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    <title>topic Re: Subscription not reflected in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Subscription-not-reflected/m-p/692158#M22252</link>
    <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1715035"&gt;@leaf1&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Are you certain that the account in the Dropbox mobile app is the same one as the site?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you see any attempted payments on &lt;A href="https://www.dropbox.com/payments" target="_blank"&gt;this page&lt;/A&gt;?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;</description>
    <pubDate>Fri, 16 Jun 2023 09:18:12 GMT</pubDate>
    <dc:creator>Jay</dc:creator>
    <dc:date>2023-06-16T09:18:12Z</dc:date>
    <item>
      <title>Subscription not reflected</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Subscription-not-reflected/m-p/692153#M22250</link>
      <description>&lt;P&gt;&lt;SPAN&gt;I upgraded to a Dropbox Plus subscription (supposed to be a free trial) (via apple ID subscriptions). But the account is still Basic, and did not reflect the 2TB as promised. However, credit card has been charged.&amp;nbsp; Tried to restore purchases but got a 409 error message. &lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;i thought maybe the subscription did not go through but when i clicked subscribed again, there is a pop up message ON dropbox saying that i have already subscribed?! Yet the subscription is nowhere reflected in my dropbox account. &lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;So now I am unable to do anything at all. &lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;Have been a user of dropbox for many years but I am very disppointed with the customer support because it has been so so so difficult to get any support with regards to this issue. I hope someone can advise me on this issue. Thanks.&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Fri, 16 Jun 2023 08:28:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Subscription-not-reflected/m-p/692153#M22250</guid>
      <dc:creator>leaf1</dc:creator>
      <dc:date>2023-06-16T08:28:12Z</dc:date>
    </item>
    <item>
      <title>Re: Subscription not reflected</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Subscription-not-reflected/m-p/692158#M22252</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1715035"&gt;@leaf1&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Are you certain that the account in the Dropbox mobile app is the same one as the site?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you see any attempted payments on &lt;A href="https://www.dropbox.com/payments" target="_blank"&gt;this page&lt;/A&gt;?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;</description>
      <pubDate>Fri, 16 Jun 2023 09:18:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Subscription-not-reflected/m-p/692158#M22252</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-06-16T09:18:12Z</dc:date>
    </item>
    <item>
      <title>Re: Subscription not reflected</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Subscription-not-reflected/m-p/692169#M22255</link>
      <description>Hi Jay, thanks for the response. Yes the account on the mobile app is the same as the site. I don’t see any attempted payments on the site.&lt;BR /&gt;</description>
      <pubDate>Fri, 16 Jun 2023 10:24:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Subscription-not-reflected/m-p/692169#M22255</guid>
      <dc:creator>leaf1</dc:creator>
      <dc:date>2023-06-16T10:24:16Z</dc:date>
    </item>
    <item>
      <title>Re: Subscription not reflected</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Subscription-not-reflected/m-p/692175#M22256</link>
      <description>&lt;P&gt;Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?&lt;/P&gt;</description>
      <pubDate>Fri, 16 Jun 2023 11:00:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Subscription-not-reflected/m-p/692175#M22256</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-06-16T11:00:15Z</dc:date>
    </item>
    <item>
      <title>Re: Subscription not reflected</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Subscription-not-reflected/m-p/692176#M22257</link>
      <description>Yes please email me. Thanks</description>
      <pubDate>Fri, 16 Jun 2023 11:01:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Subscription-not-reflected/m-p/692176#M22257</guid>
      <dc:creator>leaf1</dc:creator>
      <dc:date>2023-06-16T11:01:07Z</dc:date>
    </item>
    <item>
      <title>Re: Subscription not reflected</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Subscription-not-reflected/m-p/692205#M22260</link>
      <description>&lt;P&gt;I've sent you an email, please could you reply to it when you get a chance!&lt;/P&gt;</description>
      <pubDate>Fri, 16 Jun 2023 12:45:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Subscription-not-reflected/m-p/692205#M22260</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-06-16T12:45:40Z</dc:date>
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