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    <title>topic Re: Multiple accounts and double billing in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Multiple-accounts-and-double-billing/m-p/696520#M22817</link>
    <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1721067"&gt;@moniquemedford&lt;/a&gt;&lt;/SPAN&gt;, thanks for the info.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;this link&lt;/A&gt;, choose 'Other' and then put in an email address that you can access, followed by your billing info.&lt;/P&gt;</description>
    <pubDate>Tue, 04 Jul 2023 16:26:35 GMT</pubDate>
    <dc:creator>Jay</dc:creator>
    <dc:date>2023-07-04T16:26:35Z</dc:date>
    <item>
      <title>Multiple accounts and double billing</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Multiple-accounts-and-double-billing/m-p/696157#M22775</link>
      <description>&lt;P&gt;Hello there,&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Happy to jump on to the community and looking forward to resolution of my issue.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I too have noticed that when I try to log into dropbox on different devices that different accounts show up which is rather frustrating.&amp;nbsp; The message that I keep receiving is my account is full but I am asking how could it be full when I can't even find my files.&amp;nbsp; I have the pertinent references on my bank statements but I feel I should be getting access to ONE account regardless of the device I use.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could someone please help me soonest.&amp;nbsp; [removed per the &lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/m-p/325896" target="_blank" rel="noopener"&gt;Community's Guidelines&lt;/A&gt;]&lt;/P&gt;</description>
      <pubDate>Mon, 03 Jul 2023 14:32:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Multiple-accounts-and-double-billing/m-p/696157#M22775</guid>
      <dc:creator>moniquemedford</dc:creator>
      <dc:date>2023-07-03T14:32:53Z</dc:date>
    </item>
    <item>
      <title>Re: Multiple accounts and double billing</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Multiple-accounts-and-double-billing/m-p/696171#M22778</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1721067"&gt;@moniquemedford&lt;/a&gt;&lt;/SPAN&gt;, sorry to hear you're having issues with this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;It sounds like you have more than one accounts and that you're logged into different accounts on your devices.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;To make sure you're signed into the correct account on all devices, you can &lt;A href="https://help.dropbox.com/account-access/sign-in-out" target="_blank"&gt;sign out&lt;/A&gt; of the account you're currently logged into and log into the one you'd like to use.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;As for the charges you mentioned, you can try our &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;self served look up tool&lt;/A&gt; to see if you can identify the email address that's associated with them.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I hope this helps and please keep me posted, Monique.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 03 Jul 2023 14:35:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Multiple-accounts-and-double-billing/m-p/696171#M22778</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-07-03T14:35:49Z</dc:date>
    </item>
    <item>
      <title>Re: Multiple accounts and double billing</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Multiple-accounts-and-double-billing/m-p/696494#M22816</link>
      <description>&lt;P&gt;Hello Walter&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thank you for your prompt response yesterday.&amp;nbsp; This is Monique.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I went to research my particular issue and was able to find a log of all the payments so far for 2023 as follows&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;[Removed as per &lt;A href="https://www.dropboxforum.com/t5/Announcements/Community-Guidelines/m-p/325896#M245" target="_self"&gt;Community Guidelines&lt;/A&gt;]&lt;/P&gt;
&lt;P&gt;This is my statement up to May 2023.&amp;nbsp; Have not received June as yet.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;From this info, would you be able to derive which type of dropbox accounts I have.&amp;nbsp; I remember I used to pay USD$11.99 per month and then when it told me I ran out of space, I jumped to a US$14.09.&amp;nbsp; However, it still keeps telling me that the dropbox is full.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I believe we are making headway.&amp;nbsp; Help me get to the finishing line once and for all.&amp;nbsp; I need the information from the two dropbox services merged into one drop box&amp;nbsp;&lt;U&gt;only.&lt;/U&gt;&amp;nbsp; Thereon in, I would like to be making one payment only and being able to log onto ALL my devices and get the one service.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Enjoy your Independence holidays.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Monique&lt;/P&gt;</description>
      <pubDate>Tue, 04 Jul 2023 16:25:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Multiple-accounts-and-double-billing/m-p/696494#M22816</guid>
      <dc:creator>moniquemedford</dc:creator>
      <dc:date>2023-07-04T16:25:37Z</dc:date>
    </item>
    <item>
      <title>Re: Multiple accounts and double billing</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Multiple-accounts-and-double-billing/m-p/696520#M22817</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1721067"&gt;@moniquemedford&lt;/a&gt;&lt;/SPAN&gt;, thanks for the info.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;this link&lt;/A&gt;, choose 'Other' and then put in an email address that you can access, followed by your billing info.&lt;/P&gt;</description>
      <pubDate>Tue, 04 Jul 2023 16:26:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Multiple-accounts-and-double-billing/m-p/696520#M22817</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-07-04T16:26:35Z</dc:date>
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