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    <title>topic Re: Unauthorised charge on my Amex card. in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-charge-on-my-Amex-card/m-p/689253#M21969</link>
    <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1534165"&gt;@stuartdneal&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;I have been round and round in this system trying to figure out how to reach customer service.&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You need to contact Dropbox Support directly. Visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
    <pubDate>Sat, 03 Jun 2023 15:19:33 GMT</pubDate>
    <dc:creator>Rich</dc:creator>
    <dc:date>2023-06-03T15:19:33Z</dc:date>
    <item>
      <title>Unauthorised charge on my Amex card.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-charge-on-my-Amex-card/m-p/687824#M21857</link>
      <description>&lt;P&gt;We have not had a business account for some time. However back in March my Amex was charged $163.67. How do I get that charge reversed please?&lt;/P&gt;</description>
      <pubDate>Tue, 30 May 2023 15:57:29 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-charge-on-my-Amex-card/m-p/687824#M21857</guid>
      <dc:creator>stuartdneal</dc:creator>
      <dc:date>2023-05-30T15:57:29Z</dc:date>
    </item>
    <item>
      <title>Re: Unauthorised charge on my Amex card.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-charge-on-my-Amex-card/m-p/687826#M21858</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1534165"&gt;@stuartdneal&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you see any payments on your account on &lt;A href="https://www.dropbox.com/payments" target="_blank"&gt;this page&lt;/A&gt;?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;According to your bank statement, were you charged by Dropbox, iTunes, or Google Play?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;</description>
      <pubDate>Tue, 30 May 2023 16:06:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-charge-on-my-Amex-card/m-p/687826#M21858</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-05-30T16:06:42Z</dc:date>
    </item>
    <item>
      <title>Re: Unauthorised charge on my Amex card.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-charge-on-my-Amex-card/m-p/687995#M21893</link>
      <description>The charge is from Dropbox. It’s on my Amex statement for March</description>
      <pubDate>Tue, 30 May 2023 23:15:58 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-charge-on-my-Amex-card/m-p/687995#M21893</guid>
      <dc:creator>stuartdneal</dc:creator>
      <dc:date>2023-05-30T23:15:58Z</dc:date>
    </item>
    <item>
      <title>Re: Unauthorised charge on my Amex card.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-charge-on-my-Amex-card/m-p/688003#M21896</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1534165"&gt;@stuartdneal&lt;/a&gt;, sorry to jump in here.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I just wanted to mention that you can use our &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;self-serve look up tool&lt;/A&gt; to identify the email address that's linked to your charge.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you have further questions, you can use &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;this form&lt;/A&gt; to reach out to our support team directly for further assistance.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant details.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you end up doing this and get a ticket ID from our system, you can share it with us here so that we can look it up as well.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 31 May 2023 00:58:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-charge-on-my-Amex-card/m-p/688003#M21896</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-05-31T00:58:28Z</dc:date>
    </item>
    <item>
      <title>Re: Unauthorised charge on my Amex card.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-charge-on-my-Amex-card/m-p/689249#M21967</link>
      <description>&lt;P&gt;Are you a robot? I have been round and round in this system trying to figure out how to reach customer service. I have lodged a payment dispute with my credit card company. Hopefully they can sort this mess out. I will never deal with dropbox again if I can possibly help it.&lt;/P&gt;</description>
      <pubDate>Sat, 03 Jun 2023 14:43:09 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-charge-on-my-Amex-card/m-p/689249#M21967</guid>
      <dc:creator>stuartdneal</dc:creator>
      <dc:date>2023-06-03T14:43:09Z</dc:date>
    </item>
    <item>
      <title>Re: Unauthorised charge on my Amex card.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-charge-on-my-Amex-card/m-p/689253#M21969</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1534165"&gt;@stuartdneal&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;I have been round and round in this system trying to figure out how to reach customer service.&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You need to contact Dropbox Support directly. Visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
      <pubDate>Sat, 03 Jun 2023 15:19:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-charge-on-my-Amex-card/m-p/689253#M21969</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2023-06-03T15:19:33Z</dc:date>
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