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    <title>topic Re: Free Member for Years but Charged $180 in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-Member-for-Years-but-Charged-180/m-p/668709#M20022</link>
    <description>&lt;P&gt;Hi Megan,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I don't see your email in any of my accounts or folders. How can we confirm my email without posting it for all in the community to see?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Mike&lt;/P&gt;</description>
    <pubDate>Thu, 16 Mar 2023 22:06:37 GMT</pubDate>
    <dc:creator>msprings</dc:creator>
    <dc:date>2023-03-16T22:06:37Z</dc:date>
    <item>
      <title>Free Member for Years but Charged $180</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-Member-for-Years-but-Charged-180/m-p/667043#M19821</link>
      <description>&lt;P&gt;&lt;STRONG&gt;Hi,&lt;/STRONG&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;STRONG&gt;I sent a message through the help/support center but never received a response. I have been a dropbox member since the early 2010s. The free account included added storage for every referral who signed up. For reasons unbeknownst to I was charged $180 for the annual subscription.&amp;nbsp;&lt;/STRONG&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;U&gt;&lt;STRONG&gt;I AM SEEKING TO HAVE MY FREE MEMBERSHIP REINSTATED AND RECEIVE A FULL REFUND OF $180. &lt;/STRONG&gt;&lt;/U&gt;&lt;/LI&gt;&lt;LI&gt;&lt;U&gt;&lt;STRONG&gt;THE WITHDRAWAL HAS LEFT ME SHORT IN MY BANK ACCOUNT. &lt;/STRONG&gt;&lt;/U&gt;&lt;/LI&gt;&lt;LI&gt;&lt;U&gt;&lt;STRONG&gt;IF THIS IS NOT REMEDIED THEN I WILL BE LATE ON MY MORTGAGE. &lt;/STRONG&gt;&lt;/U&gt;&lt;/LI&gt;&lt;LI&gt;&lt;U&gt;&lt;STRONG&gt;PLEASE RESPOND IN THE ASAP&lt;/STRONG&gt;&lt;/U&gt;&lt;STRONG&gt;.&lt;/STRONG&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&lt;STRONG&gt;Thank you.&lt;/STRONG&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;STRONG&gt;Disgrunteled user,&lt;/STRONG&gt;&lt;/P&gt;&lt;P&gt;&lt;STRONG&gt;msprings&lt;/STRONG&gt;&lt;/P&gt;</description>
      <pubDate>Fri, 10 Mar 2023 22:27:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-Member-for-Years-but-Charged-180/m-p/667043#M19821</guid>
      <dc:creator>msprings</dc:creator>
      <dc:date>2023-03-10T22:27:59Z</dc:date>
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    <item>
      <title>Re: Free Member for Years but Charged $180</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-Member-for-Years-but-Charged-180/m-p/667055#M19823</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1635746"&gt;@msprings&lt;/a&gt;, sorry to hear about this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did you get a ticket ID as a reference when you reached out to our support team?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If not, would it be OK if we reached out via the email address you've linked to your profile here, on our Community to have a further look internally?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know and we'll take it from there.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 10 Mar 2023 22:44:27 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-Member-for-Years-but-Charged-180/m-p/667055#M19823</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-03-10T22:44:27Z</dc:date>
    </item>
    <item>
      <title>Re: Free Member for Years but Charged $180</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-Member-for-Years-but-Charged-180/m-p/668079#M19943</link>
      <description>&lt;P&gt;Walter,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thank you for the response. I am fine if we continue this conversation via my email. I thought it was strange that I didn't receive an email with a confirmation. No matter. It's time to get things sorted. I look forward to hearing from you.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Best,&lt;/P&gt;&lt;P&gt;Mike&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 15 Mar 2023 06:38:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-Member-for-Years-but-Charged-180/m-p/668079#M19943</guid>
      <dc:creator>msprings</dc:creator>
      <dc:date>2023-03-15T06:38:54Z</dc:date>
    </item>
    <item>
      <title>Re: Free Member for Years but Charged $180</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-Member-for-Years-but-Charged-180/m-p/668124#M19951</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1635746"&gt;@msprings&lt;/a&gt;, I just sent you an email, and I'll be happy to look into this for you.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Reply back to me, as soon as possible, and we'll take it from there!&lt;/P&gt;</description>
      <pubDate>Wed, 15 Mar 2023 10:11:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-Member-for-Years-but-Charged-180/m-p/668124#M19951</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-03-15T10:11:53Z</dc:date>
    </item>
    <item>
      <title>Re: Free Member for Years but Charged $180</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-Member-for-Years-but-Charged-180/m-p/668709#M20022</link>
      <description>&lt;P&gt;Hi Megan,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I don't see your email in any of my accounts or folders. How can we confirm my email without posting it for all in the community to see?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Mike&lt;/P&gt;</description>
      <pubDate>Thu, 16 Mar 2023 22:06:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-Member-for-Years-but-Charged-180/m-p/668709#M20022</guid>
      <dc:creator>msprings</dc:creator>
      <dc:date>2023-03-16T22:06:37Z</dc:date>
    </item>
    <item>
      <title>Re: Free Member for Years but Charged $180</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-Member-for-Years-but-Charged-180/m-p/668757#M20033</link>
      <description>&lt;P&gt;Sorry to jump in here, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1635746"&gt;@msprings&lt;/a&gt;&lt;/SPAN&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;The email address Megan used would be the one associated with your Community profile, which should be the one you see in your Dropbox &lt;A href="https://www.dropbox.com/account" target="_blank"&gt;account settings&lt;/A&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you also check your spam/junk folder in case it went there?&lt;/P&gt;</description>
      <pubDate>Fri, 17 Mar 2023 01:39:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-Member-for-Years-but-Charged-180/m-p/668757#M20033</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-03-17T01:39:53Z</dc:date>
    </item>
    <item>
      <title>Re: Free Member for Years but Charged $180</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-Member-for-Years-but-Charged-180/m-p/668806#M20040</link>
      <description>&lt;P&gt;I use the same email across my cloud platforms. I'm not receiving anything from dropbox to the email on my account. Here are a couple of screenshots of my inbox, spam, and trash (all of which have been redacted for privacy). Aside from resetting my password to confirm my email, there's nothing from dropbox... I performed the same function across my other emails. Still nothing. This email debacle is just one of the reasons why limiting access to dropbox phone customer support is beyond silly. You can't always account for issues that need to be solved with live support.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2023-03-17 at 12.41.54 AM.jpg" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/36136i802698CF4077516C/image-size/medium?v=v2&amp;amp;px=400" role="button" title="Screenshot 2023-03-17 at 12.41.54 AM.jpg" alt="Screenshot 2023-03-17 at 12.41.54 AM.jpg" /&gt;&lt;/span&gt;&lt;/P&gt;
&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2023-03-17 at 12.43.56 AM.png" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/36132iC8ADD7DEEAF9331E/image-size/medium?v=v2&amp;amp;px=400" role="button" title="Screenshot 2023-03-17 at 12.43.56 AM.png" alt="Screenshot 2023-03-17 at 12.43.56 AM.png" /&gt;&lt;/span&gt;&lt;/P&gt;
&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2023-03-17 at 12.45.14 AM.jpg" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/36137iBC9A7CA8DCE7FD29/image-size/medium?v=v2&amp;amp;px=400" role="button" title="Screenshot 2023-03-17 at 12.45.14 AM.jpg" alt="Screenshot 2023-03-17 at 12.45.14 AM.jpg" /&gt;&lt;/span&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 17 Mar 2023 09:30:02 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-Member-for-Years-but-Charged-180/m-p/668806#M20040</guid>
      <dc:creator>msprings</dc:creator>
      <dc:date>2023-03-17T09:30:02Z</dc:date>
    </item>
    <item>
      <title>Re: Free Member for Years but Charged $180</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-Member-for-Years-but-Charged-180/m-p/668825#M20041</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1635746"&gt;@msprings&lt;/a&gt;, can you try accessing &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;this&lt;/A&gt; page, when using an incognito tab on your browser (and while you're signed out of your Dropbox account) and sending us a support request?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once you do, feel free to reply back to me here, and send me the ticket number, so I can locate it on my end.&lt;/P&gt;</description>
      <pubDate>Fri, 17 Mar 2023 09:32:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-Member-for-Years-but-Charged-180/m-p/668825#M20041</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-03-17T09:32:16Z</dc:date>
    </item>
    <item>
      <title>Re: Free Member for Years but Charged $180</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-Member-for-Years-but-Charged-180/m-p/670708#M20232</link>
      <description>&lt;P&gt;Hi Megan et al,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;SPAN&gt;Ticket # 21853360&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Mike S&lt;/P&gt;</description>
      <pubDate>Thu, 23 Mar 2023 18:49:46 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-Member-for-Years-but-Charged-180/m-p/670708#M20232</guid>
      <dc:creator>msprings</dc:creator>
      <dc:date>2023-03-23T18:49:46Z</dc:date>
    </item>
    <item>
      <title>Re: Free Member for Years but Charged $180</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-Member-for-Years-but-Charged-180/m-p/670717#M20234</link>
      <description>&lt;P&gt;Awesome job &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1635746"&gt;@msprings&lt;/a&gt;!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I just took over, and responded back to your email.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;See you there!&lt;/P&gt;</description>
      <pubDate>Thu, 23 Mar 2023 19:00:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-Member-for-Years-but-Charged-180/m-p/670717#M20234</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-03-23T19:00:25Z</dc:date>
    </item>
    <item>
      <title>Re: Free Member for Years but Charged $180</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-Member-for-Years-but-Charged-180/m-p/670762#M20244</link>
      <description>&lt;P&gt;I just replied to your email. I suppose we can continue from there.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 23 Mar 2023 21:13:38 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-Member-for-Years-but-Charged-180/m-p/670762#M20244</guid>
      <dc:creator>msprings</dc:creator>
      <dc:date>2023-03-23T21:13:38Z</dc:date>
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