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    <title>topic Re: Cancel; and refund in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-and-refund/m-p/704377#M24048</link>
    <description>&lt;P&gt;thank you ... will try that now.. best, Juliann&lt;/P&gt;</description>
    <pubDate>Mon, 07 Aug 2023 03:35:05 GMT</pubDate>
    <dc:creator>CancelD</dc:creator>
    <dc:date>2023-08-07T03:35:05Z</dc:date>
    <item>
      <title>Cancel; and refund</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-and-refund/m-p/704285#M24038</link>
      <description>&lt;P&gt;This is a process I could not do on a phone.&amp;nbsp; I need to cancel my subscription that has be ongoing for 3 years at $12.99&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;THE PROBLEM:&lt;/P&gt;
&lt;P&gt;The Email posted to Dropbox no long exists - Company was Purchased&amp;nbsp;&lt;/P&gt;
&lt;P&gt;The Email ESP and Website no longer exists - Company purchased (Owner close/retired)&lt;/P&gt;
&lt;P&gt;So no access to email, no access to the ESP to reset the email even if it existed&lt;/P&gt;
&lt;P&gt;No access because of no email to contact Dropbox on a preferred account access&lt;/P&gt;
&lt;P&gt;No help center and the chat is random suggests only if you have access to email.&lt;/P&gt;
&lt;P&gt;I have the credit card, changed the account, but Dropbox has authority until the account is closed.&lt;/P&gt;
&lt;P&gt;HOW AND WHO THEN CAN I CONTACT IN ACCOUNTS TO JUST STOP THIS BILLING AND CLOSE THE ACCOUNT.&amp;nbsp; &amp;nbsp;&lt;/P&gt;
&lt;P&gt;All files if any were just used to transfer to users at that time.&amp;nbsp; At time of company closure the files were removed. &lt;EM&gt;[personal information removed per the &lt;A href="https://www.dropboxforum.com/t5/Announcements/Community-Guidelines/td-p/325896" target="_blank"&gt;Community's Guidelines&lt;/A&gt;]&lt;/EM&gt; I have opened a new account dropbox under my long term email, but its just 2G and obviously can't get help.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If anyone has any ideas how to get to Dropbox beside me driving to their headquarters?&amp;nbsp; &amp;nbsp;Since I am in the Bay Area - 1800 Owens Street, SF CA is about 3 miles from my office.&amp;nbsp; &amp;nbsp;Would like to see what the community team can do to help me.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thank you,&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Juliann -&lt;/P&gt;</description>
      <pubDate>Sun, 06 Aug 2023 02:17:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-and-refund/m-p/704285#M24038</guid>
      <dc:creator>CancelD</dc:creator>
      <dc:date>2023-08-06T02:17:31Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel; and refund</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-and-refund/m-p/704291#M24040</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1733344"&gt;@CancelD&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;I need to cancel my subscription that has be ongoing for 3 years at $12.99&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You'll need to contact Dropbox Support directly. Visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
      <pubDate>Sun, 06 Aug 2023 02:19:06 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-and-refund/m-p/704291#M24040</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2023-08-06T02:19:06Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel; and refund</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-and-refund/m-p/704377#M24048</link>
      <description>&lt;P&gt;thank you ... will try that now.. best, Juliann&lt;/P&gt;</description>
      <pubDate>Mon, 07 Aug 2023 03:35:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-and-refund/m-p/704377#M24048</guid>
      <dc:creator>CancelD</dc:creator>
      <dc:date>2023-08-07T03:35:05Z</dc:date>
    </item>
    <item>
      <title>continuously being billed after canceling subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-and-refund/m-p/704611#M24064</link>
      <description>&lt;P&gt;&lt;EM&gt;I canceled this subscription more than once and I noticed that i was billed again the next month... i am 100% i followed all the steps to correctly and successfully cancel subscription for the second time.&amp;nbsp; this raised a red flag so i began to closely look over previous ban statements and i have been charged $11.99 for years for a suscription that i canceled and a service/app that i do not use.&amp;nbsp; I've tried to contact the support/help team with no luck all because i dont have a premium subscription... i am trying to get this issue resolved and would like a refund but it seems impossible because i can not verbally talk to anyone.&amp;nbsp; my next step is to contact my financial institution ... has anyone else had an issue with speaking to customer service or getting refunded?&amp;nbsp;&lt;/EM&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 07 Aug 2023 17:35:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-and-refund/m-p/704611#M24064</guid>
      <dc:creator>thetrudiamond25</dc:creator>
      <dc:date>2023-08-07T17:35:57Z</dc:date>
    </item>
    <item>
      <title>Re: continuously being billed after canceling subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-and-refund/m-p/704617#M24065</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1733757"&gt;@thetrudiamond25&lt;/a&gt;, I hope you're doing well!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'd be happy to look into this for you. Can I send you an email, in order for us to have a closer look?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted, and we'll take it from there!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 07 Aug 2023 17:50:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-and-refund/m-p/704617#M24065</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-08-07T17:50:57Z</dc:date>
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