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    <title>topic Re: Why did I receive a refund without requesting it? in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-did-I-receive-a-refund-without-requesting-it/m-p/691181#M22151</link>
    <description>&lt;P&gt;Thanks, Patricia!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'll be looking forward to your reply and have a great week ahead!&lt;/P&gt;</description>
    <pubDate>Mon, 12 Jun 2023 18:42:01 GMT</pubDate>
    <dc:creator>Hannah</dc:creator>
    <dc:date>2023-06-12T18:42:01Z</dc:date>
    <item>
      <title>Why did I receive a refund without requesting it?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-did-I-receive-a-refund-without-requesting-it/m-p/689613#M21996</link>
      <description>&lt;P&gt;The payment for my subscription was made normally, in my PayPal account, but an hour later I received a message about a refund of this payment. Why did this happen? I didn't ask for any refund. Is there a problem with my payment?&lt;/P&gt;</description>
      <pubDate>Mon, 05 Jun 2023 20:03:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-did-I-receive-a-refund-without-requesting-it/m-p/689613#M21996</guid>
      <dc:creator>Patricia Fernandes</dc:creator>
      <dc:date>2023-06-05T20:03:40Z</dc:date>
    </item>
    <item>
      <title>Re: Why did I receive a refund without requesting it?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-did-I-receive-a-refund-without-requesting-it/m-p/689626#M21997</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1571672"&gt;@Patricia Fernandes&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you go to the &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;plan&lt;/A&gt; tab in your account settings, what kind of plan do you see that you're on?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;And if you go to your &lt;A href="https://www.dropbox.com/account/billing" target="_blank"&gt;billing&lt;/A&gt; tab, do you see an entry for the refund?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know and we'll go from there.&lt;/P&gt;</description>
      <pubDate>Mon, 05 Jun 2023 20:05:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-did-I-receive-a-refund-without-requesting-it/m-p/689626#M21997</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-06-05T20:05:59Z</dc:date>
    </item>
    <item>
      <title>Re: Why did I receive a refund without requesting it?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-did-I-receive-a-refund-without-requesting-it/m-p/689629#M21998</link>
      <description>&lt;P&gt;Hello Hannah,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I have the &lt;FONT size="4"&gt;Dropbox Plus - 2TB.&lt;BR /&gt;For previous months, I can see each month's invoice and receipts. But in June there is only the Invoice there.&amp;nbsp;&lt;BR /&gt;The message about the refund was sent by PayPal.&lt;BR /&gt;&lt;/FONT&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 05 Jun 2023 20:49:24 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-did-I-receive-a-refund-without-requesting-it/m-p/689629#M21998</guid>
      <dc:creator>Patricia Fernandes</dc:creator>
      <dc:date>2023-06-05T20:49:24Z</dc:date>
    </item>
    <item>
      <title>Re: Why did I receive a refund without requesting it?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-did-I-receive-a-refund-without-requesting-it/m-p/689646#M21999</link>
      <description>&lt;P&gt;Thanks for your reply, Patricia.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If a refund was processed for your current subscription, your account would have been downgraded back to the free version.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is it possible that this refund is related to a different account?&lt;/P&gt;</description>
      <pubDate>Mon, 05 Jun 2023 22:26:36 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-did-I-receive-a-refund-without-requesting-it/m-p/689646#M21999</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-06-05T22:26:36Z</dc:date>
    </item>
    <item>
      <title>Re: Why did I receive a refund without requesting it?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-did-I-receive-a-refund-without-requesting-it/m-p/689782#M22009</link>
      <description>&lt;P&gt;I haven't received a message from Dropbox about any changes to my subscription. In my profile, everything remains the same, with my current plan and showing the charge for June 5th. But it doesn't mention anything about cancellations or refunds. This is the only paid account with a contracted plan that I have, my account is already quite old.&lt;BR /&gt;I'm trying to get help on the live chat but it doesn't seem to be working, I click on the button but it doesn't take me anywhere. I'm very worried, my files are in Dropbox and I'm afraid that my account will be deleted without my authorization due to lack of payment, since I paid regularly.&lt;/P&gt;</description>
      <pubDate>Tue, 06 Jun 2023 13:07:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-did-I-receive-a-refund-without-requesting-it/m-p/689782#M22009</guid>
      <dc:creator>Patricia Fernandes</dc:creator>
      <dc:date>2023-06-06T13:07:31Z</dc:date>
    </item>
    <item>
      <title>Re: Why did I receive a refund without requesting it?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-did-I-receive-a-refund-without-requesting-it/m-p/689784#M22010</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1571672"&gt;@Patricia Fernandes&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;, if you didn't receive any communication from Dropbox directly, then PayPal must've refunded your account for a reason. Have you tried contacting them directly regarding this matter?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Even if your account is downgraded to a Basic plan, you will still be able to access it from the site, though syncing will pause if you're overquota.&lt;/P&gt;</description>
      <pubDate>Tue, 06 Jun 2023 13:17:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-did-I-receive-a-refund-without-requesting-it/m-p/689784#M22010</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-06-06T13:17:49Z</dc:date>
    </item>
    <item>
      <title>Re: Why did I receive a refund without requesting it?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-did-I-receive-a-refund-without-requesting-it/m-p/689895#M22018</link>
      <description>&lt;P&gt;I already spoke with PayPal and the refund was not requested by them. I was informed that this occurred within Dropbox itself. I just saw that Dropbox made a new charge and this time I can already see the receipt in my payment history. But I couldn't get any assistance through the chat to find out what happened.&lt;/P&gt;</description>
      <pubDate>Tue, 06 Jun 2023 17:15:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-did-I-receive-a-refund-without-requesting-it/m-p/689895#M22018</guid>
      <dc:creator>Patricia Fernandes</dc:creator>
      <dc:date>2023-06-06T17:15:33Z</dc:date>
    </item>
    <item>
      <title>Re: Why did I receive a refund without requesting it?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-did-I-receive-a-refund-without-requesting-it/m-p/689966#M22029</link>
      <description>&lt;P&gt;Thanks for the update, Patricia!&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Can you check if your subscription is okay? It's not downgraded or anything, right?&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Does everything seem okay otherwise? No double charges?&lt;/P&gt;</description>
      <pubDate>Tue, 06 Jun 2023 22:22:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-did-I-receive-a-refund-without-requesting-it/m-p/689966#M22029</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-06-06T22:22:17Z</dc:date>
    </item>
    <item>
      <title>Re: Why did I receive a refund without requesting it?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-did-I-receive-a-refund-without-requesting-it/m-p/691151#M22146</link>
      <description>&lt;P&gt;Hello&lt;/P&gt;&lt;P&gt;So far my subscription seems to be ok. It doesn't seem to have been downgraded, and about the double charge, I think I have to wait to verify the refund and new charge when the credit card bill arrives. I come back here to inform you of any news. Thank you for the help.&lt;/P&gt;</description>
      <pubDate>Mon, 12 Jun 2023 17:11:11 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-did-I-receive-a-refund-without-requesting-it/m-p/691151#M22146</guid>
      <dc:creator>Patricia Fernandes</dc:creator>
      <dc:date>2023-06-12T17:11:11Z</dc:date>
    </item>
    <item>
      <title>Re: Why did I receive a refund without requesting it?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-did-I-receive-a-refund-without-requesting-it/m-p/691181#M22151</link>
      <description>&lt;P&gt;Thanks, Patricia!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'll be looking forward to your reply and have a great week ahead!&lt;/P&gt;</description>
      <pubDate>Mon, 12 Jun 2023 18:42:01 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-did-I-receive-a-refund-without-requesting-it/m-p/691181#M22151</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-06-12T18:42:01Z</dc:date>
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