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  <channel>
    <title>topic Re: How to cancel account when I no longer have access to associated email address? in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-account-when-I-no-longer-have-access-to-associated/m-p/693714#M22442</link>
    <description>&lt;P&gt;Hi Rich,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks for your ongoing assistance.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I did not get a ticket number after submitting the form you suggested. Perhaps they sent it to the email associated with the account (despite me saying I no longer had access to that account, and supplying an alternative email address to reach me on).&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I thought perhaps I had missed it in the support request confirmation page, so I just re-tried the whole process. There was no ticket number on that confirmation page.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Should I try their online chat? Is there a phone number to call? What's my best next step?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks,&lt;/P&gt;&lt;P&gt;Eric&lt;/P&gt;</description>
    <pubDate>Thu, 22 Jun 2023 16:55:19 GMT</pubDate>
    <dc:creator>ericverploeg</dc:creator>
    <dc:date>2023-06-22T16:55:19Z</dc:date>
    <item>
      <title>How to cancel account when I no longer have access to associated email address?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-account-when-I-no-longer-have-access-to-associated/m-p/691198#M22157</link>
      <description>&lt;P&gt;Hi,&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I have an old Dropbox account that I haven't used for several years, but is still billing my credit card. My problem is that I no longer have access to the email address associated with that account, so I am unable to log in to cancel that account. I had my credit card company block the bill, but Dropbox waited for the credit card block to expire after a number of months and issued the charge again, which just showed up my most recent credit card statement.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Any suggestions?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks,&lt;/P&gt;
&lt;P&gt;Eric&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 12 Jun 2023 20:22:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-account-when-I-no-longer-have-access-to-associated/m-p/691198#M22157</guid>
      <dc:creator>ericverploeg</dc:creator>
      <dc:date>2023-06-12T20:22:31Z</dc:date>
    </item>
    <item>
      <title>Re: How to cancel account when I no longer have access to associated email address?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-account-when-I-no-longer-have-access-to-associated/m-p/691202#M22158</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1713788"&gt;@ericverploeg&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;My problem is that I no longer have access to the email address associated with that account, so I am unable to log in to cancel that account.&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You'll need to contact Dropbox Support directly. Visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
      <pubDate>Mon, 12 Jun 2023 19:52:01 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-account-when-I-no-longer-have-access-to-associated/m-p/691202#M22158</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2023-06-12T19:52:01Z</dc:date>
    </item>
    <item>
      <title>Re: How to cancel account when I no longer have access to associated email address?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-account-when-I-no-longer-have-access-to-associated/m-p/693194#M22372</link>
      <description>&lt;P&gt;Hi Rich,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks for this suggestion. I tried following your suggested approach.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;The online form included all the credit card transaction details that proved that I was indeed the Dropbox account holder, even though I no longer have access to the email account associated with the Dropbox account.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;It's been eight days since I filled out the form, and I haven't heard anything (I included a new email account to reach me on), nor have I seen anything posted to my credit card account.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Is there an alternate approach, or escalation path, that I should be considering?&amp;nbsp;@DropboxSupport on twitter?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks,&lt;BR /&gt;Eric&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 20 Jun 2023 16:28:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-account-when-I-no-longer-have-access-to-associated/m-p/693194#M22372</guid>
      <dc:creator>ericverploeg</dc:creator>
      <dc:date>2023-06-20T16:28:26Z</dc:date>
    </item>
    <item>
      <title>Re: How to cancel account when I no longer have access to associated email address?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-account-when-I-no-longer-have-access-to-associated/m-p/693197#M22373</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1713788"&gt;@ericverploeg&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;It's been eight days since I filled out the form, and I haven't heard anything ...&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;Reply here with the ticket number you received after submitting the form and a Dropboxer may be able to check its status.&lt;/P&gt;</description>
      <pubDate>Tue, 20 Jun 2023 16:39:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-account-when-I-no-longer-have-access-to-associated/m-p/693197#M22373</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2023-06-20T16:39:42Z</dc:date>
    </item>
    <item>
      <title>Re: How to cancel account when I no longer have access to associated email address?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-account-when-I-no-longer-have-access-to-associated/m-p/693714#M22442</link>
      <description>&lt;P&gt;Hi Rich,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks for your ongoing assistance.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I did not get a ticket number after submitting the form you suggested. Perhaps they sent it to the email associated with the account (despite me saying I no longer had access to that account, and supplying an alternative email address to reach me on).&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I thought perhaps I had missed it in the support request confirmation page, so I just re-tried the whole process. There was no ticket number on that confirmation page.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Should I try their online chat? Is there a phone number to call? What's my best next step?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks,&lt;/P&gt;&lt;P&gt;Eric&lt;/P&gt;</description>
      <pubDate>Thu, 22 Jun 2023 16:55:19 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-account-when-I-no-longer-have-access-to-associated/m-p/693714#M22442</guid>
      <dc:creator>ericverploeg</dc:creator>
      <dc:date>2023-06-22T16:55:19Z</dc:date>
    </item>
    <item>
      <title>Re: How to cancel account when I no longer have access to associated email address?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-account-when-I-no-longer-have-access-to-associated/m-p/693743#M22446</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1713788"&gt;@ericverploeg&lt;/a&gt;, I hope you're doing well!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can I send you an email in order for us to have a closer look into this?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted!&lt;/P&gt;</description>
      <pubDate>Thu, 22 Jun 2023 18:28:11 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-account-when-I-no-longer-have-access-to-associated/m-p/693743#M22446</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-06-22T18:28:11Z</dc:date>
    </item>
    <item>
      <title>Re: How to cancel account when I no longer have access to associated email address?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-account-when-I-no-longer-have-access-to-associated/m-p/693777#M22454</link>
      <description>&lt;P&gt;Hi Megan,&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'd appreciate that. The best email for me is &lt;EM&gt;[personal information removed per the &lt;A href="https://www.dropboxforum.com/t5/Announcements/Community-Guidelines/td-p/325896" target="_blank"&gt;Community's Guidelines&lt;/A&gt;]&lt;/EM&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thank you,&lt;/P&gt;
&lt;P&gt;Eric&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 22 Jun 2023 19:56:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-account-when-I-no-longer-have-access-to-associated/m-p/693777#M22454</guid>
      <dc:creator>ericverploeg</dc:creator>
      <dc:date>2023-06-22T19:56:15Z</dc:date>
    </item>
    <item>
      <title>Re: How to cancel account when I no longer have access to associated email address?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-account-when-I-no-longer-have-access-to-associated/m-p/693790#M22458</link>
      <description>&lt;P&gt;I just sent you an email &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1713788"&gt;@ericverploeg&lt;/a&gt;&lt;/SPAN&gt;!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'll see you there!&lt;/P&gt;</description>
      <pubDate>Thu, 22 Jun 2023 20:33:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-account-when-I-no-longer-have-access-to-associated/m-p/693790#M22458</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-06-22T20:33:08Z</dc:date>
    </item>
    <item>
      <title>Re: How to cancel account when I no longer have access to associated email address?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-account-when-I-no-longer-have-access-to-associated/m-p/708395#M24443</link>
      <description>&lt;P&gt;Hello, I have the same issue, I have been charged for years for an account I don't use, and I don't have access to that email in order to get login confirmation and do it on my own? Can you help me please? The old account is under [removed per the &lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/td-p/325896" target="_blank"&gt;Dropbox Community Guidelines&lt;/A&gt;]&lt;/P&gt;</description>
      <pubDate>Wed, 23 Aug 2023 09:16:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-account-when-I-no-longer-have-access-to-associated/m-p/708395#M24443</guid>
      <dc:creator>adriangarcia</dc:creator>
      <dc:date>2023-08-23T09:16:57Z</dc:date>
    </item>
    <item>
      <title>Re: How to cancel account when I no longer have access to associated email address?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-account-when-I-no-longer-have-access-to-associated/m-p/708515#M24459</link>
      <description>&lt;P&gt;Can we email you, so we can look into this internally, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1738339"&gt;@adriangarcia&lt;/a&gt;&lt;/SPAN&gt;?&lt;/P&gt;</description>
      <pubDate>Wed, 23 Aug 2023 12:51:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-account-when-I-no-longer-have-access-to-associated/m-p/708515#M24459</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-08-23T12:51:45Z</dc:date>
    </item>
    <item>
      <title>Re: How to cancel account when I no longer have access to associated email address?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-account-when-I-no-longer-have-access-to-associated/m-p/708539#M24463</link>
      <description>&lt;P&gt;Yes please, email me here: &lt;EM&gt;[personal information removed per the &lt;A href="https://www.dropboxforum.com/t5/Announcements/Community-Guidelines/td-p/325896" target="_blank"&gt;Community's Guidelines&lt;/A&gt;]&lt;/EM&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 23 Aug 2023 15:01:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-account-when-I-no-longer-have-access-to-associated/m-p/708539#M24463</guid>
      <dc:creator>adriangarcia</dc:creator>
      <dc:date>2023-08-23T15:01:50Z</dc:date>
    </item>
    <item>
      <title>Re: How to cancel account when I no longer have access to associated email address?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-account-when-I-no-longer-have-access-to-associated/m-p/708570#M24473</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1738339"&gt;@adriangarcia&lt;/a&gt;, I just sent you an email, see you there.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Cheers!&lt;/P&gt;</description>
      <pubDate>Wed, 23 Aug 2023 16:48:36 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-account-when-I-no-longer-have-access-to-associated/m-p/708570#M24473</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-08-23T16:48:36Z</dc:date>
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