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  <channel>
    <title>topic Re: Unable to find the email associated with my account, as there is a 11 digit reference on the ban in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-find-the-email-associated-with-my-account/m-p/699121#M23131</link>
    <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1710594"&gt;@sacredowltours&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;How can I find out this information or contact support directly ?&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;Visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
    <pubDate>Sun, 16 Jul 2023 12:31:31 GMT</pubDate>
    <dc:creator>Rich</dc:creator>
    <dc:date>2023-07-16T12:31:31Z</dc:date>
    <item>
      <title>Unable to find the email associated with my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-find-the-email-associated-with-my-account/m-p/699116#M23129</link>
      <description>&lt;P&gt;Hello, I cant seem to contact support directly - I am unable to find the email associated with my account, as there is a 11 digit reference on the bank statement and not a 12 digit number as requested by Dropbox.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;How can I find out this information or contact support directly ? Attached is a screenshot of the statement - FYI&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot (50edit).jpg" style="width: 800px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/39120i66DFF9C738FAA06A/image-size/large?v=v2&amp;amp;px=999" role="button" title="Screenshot (50edit).jpg" alt="Screenshot (50edit).jpg" /&gt;&lt;/span&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 17 Jul 2023 16:04:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-find-the-email-associated-with-my-account/m-p/699116#M23129</guid>
      <dc:creator>sacredowltours</dc:creator>
      <dc:date>2023-07-17T16:04:20Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to find the email associated with my account, as there is a 11 digit reference on the ban</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-find-the-email-associated-with-my-account/m-p/699121#M23131</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1710594"&gt;@sacredowltours&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;How can I find out this information or contact support directly ?&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;Visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
      <pubDate>Sun, 16 Jul 2023 12:31:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-find-the-email-associated-with-my-account/m-p/699121#M23131</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2023-07-16T12:31:31Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to find the email associated with my account, as there is a 11 digit reference on the ban</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-find-the-email-associated-with-my-account/m-p/705233#M24126</link>
      <description>&lt;P&gt;Thank you ! I have now sent a request using the incognito through billing issues - with a request to find out what email is associated with the dropbox account, and its been 11 days with no response.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Im unable to find what im paying for - or more importantly use the service....&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;instead im now having to create more drop box accounts to do my work - because I cant log into the account im paying for.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 10 Aug 2023 03:27:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-find-the-email-associated-with-my-account/m-p/705233#M24126</guid>
      <dc:creator>sacredowltours</dc:creator>
      <dc:date>2023-08-10T03:27:07Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to find the email associated with my account, as there is a 11 digit reference on the ban</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-find-the-email-associated-with-my-account/m-p/705290#M24130</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1710594"&gt;@sacredowltours&lt;/a&gt;&lt;/SPAN&gt;, do you have the ticket ID from when you contacted the support team, so that I can locate it on the system?&lt;/P&gt;</description>
      <pubDate>Thu, 10 Aug 2023 09:13:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-find-the-email-associated-with-my-account/m-p/705290#M24130</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-08-10T09:13:44Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to find the email associated with my account, as there is a 11 digit reference on the ban</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-find-the-email-associated-with-my-account/m-p/705320#M24133</link>
      <description>&lt;P&gt;Hello, Ive contact support a few times - on the last occasion it was incognito (not signed in) as instructed by the person on the community forum, I cant find a ticket number for this not signed in ticket. Ive had a look thorough my emails and Ive contact support 3 times, I have found a ticket number attached to one of the emails - see below&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Ticket 22432197&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;In saying all this - the bank account statement was posted on the forum showing the transactions, I was hoping this would be enough with all my personal details also...&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 10 Aug 2023 12:08:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-find-the-email-associated-with-my-account/m-p/705320#M24133</guid>
      <dc:creator>sacredowltours</dc:creator>
      <dc:date>2023-08-10T12:08:52Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to find the email associated with my account, as there is a 11 digit reference on the ban</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-find-the-email-associated-with-my-account/m-p/705323#M24134</link>
      <description>&lt;P&gt;I can't find that ticket on the system. Could you try again using the steps that &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1850"&gt;@Rich&lt;/a&gt; posted to create another ticket, and let me know the ticket ID from the automated response?&lt;/P&gt;</description>
      <pubDate>Fri, 11 Aug 2023 11:47:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-find-the-email-associated-with-my-account/m-p/705323#M24134</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-08-11T11:47:15Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to find the email associated with my account, as there is a 11 digit reference on the ban</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-find-the-email-associated-with-my-account/m-p/705628#M24142</link>
      <description>&lt;P&gt;Hi Jay, ive just gone through that process again, - there is no reference number at the end of the submission. The statement after submission is:&lt;/P&gt;&lt;P&gt;Thanks, we’ll be in touch&lt;/P&gt;&lt;P class=""&gt;We’ll respond to your help request in 1–2 business days.&lt;/P&gt;&lt;DIV class=""&gt;&lt;DIV class=""&gt;&lt;DIV class=""&gt;&lt;DIV class=""&gt;&lt;DIV class=""&gt;&lt;DIV class=""&gt;&lt;P class=""&gt;Visit the help center&lt;/P&gt;&lt;/DIV&gt;&lt;/DIV&gt;&lt;/DIV&gt;&lt;/DIV&gt;&lt;DIV class=""&gt;&lt;DIV class=""&gt;&lt;DIV class=""&gt;&lt;DIV class=""&gt;&lt;P class=""&gt;Ask the community&lt;/P&gt;&lt;/DIV&gt;&lt;/DIV&gt;&lt;/DIV&gt;&lt;/DIV&gt;&lt;/DIV&gt;&lt;/DIV&gt;</description>
      <pubDate>Fri, 11 Aug 2023 11:06:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-find-the-email-associated-with-my-account/m-p/705628#M24142</guid>
      <dc:creator>sacredowltours</dc:creator>
      <dc:date>2023-08-11T11:06:34Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to find the email associated with my account, as there is a 11 digit reference on the ban</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-find-the-email-associated-with-my-account/m-p/705629#M24143</link>
      <description>&lt;P&gt;Also, there was no option to add a screenshot of the bank statement on this 'incognito' request - so ive pasted it below this text&lt;/P&gt;
&lt;P&gt;[Removed as per &lt;A href="https://www.dropboxforum.com/t5/Announcements/Community-Guidelines/m-p/325896#M245" target="_self"&gt;Community Guidelines&lt;/A&gt;]&lt;/P&gt;</description>
      <pubDate>Fri, 11 Aug 2023 11:37:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-find-the-email-associated-with-my-account/m-p/705629#M24143</guid>
      <dc:creator>sacredowltours</dc:creator>
      <dc:date>2023-08-11T11:37:00Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to find the email associated with my account, as there is a 11 digit reference on the ban</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-find-the-email-associated-with-my-account/m-p/705656#M24147</link>
      <description>&lt;P&gt;Did you create a ticket under the same email address as the one you use on the forum?&lt;/P&gt;</description>
      <pubDate>Fri, 11 Aug 2023 12:08:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-find-the-email-associated-with-my-account/m-p/705656#M24147</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-08-11T12:08:47Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to find the email associated with my account, as there is a 11 digit reference on the ban</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-find-the-email-associated-with-my-account/m-p/705658#M24149</link>
      <description>&lt;P&gt;Hi Jay, I logged in without an email address (incognito) - within the ticket request, I used the email [Removed as per &lt;A href="https://www.dropboxforum.com/t5/Announcements/Community-Guidelines/m-p/325896#M245" target="_blank"&gt;Community Guidelines&lt;/A&gt;]&lt;/P&gt;</description>
      <pubDate>Fri, 11 Aug 2023 12:41:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-find-the-email-associated-with-my-account/m-p/705658#M24149</guid>
      <dc:creator>sacredowltours</dc:creator>
      <dc:date>2023-08-11T12:41:42Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to find the email associated with my account, as there is a 11 digit reference on the ban</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-find-the-email-associated-with-my-account/m-p/705668#M24150</link>
      <description>&lt;P&gt;I still can't find that ticket in the system. In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?&lt;/P&gt;</description>
      <pubDate>Fri, 11 Aug 2023 12:58:51 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-find-the-email-associated-with-my-account/m-p/705668#M24150</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-08-11T12:58:51Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to find the email associated with my account, as there is a 11 digit reference on the ban</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-find-the-email-associated-with-my-account/m-p/705676#M24152</link>
      <description>&lt;P&gt;Yes of course i can reach out again - but im not sure why i would need to - all the information is posted on this thread to do an investigation and find the answer - being the question of 'what email address is associated with the charges on the bank statement"&lt;/P&gt;</description>
      <pubDate>Fri, 11 Aug 2023 13:10:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-find-the-email-associated-with-my-account/m-p/705676#M24152</guid>
      <dc:creator>sacredowltours</dc:creator>
      <dc:date>2023-08-11T13:10:13Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to find the email associated with my account, as there is a 11 digit reference on the ban</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-find-the-email-associated-with-my-account/m-p/705711#M24153</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1710594"&gt;@sacredowltours&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;Yes of course i can reach out again - but im not sure why i would need to - all the information is posted on this thread to do an investigation and find the answer&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;The people here on the community don't have the in-depth access to your account that may be needed, and you can't post personal information on this public forum (as can be seen by your posts that have been edited to remove such information). A help desk ticket gets your issue to the correct group to handle issues like this, and it helps keep your private information private.&lt;/P&gt;</description>
      <pubDate>Fri, 11 Aug 2023 15:16:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-find-the-email-associated-with-my-account/m-p/705711#M24153</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2023-08-11T15:16:35Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to find the email associated with my account, as there is a 11 digit reference on the ban</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-find-the-email-associated-with-my-account/m-p/705791#M24164</link>
      <description>&lt;P&gt;Not to worry, &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1710594"&gt;@sacredowltours&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;, I've just sent you an email on my end, so we'll continue looking into this over email.&lt;/P&gt;</description>
      <pubDate>Fri, 11 Aug 2023 21:48:58 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-find-the-email-associated-with-my-account/m-p/705791#M24164</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-08-11T21:48:58Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to find the email associated with my account, as there is a 11 digit reference on the ban</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-find-the-email-associated-with-my-account/m-p/705815#M24167</link>
      <description>&lt;P&gt;Great thank you. Ive replied to your email from both my email addresses verifying each email address. Hopefully its fixed soon ! Thanks&lt;/P&gt;</description>
      <pubDate>Sat, 12 Aug 2023 03:15:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-find-the-email-associated-with-my-account/m-p/705815#M24167</guid>
      <dc:creator>sacredowltours</dc:creator>
      <dc:date>2023-08-12T03:15:16Z</dc:date>
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