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    <title>topic Re: Paid for upgrade have no recieved upgrade in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-plan-not-reflected/m-p/675432#M20698</link>
    <description>&lt;P&gt;Hey&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1670763"&gt;@Najiee &lt;/a&gt;&amp;nbsp;, sorry to see you're having trouble.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did you try to upgrade your account directly through our website or from the app on your phone?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, have you received any charges for this, to clarify if the charge went through? I am asking, since the payment might have failed, due to the error message you mentioned.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted, and we'll take it from there!&lt;/P&gt;</description>
    <pubDate>Mon, 10 Apr 2023 05:24:08 GMT</pubDate>
    <dc:creator>Megan</dc:creator>
    <dc:date>2023-04-10T05:24:08Z</dc:date>
    <item>
      <title>Upgrade plan not reflected</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-plan-not-reflected/m-p/643380#M17636</link>
      <description>&lt;P&gt;&lt;SPAN&gt;Hi, I upgraded my account to dropbox PLUS since 20 November 2022 and already made a payment and the subscription plan is shown in my apple id's subscriptions page.&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN&gt;However, my account still limit to only 2gb for uploading file. I tried to delete the dropbox app and re-install it again on my iphone, access the dropbox's website via PC and even tried to restoring my purchase via dropbox app but it still cannot be upgraded.&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;I also tried choosing for another upgrade plan but it said on the app that the new update plan will start after 20 December 2020 which is after the end of my existing PLUS plan. However, this PLUS plan i already paid for is not even reflected to my account.&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 12 Dec 2022 20:22:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-plan-not-reflected/m-p/643380#M17636</guid>
      <dc:creator>praew</dc:creator>
      <dc:date>2022-12-12T20:22:43Z</dc:date>
    </item>
    <item>
      <title>Re: Upgrade plan not reflected</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-plan-not-reflected/m-p/643514#M17648</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1593754"&gt;@praew&lt;/a&gt;! Thanks for bringing this to our attention.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;When upgrading your Dropbox account to a Plus plan via the iTunes platform, did Apple send you a receipt for your purchase?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, is there any chance that you have another Dropbox account under a different email address, which could have been upgraded instead?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know, and we can have a look.&lt;/P&gt;</description>
      <pubDate>Mon, 12 Dec 2022 20:25:02 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-plan-not-reflected/m-p/643514#M17648</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2022-12-12T20:25:02Z</dc:date>
    </item>
    <item>
      <title>Paid for upgrade have no recieved upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-plan-not-reflected/m-p/675335#M20697</link>
      <description>I have paid to upgrade my account from basic to professional. Immediately after processing my payment, there was an "upgrade error" message. There is no way to submit a ticket or get this resolved without having to come to this community which is ridiculous. Please help resolve this issue quickly I would hate to have to boycott drop box I've been using this service for years.</description>
      <pubDate>Sat, 08 Apr 2023 19:12:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-plan-not-reflected/m-p/675335#M20697</guid>
      <dc:creator>Najiee</dc:creator>
      <dc:date>2023-04-08T19:12:17Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for upgrade have no recieved upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-plan-not-reflected/m-p/675432#M20698</link>
      <description>&lt;P&gt;Hey&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1670763"&gt;@Najiee &lt;/a&gt;&amp;nbsp;, sorry to see you're having trouble.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did you try to upgrade your account directly through our website or from the app on your phone?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, have you received any charges for this, to clarify if the charge went through? I am asking, since the payment might have failed, due to the error message you mentioned.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted, and we'll take it from there!&lt;/P&gt;</description>
      <pubDate>Mon, 10 Apr 2023 05:24:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-plan-not-reflected/m-p/675432#M20698</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-04-10T05:24:08Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for upgrade have no recieved upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-plan-not-reflected/m-p/675442#M20701</link>
      <description>I paid through the app and yes the payment was processed</description>
      <pubDate>Mon, 10 Apr 2023 06:18:22 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-plan-not-reflected/m-p/675442#M20701</guid>
      <dc:creator>Najiee</dc:creator>
      <dc:date>2023-04-10T06:18:22Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for upgrade have no recieved upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-plan-not-reflected/m-p/675534#M20724</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;@Najiee &lt;/SPAN&gt;, can I send you an email, in order for us to have a closer look into this?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 10 Apr 2023 12:25:06 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-plan-not-reflected/m-p/675534#M20724</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-04-10T12:25:06Z</dc:date>
    </item>
    <item>
      <title>Storage Issue</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-plan-not-reflected/m-p/675536#M20726</link>
      <description>I updated and upgraded my storage limit and for some reason the app keeps saying to contact support there’s an issue?? Anyone know how to troubleshoot this.</description>
      <pubDate>Mon, 10 Apr 2023 12:33:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-plan-not-reflected/m-p/675536#M20726</guid>
      <dc:creator>Lisarose</dc:creator>
      <dc:date>2023-04-10T12:33:53Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for upgrade have no recieved upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-plan-not-reflected/m-p/675540#M20725</link>
      <description>Hi! I am having the exact same issue here if you could help as well as I need to use the account for work!</description>
      <pubDate>Mon, 10 Apr 2023 12:50:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-plan-not-reflected/m-p/675540#M20725</guid>
      <dc:creator>Lisarose</dc:creator>
      <dc:date>2023-04-10T12:50:37Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for upgrade have no recieved upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-plan-not-reflected/m-p/675542#M20727</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1671875"&gt;@Lisarose&lt;/a&gt;, sorry to hear about this.&lt;/P&gt;
&lt;P&gt;&lt;BR /&gt;Can you please let us know if you upgraded your account through our website directly or if it was via the app store on a mobile device?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 10 Apr 2023 13:09:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-plan-not-reflected/m-p/675542#M20727</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-04-10T13:09:31Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for upgrade have no recieved upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-plan-not-reflected/m-p/675543#M20728</link>
      <description>Hi Walter!&lt;BR /&gt;&lt;BR /&gt;I did it via the App and through Apple which the payment goes through and then it says there’s an issue to contact support directly.</description>
      <pubDate>Mon, 10 Apr 2023 13:11:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-plan-not-reflected/m-p/675543#M20728</guid>
      <dc:creator>Lisarose</dc:creator>
      <dc:date>2023-04-10T13:11:35Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for upgrade have no recieved upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-plan-not-reflected/m-p/675549#M20729</link>
      <description>Yes. It's the same email associated with this account</description>
      <pubDate>Mon, 10 Apr 2023 13:48:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-plan-not-reflected/m-p/675549#M20729</guid>
      <dc:creator>Najiee</dc:creator>
      <dc:date>2023-04-10T13:48:10Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for upgrade have no recieved upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-plan-not-reflected/m-p/675567#M20732</link>
      <description>&lt;P&gt;Thank you both for your updates &lt;SPAN&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1671875"&gt;@Lisarose&lt;/a&gt;&lt;/SPAN&gt; &amp;amp; &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1670763"&gt;@Najiee &lt;/a&gt;&amp;nbsp;&amp;nbsp;- much appreciated!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you please try restoring your purchases as outlined &lt;A href="https://help.dropbox.com/billing/subscription-error-mobile" target="_blank" rel="noopener"&gt;here&lt;/A&gt; and let us know how it goes?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If the issue persists, would it be OK with you if we reach out via email to investigate further?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 10 Apr 2023 14:53:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-plan-not-reflected/m-p/675567#M20732</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-04-10T14:53:14Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for upgrade have no recieved upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-plan-not-reflected/m-p/675569#M20733</link>
      <description>Yes! My email is lisarose@mutualsagency.com&lt;BR /&gt;&lt;BR /&gt;The link you provided will not work for me please send via email if possible. Thanks so much!</description>
      <pubDate>Mon, 10 Apr 2023 14:53:58 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-plan-not-reflected/m-p/675569#M20733</guid>
      <dc:creator>Lisarose</dc:creator>
      <dc:date>2023-04-10T14:53:58Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for upgrade have no recieved upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-plan-not-reflected/m-p/675573#M20735</link>
      <description>Already tried that. Didn't work just email me so we can resolve this. Najiee@north13th.com</description>
      <pubDate>Mon, 10 Apr 2023 15:03:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-plan-not-reflected/m-p/675573#M20735</guid>
      <dc:creator>Najiee</dc:creator>
      <dc:date>2023-04-10T15:03:39Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for upgrade have no recieved upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-plan-not-reflected/m-p/675612#M20736</link>
      <description>&lt;P&gt;Thanks for giving that a go for me &lt;SPAN&gt;&lt;SPAN&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1671875"&gt;@Lisarose&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt; &amp;amp; &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1670763"&gt;@Najiee &lt;/a&gt;&amp;nbsp;&lt;SPAN&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/SPAN&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I've just sent you both an email to have a further look internally, so please have a look at your email's inbox and we'll take it from there.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 10 Apr 2023 16:37:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-plan-not-reflected/m-p/675612#M20736</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-04-10T16:37:37Z</dc:date>
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