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  <channel>
    <title>topic Re: Switching from Apple to Website in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/689658#M22000</link>
    <description>&lt;P&gt;They did not confirm it but under my subscriptions in Apple it says dropbox expired on May 27.&lt;/P&gt;</description>
    <pubDate>Mon, 05 Jun 2023 23:57:05 GMT</pubDate>
    <dc:creator>at0605</dc:creator>
    <dc:date>2023-06-05T23:57:05Z</dc:date>
    <item>
      <title>Switching from Apple to Website</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/689397#M21976</link>
      <description>&lt;P&gt;I'm trying to switch from a mobile subscription (Apple) to a subscription to Dropbox. I was told to cancel my Apple subscription (which I did) and then I would be able to sign up on Dropbox.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Yet, I'm still told that "&lt;SPAN class=""&gt;Your plan and billing information are managed externally," when I try to upgrade online.&lt;BR /&gt;&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN class=""&gt;I understand from a prior post that I have to wait for my account to downgrade to basic and then sign up, yet I got a refund on my ANNUAL subscription from Apple. Does this mean I may have to wait a year to upgrade on Dropbox's end? &lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 05 Jun 2023 03:53:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/689397#M21976</guid>
      <dc:creator>at0605</dc:creator>
      <dc:date>2023-06-05T03:53:59Z</dc:date>
    </item>
    <item>
      <title>Re: Switching from Apple to Website</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/689423#M21981</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1711338"&gt;@at0605&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;When you got a refund from Apple, did they confirm that they would cancel the subscription to Dropbox at the same time?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;</description>
      <pubDate>Mon, 05 Jun 2023 06:45:30 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/689423#M21981</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-06-05T06:45:30Z</dc:date>
    </item>
    <item>
      <title>Re: Switching from Apple to Website</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/689658#M22000</link>
      <description>&lt;P&gt;They did not confirm it but under my subscriptions in Apple it says dropbox expired on May 27.&lt;/P&gt;</description>
      <pubDate>Mon, 05 Jun 2023 23:57:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/689658#M22000</guid>
      <dc:creator>at0605</dc:creator>
      <dc:date>2023-06-05T23:57:05Z</dc:date>
    </item>
    <item>
      <title>Re: Switching from Apple to Website</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/689679#M22003</link>
      <description>&lt;P&gt;Sorry to jump in here, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1711338"&gt;@at0605&lt;/a&gt;&lt;/SPAN&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you still see that you're on a paid plan in your Dropbox account settings &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;here&lt;/A&gt;?&lt;/P&gt;</description>
      <pubDate>Tue, 06 Jun 2023 01:03:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/689679#M22003</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-06-06T01:03:40Z</dc:date>
    </item>
    <item>
      <title>Re: Switching from Apple to Website</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/689974#M22030</link>
      <description>&lt;P&gt;It says I'm on the Dropbox Professional plan. Also states, "&lt;SPAN class=""&gt;&lt;SPAN&gt;You purchased Dropbox Professional through the iOS app.&lt;/SPAN&gt;&lt;/SPAN&gt;"&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;There's no mention of payment.&lt;/P&gt;</description>
      <pubDate>Tue, 06 Jun 2023 22:58:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/689974#M22030</guid>
      <dc:creator>at0605</dc:creator>
      <dc:date>2023-06-06T22:58:50Z</dc:date>
    </item>
    <item>
      <title>Re: Switching from Apple to Website</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/690262#M22061</link>
      <description>&lt;P&gt;Thanks for the update, &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1711338"&gt;@at0605&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can we actually send you an email, so we can investigate this further?&lt;/P&gt;</description>
      <pubDate>Thu, 08 Jun 2023 00:55:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/690262#M22061</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-06-08T00:55:50Z</dc:date>
    </item>
    <item>
      <title>Re: Switching from Apple to Website</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/690436#M22070</link>
      <description>&lt;P&gt;Yep. Do you have access to my account?&lt;/P&gt;</description>
      <pubDate>Thu, 08 Jun 2023 19:28:51 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/690436#M22070</guid>
      <dc:creator>at0605</dc:creator>
      <dc:date>2023-06-08T19:28:51Z</dc:date>
    </item>
    <item>
      <title>Re: Switching from Apple to Website</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/690437#M22071</link>
      <description>&lt;P&gt;Yes. Do you have my email?&lt;/P&gt;</description>
      <pubDate>Thu, 08 Jun 2023 19:29:41 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/690437#M22071</guid>
      <dc:creator>at0605</dc:creator>
      <dc:date>2023-06-08T19:29:41Z</dc:date>
    </item>
    <item>
      <title>Re: Switching from Apple to Website</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/690548#M22085</link>
      <description>&lt;P&gt;Yes I do have your email address so I can contact you, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1711338"&gt;@at0605&lt;/a&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I just sent you an email, and I'll see you there. Cheers!&lt;/P&gt;</description>
      <pubDate>Fri, 09 Jun 2023 07:12:30 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/690548#M22085</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-06-09T07:12:30Z</dc:date>
    </item>
    <item>
      <title>Re: Switching from Apple to Website</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/696583#M22820</link>
      <description>&lt;P&gt;I have the same problem.&lt;/P&gt;&lt;P&gt;I let my monthly subscription (plus) purchased through the Apple app store expire.&lt;/P&gt;&lt;P&gt;I want to switch to the family plan but pay through the website (not via the app store).&lt;/P&gt;&lt;P&gt;But when I go to my account, it still says "Your plan and billing information are managed externally." even though my subscription expired 2 days ago.&lt;/P&gt;</description>
      <pubDate>Tue, 04 Jul 2023 21:39:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/696583#M22820</guid>
      <dc:creator>drstevok</dc:creator>
      <dc:date>2023-07-04T21:39:52Z</dc:date>
    </item>
    <item>
      <title>Re: Switching from Apple to Website</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/696586#M22821</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1721502"&gt;@drstevok&lt;/a&gt;, sorry to hear about this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could you let us know what is reported in your &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;plan tab&lt;/A&gt; at the moment?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, have you tried cancelling your in-app subscription instead of letting it lapse?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 04 Jul 2023 21:47:18 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/696586#M22821</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-07-04T21:47:18Z</dc:date>
    </item>
    <item>
      <title>Re: Switching from Apple to Website</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/696637#M22822</link>
      <description>&lt;P&gt;My plan says dropbox 'plus', and I have tried 'cancelling' the subscription but it just takes me to the app store page for subscriptions, and there is no cancellation option, just a selection of subscriptions I can try.&lt;/P&gt;</description>
      <pubDate>Wed, 05 Jul 2023 06:04:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/696637#M22822</guid>
      <dc:creator>drstevok</dc:creator>
      <dc:date>2023-07-05T06:04:43Z</dc:date>
    </item>
    <item>
      <title>Re: Switching from Apple to Website</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/696644#M22823</link>
      <description>&lt;P&gt;If you got a refund from Apple for your annual subscription, then you will need to wait until your Apple subscription expires before you can upgrade to a Dropbox subscription. This is because Dropbox ties your subscription to your Apple account, and they will not allow you to upgrade until your Apple subscription has ended.&lt;/P&gt;&lt;P&gt;The exact amount of time you need to wait will depend on when your Apple subscription was supposed to renew. If your subscription was supposed to renew on July 1st&lt;A href="https://www.crackshere.com/" target="_self"&gt;,&lt;/A&gt; then you will need to wait until July 1st to upgrade to a Dropbox subscription.&lt;/P&gt;&lt;P&gt;Once your Apple subscription has expired, you will be able to upgrade to a Dropbox subscription.&lt;/P&gt;</description>
      <pubDate>Wed, 05 Jul 2023 07:19:09 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/696644#M22823</guid>
      <dc:creator>Dustindepp</dc:creator>
      <dc:date>2023-07-05T07:19:09Z</dc:date>
    </item>
    <item>
      <title>Re: Switching from Apple to Website</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/696662#M22825</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1721502"&gt;@drstevok&lt;/a&gt;, just to make sure we're on the same page, have you tried &lt;A href="https://help.dropbox.com/plans/cancel-mobile" target="_blank"&gt;these&lt;/A&gt; steps, in order to cancel your plan with Apple?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Since you're still on the Plus plan, it doesn't look like the subscription has expired, unless Apple is trying to bill you, but can't do it, which would take some days for it to downgrade, before you can re-upgrade with us.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 05 Jul 2023 09:19:24 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/696662#M22825</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-07-05T09:19:24Z</dc:date>
    </item>
    <item>
      <title>Re: Switching from Apple to Website</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/696671#M22826</link>
      <description>&lt;P&gt;That's right but there's no option to cancel (see screenshot).&lt;/P&gt;&lt;P&gt;How long do I need to wait? I'm trying to set-up the rest of my family but don't want to pay the additional cost that a subscription incurs when taken out through the App store.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;.&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_2CA785438BB2-1.jpeg" style="width: 369px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/38917iF78B4BAF623B8F95/image-size/large?v=v2&amp;amp;px=999" role="button" title="IMG_2CA785438BB2-1.jpeg" alt="IMG_2CA785438BB2-1.jpeg" /&gt;&lt;/span&gt;&lt;/P&gt;</description>
      <pubDate>Wed, 05 Jul 2023 09:48:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/696671#M22826</guid>
      <dc:creator>drstevok</dc:creator>
      <dc:date>2023-07-05T09:48:37Z</dc:date>
    </item>
    <item>
      <title>Re: Switching from Apple to Website</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/696684#M22827</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1721502"&gt;@drstevok&lt;/a&gt;, can I send you an email, in order for us to have a closer look into this?&lt;/P&gt;</description>
      <pubDate>Wed, 05 Jul 2023 11:05:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/696684#M22827</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-07-05T11:05:00Z</dc:date>
    </item>
    <item>
      <title>Re: Switching from Apple to Website</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/696698#M22828</link>
      <description>Yes please</description>
      <pubDate>Wed, 05 Jul 2023 12:01:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/696698#M22828</guid>
      <dc:creator>drstevok</dc:creator>
      <dc:date>2023-07-05T12:01:04Z</dc:date>
    </item>
    <item>
      <title>Re: Switching from Apple to Website</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/696720#M22829</link>
      <description>&lt;P&gt;Just your emails &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1721502"&gt;@drstevok&lt;/a&gt;!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'll see you there, cheers!&lt;/P&gt;</description>
      <pubDate>Wed, 05 Jul 2023 12:44:58 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/696720#M22829</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-07-05T12:44:58Z</dc:date>
    </item>
    <item>
      <title>Change payment from Apple to direct</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/728950#M26725</link>
      <description>&lt;P&gt;Hi, does anyone know how i can change my trial through Apple play to a payment directly to Dropbox?&lt;/P&gt;&lt;P&gt;i go from personal to business payment.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;greats, Mariek&lt;/P&gt;</description>
      <pubDate>Sun, 12 Nov 2023 13:38:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/728950#M26725</guid>
      <dc:creator>Mariek</dc:creator>
      <dc:date>2023-11-12T13:38:13Z</dc:date>
    </item>
    <item>
      <title>Re: Change payment from Apple to direct</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/728954#M26726</link>
      <description>&lt;P&gt;You need to cancel the trial.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let Dropbox totally downgrade you after it says failed payment a few times.&lt;/P&gt;
&lt;P&gt;THEN upgrade at &lt;A href="http://www.dropbox.com/plans" target="_blank"&gt;www.dropbox.com/plans&lt;/A&gt;&lt;/P&gt;</description>
      <pubDate>Sun, 12 Nov 2023 14:05:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Switching-from-Apple-to-Website/m-p/728954#M26726</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2023-11-12T14:05:17Z</dc:date>
    </item>
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