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  <channel>
    <title>topic Re: Free trial not working in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/673274#M20476</link>
    <description>&lt;P&gt;Hi, still the same person but I had to go on a different account since it wasn't letting me go on my computer.&lt;BR /&gt;&lt;BR /&gt;Anyway, here are the images.&lt;BR /&gt;&lt;BR /&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_3599.jpg" style="width: 613px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/36579i5C58782E7DE2C847/image-size/large?v=v2&amp;amp;px=999" role="button" title="IMG_3599.jpg" alt="IMG_3599.jpg" /&gt;&lt;/span&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_3600.jpg" style="width: 800px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/36580iE94E710FD434A864/image-size/large?v=v2&amp;amp;px=999" role="button" title="IMG_3600.jpg" alt="IMG_3600.jpg" /&gt;&lt;/span&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_3601.jpg" style="width: 800px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/36581i7EE279DB723D7335/image-size/large?v=v2&amp;amp;px=999" role="button" title="IMG_3601.jpg" alt="IMG_3601.jpg" /&gt;&lt;/span&gt;&lt;/P&gt;</description>
    <pubDate>Fri, 31 Mar 2023 17:24:13 GMT</pubDate>
    <dc:creator>Laqnam</dc:creator>
    <dc:date>2023-03-31T17:24:13Z</dc:date>
    <item>
      <title>Free trial not working</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/673198#M20467</link>
      <description>When I tried to upgrade to Plus or Professional free trials, it said I'd already been subscribed, but I'm still on Basic. I remember subscribing back in May of 2022, but I canceled, and I'm not paying for it at all.</description>
      <pubDate>Fri, 31 Mar 2023 14:14:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/673198#M20467</guid>
      <dc:creator>Moslaz</dc:creator>
      <dc:date>2023-03-31T14:14:26Z</dc:date>
    </item>
    <item>
      <title>Re: Free trial not working</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/673213#M20469</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1654024"&gt;@Moslaz&lt;/a&gt;&lt;/SPAN&gt;, thanks for reaching out to us about this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Are you trying to opt in for the free trial through our website or the app on your phone?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you send me a screenshot of what you see when you try to opt in for the trial?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Just make sure you hide any personal info on the screenshot.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks in advance!&lt;/P&gt;</description>
      <pubDate>Fri, 31 Mar 2023 14:59:36 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/673213#M20469</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-03-31T14:59:36Z</dc:date>
    </item>
    <item>
      <title>Re: Free trial not working</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/673218#M20470</link>
      <description>I'm trying to get it through the app on my phone.&lt;BR /&gt;&lt;BR /&gt;And the screenshots:&lt;BR /&gt;&lt;A href="https://imgur.com/a/l8BkvDe" target="_blank"&gt;https://imgur.com/a/l8BkvDe&lt;/A&gt;</description>
      <pubDate>Fri, 31 Mar 2023 15:10:58 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/673218#M20470</guid>
      <dc:creator>Moslaz</dc:creator>
      <dc:date>2023-03-31T15:10:58Z</dc:date>
    </item>
    <item>
      <title>Re: Free trial not working</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/673253#M20475</link>
      <description>&lt;P&gt;Would you mind attaching the screenshots instead?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can click on the "reply" button and right above the reply box, there should be a camera icon that will allow you to attach them to your next reply.&lt;/P&gt;</description>
      <pubDate>Fri, 31 Mar 2023 16:41:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/673253#M20475</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-03-31T16:41:03Z</dc:date>
    </item>
    <item>
      <title>Re: Free trial not working</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/673274#M20476</link>
      <description>&lt;P&gt;Hi, still the same person but I had to go on a different account since it wasn't letting me go on my computer.&lt;BR /&gt;&lt;BR /&gt;Anyway, here are the images.&lt;BR /&gt;&lt;BR /&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_3599.jpg" style="width: 613px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/36579i5C58782E7DE2C847/image-size/large?v=v2&amp;amp;px=999" role="button" title="IMG_3599.jpg" alt="IMG_3599.jpg" /&gt;&lt;/span&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_3600.jpg" style="width: 800px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/36580iE94E710FD434A864/image-size/large?v=v2&amp;amp;px=999" role="button" title="IMG_3600.jpg" alt="IMG_3600.jpg" /&gt;&lt;/span&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_3601.jpg" style="width: 800px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/36581i7EE279DB723D7335/image-size/large?v=v2&amp;amp;px=999" role="button" title="IMG_3601.jpg" alt="IMG_3601.jpg" /&gt;&lt;/span&gt;&lt;/P&gt;</description>
      <pubDate>Fri, 31 Mar 2023 17:24:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/673274#M20476</guid>
      <dc:creator>Laqnam</dc:creator>
      <dc:date>2023-03-31T17:24:13Z</dc:date>
    </item>
    <item>
      <title>Re: Free trial not working</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/673294#M20477</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1654116"&gt;@Laqnam&lt;/a&gt;&lt;/SPAN&gt;, could you try restoring the purchases by following &lt;A href="https://help.dropbox.com/billing/subscription-error-mobile" target="_blank"&gt;these steps&lt;/A&gt; to see if they help?&lt;/P&gt;</description>
      <pubDate>Fri, 31 Mar 2023 19:14:06 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/673294#M20477</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-03-31T19:14:06Z</dc:date>
    </item>
    <item>
      <title>Re: Free trial not working</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/673298#M20478</link>
      <description>I think I see the problem now.&lt;BR /&gt;&lt;BR /&gt;The purchase went to my first Dropbox account, the one that has my apple email attached to it. Whenever I click on 'Restore purchase' on the second account, it says 'Unable to Restore Purchases"</description>
      <pubDate>Fri, 31 Mar 2023 19:20:19 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/673298#M20478</guid>
      <dc:creator>Moslaz</dc:creator>
      <dc:date>2023-03-31T19:20:19Z</dc:date>
    </item>
    <item>
      <title>Re: Free trial not working</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/673302#M20479</link>
      <description>&lt;P&gt;Will I just have to wait until the subscription ends on my first account in order to purchase it on my second?&lt;/P&gt;</description>
      <pubDate>Fri, 31 Mar 2023 19:40:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/673302#M20479</guid>
      <dc:creator>Moslaz</dc:creator>
      <dc:date>2023-03-31T19:40:48Z</dc:date>
    </item>
    <item>
      <title>Re: Free trial not working</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/673322#M20482</link>
      <description>&lt;P&gt;Just for clarification, the Dropbox mobile app is showing another email address, and that account when you login on the site has the subscription associated with it?&lt;/P&gt;</description>
      <pubDate>Fri, 31 Mar 2023 21:17:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/673322#M20482</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-03-31T21:17:07Z</dc:date>
    </item>
    <item>
      <title>Re: Free trial not working</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/673347#M20486</link>
      <description>&lt;P&gt;Here it is.&amp;nbsp;&lt;/P&gt;&lt;P&gt;To clarify, I forgot that my main account had my Gmail attached, not my icloud email. But the second account (protonmail) is where I want the subscription to go.&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="5227B534-B66E-42F4-B647-894FCA086D7C.jpeg" style="width: 800px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/36589iC58E1141C8F46CFA/image-size/large?v=v2&amp;amp;px=999" role="button" title="5227B534-B66E-42F4-B647-894FCA086D7C.jpeg" alt="5227B534-B66E-42F4-B647-894FCA086D7C.jpeg" /&gt;&lt;/span&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="C6AC69E1-EDD1-40E4-9636-BD6FA61B0E63.jpeg" style="width: 800px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/36590i7D3A5846E970E1C3/image-size/large?v=v2&amp;amp;px=999" role="button" title="C6AC69E1-EDD1-40E4-9636-BD6FA61B0E63.jpeg" alt="C6AC69E1-EDD1-40E4-9636-BD6FA61B0E63.jpeg" /&gt;&lt;/span&gt;&lt;/P&gt;</description>
      <pubDate>Fri, 31 Mar 2023 22:35:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/673347#M20486</guid>
      <dc:creator>Moslaz</dc:creator>
      <dc:date>2023-03-31T22:35:04Z</dc:date>
    </item>
    <item>
      <title>Re: Free trial not working</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/673353#M20490</link>
      <description>&lt;P&gt;Thanks for the details, as this is the case, you'd need to contact Apple for a refund of the payment made via their system.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Afterwards, you can re-upgrade on the correct account by ensuring it's signed into the mobile app, or by upgrading directly on the Dropbox site while signed into the account in question.&lt;/P&gt;</description>
      <pubDate>Fri, 31 Mar 2023 23:02:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/673353#M20490</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-03-31T23:02:31Z</dc:date>
    </item>
    <item>
      <title>Free 3G day upgrade offer</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/734114#M27296</link>
      <description>&lt;P&gt;I signed up for the 30 day free upgrade trial from Basic to Dropbox Plus but my account is still showing Basic.&lt;/P&gt;</description>
      <pubDate>Sun, 03 Dec 2023 02:22:22 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/734114#M27296</guid>
      <dc:creator>lelpep</dc:creator>
      <dc:date>2023-12-03T02:22:22Z</dc:date>
    </item>
    <item>
      <title>Re: Free 3G day upgrade offer</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/734147#M27297</link>
      <description>Hello, Did you upgrade your account directly from the Dropbox website or via Google Play/iTunes?</description>
      <pubDate>Sun, 03 Dec 2023 12:49:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/734147#M27297</guid>
      <dc:creator>maher1982</dc:creator>
      <dc:date>2023-12-03T12:49:32Z</dc:date>
    </item>
    <item>
      <title>Re: Free 3G day upgrade offer</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/734155#M27298</link>
      <description>&lt;P&gt;From my Dropbox account iTunes&lt;/P&gt;</description>
      <pubDate>Sun, 03 Dec 2023 14:04:22 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/734155#M27298</guid>
      <dc:creator>lelpep</dc:creator>
      <dc:date>2023-12-03T14:04:22Z</dc:date>
    </item>
    <item>
      <title>Re: Free 3G day upgrade offer</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/734160#M27299</link>
      <description>Can you double-check your iTunes account to ensure that the subscription has been properly activated? Look for any confirmation emails or receipts that indicate the upgrade was successful.</description>
      <pubDate>Sun, 03 Dec 2023 14:36:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/734160#M27299</guid>
      <dc:creator>maher1982</dc:creator>
      <dc:date>2023-12-03T14:36:53Z</dc:date>
    </item>
    <item>
      <title>Re: Free 3G day upgrade offer</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/734166#M27300</link>
      <description>&lt;P&gt;Yes, I received the email from Apple that the transaction had gone through, but my account on Dropbox is still showing Basic.&lt;/P&gt;</description>
      <pubDate>Sun, 03 Dec 2023 15:37:24 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/734166#M27300</guid>
      <dc:creator>lelpep</dc:creator>
      <dc:date>2023-12-03T15:37:24Z</dc:date>
    </item>
    <item>
      <title>Re: Free 3G day upgrade offer</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/734167#M27301</link>
      <description>&lt;P&gt;Have you made sure the account on the mobile device that you paid for is using the same email as the account you have on Dropbox?&lt;/P&gt;</description>
      <pubDate>Sun, 03 Dec 2023 15:46:30 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/734167#M27301</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2023-12-03T15:46:30Z</dc:date>
    </item>
    <item>
      <title>Re: Free 3G day upgrade offer</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/734168#M27302</link>
      <description>&lt;P&gt;Yes, same account.&lt;/P&gt;</description>
      <pubDate>Sun, 03 Dec 2023 15:58:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/734168#M27302</guid>
      <dc:creator>lelpep</dc:creator>
      <dc:date>2023-12-03T15:58:31Z</dc:date>
    </item>
    <item>
      <title>Re: Free 3G day upgrade offer</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/734169#M27303</link>
      <description>Can you open your Dropbox app, tap on 'Account' then on the gear icon and then on 'restore purchases' to see if that helps?&lt;BR /&gt;By using the "Restore Purchase" button, the Dropbox app will communicate with iTunes to verify your previous purchase and upgrade your account to Dropbox Plus if it hasn't done so automatically. If successful, your account should reflect the upgraded status.</description>
      <pubDate>Sun, 03 Dec 2023 16:00:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/734169#M27303</guid>
      <dc:creator>maher1982</dc:creator>
      <dc:date>2023-12-03T16:00:31Z</dc:date>
    </item>
    <item>
      <title>Re: Free 3G day upgrade offer</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/734180#M27304</link>
      <description>&lt;P&gt;This is what happens&amp;nbsp;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_2879.png" style="width: 800px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/42560i7A2365E6B670C19A/image-size/large?v=v2&amp;amp;px=999" role="button" title="IMG_2879.png" alt="IMG_2879.png" /&gt;&lt;/span&gt;&lt;/P&gt;</description>
      <pubDate>Sun, 03 Dec 2023 16:11:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Free-trial-not-working/m-p/734180#M27304</guid>
      <dc:creator>lelpep</dc:creator>
      <dc:date>2023-12-03T16:11:26Z</dc:date>
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