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    <title>topic Re: Wrongful credit card charge - Customer service help requested! in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Wrongful-credit-card-charge-Customer-service-help-requested/m-p/693354#M22386</link>
    <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1716070"&gt;@katesrap&lt;/a&gt;&lt;/SPAN&gt;, sorry to jump in, but could you share your ticket's ID with us so that we can look it up in our system?&lt;/P&gt;</description>
    <pubDate>Wed, 21 Jun 2023 07:28:53 GMT</pubDate>
    <dc:creator>Walter</dc:creator>
    <dc:date>2023-06-21T07:28:53Z</dc:date>
    <item>
      <title>Wrongful credit card charge - Customer service help requested!</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Wrongful-credit-card-charge-Customer-service-help-requested/m-p/692967#M22344</link>
      <description>&lt;P&gt;I'm not sure how to get this issue reconciled so posting here with the hope that someone who monitors this from Dropbox will help me out.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I recently (May'23) received a $119.88 credit card charge for what I assume is an annual subscription to dropbox which I do not have / have not authorized. I believe I was on this plan ~1 year ago when I then downgraded to paying monthly. I cancelled my monthly plan in Feb 2023 and have confirmation from dropbox of this transaction.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;WHY am I now receiving a bill and what is even more frustrating, is that all attempts to report this bill have been ineffective / met with silence from Dropbox. Please help.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 19 Jun 2023 22:41:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Wrongful-credit-card-charge-Customer-service-help-requested/m-p/692967#M22344</guid>
      <dc:creator>katesrap</dc:creator>
      <dc:date>2023-06-19T22:41:00Z</dc:date>
    </item>
    <item>
      <title>Re: Wrongful credit card charge - Customer service help requested!</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Wrongful-credit-card-charge-Customer-service-help-requested/m-p/692978#M22345</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1716070"&gt;@katesrap&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you see any payments on &lt;A href="https://www.dropbox.com/payments" target="_blank"&gt;this page&lt;/A&gt;?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;According to your bank statement, were you charged by Dropbox, iTunes, or Google Play?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;</description>
      <pubDate>Mon, 19 Jun 2023 23:23:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Wrongful-credit-card-charge-Customer-service-help-requested/m-p/692978#M22345</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-06-19T23:23:54Z</dc:date>
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    <item>
      <title>Re: Wrongful credit card charge - Customer service help requested!</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Wrongful-credit-card-charge-Customer-service-help-requested/m-p/692980#M22346</link>
      <description>&lt;P&gt;It's very strange, I don't see the recent charge on this page. Just the last monthly fee from February when I cancelled. The credit card that was charged is not the credit card I have saved to my dropbox account.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;The charge on my credit card is from dropbox - [Removed as per &lt;A href="https://www.dropboxforum.com/t5/Announcements/Community-Guidelines/m-p/325896#M245" target="_blank"&gt;Community Guidelines&lt;/A&gt;]&lt;/P&gt;</description>
      <pubDate>Tue, 20 Jun 2023 00:04:22 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Wrongful-credit-card-charge-Customer-service-help-requested/m-p/692980#M22346</guid>
      <dc:creator>katesrap</dc:creator>
      <dc:date>2023-06-20T00:04:22Z</dc:date>
    </item>
    <item>
      <title>Re: Wrongful credit card charge - Customer service help requested!</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Wrongful-credit-card-charge-Customer-service-help-requested/m-p/692988#M22347</link>
      <description>&lt;P&gt;Since you have a charge from Dropbox, it's most likely on another account, and you can determine which account it belongs to by using the &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;card lookup tool&lt;/A&gt;.&lt;/P&gt;</description>
      <pubDate>Tue, 20 Jun 2023 00:06:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Wrongful-credit-card-charge-Customer-service-help-requested/m-p/692988#M22347</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-06-20T00:06:07Z</dc:date>
    </item>
    <item>
      <title>Re: Wrongful credit card charge - Customer service help requested!</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Wrongful-credit-card-charge-Customer-service-help-requested/m-p/692991#M22348</link>
      <description>&lt;P&gt;I have already tried that and all that comes back in red (after entering my cc information) is "please enter the last 4 digits and expiration date of the billed card."&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 20 Jun 2023 00:23:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Wrongful-credit-card-charge-Customer-service-help-requested/m-p/692991#M22348</guid>
      <dc:creator>katesrap</dc:creator>
      <dc:date>2023-06-20T00:23:03Z</dc:date>
    </item>
    <item>
      <title>Re: Wrongful credit card charge - Customer service help requested!</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Wrongful-credit-card-charge-Customer-service-help-requested/m-p/692995#M22349</link>
      <description>&lt;P&gt;Do you have any other email addresses you own which could be associated to a Dropbox account?&lt;/P&gt;</description>
      <pubDate>Tue, 20 Jun 2023 00:47:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Wrongful-credit-card-charge-Customer-service-help-requested/m-p/692995#M22349</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-06-20T00:47:16Z</dc:date>
    </item>
    <item>
      <title>Re: Wrongful credit card charge - Customer service help requested!</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Wrongful-credit-card-charge-Customer-service-help-requested/m-p/692996#M22350</link>
      <description>I have an account associated with my work email however I’ve already checked that / there are no bills associated with that account. No other accounts to my knowledge.&lt;BR /&gt;&lt;BR /&gt;How do we get to the bottom of this?</description>
      <pubDate>Tue, 20 Jun 2023 00:50:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Wrongful-credit-card-charge-Customer-service-help-requested/m-p/692996#M22350</guid>
      <dc:creator>katesrap</dc:creator>
      <dc:date>2023-06-20T00:50:10Z</dc:date>
    </item>
    <item>
      <title>Re: Wrongful credit card charge - Customer service help requested!</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Wrongful-credit-card-charge-Customer-service-help-requested/m-p/693002#M22351</link>
      <description>&lt;P&gt;You contact the support team by opening an incognito/private browsing window, while not signed into your account, and accessing &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;this link&lt;/A&gt;, choose 'Other' and then put in an email address that you can access, followed by your billing info.&lt;/P&gt;</description>
      <pubDate>Tue, 20 Jun 2023 00:56:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Wrongful-credit-card-charge-Customer-service-help-requested/m-p/693002#M22351</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-06-20T00:56:16Z</dc:date>
    </item>
    <item>
      <title>Re: Wrongful credit card charge - Customer service help requested!</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Wrongful-credit-card-charge-Customer-service-help-requested/m-p/693338#M22384</link>
      <description>I have done this - can someone please monitor and make sure I get a response? I submitted something several days ago and never heard back</description>
      <pubDate>Wed, 21 Jun 2023 03:15:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Wrongful-credit-card-charge-Customer-service-help-requested/m-p/693338#M22384</guid>
      <dc:creator>katesrap</dc:creator>
      <dc:date>2023-06-21T03:15:40Z</dc:date>
    </item>
    <item>
      <title>Re: Wrongful credit card charge - Customer service help requested!</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Wrongful-credit-card-charge-Customer-service-help-requested/m-p/693354#M22386</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1716070"&gt;@katesrap&lt;/a&gt;&lt;/SPAN&gt;, sorry to jump in, but could you share your ticket's ID with us so that we can look it up in our system?&lt;/P&gt;</description>
      <pubDate>Wed, 21 Jun 2023 07:28:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Wrongful-credit-card-charge-Customer-service-help-requested/m-p/693354#M22386</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-06-21T07:28:53Z</dc:date>
    </item>
    <item>
      <title>Re: Wrongful credit card charge - Customer service help requested!</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Wrongful-credit-card-charge-Customer-service-help-requested/m-p/693443#M22397</link>
      <description>I don’t have a ticket ID - nothing was shared when I submitted the form other than someone would get back to me in 2-3 business days</description>
      <pubDate>Wed, 21 Jun 2023 15:42:09 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Wrongful-credit-card-charge-Customer-service-help-requested/m-p/693443#M22397</guid>
      <dc:creator>katesrap</dc:creator>
      <dc:date>2023-06-21T15:42:09Z</dc:date>
    </item>
    <item>
      <title>Re: Wrongful credit card charge - Customer service help requested!</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Wrongful-credit-card-charge-Customer-service-help-requested/m-p/693499#M22403</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1716070"&gt;@katesrap&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;I don’t have a ticket ID - nothing was shared when I submitted the form other than someone would get back to me in 2-3 business days&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;If the form was submitted successfully, you would have received an email with your ticket number. Make sure you check your spam folder.&lt;/P&gt;</description>
      <pubDate>Wed, 21 Jun 2023 18:37:23 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Wrongful-credit-card-charge-Customer-service-help-requested/m-p/693499#M22403</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2023-06-21T18:37:23Z</dc:date>
    </item>
    <item>
      <title>Re: Wrongful credit card charge - Customer service help requested!</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Wrongful-credit-card-charge-Customer-service-help-requested/m-p/693549#M22412</link>
      <description>I’ve submitted this form twice now - the page on browser comes up and says it was submitted successfully but I do not receive an email with a ticket ID</description>
      <pubDate>Wed, 21 Jun 2023 20:42:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Wrongful-credit-card-charge-Customer-service-help-requested/m-p/693549#M22412</guid>
      <dc:creator>katesrap</dc:creator>
      <dc:date>2023-06-21T20:42:00Z</dc:date>
    </item>
    <item>
      <title>Re: Wrongful credit card charge - Customer service help requested!</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Wrongful-credit-card-charge-Customer-service-help-requested/m-p/693574#M22419</link>
      <description>&lt;P&gt;Sorry for jumping in too, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1716070"&gt;@katesrap&lt;/a&gt;&lt;/SPAN&gt;. It sounds like your ticket wasn't submitted properly from what you describe.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is it OK if we log a ticket for you instead, and send it over to the email address that's linked to your Community profile here?&lt;/P&gt;</description>
      <pubDate>Wed, 21 Jun 2023 21:48:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Wrongful-credit-card-charge-Customer-service-help-requested/m-p/693574#M22419</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-06-21T21:48:04Z</dc:date>
    </item>
    <item>
      <title>Re: Wrongful credit card charge - Customer service help requested!</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Wrongful-credit-card-charge-Customer-service-help-requested/m-p/694016#M22485</link>
      <description>Sure why not! Thanks</description>
      <pubDate>Fri, 23 Jun 2023 18:59:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Wrongful-credit-card-charge-Customer-service-help-requested/m-p/694016#M22485</guid>
      <dc:creator>katesrap</dc:creator>
      <dc:date>2023-06-23T18:59:48Z</dc:date>
    </item>
    <item>
      <title>Re: Wrongful credit card charge - Customer service help requested!</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Wrongful-credit-card-charge-Customer-service-help-requested/m-p/694057#M22492</link>
      <description>&lt;P&gt;You're all set, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1716070"&gt;@katesrap&lt;/a&gt;&lt;/SPAN&gt;! When you get the chance, please check your email address and reply back to my message.&lt;/P&gt;</description>
      <pubDate>Fri, 23 Jun 2023 21:34:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Wrongful-credit-card-charge-Customer-service-help-requested/m-p/694057#M22492</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-06-23T21:34:28Z</dc:date>
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    <item>
      <title>Re: Wrongful credit card charge - Customer service help requested!</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Wrongful-credit-card-charge-Customer-service-help-requested/m-p/694182#M22515</link>
      <description>Done</description>
      <pubDate>Sun, 25 Jun 2023 05:26:09 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Wrongful-credit-card-charge-Customer-service-help-requested/m-p/694182#M22515</guid>
      <dc:creator>katesrap</dc:creator>
      <dc:date>2023-06-25T05:26:09Z</dc:date>
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