<?xml version="1.0" encoding="UTF-8"?>
<rss xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:taxo="http://purl.org/rss/1.0/modules/taxonomy/" version="2.0">
  <channel>
    <title>topic Re: I've paid for Plus but it's not on my account in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/708122#M24403</link>
    <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1736491"&gt;@cat_hmuaokc&lt;/a&gt;&lt;/SPAN&gt;, sorry to jump in here, but what do you see in the plan tab of your account settings &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;here&lt;/A&gt;?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, are you currently paying for your Dropbox subscription through Apple iTunes?&lt;/P&gt;</description>
    <pubDate>Tue, 22 Aug 2023 12:35:49 GMT</pubDate>
    <dc:creator>Hannah</dc:creator>
    <dc:date>2023-08-22T12:35:49Z</dc:date>
    <item>
      <title>I've paid for Plus but it's not on my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/706749#M24251</link>
      <description>&lt;P&gt;I have been using the same Dropbox account for nearly a decade. I am currently being charged $9.99 per month for the Plus Plan, yet Dropbox says I have the Basic Plan and need to upgrade before being allowed to upload. My important files have not synced or been backed up in an extremely long time due to this. Any attempts at upgrading or updating billing information have been unsuccessful and due to "being on the basic plan", my only support option is a chatbot. I have been trying for three weeks to contact someone for help, but the "human plan specialists" frequently disconnect. Not having the option to speak with someone via email or phone call is beyond frustrating, especially for the $1,200 I've spent on their services. Does anyone know what I can do?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Quick reference:&lt;/P&gt;
&lt;P&gt;- Actively paying for the Plus Plan&lt;/P&gt;
&lt;P&gt;- Dropbox says I have the Basic Plan&amp;nbsp;&lt;/P&gt;
&lt;P&gt;- There is no option to update billing information besides contacting Support&lt;/P&gt;
&lt;P&gt;- Billing screen for upgrades always says "something went wrong. Please refresh the page or contact support".&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Help please!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 16 Aug 2023 18:36:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/706749#M24251</guid>
      <dc:creator>cat_hmuaokc</dc:creator>
      <dc:date>2023-08-16T18:36:15Z</dc:date>
    </item>
    <item>
      <title>Re: I've paid for Plus but it's not on my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/706759#M24252</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1736491"&gt;@cat_hmuaokc&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Are you able to see any payments on your account from &lt;A href="https://www.dropbox.com/payments" target="_blank"&gt;this page&lt;/A&gt;?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did you originally upgrade via the Dropbox site or the mobile app? On your bank statement, were you charged by Dropbox, iTunes, or Google Play?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;</description>
      <pubDate>Wed, 16 Aug 2023 18:40:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/706759#M24252</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-08-16T18:40:52Z</dc:date>
    </item>
    <item>
      <title>Re: I've paid for Plus but it's not on my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/706770#M24253</link>
      <description>&lt;P&gt;Hi, Jay. Thank you for the response.&lt;/P&gt;&lt;P&gt;I am able to see payments on the linked page through January 2020. In my email, I have receipts for monthly payments of $11.99 for Dropbox Plus via Apple dated back to March 2020. The most recent payment was made on August 5, 2023.&amp;nbsp;&lt;/P&gt;&lt;P&gt;I don't specifically recall which I used to upgrade, but it is likely that I upgraded to the Plus Plan on the mobile app.&lt;/P&gt;</description>
      <pubDate>Wed, 16 Aug 2023 19:06:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/706770#M24253</guid>
      <dc:creator>cat_hmuaokc</dc:creator>
      <dc:date>2023-08-16T19:06:40Z</dc:date>
    </item>
    <item>
      <title>Re: I've paid for Plus but it's not on my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/706775#M24254</link>
      <description>&lt;P&gt;Could you attach a screenshot showing the payments page with the recent payments on it?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Are you certain that you're signed into the correct Dropbox account on all your devices? Does the email address &lt;A href="https://www.dropbox.com/account" target="_blank"&gt;here&lt;/A&gt; match up with those in the desktop and mobile app?&lt;/P&gt;</description>
      <pubDate>Wed, 16 Aug 2023 19:40:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/706775#M24254</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-08-16T19:40:21Z</dc:date>
    </item>
    <item>
      <title>Re: I've paid for Plus but it's not on my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/707091#M24264</link>
      <description>&lt;P&gt;I'm not able to access a page showing only the Dropbox charges and payments, but attached are some screenshots of receipts showing the payment, date, and email address associated with the Dropbox account. I have all of these receipts for at least the last three years. I also have attached two emails showing the upgrade to the Plus Plan dated March 2020 and August 2022. This is only the account I am associated with and all of my devices are logged into the account on the link you had attached.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;[Removed as per &lt;A href="https://www.dropboxforum.com/t5/Announcements/Community-Guidelines/m-p/325896#M245" target="_self"&gt;Community Guidelines&lt;/A&gt;]&lt;/P&gt;
&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_6266.PNG" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/39870iFCEDA79176F0D408/image-size/medium?v=v2&amp;amp;px=400" role="button" title="IMG_6266.PNG" alt="IMG_6266.PNG" /&gt;&lt;/span&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_6265.PNG" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/39869i5CE2667D1AA26376/image-size/medium?v=v2&amp;amp;px=400" role="button" title="IMG_6265.PNG" alt="IMG_6265.PNG" /&gt;&lt;/span&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_6264.jpg" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/39871iF83316C6AF45EB1A/image-size/medium?v=v2&amp;amp;px=400" role="button" title="IMG_6264.jpg" alt="IMG_6264.jpg" /&gt;&lt;/span&gt;&lt;/P&gt;</description>
      <pubDate>Thu, 17 Aug 2023 21:12:36 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/707091#M24264</guid>
      <dc:creator>cat_hmuaokc</dc:creator>
      <dc:date>2023-08-17T21:12:36Z</dc:date>
    </item>
    <item>
      <title>Re: I've paid for Plus but it's not on my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/707104#M24265</link>
      <description>&lt;P&gt;I've removed the images with personal details on them. &amp;nbsp;Could you clarify what you mean by not being able to see the payments? Are they not on the payments page when logged in via the browser on a desktop machine?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could you check and confirm that the email on the Dropbox mobile app is the exact same as the email address you're using on the Dropbox site?&lt;/P&gt;</description>
      <pubDate>Thu, 17 Aug 2023 21:14:11 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/707104#M24265</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-08-17T21:14:11Z</dc:date>
    </item>
    <item>
      <title>Re: I've paid for Plus but it's not on my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/707936#M24382</link>
      <description>&lt;P&gt;I am able to see payments through January 2020 on the account page, but it does not show the 42 payments made after that. To clarify, I was trying to gather only the Dropbox payments from my bank account to show payment history, but since they are under "Apple" it does not show the specific retailer unless clicked on. I have triple-checked and can confirm I am logged into only this account on all devices, desktop, and mobile apps. Please see the email address on the attached images.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You'll notice the mobile app (second image) shows I have Basic, but also shows I have 2.01TB available.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Dropbox Billingedit.jpg" style="width: 800px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/39989i29A69F4ABE9D92C8/image-size/large?v=v2&amp;amp;px=999" role="button" title="Dropbox Billingedit.jpg" alt="Dropbox Billingedit.jpg" /&gt;&lt;/span&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2023-08-21 at 4.28.57 PMedit.jpg" style="width: 800px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/39990i707B0962F4BAFB13/image-size/large?v=v2&amp;amp;px=999" role="button" title="Screenshot 2023-08-21 at 4.28.57 PMedit.jpg" alt="Screenshot 2023-08-21 at 4.28.57 PMedit.jpg" /&gt;&lt;/span&gt;&lt;/P&gt;</description>
      <pubDate>Tue, 22 Aug 2023 12:28:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/707936#M24382</guid>
      <dc:creator>cat_hmuaokc</dc:creator>
      <dc:date>2023-08-22T12:28:49Z</dc:date>
    </item>
    <item>
      <title>Re: I've paid for Plus but it's not on my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/708122#M24403</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1736491"&gt;@cat_hmuaokc&lt;/a&gt;&lt;/SPAN&gt;, sorry to jump in here, but what do you see in the plan tab of your account settings &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;here&lt;/A&gt;?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, are you currently paying for your Dropbox subscription through Apple iTunes?&lt;/P&gt;</description>
      <pubDate>Tue, 22 Aug 2023 12:35:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/708122#M24403</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-08-22T12:35:49Z</dc:date>
    </item>
    <item>
      <title>Re: I've paid for Plus but it's not on my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/708289#M24433</link>
      <description>&lt;P&gt;No worries. I appreciate any help.&amp;nbsp;&lt;/P&gt;&lt;P&gt;Yes, I am paying through iTunes. Maybe this is the issue?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;On the linked page, it now shows I have the Plus Plan. As of today, it suddenly shows I am not exceeding my storage and now shows invoices for all payments made via iTunes. I'm not sure what changed, but it appears as though the issue is resolved.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I greatly appreciate everyone's willingness to help and prompt responses.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 22 Aug 2023 18:43:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/708289#M24433</guid>
      <dc:creator>cat_hmuaokc</dc:creator>
      <dc:date>2023-08-22T18:43:08Z</dc:date>
    </item>
    <item>
      <title>Re: I've paid for Plus but it's not on my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/716642#M25477</link>
      <description>&lt;P&gt;I am having the same issue.&lt;BR /&gt;&lt;BR /&gt;Can't cancel. I can't change my billing. I have been paying for this service for nearly 10 years. I don't think I bought through iTunes. I don't know how to check this. I checked subscriptions on my phone. Don't see anything. Can someone help?&lt;/P&gt;</description>
      <pubDate>Tue, 26 Sep 2023 14:49:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/716642#M25477</guid>
      <dc:creator>AndrewM1</dc:creator>
      <dc:date>2023-09-26T14:49:26Z</dc:date>
    </item>
    <item>
      <title>Re: I've paid for Plus but it's not on my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/716649#M25478</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1749428"&gt;@AndrewM1&lt;/a&gt;&lt;/SPAN&gt;, sorry to hear about this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could you clarify what exactly is shown in your &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;plan tab&lt;/A&gt; at the moment and where are you noticing the charges for your subscription?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 26 Sep 2023 15:01:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/716649#M25478</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-09-26T15:01:48Z</dc:date>
    </item>
    <item>
      <title>Re: I've paid for Plus but it's not on my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/716676#M25481</link>
      <description>&lt;P&gt;It says drop box basic. But if i go to billing it shows i am paying for drop box plus for the last few years.&lt;/P&gt;</description>
      <pubDate>Tue, 26 Sep 2023 16:07:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/716676#M25481</guid>
      <dc:creator>AndrewM1</dc:creator>
      <dc:date>2023-09-26T16:07:14Z</dc:date>
    </item>
    <item>
      <title>Re: I've paid for Plus but it's not on my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/716677#M25482</link>
      <description>&lt;P&gt;How are you paying exactly &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1749428"&gt;@AndrewM1&lt;/a&gt;&lt;/SPAN&gt;?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you had upgraded via the website, you can try our &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;self served look up tool&lt;/A&gt; to identify the email address that's associated with your charges.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I hope this helps and please keep me posted!&lt;/P&gt;</description>
      <pubDate>Tue, 26 Sep 2023 16:10:30 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/716677#M25482</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-09-26T16:10:30Z</dc:date>
    </item>
    <item>
      <title>Re: I've paid for Plus but it's not on my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/721221#M25972</link>
      <description>I purchased the plus plan 2 days ago through apple services and can not get my storage to update to the new, correct amount. I put in a ticket the very same day and am still waiting for a reply. I see no billing info in my drop box profile under billing, and I have screenshots to provide proof of purchases as well.&lt;BR /&gt;And in a side not I tried to purchase the plus plan on the website but it kept having “errors”, the drop box lite app on the computer did the same and then finally the mobile app on my iPhone let me pay but, nothing has happened to my storage space yet.&lt;BR /&gt;Thank you for your timely response.</description>
      <pubDate>Fri, 13 Oct 2023 16:48:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/721221#M25972</guid>
      <dc:creator>AJskah01</dc:creator>
      <dc:date>2023-10-13T16:48:03Z</dc:date>
    </item>
    <item>
      <title>Re: I've paid for Plus but it's not on my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/721335#M26020</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1756921"&gt;@AJskah01&lt;/a&gt;, sorry to hear about that!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you actually just recently paid for your upgrade, can you please follow these steps?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;1. Open your Dropbox app and tap 'Account'&lt;BR /&gt;2. Tap on the gear icon at the top of your screen to access your settings&lt;BR /&gt;3. Tap on 'Restore purchases'&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This should activate your last upgrade. Also, feel free to send me your ticket number reference, in order for me to locate it on our system.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know more!&lt;/P&gt;</description>
      <pubDate>Fri, 13 Oct 2023 22:44:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/721335#M26020</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-10-13T22:44:59Z</dc:date>
    </item>
    <item>
      <title>Re: I've paid for Plus but it's not on my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/721410#M26025</link>
      <description>It says “Unable to restore Purchases” (NSURLErrorDomainError 409)&lt;BR /&gt;&lt;BR /&gt;My PayPal’s Invoice ID shows as :MSSSZWLKG7a0&lt;BR /&gt;&lt;BR /&gt;My paypal Transaction ID shows as :9B55135104317315F&lt;BR /&gt;&lt;BR /&gt;I bought this through the iPhone app as it was the only one stable enough between using the website and apps. So it is through the IPhone store, I have spoken with them over the phone and all they can do is cancel my subscription/refund&lt;BR /&gt;I’d post pictures to drop box to show you the receipts but my storage is 16.5 gb of 2 gb. So over 800% full if that matters for anything.</description>
      <pubDate>Sat, 14 Oct 2023 14:04:30 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/721410#M26025</guid>
      <dc:creator>AJskah01</dc:creator>
      <dc:date>2023-10-14T14:04:30Z</dc:date>
    </item>
    <item>
      <title>Re: I've paid for Plus but it's not on my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/721709#M26073</link>
      <description>&lt;P&gt;Sorry, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1756921"&gt;@AJskah01&lt;/a&gt;&lt;/SPAN&gt;, just to confirm, was the payment made through iTunes or PayPal?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If it was through iTunes, do you have your purchase receipt?&lt;/P&gt;</description>
      <pubDate>Mon, 16 Oct 2023 12:39:18 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/721709#M26073</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-10-16T12:39:18Z</dc:date>
    </item>
    <item>
      <title>Re: I've paid for Plus but it's not on my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/721756#M26076</link>
      <description>It was purchased through Apple services, paid for with my PayPal account.&lt;BR /&gt;Apple purchase receipt order&lt;BR /&gt;ID: MSSSZWLKG7&lt;BR /&gt;Document NO. 125715610148&lt;BR /&gt;I don’t think you can by things through PayPal like that, PayPal is a money transfer service.&lt;BR /&gt;&lt;BR /&gt;Correction I purchased Drop Box Professional Annual (yearly) as listed on the receipt. Still purchased through Apple, still paid for through PayPal.</description>
      <pubDate>Mon, 16 Oct 2023 13:53:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/721756#M26076</guid>
      <dc:creator>AJskah01</dc:creator>
      <dc:date>2023-10-16T13:53:08Z</dc:date>
    </item>
    <item>
      <title>Re: I've paid for Plus but it's not on my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/721965#M26090</link>
      <description>&lt;P&gt;Thanks, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1756921"&gt;@AJskah01&lt;/a&gt;&lt;/SPAN&gt;, can we send you an email, so we can look further into this?&lt;/P&gt;</description>
      <pubDate>Tue, 17 Oct 2023 08:37:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/721965#M26090</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-10-17T08:37:00Z</dc:date>
    </item>
    <item>
      <title>Re: I've paid for Plus but it's not on my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/722045#M26101</link>
      <description>&lt;P&gt;I'm having a similar issue. I'm paying for Plus and was charged for the Plus upgrade but my account still says Basic. My dropbox account doesn't show any charges/invoices but my bank account has show charges for $12.65 ($11.99 + tax) for the plus upgrade for the last 3 months. I keep getting emails stating I'm going over my storage space but I'm paying for plus. I can't upload anymore cause it says I don't have enough space. I've been trying to contact someone from dropbox but I get a bot or no reply back to my contact support emails. At this point, I want a refund for the last 2 months that I haven't been able to use my dropbox account.&lt;/P&gt;</description>
      <pubDate>Tue, 17 Oct 2023 14:01:46 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-ve-paid-for-Plus-but-it-s-not-on-my-account/m-p/722045#M26101</guid>
      <dc:creator>vbarker7</dc:creator>
      <dc:date>2023-10-17T14:01:46Z</dc:date>
    </item>
  </channel>
</rss>

