgrade from the website. payment was done by google pay&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 29 Mar 2023 09:36:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/672418#M20390</guid>
      <dc:creator>murtazadfs52</dc:creator>
      <dc:date>2023-03-29T09:36:57Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for Plus Plan but Account Didn't Upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/672465#M20398</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1636113"&gt;@murtazadfs52&lt;/a&gt;.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;When checking your bank statement, does the transaction appear as completed or pending?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, after upgrading your account, did you receive a confirmation for your upgrade to your email address? If yes, was it sent to the same email address as the one showing &lt;A href="https://www.dropbox.com/account/general" target="_blank"&gt;here&lt;/A&gt;?&lt;/P&gt;</description>
      <pubDate>Wed, 29 Mar 2023 12:43:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/672465#M20398</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-03-29T12:43:03Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for Plus Plan but Account Didn't Upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/675265#M20679</link>
      <description>&lt;P&gt;it showing complete. Please do something i really facing a problem&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sat, 08 Apr 2023 03:39:30 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/675265#M20679</guid>
      <dc:creator>murtazadfs52</dc:creator>
      <dc:date>2023-04-08T03:39:30Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for Plus Plan but Account Didn't Upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/675333#M20684</link>
      <description>I am having the same issue and there is no direct way to contact support... Or a human. Please help. This is disrupting work flow for my business.</description>
      <pubDate>Sat, 08 Apr 2023 18:56:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/675333#M20684</guid>
      <dc:creator>Najiee</dc:creator>
      <dc:date>2023-04-08T18:56:49Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for Plus Plan but Account Didn't Upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/675508#M20712</link>
      <description>&lt;P&gt;Hi &lt;SPAN&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1636113"&gt;@murtazadfs52&lt;/a&gt;&lt;/SPAN&gt; &amp;amp; &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1670763"&gt;@Najiee &lt;/a&gt;, I hope you're doing well!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can I send you an email, in order for us to have a closer look into this?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 10 Apr 2023 11:15:38 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/675508#M20712</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-04-10T11:15:38Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for Plus Plan but Account Didn't Upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/681142#M21289</link>
      <description>&lt;P&gt;This is my Email address - [&lt;I&gt;removed per &lt;/I&gt;&lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/td-p/325896" target="_blank"&gt;&lt;I&gt;Community Guidelines&lt;/I&gt;&lt;/A&gt;]&lt;/P&gt;</description>
      <pubDate>Tue, 02 May 2023 15:47:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/681142#M21289</guid>
      <dc:creator>murtazadfs52</dc:creator>
      <dc:date>2023-05-02T15:47:50Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for Plus Plan but Account Didn't Upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/681298#M21321</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1636113"&gt;@murtazadfs52&lt;/a&gt;!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I was about to open a ticket for you, but it looks like you’re already in touch with our support team regarding this matter. Can you please reply back to them, so that they can check this further?&lt;/P&gt;</description>
      <pubDate>Tue, 02 May 2023 15:51:38 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/681298#M21321</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-05-02T15:51:38Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for Plus Plan but Account Didn't Upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/681299#M21322</link>
      <description>Was already settled through email. Thanks</description>
      <pubDate>Tue, 02 May 2023 15:55:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/681299#M21322</guid>
      <dc:creator>Najiee</dc:creator>
      <dc:date>2023-05-02T15:55:37Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for Plus Plan but Account Didn't Upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/681507#M21334</link>
      <description>&lt;P&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1670763"&gt;@Najiee &lt;/a&gt;&amp;nbsp;how you settled out ??&lt;/P&gt;&lt;P&gt;please help me out&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 03 May 2023 05:02:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Plan-but-Account-Didn-t-Upgrade/m-p/681507#M21334</guid>
      <dc:creator>murtazadfs52</dc:creator>
      <dc:date>2023-05-03T05:02:54Z</dc:date>
    </item>
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