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    <title>topic Re: Unable to delete account (Error 500) in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-delete-account-Error-500/m-p/698030#M22981</link>
    <description>&lt;P&gt;Hi Jay&lt;/P&gt;&lt;P&gt;Thanks for your reply. The error text has been copied from the actual error message and the URL / link from the web page.&lt;/P&gt;&lt;P&gt;The info in the post was included to suggest that this is probably not a local error.&lt;/P&gt;&lt;P&gt;How would an actual screenshot from one of the browsers on one of the computers be of any value which is not already there?&lt;/P&gt;&lt;P&gt;I see other user reports of the same error but no resolve.&lt;/P&gt;&lt;P&gt;Thanks&lt;/P&gt;</description>
    <pubDate>Tue, 11 Jul 2023 17:46:51 GMT</pubDate>
    <dc:creator>deleteme</dc:creator>
    <dc:date>2023-07-11T17:46:51Z</dc:date>
    <item>
      <title>Unable to delete account (Error 500)</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-delete-account-Error-500/m-p/697968#M22973</link>
      <description>&lt;P&gt;I'm unable to delete my account. I've tried multiple browsers on multiple computers, in normal and private modes. The issue seems to be account related.&lt;/P&gt;
&lt;P&gt;Any suggestions?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;---&lt;/P&gt;
&lt;P&gt;The error message on &lt;A href="https://www.dropbox.com/account/post_delete" target="_blank" rel="noopener"&gt;https://www.dropbox.com/account/post_delete&lt;/A&gt;:&lt;/P&gt;
&lt;P&gt;Error (500)&lt;/P&gt;
&lt;P&gt;Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our &lt;A href="https://status.dropbox.com" target="_blank" rel="noopener"&gt;Status Page&lt;/A&gt; to see if there is a known incident, our &lt;A href="https://www.dropbox.com/help" target="_blank" rel="noopener"&gt;Help Center&lt;/A&gt; and &lt;A href="https://forums.dropbox.com" target="_blank" rel="noopener"&gt;forums&lt;/A&gt; for help, or head back to &lt;A href="https://www.dropbox.com/home" target="_blank" rel="noopener"&gt;home&lt;/A&gt;.&lt;/P&gt;</description>
      <pubDate>Tue, 11 Jul 2023 15:43:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-delete-account-Error-500/m-p/697968#M22973</guid>
      <dc:creator>deleteme</dc:creator>
      <dc:date>2023-07-11T15:43:45Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to delete account (Error 500)</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-delete-account-Error-500/m-p/697993#M22974</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1724314"&gt;@deleteme&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could you attach a screenshot showing this error message, while hiding any personal info?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;</description>
      <pubDate>Tue, 11 Jul 2023 15:43:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-delete-account-Error-500/m-p/697993#M22974</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-07-11T15:43:56Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to delete account (Error 500)</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-delete-account-Error-500/m-p/698030#M22981</link>
      <description>&lt;P&gt;Hi Jay&lt;/P&gt;&lt;P&gt;Thanks for your reply. The error text has been copied from the actual error message and the URL / link from the web page.&lt;/P&gt;&lt;P&gt;The info in the post was included to suggest that this is probably not a local error.&lt;/P&gt;&lt;P&gt;How would an actual screenshot from one of the browsers on one of the computers be of any value which is not already there?&lt;/P&gt;&lt;P&gt;I see other user reports of the same error but no resolve.&lt;/P&gt;&lt;P&gt;Thanks&lt;/P&gt;</description>
      <pubDate>Tue, 11 Jul 2023 17:46:51 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-delete-account-Error-500/m-p/698030#M22981</guid>
      <dc:creator>deleteme</dc:creator>
      <dc:date>2023-07-11T17:46:51Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to delete account (Error 500)</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-delete-account-Error-500/m-p/698042#M22984</link>
      <description>&lt;P&gt;Are you the team admin on a Dropbox Business team? Do you have a &lt;A href="https://www.dropbox.com/payments" target="_blank"&gt;paid subscription&lt;/A&gt; on your account?&lt;/P&gt;</description>
      <pubDate>Tue, 11 Jul 2023 18:41:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-delete-account-Error-500/m-p/698042#M22984</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-07-11T18:41:16Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to delete account (Error 500)</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-delete-account-Error-500/m-p/698053#M22986</link>
      <description>I have/had a paid subscription. It has been cancelled.</description>
      <pubDate>Tue, 11 Jul 2023 19:11:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-delete-account-Error-500/m-p/698053#M22986</guid>
      <dc:creator>deleteme</dc:creator>
      <dc:date>2023-07-11T19:11:31Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to delete account (Error 500)</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-delete-account-Error-500/m-p/698090#M22998</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1724314"&gt;@deleteme&lt;/a&gt;, just to confirm: when you visit your account's plan page &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;here&lt;/A&gt;, do you see Basic, as your plan?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If so, then can I send you an email, in order for us to have a closer look into this?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 11 Jul 2023 20:47:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-delete-account-Error-500/m-p/698090#M22998</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-07-11T20:47:52Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to delete account (Error 500)</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-delete-account-Error-500/m-p/698099#M23001</link>
      <description>The plan is currently Dropbox Plus. A downgrade to Basic has been requested but is pending for 2024.&lt;BR /&gt;&lt;BR /&gt;You are welcome to send me an email.&lt;BR /&gt;&lt;BR /&gt;Thanks</description>
      <pubDate>Tue, 11 Jul 2023 21:38:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-delete-account-Error-500/m-p/698099#M23001</guid>
      <dc:creator>deleteme</dc:creator>
      <dc:date>2023-07-11T21:38:55Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to delete account (Error 500)</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-delete-account-Error-500/m-p/698112#M23003</link>
      <description>&lt;P&gt;If your plan is a Plus one, that means your plan is still running and hasn't downgraded yet &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1724314"&gt;@deleteme&lt;/a&gt;&lt;/SPAN&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;In this case, this would explain the error you get on your end, when trying to delete your account, since you'd be able to delete your Dropbox account, only once it's fully downgraded.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'd suggest you contact our &lt;A href="https://www.dropbox.com/support" target="_blank"&gt;Support team directly&lt;/A&gt;, if you wish to ask them to downgrade you immediately, if you don't want to wait until 2024.&lt;/P&gt;</description>
      <pubDate>Tue, 11 Jul 2023 22:23:09 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-delete-account-Error-500/m-p/698112#M23003</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-07-11T22:23:09Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to delete account (Error 500)</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-delete-account-Error-500/m-p/698322#M23041</link>
      <description>&lt;P&gt;Just an update, perhaps mostly for the next person struggling with the same error and going around in circles with this:&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I requested an immediate downgrade from the support team, as suggested. They were unable to help with that.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;The support team did state that I should be able to delete the account as a downgrade is requested. But I am not (just tried again). I provided the same error message as text. They also requested that error message as a screenshot (must be in the script). I sent it. They want to move the conversation to email and escalate to someone. So I'll wait for that.&lt;/P&gt;</description>
      <pubDate>Wed, 12 Jul 2023 17:40:06 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-delete-account-Error-500/m-p/698322#M23041</guid>
      <dc:creator>deleteme</dc:creator>
      <dc:date>2023-07-12T17:40:06Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to delete account (Error 500)</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-delete-account-Error-500/m-p/698399#M23049</link>
      <description>&lt;P&gt;Thanks for keeping us updated &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1724314"&gt;@deleteme&lt;/a&gt;&lt;/SPAN&gt;!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let us know how it goes.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 12 Jul 2023 21:36:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-delete-account-Error-500/m-p/698399#M23049</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-07-12T21:36:55Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to delete account (Error 500)</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-delete-account-Error-500/m-p/699118#M23130</link>
      <description>&lt;P&gt;Update:&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;- I contacted support and asked them to help with deleting the account. They downgraded the account to Basic and closed the support ticket. I'm still unable to delete the account (same error 500) and re-opened the support ticket.&lt;/P&gt;&lt;P&gt;- They also provided a prorated refund which is obviously nice but not requested.&lt;/P&gt;</description>
      <pubDate>Sun, 16 Jul 2023 09:43:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-delete-account-Error-500/m-p/699118#M23130</guid>
      <dc:creator>deleteme</dc:creator>
      <dc:date>2023-07-16T09:43:54Z</dc:date>
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