<?xml version="1.0" encoding="UTF-8"?>
<rss xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:taxo="http://purl.org/rss/1.0/modules/taxonomy/" version="2.0">
  <channel>
    <title>topic Re: Accidentally purchased a yearly subscription in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Accidentally-purchased-a-yearly-subscription/m-p/281905#M2161</link>
    <description>&lt;P&gt;I would like to cancel my free 30 day trial . Never used it .&lt;/P&gt;</description>
    <pubDate>Sun, 24 Jun 2018 23:21:17 GMT</pubDate>
    <dc:creator>Eileen1966</dc:creator>
    <dc:date>2018-06-24T23:21:17Z</dc:date>
    <item>
      <title>Accidentally purchased a yearly subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Accidentally-purchased-a-yearly-subscription/m-p/251059#M2157</link>
      <description>&lt;P&gt;hi，&lt;SPAN&gt;I accidentally purchased a yearly subscription instead of a monthly subscription.&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;English is not my mother language，thats the main reason I failed to understand the information on DB website when I was trying to register my account.&lt;/P&gt;
&lt;P&gt;I&amp;nbsp;live in Australia temporaryly now.&lt;/P&gt;
&lt;P&gt;AS an individual user ,All I need is just a economic&amp;nbsp; account&amp;nbsp; so that I can share something with my&amp;nbsp;friends. But over AU$1000 is taken from me this morning ,which&amp;nbsp;surperised me so much. I can never afford this price, and thats&amp;nbsp;almost half of my whole money.&lt;/P&gt;
&lt;P&gt;what should I do to deal with&amp;nbsp;this ?&lt;/P&gt;
&lt;P&gt;Could anyone help me please ?&lt;/P&gt;</description>
      <pubDate>Tue, 17 Sep 2019 15:48:24 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Accidentally-purchased-a-yearly-subscription/m-p/251059#M2157</guid>
      <dc:creator>haojiejiang</dc:creator>
      <dc:date>2019-09-17T15:48:24Z</dc:date>
    </item>
    <item>
      <title>Re: Accidentally purchased a yearly subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Accidentally-purchased-a-yearly-subscription/m-p/251094#M2158</link>
      <description>For that price you havent just accidentally taken a yearly subscription, you've taken out a business one on a yearly plan. &lt;BR /&gt;&lt;BR /&gt;You need to contact support at &lt;A href="http://www.dropbox.com/support" target="_blank"&gt;www.dropbox.com/support&lt;/A&gt; which you can then track at &lt;A href="http://dropbox.zendesk.com" target="_blank"&gt;http://dropbox.zendesk.com&lt;/A&gt; to get it resolved, if it is possible to.</description>
      <pubDate>Sat, 04 Nov 2017 14:01:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Accidentally-purchased-a-yearly-subscription/m-p/251094#M2158</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2017-11-04T14:01:10Z</dc:date>
    </item>
    <item>
      <title>Re: Accidentally purchased a yearly subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Accidentally-purchased-a-yearly-subscription/m-p/251395#M2159</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/533056"&gt;@haojiejiang&lt;/a&gt; wrote:&lt;BR /&gt;
&lt;P&gt;hi，&lt;SPAN&gt;I accidentally purchased a yearly subscription instead of a monthly subscription.&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;English is not my mother language，thats the main reason I failed to understand the information on DB website when I was trying to register my account.&lt;/P&gt;
&lt;P&gt;I&amp;nbsp;live in Australia temporaryly now.&lt;/P&gt;
&lt;P&gt;AS an individual user ,All I need is just a economic&amp;nbsp; account&amp;nbsp; so that I can share something with my&amp;nbsp;friends. But over AU$1000 is taken from me this morning ,which&amp;nbsp;surperised me so much. I can never afford this price, and thats&amp;nbsp;almost half of my whole money.&lt;/P&gt;
&lt;P&gt;what should I do to deal with&amp;nbsp;this ?&lt;/P&gt;
&lt;P&gt;Could anyone help me please ?&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;Account has been refunded. If you are looking to upgrade, please be sure to look for Dropbox Plus or Dropbox Professional and not the Dropbox Business plans!&amp;nbsp; &amp;nbsp;Have a good day!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 06 Nov 2017 18:09:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Accidentally-purchased-a-yearly-subscription/m-p/251395#M2159</guid>
      <dc:creator>Rob_Cash</dc:creator>
      <dc:date>2017-11-06T18:09:55Z</dc:date>
    </item>
    <item>
      <title>Re: Accidentally purchased a yearly subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Accidentally-purchased-a-yearly-subscription/m-p/251448#M2160</link>
      <description>I cant believe that Dropbox solved my problem so quickly。Thank you so much！The refund is an important part of my wedding fund。you saved my life from being killed by my fiancee ！&lt;BR /&gt;Its my first time to use Dropbox and have made some terrible mistakes ，but I will continue to use it，because I know I can trust DB&lt;BR /&gt;Thank you ！&lt;BR /&gt;&lt;BR /&gt;Best regard&lt;BR /&gt;</description>
      <pubDate>Mon, 06 Nov 2017 23:38:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Accidentally-purchased-a-yearly-subscription/m-p/251448#M2160</guid>
      <dc:creator>haojiejiang</dc:creator>
      <dc:date>2017-11-06T23:38:20Z</dc:date>
    </item>
    <item>
      <title>Re: Accidentally purchased a yearly subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Accidentally-purchased-a-yearly-subscription/m-p/281905#M2161</link>
      <description>&lt;P&gt;I would like to cancel my free 30 day trial . Never used it .&lt;/P&gt;</description>
      <pubDate>Sun, 24 Jun 2018 23:21:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Accidentally-purchased-a-yearly-subscription/m-p/281905#M2161</guid>
      <dc:creator>Eileen1966</dc:creator>
      <dc:date>2018-06-24T23:21:17Z</dc:date>
    </item>
    <item>
      <title>Re: Accidentally purchased a yearly subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Accidentally-purchased-a-yearly-subscription/m-p/282059#M2162</link>
      <description>&lt;P&gt;Hey there &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/727198"&gt;@Eileen1966&lt;/a&gt;&amp;nbsp;- I hope you had a marvelous weekend and wishing you all the best for the upcoming week!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;As per your inquiry now, I have two things to point out:&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;1. If the trial you started was purchased through our website, you should be able to cancel it via your&amp;nbsp;&lt;A href="https://www.dropbox.com/account/plan" target="_blank" rel="noreferrer"&gt;account settings&lt;/A&gt;.&amp;nbsp;&amp;nbsp;On that page you're able to downgrade your account or even cancel your subscription.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;2. If you initiated the trial through your mobile's app store though, you should contact Google or Apple and ask them directly since if you upgrade your Dropbox account via the app on your phone, your subscription is administered by the app store platform and not by Dropbox.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can view&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://www.dropbox.com/help/billing/google-play-subscriptions" target="_blank" rel="noreferrer"&gt;this page&lt;/A&gt;&amp;nbsp;for purchases through Google's Play Store or&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://www.dropbox.com/help/billing/app-store-subscriptions" target="_blank" rel="noreferrer"&gt;this one here&lt;/A&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;for Apple purchases.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I hope this helps and please let me know if there is anything more I can do from my end to help.&lt;/P&gt;</description>
      <pubDate>Mon, 25 Jun 2018 17:57:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Accidentally-purchased-a-yearly-subscription/m-p/282059#M2162</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2018-06-25T17:57:34Z</dc:date>
    </item>
  </channel>
</rss>

