<?xml version="1.0" encoding="UTF-8"?>
<rss xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:taxo="http://purl.org/rss/1.0/modules/taxonomy/" version="2.0">
  <channel>
    <title>topic Re: Upgraded but account still says basic in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/684413#M21587</link>
    <description>Same email in app and online, says error409</description>
    <pubDate>Mon, 15 May 2023 12:39:43 GMT</pubDate>
    <dc:creator>B4rnzz</dc:creator>
    <dc:date>2023-05-15T12:39:43Z</dc:date>
    <item>
      <title>Upgraded but account still says basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/684132#M21563</link>
      <description>Hi people I upgraded my account, been charged too, but my account still says basic any help?</description>
      <pubDate>Sat, 13 May 2023 07:44:29 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/684132#M21563</guid>
      <dc:creator>B4rnzz</dc:creator>
      <dc:date>2023-05-13T07:44:29Z</dc:date>
    </item>
    <item>
      <title>Re: Upgraded but account still says basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/684313#M21574</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1703949"&gt;@B4rnzz&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did you upgrade via the Dropbox site directly, or on the mobile app?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;According to your bank statement, were you charged by Dropbox, iTunes, or Google Play?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;</description>
      <pubDate>Mon, 15 May 2023 06:43:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/684313#M21574</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-05-15T06:43:20Z</dc:date>
    </item>
    <item>
      <title>Re: Upgraded but account still says basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/684319#M21575</link>
      <description>I did it through the app it took me to the App Store to confirm subscription then charged my bank account from the apple store</description>
      <pubDate>Mon, 15 May 2023 07:08:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/684319#M21575</guid>
      <dc:creator>B4rnzz</dc:creator>
      <dc:date>2023-05-15T07:08:33Z</dc:date>
    </item>
    <item>
      <title>Re: Upgraded but account still says basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/684333#M21581</link>
      <description>&lt;P&gt;Have you tried restoring your purchases using &lt;A href="https://help.dropbox.com/billing/subscription-error-mobile" target="_blank"&gt;these steps&lt;/A&gt;?&lt;/P&gt;</description>
      <pubDate>Mon, 15 May 2023 08:07:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/684333#M21581</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-05-15T08:07:55Z</dc:date>
    </item>
    <item>
      <title>Re: Upgraded but account still says basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/684395#M21585</link>
      <description>It comes up with an error message saying unable to restore purchases</description>
      <pubDate>Mon, 15 May 2023 11:49:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/684395#M21585</guid>
      <dc:creator>B4rnzz</dc:creator>
      <dc:date>2023-05-15T11:49:55Z</dc:date>
    </item>
    <item>
      <title>Re: Upgraded but account still says basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/684411#M21586</link>
      <description>&lt;P&gt;Did you get any other error messages or numbers when restoring the purchases?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is the email on the Dropbox mobile the same as the one on the Dropbox site?&lt;/P&gt;</description>
      <pubDate>Mon, 15 May 2023 12:31:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/684411#M21586</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-05-15T12:31:45Z</dc:date>
    </item>
    <item>
      <title>Re: Upgraded but account still says basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/684413#M21587</link>
      <description>Same email in app and online, says error409</description>
      <pubDate>Mon, 15 May 2023 12:39:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/684413#M21587</guid>
      <dc:creator>B4rnzz</dc:creator>
      <dc:date>2023-05-15T12:39:43Z</dc:date>
    </item>
    <item>
      <title>Re: Upgraded but account still says basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/684420#M21589</link>
      <description>&lt;P&gt;Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?&lt;/P&gt;</description>
      <pubDate>Mon, 15 May 2023 13:02:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/684420#M21589</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-05-15T13:02:00Z</dc:date>
    </item>
    <item>
      <title>Upgrade error</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/704951#M24096</link>
      <description>&lt;P&gt;Hi!&lt;/P&gt;&lt;P&gt;I upgraded my dropbox, money was taken from my account but the upgrade didn’t go through. This is about a month ago and my dropbox is still the same size. So annoying. Does anyone know what to do? Thanks so much!&lt;/P&gt;</description>
      <pubDate>Tue, 08 Aug 2023 21:55:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/704951#M24096</guid>
      <dc:creator>Malin Akerblom</dc:creator>
      <dc:date>2023-08-08T21:55:26Z</dc:date>
    </item>
    <item>
      <title>Re: Upgrade error</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/704965#M24097</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1725631"&gt;@Malin Akerblom&lt;/a&gt;, welcome to our Community!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, can you please clarify if you have two Dropbox accounts linked to two different emails?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you have the transaction ID that is linked to your charges, you can also take a look &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;here&lt;/A&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted for any updates!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 08 Aug 2023 22:34:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/704965#M24097</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-08-08T22:34:26Z</dc:date>
    </item>
    <item>
      <title>Dropbox says I'm still using the free version. What should I do?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/712778#M24979</link>
      <description>&lt;P&gt;I have paid for a one-year renewal of Dropbox Plus for the second year this year, but Dropbox shows that I am still using the free version. I appealed twice via email, but Dropbox did not receive any follow-up response. What should I do!&lt;/P&gt;</description>
      <pubDate>Mon, 11 Sep 2023 10:34:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/712778#M24979</guid>
      <dc:creator>taiwantogo</dc:creator>
      <dc:date>2023-09-11T10:34:15Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox says I'm still using the free version. What should I do?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/712785#M24980</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1744275"&gt;@taiwantogo&lt;/a&gt;, I'd be more than happy to help!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is it possible that you maybe upgraded the wrong Dropbox account?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If I were you, I'd use our &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;self-serve look-up tool&lt;/A&gt;, in order to have a closer look into this, and hopefully locate where the charge is coming from.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you give it a go, and let me know the results? Thanks!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 11 Sep 2023 11:12:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/712785#M24980</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-09-11T11:12:05Z</dc:date>
    </item>
    <item>
      <title>The remittance record can be found, but the content space has not changed.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/712795#M24984</link>
      <description>&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2023-07-06.jpg" style="width: 800px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/40446i35F2AB8524FB2ADC/image-size/large?v=v2&amp;amp;px=999" role="button" title="2023-07-06.jpg" alt="2023-07-06.jpg" /&gt;&lt;/span&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 11 Sep 2023 13:04:23 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/712795#M24984</guid>
      <dc:creator>taiwantogo</dc:creator>
      <dc:date>2023-09-11T13:04:23Z</dc:date>
    </item>
    <item>
      <title>Re: The remittance record can be found, but the content space has not changed.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/712835#M24989</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1744275"&gt;@taiwantogo&lt;/a&gt;, can you clarify where you see this screen?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is it your account's &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;plan page&lt;/A&gt;? Due to the language barrier, it's not entirely clear to me.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 11 Sep 2023 13:06:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/712835#M24989</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-09-11T13:06:26Z</dc:date>
    </item>
    <item>
      <title>I checked the deduction record at this website</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/712897#M25001</link>
      <description>&lt;P&gt;I changed the page language to English and re-queried the deduction record.&lt;BR /&gt;I checked the deduction record at this website&lt;/P&gt;
&lt;P&gt;&lt;A href="https://www.dropbox.com/payments/transaction_information" target="_blank" rel="noopener"&gt;https://www.dropbox.com/payments/transaction_information&lt;/A&gt;&lt;BR /&gt;&lt;BR /&gt;&lt;BR /&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2023-09-12.jpg" style="width: 800px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/40448i5C507CAB889D3C49/image-size/large?v=v2&amp;amp;px=999" role="button" title="2023-09-12.jpg" alt="2023-09-12.jpg" /&gt;&lt;/span&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 11 Sep 2023 16:52:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/712897#M25001</guid>
      <dc:creator>taiwantogo</dc:creator>
      <dc:date>2023-09-11T16:52:39Z</dc:date>
    </item>
    <item>
      <title>Re: I checked the deduction record at this website</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/712904#M25002</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1744275"&gt;@taiwantogo&lt;/a&gt;&lt;/SPAN&gt;, based on the second screenshot you sent us, I can see that the email address possibly has the wrong domain.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you check, you can see that gmail has two "L" on the domain. Therefore, it seems you have two Dropbox accounts, that you're checking.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 11 Sep 2023 17:12:18 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/712904#M25002</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-09-11T17:12:18Z</dc:date>
    </item>
    <item>
      <title>There is an extra letter 'L' after Gmail</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/712983#M25005</link>
      <description>&lt;P&gt;&lt;SPAN&gt;Thank you very much. Indeed, there is an extra letter 'L' after Gmail, but in reality, this erroneous email address does not exist, and there is no corresponding Dropbox account (so I won't be able to receive a verification email). What should I do next?&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Tue, 12 Sep 2023 06:18:27 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/712983#M25005</guid>
      <dc:creator>taiwantogo</dc:creator>
      <dc:date>2023-09-12T06:18:27Z</dc:date>
    </item>
    <item>
      <title>Re: There is an extra letter 'L' after Gmail</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/713065#M25008</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1744275"&gt;@taiwantogo&lt;/a&gt;, I'd be happy to reach out via email in order for me to help you cancel this charge.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;However, you can give it a try, and attempt to log into said Dropbox account with the wrong email, and password just to see if you'll be able to. Or is it possible, that you have any linked devices to that account?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 12 Sep 2023 12:54:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/713065#M25008</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-09-12T12:54:00Z</dc:date>
    </item>
    <item>
      <title>Could you please help me cancel this charge via email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/713107#M25011</link>
      <description>&lt;P&gt;&lt;SPAN&gt;I cannot log in to my Dropbox account with the incorrect email address and password. Could you please help me cancel this charge via email so that I can make payment again in the correct account?&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Tue, 12 Sep 2023 15:06:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/713107#M25011</guid>
      <dc:creator>taiwantogo</dc:creator>
      <dc:date>2023-09-12T15:06:07Z</dc:date>
    </item>
    <item>
      <title>Re: Could you please help me cancel this charge via email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/713172#M25018</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1744275"&gt;@taiwantogo&lt;/a&gt;, I just sent you an email, I'll see you there!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 12 Sep 2023 17:51:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgraded-but-account-still-says-basic/m-p/713172#M25018</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-09-12T17:51:08Z</dc:date>
    </item>
  </channel>
</rss>

