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    <title>topic Re: Tried 3TB free trial but storage is still 2GB, and I was also charged in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Tried-3TB-free-trial-but-storage-is-still-2GB-and-I-was-also/m-p/676343#M20814</link>
    <description>&lt;P&gt;I see, thanks for the update here, Kim.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you wish to keep the subscription, can you try to restore your purchase, by following the steps &lt;A href="https://help.dropbox.com/billing/subscription-error-mobile#:~:text=Open%20the%20Dropbox%20mobile%20app,Tap%20Account.&amp;amp;text=Tap%20the%20account%20icon%20(person,Tap%20Restore%20Purchases." target="_blank"&gt;here&lt;/A&gt;, to see if that helps?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;However, if you wish to receive a refund for your payment, you can pursue one with Apple, by following &lt;A href="https://support.apple.com/en-us/HT204084" target="_blank"&gt;these steps&lt;/A&gt;.&lt;/P&gt;</description>
    <pubDate>Wed, 12 Apr 2023 23:05:57 GMT</pubDate>
    <dc:creator>Hannah</dc:creator>
    <dc:date>2023-04-12T23:05:57Z</dc:date>
    <item>
      <title>Tried 3TB free trial but storage is still 2GB, and I was also charged</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Tried-3TB-free-trial-but-storage-is-still-2GB-and-I-was-also/m-p/676307#M20805</link>
      <description>&lt;P&gt;Hi! I tried the 30-day free trial professional account (i.e. 3TB which is billed 19.99 EUR monthly after free trial).&lt;BR /&gt;However, my debit card was still charged and upon checking my storage space is still 2GB. Do you know how to resolve this?&lt;/P&gt;</description>
      <pubDate>Wed, 12 Apr 2023 21:08:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Tried-3TB-free-trial-but-storage-is-still-2GB-and-I-was-also/m-p/676307#M20805</guid>
      <dc:creator>kimtmendoza</dc:creator>
      <dc:date>2023-04-12T21:08:47Z</dc:date>
    </item>
    <item>
      <title>Re: Tried 3TB free trial but storage is still 2GB, and I was also charged</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Tried-3TB-free-trial-but-storage-is-still-2GB-and-I-was-also/m-p/676319#M20807</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1675258"&gt;@kimtmendoza&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did you upgrade directly through our website, using your credit/debit card?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If so, can you please use our payment &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;lookup tool&lt;/A&gt;, to see which email address appears as the upgraded one and compare it to your account, to see what you find?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted.&lt;/P&gt;</description>
      <pubDate>Wed, 12 Apr 2023 21:15:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Tried-3TB-free-trial-but-storage-is-still-2GB-and-I-was-also/m-p/676319#M20807</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-04-12T21:15:40Z</dc:date>
    </item>
    <item>
      <title>Re: Tried 3TB free trial but storage is still 2GB, and I was also charged</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Tried-3TB-free-trial-but-storage-is-still-2GB-and-I-was-also/m-p/676322#M20808</link>
      <description>I signed up via dropbox app and used Apple pay for the free trial, wherein my debit card is linked.</description>
      <pubDate>Wed, 12 Apr 2023 21:30:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Tried-3TB-free-trial-but-storage-is-still-2GB-and-I-was-also/m-p/676322#M20808</guid>
      <dc:creator>kimtmendoza</dc:creator>
      <dc:date>2023-04-12T21:30:39Z</dc:date>
    </item>
    <item>
      <title>Re: Tried 3TB free trial but storage is still 2GB, and I was also charged</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Tried-3TB-free-trial-but-storage-is-still-2GB-and-I-was-also/m-p/676343#M20814</link>
      <description>&lt;P&gt;I see, thanks for the update here, Kim.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you wish to keep the subscription, can you try to restore your purchase, by following the steps &lt;A href="https://help.dropbox.com/billing/subscription-error-mobile#:~:text=Open%20the%20Dropbox%20mobile%20app,Tap%20Account.&amp;amp;text=Tap%20the%20account%20icon%20(person,Tap%20Restore%20Purchases." target="_blank"&gt;here&lt;/A&gt;, to see if that helps?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;However, if you wish to receive a refund for your payment, you can pursue one with Apple, by following &lt;A href="https://support.apple.com/en-us/HT204084" target="_blank"&gt;these steps&lt;/A&gt;.&lt;/P&gt;</description>
      <pubDate>Wed, 12 Apr 2023 23:05:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Tried-3TB-free-trial-but-storage-is-still-2GB-and-I-was-also/m-p/676343#M20814</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-04-12T23:05:57Z</dc:date>
    </item>
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