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  <channel>
    <title>topic Re: Cancelling an account in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/683077#M21500</link>
    <description>&lt;P&gt;Could you check the email address you used? I have not received anything. I checked my spam folder.&lt;/P&gt;&lt;P&gt;[email removed as per &lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/td-p/325896" target="_blank"&gt;Community Guidelines&lt;/A&gt;]&lt;/P&gt;&lt;P&gt;thank you&lt;/P&gt;</description>
    <pubDate>Wed, 10 May 2023 07:33:16 GMT</pubDate>
    <dc:creator>gwenpreston</dc:creator>
    <dc:date>2023-05-10T07:33:16Z</dc:date>
    <item>
      <title>Cancelling an account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/682785#M21475</link>
      <description>&lt;P&gt;I need help figuring out how to cancel a subscription.&lt;/P&gt;&lt;P&gt;I ended up with two DropBox plans - one in my personal name and one under my business name. they're redundant and I forgot about the personal one.&amp;nbsp;&lt;/P&gt;&lt;P&gt;This morning I was billed for it. I cannot for the life of my figure out how to cancel. Even the contact page doesn't work - I click past all the things I'm note trying to do, finally get to a fillable form, fill in all the fields, even the credit card it was billed to, and click submit...and nothing happens.&amp;nbsp;&lt;/P&gt;&lt;P&gt;Please help. this is a large bill ($846) and I need to cancel this unused account and get that charge refunded.&amp;nbsp;&lt;/P&gt;&lt;P&gt;The chatbot is useless. there is no phone number.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 09 May 2023 00:15:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/682785#M21475</guid>
      <dc:creator>gwenpreston</dc:creator>
      <dc:date>2023-05-09T00:15:08Z</dc:date>
    </item>
    <item>
      <title>Re: Cancelling an account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/682802#M21476</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1702369"&gt;@gwenpreston&lt;/a&gt;&lt;/SPAN&gt;, thanks for joining us on the Dropbox Community.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Sorry to see you're having trouble; can we send you an email, so we can look into this?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know!&lt;/P&gt;</description>
      <pubDate>Tue, 09 May 2023 01:02:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/682802#M21476</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-05-09T01:02:10Z</dc:date>
    </item>
    <item>
      <title>Re: Cancelling an account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/682967#M21489</link>
      <description>&lt;P&gt;yes, please!&lt;/P&gt;&lt;P&gt;[&lt;I&gt;removed per &lt;/I&gt;&lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/td-p/325896" target="_blank"&gt;&lt;I&gt;Community Guidelines&lt;/I&gt;&lt;/A&gt;]&lt;/P&gt;</description>
      <pubDate>Tue, 09 May 2023 19:55:41 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/682967#M21489</guid>
      <dc:creator>gwenpreston</dc:creator>
      <dc:date>2023-05-09T19:55:41Z</dc:date>
    </item>
    <item>
      <title>Re: Cancelling an account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/683002#M21491</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1702369"&gt;@gwenpreston&lt;/a&gt;! Sorry for jumping in.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I just logged a ticket for you. Please reply back to me, when you get the chance, and we’ll check this further.&lt;/P&gt;</description>
      <pubDate>Tue, 09 May 2023 20:15:58 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/683002#M21491</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-05-09T20:15:58Z</dc:date>
    </item>
    <item>
      <title>Re: Cancelling an account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/683031#M21494</link>
      <description>&lt;P&gt;Hi - would love to chat with you about this. I thought you logging a ticket meant I would get an email but I think I'm supposed to answer here?&lt;/P&gt;</description>
      <pubDate>Tue, 09 May 2023 22:21:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/683031#M21494</guid>
      <dc:creator>gwenpreston</dc:creator>
      <dc:date>2023-05-09T22:21:53Z</dc:date>
    </item>
    <item>
      <title>Re: Cancelling an account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/683055#M21496</link>
      <description>&lt;P&gt;You can answer to the email I sent you directly, and we’ll continue there.&lt;/P&gt;</description>
      <pubDate>Wed, 10 May 2023 00:24:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/683055#M21496</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-05-10T00:24:50Z</dc:date>
    </item>
    <item>
      <title>Re: Cancelling an account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/683077#M21500</link>
      <description>&lt;P&gt;Could you check the email address you used? I have not received anything. I checked my spam folder.&lt;/P&gt;&lt;P&gt;[email removed as per &lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/td-p/325896" target="_blank"&gt;Community Guidelines&lt;/A&gt;]&lt;/P&gt;&lt;P&gt;thank you&lt;/P&gt;</description>
      <pubDate>Wed, 10 May 2023 07:33:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/683077#M21500</guid>
      <dc:creator>gwenpreston</dc:creator>
      <dc:date>2023-05-10T07:33:16Z</dc:date>
    </item>
    <item>
      <title>Re: Cancelling an account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/683114#M21502</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1702369"&gt;@gwenpreston&lt;/a&gt;, please don't post your personal email address for anyone to see on a public forum.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep in mind that the email you posted earlier, isn't the same we have on file. Nancy reached out using your Community-linked email address, can you check there?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 10 May 2023 07:34:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/683114#M21502</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-05-10T07:34:37Z</dc:date>
    </item>
    <item>
      <title>Re: Cancelling an account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/683385#M21517</link>
      <description>&lt;P&gt;If I had received an email, this wouldn't be a problem.&amp;nbsp;&lt;/P&gt;&lt;P&gt;this issue is about an account that I don't use. I am fairly sure the linked email is the one I posted. The notification that I had been charged came to the email address I posted, another suggestion that it's the email for that account.&amp;nbsp;&lt;/P&gt;&lt;P&gt;I only use two email addresses and they both come to the same inbox. I have not received any emails from Dropbox to either.&lt;/P&gt;&lt;P&gt;Thanks for the effort but it's getting silly that it's this hard to just communicate with someone about my problem!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 10 May 2023 16:44:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/683385#M21517</guid>
      <dc:creator>gwenpreston</dc:creator>
      <dc:date>2023-05-10T16:44:50Z</dc:date>
    </item>
    <item>
      <title>Re: Cancelling an account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/683390#M21518</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1702369"&gt;@gwenpreston&lt;/a&gt;, sorry to jump in here, but I just wanted to mention that you can use &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;this form&lt;/A&gt; to reach out to our support team directly from your end.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information and an email address we can reach you at.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once you do this and get a ticket ID from our system, you can share your ticket number with us so that we can look it up in our system as well.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 10 May 2023 16:59:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/683390#M21518</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-05-10T16:59:40Z</dc:date>
    </item>
    <item>
      <title>Re: Cancelling an account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/683498#M21522</link>
      <description>&lt;P&gt;I tried exactly that three days ago and got no response. I just tried again.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 10 May 2023 22:43:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/683498#M21522</guid>
      <dc:creator>gwenpreston</dc:creator>
      <dc:date>2023-05-10T22:43:44Z</dc:date>
    </item>
    <item>
      <title>Re: Cancelling an account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/683524#M21527</link>
      <description>&lt;P&gt;Thanks &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1702369"&gt;@gwenpreston&lt;/a&gt;&lt;/SPAN&gt;. Once you get the ticket ID, please send it along here as well.&lt;/P&gt;</description>
      <pubDate>Thu, 11 May 2023 01:04:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/683524#M21527</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-05-11T01:04:45Z</dc:date>
    </item>
    <item>
      <title>Re: Cancelling an account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/683558#M21528</link>
      <description>&lt;P&gt;That did not work. I still have not received an email. PLEASE send an email to the address I provided in this chat.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 11 May 2023 07:32:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/683558#M21528</guid>
      <dc:creator>gwenpreston</dc:creator>
      <dc:date>2023-05-11T07:32:55Z</dc:date>
    </item>
    <item>
      <title>Re: Cancelling an account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/683580#M21529</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1702369"&gt;@gwenpreston&lt;/a&gt;&lt;/SPAN&gt;, I just re-sent you an email, using not the email address you provided earlier, but the Community-linked email.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Due to privacy reasons, this is the only email address we can use. Can you check and make sure you reply back to me?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 11 May 2023 09:07:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/683580#M21529</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-05-11T09:07:28Z</dc:date>
    </item>
    <item>
      <title>Re: Cancelling an account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/683718#M21541</link>
      <description>&lt;P&gt;this is crazy. Whatever email you have clearly doesn't work. I am not getting the emails.&amp;nbsp;&lt;/P&gt;&lt;P&gt;Please offer another way to proceed, like a phone call or sending an email to the address I have provided here. I don't know why you can't use that, since I offered it freely&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 11 May 2023 17:32:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/683718#M21541</guid>
      <dc:creator>gwenpreston</dc:creator>
      <dc:date>2023-05-11T17:32:10Z</dc:date>
    </item>
    <item>
      <title>Re: Cancelling an account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/684113#M21557</link>
      <description>&lt;P&gt;Hi again!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Due to security reasons, please note that we're unable to open a ticket for you and send it to a different email address than the one showing as linked to your Community profile here.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;We can see that you’ve opened another ticket with our support team, though. Can you please open your email’s inbox once again, and check if you can see our agent’s reply?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Besides that, if you have another email address that you can directly access, you can log a new ticket from it instead (via our &lt;A href="https://www.dropbox.com/support" target="_blank"&gt;support page&lt;/A&gt;), and send us your ticket number, so that we can assign it to an agent.&lt;/P&gt;</description>
      <pubDate>Sat, 13 May 2023 00:53:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/684113#M21557</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-05-13T00:53:52Z</dc:date>
    </item>
    <item>
      <title>Re: Cancelling an account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/694577#M22595</link>
      <description>&lt;P&gt;I am trying to cancel a Dropbox subscription account created by a member of my company team, which is no longer required.&amp;nbsp; The indicated employee is no longer with the firm -- so I no longer have the email / password that might have been used to activate the account in the first place.&amp;nbsp; I am being billed CAD18.07 every month, on the 11th of each month.&amp;nbsp; I have tried identifying the profile for the account using the Dropbox ID tool on the website.&amp;nbsp; I have input the 12-digit transaction number on my credit card statement, plus the last four digits on the card and the card expiration date, but those details don't seem to be recognized by the system.&amp;nbsp; Strange and frustrating, as the charge is definitely being applied to the card in question.&amp;nbsp; I want to cancel / downgrade the account but at this point I don't know how, unless I just flat-out cancel the credit card in question, which I'd rather not do but will if no other option presents itself.&amp;nbsp; Can anyone suggest a mechanism to get the account details so that I can log in and downgrade or delete this Dropbox account subscription?&amp;nbsp; Thank you in advance.&lt;/P&gt;</description>
      <pubDate>Tue, 27 Jun 2023 00:50:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/694577#M22595</guid>
      <dc:creator>ggoldhawk</dc:creator>
      <dc:date>2023-06-27T00:50:47Z</dc:date>
    </item>
    <item>
      <title>Re: Cancelling an account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/694578#M22596</link>
      <description>&lt;P&gt;I'm having more or less exactly this same problem.... How did you resolve it?&amp;nbsp; Any and all help most appreciated!&lt;/P&gt;</description>
      <pubDate>Tue, 27 Jun 2023 00:52:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/694578#M22596</guid>
      <dc:creator>ggoldhawk</dc:creator>
      <dc:date>2023-06-27T00:52:52Z</dc:date>
    </item>
    <item>
      <title>Re: Cancelling an account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/694586#M22597</link>
      <description>&lt;P&gt;I would like to cancel my account but it is not possible. I have been charged monthly , but on my account, it says that i am on the basic plan which is free.&lt;/P&gt;&lt;P&gt;My credit card is charged every month ever since i joined , and now i do not want this service anymore. When i log into my account, it says that i am basic plan only which does not make sense if i have been paying CAD $17.91 every month.&amp;nbsp; On the basic plan, i cannot even get support - yet i am not on the basic plan if i pay monthly ?&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 27 Jun 2023 02:14:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/694586#M22597</guid>
      <dc:creator>aziahn</dc:creator>
      <dc:date>2023-06-27T02:14:53Z</dc:date>
    </item>
    <item>
      <title>Re: Cancelling an account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/694692#M22613</link>
      <description>&lt;P&gt;Sorry to see you're having trouble with this, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1718564"&gt;@ggoldhawk&lt;/a&gt;&lt;/SPAN&gt; and &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1718585"&gt;@aziahn&lt;/a&gt;&lt;/SPAN&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I would suggest that you open a private browsing/incognito window on your browser and go to &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;this page&lt;/A&gt; to submit a help request.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This way you can be assisted by our support team directly.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once you submit the requests and receive your ticket numbers, please send them to us here, so we can locate the communications.&lt;/P&gt;</description>
      <pubDate>Tue, 27 Jun 2023 12:48:36 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-an-account/m-p/694692#M22613</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-06-27T12:48:36Z</dc:date>
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