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  <channel>
    <title>topic Re: How to cancel my plan? in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-my-plan/m-p/703952#M24001</link>
    <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1732885"&gt;@A Angeline&lt;/a&gt;&lt;/SPAN&gt;, let's jump right into this!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;First thing to check is if you upgraded directly through Dropbox or iTunes/Google Play? Also, do you use an individual plan?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;In any case, if you're directly subscribed to Dropbox, feel free to have a look at &lt;A href="https://help.dropbox.com/plans/downgrade-dropbox-plus-professional-plans" target="_blank"&gt;this&lt;/A&gt; Help Center article, and let me know if you have any questions.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks a bunch!&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Fri, 04 Aug 2023 08:14:28 GMT</pubDate>
    <dc:creator>Megan</dc:creator>
    <dc:date>2023-08-04T08:14:28Z</dc:date>
    <item>
      <title>How to cancel my plan?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-my-plan/m-p/703950#M24000</link>
      <description>&lt;P&gt;Hi Dropbox team,&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I would like to cancel my annual subscription as I no longer use Dropbox.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;How do i remove my payment gateway information in order to avoid auto-renewal next year?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks.&lt;/P&gt;
&lt;P&gt;Angeline&lt;/P&gt;</description>
      <pubDate>Fri, 04 Aug 2023 08:10:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-my-plan/m-p/703950#M24000</guid>
      <dc:creator>A Angeline</dc:creator>
      <dc:date>2023-08-04T08:10:55Z</dc:date>
    </item>
    <item>
      <title>Re: How to cancel my plan?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-my-plan/m-p/703952#M24001</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1732885"&gt;@A Angeline&lt;/a&gt;&lt;/SPAN&gt;, let's jump right into this!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;First thing to check is if you upgraded directly through Dropbox or iTunes/Google Play? Also, do you use an individual plan?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;In any case, if you're directly subscribed to Dropbox, feel free to have a look at &lt;A href="https://help.dropbox.com/plans/downgrade-dropbox-plus-professional-plans" target="_blank"&gt;this&lt;/A&gt; Help Center article, and let me know if you have any questions.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks a bunch!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 04 Aug 2023 08:14:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-my-plan/m-p/703952#M24001</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-08-04T08:14:28Z</dc:date>
    </item>
    <item>
      <title>Re: How to cancel my plan?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-my-plan/m-p/703953#M24002</link>
      <description>&lt;P&gt;Hi Megan,&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I can't locate / see PLAN in the Settings tab. Where should I be looking &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@B0F70D28791EB05FA3EA0C3BDDF08EE3/emoticons/1f61e.png" alt=":disappointed_face:" title=":disappointed_face:" /&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks.&amp;nbsp;&lt;/P&gt;&lt;P&gt;Angeline&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 04 Aug 2023 08:23:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-my-plan/m-p/703953#M24002</guid>
      <dc:creator>A Angeline</dc:creator>
      <dc:date>2023-08-04T08:23:04Z</dc:date>
    </item>
    <item>
      <title>Re: How to cancel my plan?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-my-plan/m-p/703966#M24003</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1732885"&gt;@A Angeline&lt;/a&gt;, your plan page should be right &lt;A href="https://www.dropbox.com/account/plan" target="_blank" rel="noopener"&gt;here&lt;/A&gt;.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is it possible that you're checking on the desktop or mobile app, that's why you're not able to locate it?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can access the link by visiting your account online, then click on your initials/avatar on the top right part, then &lt;STRONG&gt;Settings&lt;/STRONG&gt; and then &lt;STRONG&gt;Plan&lt;/STRONG&gt;.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 04 Aug 2023 09:11:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-my-plan/m-p/703966#M24003</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-08-04T09:11:45Z</dc:date>
    </item>
    <item>
      <title>Re: How to cancel my plan?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-my-plan/m-p/703979#M24004</link>
      <description>&lt;P&gt;Hi Megan&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;It should be an individual plan. And subscribed via desktop.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I just want to find out where to remove my credit card details.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks.&lt;/P&gt;&lt;P&gt;Angeline&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 04 Aug 2023 09:41:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-my-plan/m-p/703979#M24004</guid>
      <dc:creator>A Angeline</dc:creator>
      <dc:date>2023-08-04T09:41:03Z</dc:date>
    </item>
    <item>
      <title>Re: How to cancel my plan?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-my-plan/m-p/703987#M24007</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1732885"&gt;@A Angeline&lt;/a&gt;&lt;/SPAN&gt;, does the page come up with any errors when you're trying to access your plan page?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;What do you see there? If you have any screenshots, feel free to send them over in order for me to have a visual too.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 04 Aug 2023 10:26:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-my-plan/m-p/703987#M24007</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-08-04T10:26:45Z</dc:date>
    </item>
    <item>
      <title>Re: How to cancel my plan?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-my-plan/m-p/703993#M24009</link>
      <description>&lt;P&gt;Hi Megan,&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="AAngeline_1-1691145389755.png" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/39526i2BCB4EF0655E6DC7/image-size/medium?v=v2&amp;amp;px=400" role="button" title="AAngeline_1-1691145389755.png" alt="AAngeline_1-1691145389755.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I don't see where the Unsubscribe Plan option is located. I've always only accessed dropbox from desktop.&lt;/P&gt;&lt;P&gt;Thanks.&lt;/P&gt;&lt;P&gt;A&lt;/P&gt;</description>
      <pubDate>Fri, 04 Aug 2023 10:38:27 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-my-plan/m-p/703993#M24009</guid>
      <dc:creator>A Angeline</dc:creator>
      <dc:date>2023-08-04T10:38:27Z</dc:date>
    </item>
    <item>
      <title>Re: How to cancel my plan?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-my-plan/m-p/703997#M24010</link>
      <description>&lt;P&gt;Interesting, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1732885"&gt;@A Angeline&lt;/a&gt;&lt;/SPAN&gt;, thanks for the screenshot!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you also use a different browser, in order to see if you'll get the same results there, please?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 04 Aug 2023 10:43:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-my-plan/m-p/703997#M24010</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-08-04T10:43:25Z</dc:date>
    </item>
    <item>
      <title>Re: How to cancel my plan?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-my-plan/m-p/704000#M24011</link>
      <description>&lt;P&gt;Hi Megan&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;This is so strange, it was fine when I opened Dropbox on Microsoft Edge but when I tried to open it on Google Chrome, the system prompted that the email / password was invalid.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@B0F70D28791EB05FA3EA0C3BDDF08EE3/emoticons/1f61e.png" alt=":disappointed_face:" title=":disappointed_face:" /&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Is there any other way I can just remove my credit card details without having to cancel the plan? Actually my plan just auto-renewed in July. That's why I want to remove my credit card details before it auto-renews in 2024.&amp;nbsp; Perhaps that could be the easiest solution.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I know you're trying to help but let's not waste more time on this.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks.&lt;/P&gt;&lt;P&gt;A&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 04 Aug 2023 10:52:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-my-plan/m-p/704000#M24011</guid>
      <dc:creator>A Angeline</dc:creator>
      <dc:date>2023-08-04T10:52:52Z</dc:date>
    </item>
    <item>
      <title>Re: How to cancel my plan?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-my-plan/m-p/704013#M24012</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1732885"&gt;@A Angeline&lt;/a&gt;, when you cancel the plan, you essentially "ask the system" to remove your billing details on the next renewal, so that the plan can downgrade then.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you wish, I can send you an email, in order for us to have a closer look, and see how I can help on my end. Let me know!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 04 Aug 2023 11:43:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-my-plan/m-p/704013#M24012</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-08-04T11:43:54Z</dc:date>
    </item>
    <item>
      <title>Re: How to cancel my plan?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-my-plan/m-p/704364#M24047</link>
      <description>&lt;P&gt;Hi again Megan&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Yes, can you please send me an email to do this.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Can's seem to be able to locate the option of asking the system to remove my billing details.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;No tabs/ buttons for me to select on my screen (as shown to you).&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;This is taking so much of our time.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Can you please email me to let me know how to close this case? I don't want to risk this plan "auto- renewing" next year.&amp;nbsp;&lt;/P&gt;&lt;P&gt;Believe my email is visible to your admin/ backend system.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks for your help.&amp;nbsp;&lt;/P&gt;&lt;P&gt;Angeline&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 07 Aug 2023 00:59:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-my-plan/m-p/704364#M24047</guid>
      <dc:creator>A Angeline</dc:creator>
      <dc:date>2023-08-07T00:59:26Z</dc:date>
    </item>
    <item>
      <title>Re: How to cancel my plan?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-my-plan/m-p/704489#M24055</link>
      <description>&lt;P&gt;You're all set, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1732885"&gt;@A Angeline&lt;/a&gt;&lt;/SPAN&gt;!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Please check your &lt;A href="https://www.dropbox.com/account/general" target="_blank"&gt;email address&lt;/A&gt;, when you get the chance, and reply back to me.&lt;/P&gt;</description>
      <pubDate>Mon, 07 Aug 2023 11:31:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-cancel-my-plan/m-p/704489#M24055</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-08-07T11:31:42Z</dc:date>
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