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  <channel>
    <title>topic Re: How long does a refund take to process? in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/703065#M23923</link>
    <description>&lt;P&gt;I checked my billing information on my profile and it says the status on my refund is completed. Does that mean I will be refunded within the 3-5 business days? I'm just trying to figure out if the refund is being processed please.&lt;/P&gt;</description>
    <pubDate>Tue, 01 Aug 2023 11:53:43 GMT</pubDate>
    <dc:creator>AhmadArif1994</dc:creator>
    <dc:date>2023-08-01T11:53:43Z</dc:date>
    <item>
      <title>How long does a refund take to process?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/702560#M23880</link>
      <description>&lt;P&gt;Hi, I was auto-charged for an annual dropbox subscription and have been notified by my bank that a refund is pending action by Dropbox. How long will the refund take to process?&lt;/P&gt;</description>
      <pubDate>Mon, 31 Jul 2023 07:48:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/702560#M23880</guid>
      <dc:creator>AhmadArif1994</dc:creator>
      <dc:date>2023-07-31T07:48:42Z</dc:date>
    </item>
    <item>
      <title>Re: How long does a refund take to process?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/702562#M23881</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1731530"&gt;@AhmadArif1994&lt;/a&gt;&lt;/SPAN&gt;, thanks for messaging the Community!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Generally, refunds take 3-5 business days for them to get processed in the system and for the amount to return to your payment provider.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you have any further queries, feel free to message back.&lt;/P&gt;</description>
      <pubDate>Mon, 31 Jul 2023 07:51:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/702562#M23881</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-07-31T07:51:10Z</dc:date>
    </item>
    <item>
      <title>Re: How long does a refund take to process?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/702565#M23882</link>
      <description>&lt;P&gt;Thank you for the reply! If i have any questions, I'll post it to this thread.&lt;/P&gt;</description>
      <pubDate>Mon, 31 Jul 2023 08:06:06 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/702565#M23882</guid>
      <dc:creator>AhmadArif1994</dc:creator>
      <dc:date>2023-07-31T08:06:06Z</dc:date>
    </item>
    <item>
      <title>Re: How long does a refund take to process?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/702962#M23910</link>
      <description>&lt;P&gt;Hi,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I subscribed to the annual package and cancelled it. I don't have access to DropBox plus anymore. I received a notification from my bank that action is pending on DropBox's side for the refund. Can someone get in touch with me to resolve the problem please?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks&lt;/P&gt;</description>
      <pubDate>Tue, 01 Aug 2023 03:30:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/702962#M23910</guid>
      <dc:creator>AhmadArif1994</dc:creator>
      <dc:date>2023-08-01T03:30:59Z</dc:date>
    </item>
    <item>
      <title>REFUND REQUEST</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/703010#M23921</link>
      <description>&lt;P&gt;Hi, I've been trying to get in contact with someone to help sort out my refund processing. Can someone confirm if it is in progress or not? I received a notification from my bank that a refund has been requested and it's pending action on Dropbox's side. Can someone please contact me for more details to help me know if I will be getting a refund or not? PLEASE HELP!&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 01 Aug 2023 09:25:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/703010#M23921</guid>
      <dc:creator>AhmadArif1994</dc:creator>
      <dc:date>2023-08-01T09:25:13Z</dc:date>
    </item>
    <item>
      <title>Re: REFUND REQUEST</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/703013#M23922</link>
      <description>&lt;P&gt;You need to contact Dropbox support direct. This is a public forum so nobody here can help.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Note that unless legally required refunds are not normally issued:&amp;nbsp;&lt;A href="https://help.dropbox.com/plans/refund" target="_blank"&gt;https://help.dropbox.com/plans/refund&lt;/A&gt;&lt;/P&gt;</description>
      <pubDate>Tue, 01 Aug 2023 09:31:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/703013#M23922</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2023-08-01T09:31:26Z</dc:date>
    </item>
    <item>
      <title>Re: How long does a refund take to process?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/703047#M23918</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1731530"&gt;@AhmadArif1994&lt;/a&gt;, as Jay mentioned, a refund can take up to 5 business days.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;When did you contact our Support, in order to get the refund, and do you have a ticket number reference to share with me?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 01 Aug 2023 11:23:18 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/703047#M23918</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-08-01T11:23:18Z</dc:date>
    </item>
    <item>
      <title>Re: How long does a refund take to process?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/703061#M23920</link>
      <description>&lt;P&gt;I haven't been in contact with anyone. There isn't a number to contact. Apparently this forum is the only place I can ask for things now that I cancelled my Dropbox plus account. I just want to know if the refund is being processed. Can someone email me personally to resolve this please?&lt;/P&gt;</description>
      <pubDate>Tue, 01 Aug 2023 11:42:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/703061#M23920</guid>
      <dc:creator>AhmadArif1994</dc:creator>
      <dc:date>2023-08-01T11:42:43Z</dc:date>
    </item>
    <item>
      <title>Re: How long does a refund take to process?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/703065#M23923</link>
      <description>&lt;P&gt;I checked my billing information on my profile and it says the status on my refund is completed. Does that mean I will be refunded within the 3-5 business days? I'm just trying to figure out if the refund is being processed please.&lt;/P&gt;</description>
      <pubDate>Tue, 01 Aug 2023 11:53:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/703065#M23923</guid>
      <dc:creator>AhmadArif1994</dc:creator>
      <dc:date>2023-08-01T11:53:43Z</dc:date>
    </item>
    <item>
      <title>Re: How long does a refund take to process?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/703093#M23927</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1731530"&gt;@AhmadArif1994&lt;/a&gt;&lt;/SPAN&gt;!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you're seeing that your refund has been completed, then there's not much we can do on our end (this means that your refund has been approved on Dropbox's side).&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;In general, the 3-5 day window mentioned above depends on your bank, so I'd recommend contacting them again to see if they can make your refund available any sooner. In any case, you should see the amount of money you've been refunded in your bank account within the week.&lt;/P&gt;</description>
      <pubDate>Tue, 01 Aug 2023 13:00:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/703093#M23927</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-08-01T13:00:43Z</dc:date>
    </item>
    <item>
      <title>I have not gotten my refund.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/710248#M24619</link>
      <description>&lt;P&gt;I cancelled my pro subscription the day before it renewed, but the payment had already been processed. I contacted support and they kindly said I would bet my money back within 3-5 business days, but it has been a week and I have not received my money back, and because I no longer have dropbox pro I can't contact support to ask them. What can I do?&lt;/P&gt;</description>
      <pubDate>Tue, 29 Aug 2023 21:29:02 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/710248#M24619</guid>
      <dc:creator>GTonella</dc:creator>
      <dc:date>2023-08-29T21:29:02Z</dc:date>
    </item>
    <item>
      <title>Re: I have not gotten my refund.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/710256#M24620</link>
      <description>&lt;P&gt;Sorry to hear about this, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1740612"&gt;@GTonella&lt;/a&gt;&lt;/SPAN&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you please give me the ticket number for your communication with our support team, so I can look into this for you?&lt;/P&gt;</description>
      <pubDate>Tue, 29 Aug 2023 22:21:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/710256#M24620</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-08-29T22:21:14Z</dc:date>
    </item>
    <item>
      <title>Refund</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/710320#M24633</link>
      <description>Hello everyone, I just wanted to ask how long it took for people to receive their refund?</description>
      <pubDate>Wed, 30 Aug 2023 07:41:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/710320#M24633</guid>
      <dc:creator>Hpslider25</dc:creator>
      <dc:date>2023-08-30T07:41:31Z</dc:date>
    </item>
    <item>
      <title>Re: Refund</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/710323#M24634</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1740737"&gt;@Hpslider25 &lt;/a&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;, welcome to our Community!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Generally, refunds take 3-5 business days for them to get processed in the system and for the amount to return to your payment provider.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you have any other questions, let me know!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 30 Aug 2023 07:58:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/710323#M24634</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-08-30T07:58:43Z</dc:date>
    </item>
    <item>
      <title>Re: Refund</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/717329#M25549</link>
      <description>&lt;P&gt;I have been waiting for 18 days for a refund DropBox initiated on 9/11/23. To this day it STILL shows as "pending" on the Dropbox website. My bank has no record of even an attempt to complete this transaction and no records of any errors.&amp;nbsp; Seriously, what is going on?!&lt;/P&gt;</description>
      <pubDate>Thu, 28 Sep 2023 17:26:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/717329#M25549</guid>
      <dc:creator>not-happy</dc:creator>
      <dc:date>2023-09-28T17:26:50Z</dc:date>
    </item>
    <item>
      <title>Re: Refund</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/717357#M25550</link>
      <description>&lt;P&gt;Thanks for bringing this to our attention, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1750103"&gt;@not-happy&lt;/a&gt;.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you have any ticket number from your convo with our support team, from when they approved your refund on the 09/11, so that I can take a look?&lt;/P&gt;</description>
      <pubDate>Thu, 28 Sep 2023 18:52:36 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/717357#M25550</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-09-28T18:52:36Z</dc:date>
    </item>
    <item>
      <title>Re: Refund</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/717375#M25551</link>
      <description>&lt;P&gt;22677006,&amp;nbsp; 22714587,&amp;nbsp; 22714665, 22744052&lt;/P&gt;</description>
      <pubDate>Thu, 28 Sep 2023 20:30:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/717375#M25551</guid>
      <dc:creator>not-happy</dc:creator>
      <dc:date>2023-09-28T20:30:03Z</dc:date>
    </item>
    <item>
      <title>Re: Refund</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/717412#M25558</link>
      <description>&lt;P&gt;Thanks for that, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1750103"&gt;@not-happy&lt;/a&gt;&lt;/SPAN&gt;. From what I can see, one of your tickets has been forwarded to our specialists, so they'll contact you as soon as possible.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I've also left them an internal message for you.&lt;/P&gt;</description>
      <pubDate>Thu, 28 Sep 2023 23:13:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/717412#M25558</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-09-28T23:13:04Z</dc:date>
    </item>
    <item>
      <title>Re: Refund</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/718401#M25694</link>
      <description>&lt;P&gt;Nancy,&lt;/P&gt;&lt;P&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;No one has contacted me and it has now been over 3 weeks since the refund was issued. I don't understand why such a simple transaction is taking so long. Is Dropbox experiencing financial difficulties?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 03 Oct 2023 15:10:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/718401#M25694</guid>
      <dc:creator>not-happy</dc:creator>
      <dc:date>2023-10-03T15:10:32Z</dc:date>
    </item>
    <item>
      <title>Refund</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/718818#M25734</link>
      <description>&lt;P&gt;It's been more than 20 days, I haven't gotten back my refund amount from dropbox.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 04 Oct 2023 20:22:22 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-long-does-a-refund-take-to-process/m-p/718818#M25734</guid>
      <dc:creator>Nandhini Ganesan</dc:creator>
      <dc:date>2023-10-04T20:22:22Z</dc:date>
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