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    <title>topic Re: I've been charged but my account is still Basic in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-been-charged-but-my-account-is-still-Basic/m-p/677316#M20935</link>
    <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1679356"&gt;@Ginger22&lt;/a&gt;, I’m sorry to hear about your issue.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did you try inserting your transaction ID in the field showing &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;here&lt;/A&gt;, and you get no results?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know, and we’ll take it from there.&lt;/P&gt;</description>
    <pubDate>Mon, 17 Apr 2023 15:53:13 GMT</pubDate>
    <dc:creator>Nancy</dc:creator>
    <dc:date>2023-04-17T15:53:13Z</dc:date>
    <item>
      <title>I've been charged but my account is still Basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-been-charged-but-my-account-is-still-Basic/m-p/670586#M20217</link>
      <description>&lt;P&gt;This morning I was charged 195 dollars for a yearly plan on Dropbox. When I checked I don't have a plan with Dropbox. I'm on the free plan which doesn't make sense. All the chats I had are basically because I can't talk to anyone about the problem. Can someone from the Dropbox team help me and give me an email address? I don't think I should be begging for Dropbox's help because it wasn't my fault my card got charged for a yearly plan that I don't have access to.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 23 Mar 2023 13:26:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-been-charged-but-my-account-is-still-Basic/m-p/670586#M20217</guid>
      <dc:creator>GHEKIT18</dc:creator>
      <dc:date>2023-03-23T13:26:07Z</dc:date>
    </item>
    <item>
      <title>Re: I've been charged but my account is still Basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-been-charged-but-my-account-is-still-Basic/m-p/670605#M20220</link>
      <description>&lt;P&gt;Welcome aboard the forum, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1648824"&gt;@GHEKIT18&lt;/a&gt;!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you been billed for this Dropbox plan from Dropbox or Google Play/iTunes?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If this isn’t an in-app subscription, I’d like you to check your bank statement and see if there’s a 12-digit transaction ID linked to those charges.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;In case there is, please visit this &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;page&lt;/A&gt; and insert the transaction ID there. It should show you which account you’re being charged for.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know how this goes, and we’ll take it from there.&lt;/P&gt;</description>
      <pubDate>Thu, 23 Mar 2023 13:27:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-been-charged-but-my-account-is-still-Basic/m-p/670605#M20220</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-03-23T13:27:17Z</dc:date>
    </item>
    <item>
      <title>Re: I've been charged but my account is still Basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-been-charged-but-my-account-is-still-Basic/m-p/677155#M20916</link>
      <description>&lt;P&gt;I have the same problem except on my bank account that Dropbox charged I only have a 10-digit code so I can't get any information about this charge which I don't believe I should be charged as I don't have a subscription to Dropbox. And I can't get anyone to help me. At this point, I'm going to have to have my bank block any future charges from Dropbox if no one will help me with this.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sun, 16 Apr 2023 23:14:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-been-charged-but-my-account-is-still-Basic/m-p/677155#M20916</guid>
      <dc:creator>Ginger22</dc:creator>
      <dc:date>2023-04-16T23:14:03Z</dc:date>
    </item>
    <item>
      <title>Re: I've been charged but my account is still Basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-been-charged-but-my-account-is-still-Basic/m-p/677316#M20935</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1679356"&gt;@Ginger22&lt;/a&gt;, I’m sorry to hear about your issue.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did you try inserting your transaction ID in the field showing &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;here&lt;/A&gt;, and you get no results?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know, and we’ll take it from there.&lt;/P&gt;</description>
      <pubDate>Mon, 17 Apr 2023 15:53:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-been-charged-but-my-account-is-still-Basic/m-p/677316#M20935</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-04-17T15:53:13Z</dc:date>
    </item>
    <item>
      <title>Re: I've been charged but my account is still Basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-been-charged-but-my-account-is-still-Basic/m-p/677385#M20938</link>
      <description>&lt;P&gt;Thank you for replying! Yes I did try that but the transaction id in my bank account is only 10 digits so it does not work. I don't know what else to do.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 17 Apr 2023 18:37:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-been-charged-but-my-account-is-still-Basic/m-p/677385#M20938</guid>
      <dc:creator>Ginger22</dc:creator>
      <dc:date>2023-04-17T18:37:42Z</dc:date>
    </item>
    <item>
      <title>Re: I've been charged but my account is still Basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-been-charged-but-my-account-is-still-Basic/m-p/677420#M20943</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1679356"&gt;@Ginger22&lt;/a&gt;, I'd need some account-specific info in order to look into this for you. Can I send you an email?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted!&lt;/P&gt;</description>
      <pubDate>Mon, 17 Apr 2023 20:30:51 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-been-charged-but-my-account-is-still-Basic/m-p/677420#M20943</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-04-17T20:30:51Z</dc:date>
    </item>
    <item>
      <title>Re: I've been charged but my account is still Basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-been-charged-but-my-account-is-still-Basic/m-p/677439#M20946</link>
      <description>&lt;P&gt;Yes you can email me. Am I correct that you work directly for Dropbox?&lt;/P&gt;</description>
      <pubDate>Mon, 17 Apr 2023 21:50:41 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-been-charged-but-my-account-is-still-Basic/m-p/677439#M20946</guid>
      <dc:creator>Ginger1434</dc:creator>
      <dc:date>2023-04-17T21:50:41Z</dc:date>
    </item>
    <item>
      <title>Re: I've been charged but my account is still Basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-been-charged-but-my-account-is-still-Basic/m-p/677452#M20953</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1680822"&gt;@Ginger1434&lt;/a&gt;, you're correct.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I sent you an email, I'll see you there, cheers!&lt;/P&gt;</description>
      <pubDate>Mon, 17 Apr 2023 22:23:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-been-charged-but-my-account-is-still-Basic/m-p/677452#M20953</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-04-17T22:23:16Z</dc:date>
    </item>
    <item>
      <title>Re: I've been charged but my account is still Basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-been-charged-but-my-account-is-still-Basic/m-p/762377#M29885</link>
      <description>I’m having the same problem. Only 10 digits on my statement and I’ve had no help. I can’t look up the info using the card look up tool because it requires a 12 digit number. Hoping my bank can just handle it from here.</description>
      <pubDate>Sun, 07 Apr 2024 15:44:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-been-charged-but-my-account-is-still-Basic/m-p/762377#M29885</guid>
      <dc:creator>Em San</dc:creator>
      <dc:date>2024-04-07T15:44:44Z</dc:date>
    </item>
    <item>
      <title>Re: I've been charged but my account is still Basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-been-charged-but-my-account-is-still-Basic/m-p/762535#M29899</link>
      <description>&lt;P&gt;Hi there, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1821781"&gt;@Em San &lt;/a&gt;&amp;nbsp;, I hope you're doing well!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'd be more than happy to help if you wish. I'd just need to open a ticket, and contact you that way, since we'd need to review some account-specific info.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is that okay with you?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 08 Apr 2024 11:33:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-been-charged-but-my-account-is-still-Basic/m-p/762535#M29899</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-04-08T11:33:35Z</dc:date>
    </item>
    <item>
      <title>Re: I've been charged but my account is still Basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-been-charged-but-my-account-is-still-Basic/m-p/762542#M29900</link>
      <description>&lt;P&gt;I'm having the same problem. Could you contact me via email?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Philip&lt;/P&gt;</description>
      <pubDate>Mon, 08 Apr 2024 12:23:46 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-been-charged-but-my-account-is-still-Basic/m-p/762542#M29900</guid>
      <dc:creator>Philip F.2</dc:creator>
      <dc:date>2024-04-08T12:23:46Z</dc:date>
    </item>
    <item>
      <title>Re: I've been charged but my account is still Basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-been-charged-but-my-account-is-still-Basic/m-p/762565#M29904</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/125273"&gt;@Philip F.2&lt;/a&gt;&lt;/SPAN&gt;, you can contact the support team directly by opening an incognito/private browsing window, while not signed into your account, and accessing &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;this link&lt;/A&gt;, choose 'Other' and then put in an email address that you can access, followed by your billing info.&lt;/P&gt;</description>
      <pubDate>Mon, 08 Apr 2024 14:31:46 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-been-charged-but-my-account-is-still-Basic/m-p/762565#M29904</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-04-08T14:31:46Z</dc:date>
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