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    <title>topic Re: Need help cancelling a subscription in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-cancelling-a-subscription/m-p/693560#M22415</link>
    <description>&lt;P&gt;Yes, I do and I was able to figure out how to open up an incognito window. &amp;nbsp;Working on finding the prior treasurer's email which is whom I'm hoping opened up the dropbox account.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Wed, 21 Jun 2023 21:18:15 GMT</pubDate>
    <dc:creator>mayipetracek</dc:creator>
    <dc:date>2023-06-21T21:18:15Z</dc:date>
    <item>
      <title>Need help cancelling a subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-cancelling-a-subscription/m-p/693518#M22406</link>
      <description>&lt;P&gt;Hello: &amp;nbsp;the prior owner of our dropbox passed unexpectantly and we no longer need the dropbox account. None of the other officers know the access or the password. &amp;nbsp;How do I go about getting help from Dropbox??&lt;/P&gt;</description>
      <pubDate>Wed, 21 Jun 2023 19:56:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-cancelling-a-subscription/m-p/693518#M22406</guid>
      <dc:creator>mayipetracek</dc:creator>
      <dc:date>2023-06-21T19:56:33Z</dc:date>
    </item>
    <item>
      <title>Re: Need help cancelling a subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-cancelling-a-subscription/m-p/693524#M22407</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1716681"&gt;@mayipetracek&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'm sorry to hear about your circumstances.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is there a payment associated with the account, or you simply want the account to be deleted?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;</description>
      <pubDate>Wed, 21 Jun 2023 19:57:19 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-cancelling-a-subscription/m-p/693524#M22407</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-06-21T19:57:19Z</dc:date>
    </item>
    <item>
      <title>Re: Need help cancelling a subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-cancelling-a-subscription/m-p/693529#M22408</link>
      <description>&lt;P&gt;Hi Jay: &amp;nbsp;yes, we would like to cancel the subscription and if possible obtain a refund for the unused portion. &amp;nbsp;The $119.88 was debited from our checking account back in November. &amp;nbsp;The account would have been under the name of [Removed as per &lt;A href="https://www.dropboxforum.com/t5/Announcements/Community-Guidelines/m-p/325896#M245" target="_blank"&gt;Community Guidelines&lt;/A&gt;] and our Treasurer's name was [Removed as per &lt;A href="https://www.dropboxforum.com/t5/Announcements/Community-Guidelines/m-p/325896#M245" target="_blank"&gt;Community Guidelines&lt;/A&gt;]. &amp;nbsp;Any help you can provide would be appreciated. &amp;nbsp;He unfortunately kept things close to his chest.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;[Removed as per &lt;A href="https://www.dropboxforum.com/t5/Announcements/Community-Guidelines/m-p/325896#M245" target="_blank"&gt;Community Guidelines&lt;/A&gt;]&lt;/P&gt;</description>
      <pubDate>Wed, 21 Jun 2023 20:22:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-cancelling-a-subscription/m-p/693529#M22408</guid>
      <dc:creator>mayipetracek</dc:creator>
      <dc:date>2023-06-21T20:22:39Z</dc:date>
    </item>
    <item>
      <title>Re: Need help cancelling a subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-cancelling-a-subscription/m-p/693541#M22409</link>
      <description>&lt;P&gt;If the transaction details are known, you can contact the billing team by opening an incognito/private browsing window, while not signed into your account, and accessing &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;this link&lt;/A&gt;, choose 'Other' and then put in an email address that you can access, followed by your billing info.&lt;/P&gt;</description>
      <pubDate>Wed, 21 Jun 2023 20:27:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-cancelling-a-subscription/m-p/693541#M22409</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-06-21T20:27:32Z</dc:date>
    </item>
    <item>
      <title>Re: Need help cancelling a subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-cancelling-a-subscription/m-p/693542#M22410</link>
      <description>&lt;P&gt;Thanks Jay. &amp;nbsp;But that's the issue, I don't have the billing information. &amp;nbsp;I do see the debit hitting our bank account back in November. It looks like it was an automatic renewal. &amp;nbsp;Will the string of numbers listed on the bank statement be enough?&lt;/P&gt;</description>
      <pubDate>Wed, 21 Jun 2023 20:30:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-cancelling-a-subscription/m-p/693542#M22410</guid>
      <dc:creator>mayipetracek</dc:creator>
      <dc:date>2023-06-21T20:30:35Z</dc:date>
    </item>
    <item>
      <title>Re: Need help cancelling a subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-cancelling-a-subscription/m-p/693544#M22411</link>
      <description>&lt;P&gt;I'm also not familiar with how to open a private browsing window&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 21 Jun 2023 20:32:01 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-cancelling-a-subscription/m-p/693544#M22411</guid>
      <dc:creator>mayipetracek</dc:creator>
      <dc:date>2023-06-21T20:32:01Z</dc:date>
    </item>
    <item>
      <title>Re: Need help cancelling a subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-cancelling-a-subscription/m-p/693559#M22414</link>
      <description>&lt;P&gt;Do you have a string of letters and numbers like on &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;this page&lt;/A&gt;?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;To open a private browsing/incognito window, you can find instructions here:&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
 &lt;LI&gt;Chrome: &lt;A href="https://support.google.com/chrome/answer/95464" target="_blank"&gt;https://support.google.com/chrome/answer/95464&lt;/A&gt;&lt;/LI&gt;
 &lt;LI&gt;Firefox: &lt;A href="https://support.mozilla.org/en-US/kb/private-browsing-browse-web-without-saving-info" target="_blank"&gt;https://support.mozilla.org/en-US/kb/private-browsing-browse-web-without-saving-info&lt;/A&gt;&lt;/LI&gt;
 &lt;LI&gt;Safari: &lt;A href="http://support.apple.com/kb/PH19216" target="_blank"&gt;http://support.apple.com/kb/PH19216&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
      <pubDate>Wed, 21 Jun 2023 21:13:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-cancelling-a-subscription/m-p/693559#M22414</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-06-21T21:13:17Z</dc:date>
    </item>
    <item>
      <title>Re: Need help cancelling a subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-cancelling-a-subscription/m-p/693560#M22415</link>
      <description>&lt;P&gt;Yes, I do and I was able to figure out how to open up an incognito window. &amp;nbsp;Working on finding the prior treasurer's email which is whom I'm hoping opened up the dropbox account.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 21 Jun 2023 21:18:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-cancelling-a-subscription/m-p/693560#M22415</guid>
      <dc:creator>mayipetracek</dc:creator>
      <dc:date>2023-06-21T21:18:15Z</dc:date>
    </item>
    <item>
      <title>Re: Need help cancelling a subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-cancelling-a-subscription/m-p/693567#M22416</link>
      <description>&lt;P&gt;You don't need to have the email address to contact the team, all you need is an email address that you can access in order for us to email you.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you provide the billing information, and explain the situation, the support team will be able to assist further.&lt;/P&gt;</description>
      <pubDate>Wed, 21 Jun 2023 21:25:24 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-cancelling-a-subscription/m-p/693567#M22416</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-06-21T21:25:24Z</dc:date>
    </item>
    <item>
      <title>Re: Need help cancelling a subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-cancelling-a-subscription/m-p/693571#M22417</link>
      <description>&lt;P&gt;Thank you !!!&lt;/P&gt;</description>
      <pubDate>Wed, 21 Jun 2023 21:37:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-cancelling-a-subscription/m-p/693571#M22417</guid>
      <dc:creator>mayipetracek</dc:creator>
      <dc:date>2023-06-21T21:37:13Z</dc:date>
    </item>
    <item>
      <title>Re: Need help cancelling a subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-cancelling-a-subscription/m-p/693572#M22418</link>
      <description>&lt;P&gt;Jay: &amp;nbsp;I thought your last communication would get be to the right spot, but I can't find anywhere on the billing page support a way to input the billing information. &amp;nbsp;Can someone just call me or do you have a number I can call?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 21 Jun 2023 21:43:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-cancelling-a-subscription/m-p/693572#M22418</guid>
      <dc:creator>mayipetracek</dc:creator>
      <dc:date>2023-06-21T21:43:12Z</dc:date>
    </item>
    <item>
      <title>Re: Need help cancelling a subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-cancelling-a-subscription/m-p/693591#M22423</link>
      <description>&lt;P&gt;Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Are you certain you're on an incognito page, while not signed into any Dropbox account when attempting to submit a ticket?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 21 Jun 2023 23:51:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-cancelling-a-subscription/m-p/693591#M22423</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-06-21T23:51:26Z</dc:date>
    </item>
    <item>
      <title>Re: Need help cancelling a subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-cancelling-a-subscription/m-p/693601#M22424</link>
      <description>&lt;P&gt;Yes, I was. &amp;nbsp;Can you at least copy and paste the url address to ensure I am in the right place?&lt;/P&gt;</description>
      <pubDate>Thu, 22 Jun 2023 00:40:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-cancelling-a-subscription/m-p/693601#M22424</guid>
      <dc:creator>mayipetracek</dc:creator>
      <dc:date>2023-06-22T00:40:07Z</dc:date>
    </item>
    <item>
      <title>Re: Need help cancelling a subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-cancelling-a-subscription/m-p/693608#M22427</link>
      <description>&lt;P&gt;This is the page you need to access:&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/P&gt;</description>
      <pubDate>Thu, 22 Jun 2023 01:02:24 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-cancelling-a-subscription/m-p/693608#M22427</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-06-22T01:02:24Z</dc:date>
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