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  <channel>
    <title>topic Re: canceling subscription in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-trial-why/m-p/707695#M24356</link>
    <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1737157"&gt;@dianasimpson&lt;/a&gt;, have you checked that the emails you're receiving asking you to cancel, are going to the same email address, as the one you have linked to your Dropbox account?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is there a chance that you have two Dropbox accounts?&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Mon, 21 Aug 2023 10:17:16 GMT</pubDate>
    <dc:creator>Megan</dc:creator>
    <dc:date>2023-08-21T10:17:16Z</dc:date>
    <item>
      <title>I can't cancel my trial, why?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-trial-why/m-p/707391#M24309</link>
      <description>&lt;P&gt;I keep getting emails saying that I'm going to be charged if I don't cancel the trial but I don't have the option to cancel when I follow the instructions.&amp;nbsp; This is very frustrating and there is no one to talk to!&amp;nbsp; I can't change anything or even delete my credit card!&amp;nbsp; I looks like I have Basic, which is free, but why am I being told that I will be charged in 7 days now?&amp;nbsp; I've been working on this for over a week.&lt;/P&gt;</description>
      <pubDate>Fri, 18 Aug 2023 22:44:46 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-trial-why/m-p/707391#M24309</guid>
      <dc:creator>dianasimpson</dc:creator>
      <dc:date>2023-08-18T22:44:46Z</dc:date>
    </item>
    <item>
      <title>Re: canceling subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-trial-why/m-p/707395#M24310</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1737157"&gt;@dianasimpson&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did you upgrade to a trial via the Dropbox site or the mobile app?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;</description>
      <pubDate>Fri, 18 Aug 2023 22:45:24 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-trial-why/m-p/707395#M24310</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-08-18T22:45:24Z</dc:date>
    </item>
    <item>
      <title>Re: canceling subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-trial-why/m-p/707405#M24311</link>
      <description>&lt;P&gt;No - but I keep getting emails saying that if I don't cancel I will be charged.. I can't cancel.&lt;/P&gt;</description>
      <pubDate>Fri, 18 Aug 2023 23:59:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-trial-why/m-p/707405#M24311</guid>
      <dc:creator>dianasimpson</dc:creator>
      <dc:date>2023-08-18T23:59:20Z</dc:date>
    </item>
    <item>
      <title>Re: canceling subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-trial-why/m-p/707407#M24312</link>
      <description>&lt;P&gt;So, you didn't upgrade via either method? What plan do you see on &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;this page&lt;/A&gt;?&lt;/P&gt;</description>
      <pubDate>Sat, 19 Aug 2023 00:08:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-trial-why/m-p/707407#M24312</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-08-19T00:08:42Z</dc:date>
    </item>
    <item>
      <title>Re: canceling subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-trial-why/m-p/707449#M24319</link>
      <description>&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="dianasimpson_0-1692441451447.png" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/39897iA52B6EA48F5AB4BB/image-size/medium?v=v2&amp;amp;px=400" role="button" title="dianasimpson_0-1692441451447.png" alt="dianasimpson_0-1692441451447.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sat, 19 Aug 2023 10:37:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-trial-why/m-p/707449#M24319</guid>
      <dc:creator>dianasimpson</dc:creator>
      <dc:date>2023-08-19T10:37:37Z</dc:date>
    </item>
    <item>
      <title>Re: canceling subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-trial-why/m-p/707695#M24356</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1737157"&gt;@dianasimpson&lt;/a&gt;, have you checked that the emails you're receiving asking you to cancel, are going to the same email address, as the one you have linked to your Dropbox account?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is there a chance that you have two Dropbox accounts?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 21 Aug 2023 10:17:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-trial-why/m-p/707695#M24356</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-08-21T10:17:16Z</dc:date>
    </item>
    <item>
      <title>Re: canceling subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-trial-why/m-p/707777#M24369</link>
      <description>&lt;P&gt;No, I do not have two accounts.&lt;/P&gt;</description>
      <pubDate>Mon, 21 Aug 2023 13:08:41 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-trial-why/m-p/707777#M24369</guid>
      <dc:creator>dianasimpson</dc:creator>
      <dc:date>2023-08-21T13:08:41Z</dc:date>
    </item>
    <item>
      <title>Re: canceling subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-trial-why/m-p/707814#M24370</link>
      <description>&lt;P&gt;This is the email I received.&amp;nbsp; This is very frustrating.&amp;nbsp; I did not upgrade to Plus.&amp;nbsp; I don't have the option to cancel the trial on my account.&lt;/P&gt;
&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2023-08-22 15.40.38.png" style="width: 800px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/39991i669FD12A89ABFA4B/image-size/large?v=v2&amp;amp;px=999" role="button" title="Screenshot 2023-08-22 15.40.38.png" alt="Screenshot 2023-08-22 15.40.38.png" /&gt;&lt;/span&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 22 Aug 2023 12:40:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-trial-why/m-p/707814#M24370</guid>
      <dc:creator>dianasimpson</dc:creator>
      <dc:date>2023-08-22T12:40:59Z</dc:date>
    </item>
    <item>
      <title>Re: canceling subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-trial-why/m-p/708042#M24395</link>
      <description>&lt;P&gt;Hello???&amp;nbsp; Is anyone going to reply to my last email?&amp;nbsp;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 22 Aug 2023 09:51:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-trial-why/m-p/708042#M24395</guid>
      <dc:creator>dianasimpson</dc:creator>
      <dc:date>2023-08-22T09:51:05Z</dc:date>
    </item>
    <item>
      <title>Re: canceling subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-trial-why/m-p/708124#M24405</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1737157"&gt;@dianasimpson&lt;/a&gt;&lt;/SPAN&gt;, sorry to jump in here, but can you please make sure to double-check the email address this email went to?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is it the same as the one you see &lt;A href="https://www.dropbox.com/account" target="_blank"&gt;here&lt;/A&gt;?&lt;/P&gt;</description>
      <pubDate>Tue, 22 Aug 2023 12:39:29 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-trial-why/m-p/708124#M24405</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-08-22T12:39:29Z</dc:date>
    </item>
    <item>
      <title>Re: canceling subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-trial-why/m-p/708203#M24427</link>
      <description>&lt;P&gt;Yes, it's the same one&lt;/P&gt;</description>
      <pubDate>Tue, 22 Aug 2023 14:59:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-trial-why/m-p/708203#M24427</guid>
      <dc:creator>dianasimpson</dc:creator>
      <dc:date>2023-08-22T14:59:05Z</dc:date>
    </item>
    <item>
      <title>Re: canceling subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-trial-why/m-p/708237#M24429</link>
      <description>&lt;P&gt;Can we send you an email, in order for us to have a closer look into this &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1737157"&gt;@dianasimpson&lt;/a&gt;?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 22 Aug 2023 16:21:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-trial-why/m-p/708237#M24429</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-08-22T16:21:05Z</dc:date>
    </item>
    <item>
      <title>Re: canceling subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-trial-why/m-p/708293#M24434</link>
      <description>&lt;P&gt;yes of course.&lt;/P&gt;</description>
      <pubDate>Tue, 22 Aug 2023 18:47:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-trial-why/m-p/708293#M24434</guid>
      <dc:creator>dianasimpson</dc:creator>
      <dc:date>2023-08-22T18:47:15Z</dc:date>
    </item>
    <item>
      <title>Re: canceling subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-trial-why/m-p/708294#M24435</link>
      <description>&lt;P&gt;Do you have my email from this thread?&lt;/P&gt;</description>
      <pubDate>Tue, 22 Aug 2023 18:47:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-trial-why/m-p/708294#M24435</guid>
      <dc:creator>dianasimpson</dc:creator>
      <dc:date>2023-08-22T18:47:48Z</dc:date>
    </item>
    <item>
      <title>Re: canceling subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-trial-why/m-p/708344#M24438</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1737157"&gt;@dianasimpson&lt;/a&gt;&lt;/SPAN&gt;, sorry to jump in here, but I just wanted to mention that I followed up via email to the email address that's associated with your profile here, on our Community.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Whenever you get the chance, please have a look at your inbox and we'll take it from there.&lt;/P&gt;</description>
      <pubDate>Tue, 22 Aug 2023 21:11:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-cancel-my-trial-why/m-p/708344#M24438</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-08-22T21:11:54Z</dc:date>
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