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    <title>topic Free trial canceled , but no confirmation and money deducted. in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-canceled-but-no-confirmation-and-money-deducted/m-p/669822#M20146</link>
    <description>&lt;P&gt;I upgraded to the free trial (30 days), canceled it just a few hours later. Correct via manage plan and "Cancel trial". This is three days ago. I still haven't received a cancellation confirmation email (yep, checked all filters). It clearly shows on my account that I now have DropBox Basic. But there is a €199.00 transaction going to Dropbox at my bank.&lt;BR /&gt;How do I ensure that no money is deducted for the free trial? Why am I not receiving a confirmation email?&lt;/P&gt;</description>
    <pubDate>Tue, 21 Mar 2023 11:18:04 GMT</pubDate>
    <dc:creator>Lyopon</dc:creator>
    <dc:date>2023-03-21T11:18:04Z</dc:date>
    <item>
      <title>Free trial canceled , but no confirmation and money deducted.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-canceled-but-no-confirmation-and-money-deducted/m-p/669822#M20146</link>
      <description>&lt;P&gt;I upgraded to the free trial (30 days), canceled it just a few hours later. Correct via manage plan and "Cancel trial". This is three days ago. I still haven't received a cancellation confirmation email (yep, checked all filters). It clearly shows on my account that I now have DropBox Basic. But there is a €199.00 transaction going to Dropbox at my bank.&lt;BR /&gt;How do I ensure that no money is deducted for the free trial? Why am I not receiving a confirmation email?&lt;/P&gt;</description>
      <pubDate>Tue, 21 Mar 2023 11:18:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-canceled-but-no-confirmation-and-money-deducted/m-p/669822#M20146</guid>
      <dc:creator>Lyopon</dc:creator>
      <dc:date>2023-03-21T11:18:04Z</dc:date>
    </item>
    <item>
      <title>Re: Free trial canceled , but no confirmation and money deducted.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-canceled-but-no-confirmation-and-money-deducted/m-p/669843#M20147</link>
      <description>&lt;P&gt;Thanks for posting on the Community, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1646932"&gt;@Lyopon&lt;/a&gt;!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is it possible that you have a second Dropbox account for which you were billed?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you check your bank statement, do you see a 12-digit transaction ID linked to these charges? If yes, please insert this &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;here&lt;/A&gt; to check if you have another Dropbox account.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know how this goes.&lt;/P&gt;</description>
      <pubDate>Tue, 21 Mar 2023 11:42:36 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-canceled-but-no-confirmation-and-money-deducted/m-p/669843#M20147</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-03-21T11:42:36Z</dc:date>
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    <item>
      <title>Re: Free trial canceled , but no confirmation and money deducted.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-canceled-but-no-confirmation-and-money-deducted/m-p/672368#M20379</link>
      <description>&lt;P&gt;Hi, I have the same problem. The e-mail support says the purchase was made via AppStore, but it definitely was not. And I did not receive any confimations what so ever. On my bank app, it says “authorization hold”, meaning the money hasn’t technically been deducted yet, why does it say that?&lt;/P&gt;</description>
      <pubDate>Wed, 29 Mar 2023 06:00:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-canceled-but-no-confirmation-and-money-deducted/m-p/672368#M20379</guid>
      <dc:creator>Martanilsson04</dc:creator>
      <dc:date>2023-03-29T06:00:10Z</dc:date>
    </item>
    <item>
      <title>Re: Free trial canceled , but no confirmation and money deducted.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-canceled-but-no-confirmation-and-money-deducted/m-p/672375#M20380</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1652877"&gt;@Martanilsson04&lt;/a&gt;, sorry to hear about this.&lt;/P&gt;
&lt;P&gt;&lt;BR /&gt;Since you've already contacted our support team about this, could you share your ticket ID so that we can look it up in our system?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;While we're at it, have you tried using our &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank" rel="noopener"&gt;self served look up tool&lt;/A&gt; to identify the email address that's associated with the charge in question?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If the charge for your upgrade is still in a pending state, you might need to contact your bank.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 29 Mar 2023 06:36:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-canceled-but-no-confirmation-and-money-deducted/m-p/672375#M20380</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-03-29T06:36:26Z</dc:date>
    </item>
    <item>
      <title>Re: Free trial canceled , but no confirmation and money deducted.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-canceled-but-no-confirmation-and-money-deducted/m-p/672376#M20381</link>
      <description>&lt;P&gt;My ticket id is 21868799. I have tried the self services, but I didn’t get a transaction id. Especially not since I didn’t receive any reciepts what so ever. But money was deducted and my account was upgraded. I immediately cancelled the plan, and just got an email saying I disbanded the team, and then my account was back to basic plan.&lt;/P&gt;</description>
      <pubDate>Wed, 29 Mar 2023 06:44:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-canceled-but-no-confirmation-and-money-deducted/m-p/672376#M20381</guid>
      <dc:creator>Martanilsson04</dc:creator>
      <dc:date>2023-03-29T06:44:03Z</dc:date>
    </item>
    <item>
      <title>Re: Free trial canceled , but no confirmation and money deducted.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-canceled-but-no-confirmation-and-money-deducted/m-p/672383#M20383</link>
      <description>&lt;P&gt;Thanks for the ticket ID, Marta.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I was able to locate it in our system and passed your comments on to the agent who's handling your case.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;They'll be getting back to you soon, but please let us know if you have anything else to add in the meantime.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 29 Mar 2023 06:58:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-canceled-but-no-confirmation-and-money-deducted/m-p/672383#M20383</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-03-29T06:58:10Z</dc:date>
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