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    <title>topic Re: Paid for Plus (Annual) but Account Reverted to Basic in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Annual-but-Account-Reverted-to-Basic/m-p/708568#M24471</link>
    <description>&lt;P&gt;No worries, glad to have helped out. Enjoy the rest of your week!&lt;/P&gt;</description>
    <pubDate>Wed, 23 Aug 2023 16:45:13 GMT</pubDate>
    <dc:creator>Jay</dc:creator>
    <dc:date>2023-08-23T16:45:13Z</dc:date>
    <item>
      <title>Paid for Plus (Annual) but Account Reverted to Basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Annual-but-Account-Reverted-to-Basic/m-p/708533#M24461</link>
      <description>&lt;P&gt;I renewed my Dropbox Plus (which I’ve had for quite some time) on August 5th through the App Store, paying $119 for the annual plan. My account has been downgraded to Basic and no longer allows syncing and uploading. How do I resolve this? I appreciate any help you can offer!&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Here is a screenshot from my App Store record:&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_3877.jpeg" style="width: 800px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/40032i5D8E6CF3B2E229A0/image-size/large?v=v2&amp;amp;px=999" role="button" title="IMG_3877.jpeg" alt="IMG_3877.jpeg" /&gt;&lt;/span&gt;&lt;/P&gt;</description>
      <pubDate>Wed, 23 Aug 2023 14:22:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Annual-but-Account-Reverted-to-Basic/m-p/708533#M24461</guid>
      <dc:creator>stenerik</dc:creator>
      <dc:date>2023-08-23T14:22:10Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for Plus (Annual) but Account Reverted to Basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Annual-but-Account-Reverted-to-Basic/m-p/708546#M24464</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1729247"&gt;@stenerik&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Are you able to see the recent payment (both invoice and receipt) on &lt;A href="https://www.dropbox.com/payments" target="_blank"&gt;this page&lt;/A&gt; on your account?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;</description>
      <pubDate>Wed, 23 Aug 2023 15:20:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Annual-but-Account-Reverted-to-Basic/m-p/708546#M24464</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-08-23T15:20:45Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for Plus (Annual) but Account Reverted to Basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Annual-but-Account-Reverted-to-Basic/m-p/708550#M24466</link>
      <description>&lt;P&gt;Hi, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/330248"&gt;@Jay&lt;/a&gt;,&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;When I access that page it says "No payment or billing activity." That seems strange to me both because of the August 5th transaction and the fact I've been using Dropbox plus for quite some time now. Is there anything I can provide from my app store account to clarify things?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Sten-Erik&lt;/P&gt;</description>
      <pubDate>Wed, 23 Aug 2023 15:29:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Annual-but-Account-Reverted-to-Basic/m-p/708550#M24466</guid>
      <dc:creator>stenerik</dc:creator>
      <dc:date>2023-08-23T15:29:56Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for Plus (Annual) but Account Reverted to Basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Annual-but-Account-Reverted-to-Basic/m-p/708562#M24467</link>
      <description>&lt;P&gt;Are you certain that you're signed into the correct Dropbox account, the same as that in the Dropbox mobile app?&lt;/P&gt;</description>
      <pubDate>Wed, 23 Aug 2023 16:16:38 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Annual-but-Account-Reverted-to-Basic/m-p/708562#M24467</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-08-23T16:16:38Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for Plus (Annual) but Account Reverted to Basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Annual-but-Account-Reverted-to-Basic/m-p/708564#M24468</link>
      <description>&lt;P&gt;Yes; I can see all my files and also have the below message:&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2023-08-23 at 11.22.24.png" style="width: 374px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/40033i19B0F6F71D2D20B1/image-size/large?v=v2&amp;amp;px=999" role="button" title="Screenshot 2023-08-23 at 11.22.24.png" alt="Screenshot 2023-08-23 at 11.22.24.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;The only thing I can think of is my primary Apple ID is a different email than my dropbox account email. But it has worked fine until this last August 5 renewal.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 23 Aug 2023 16:26:51 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Annual-but-Account-Reverted-to-Basic/m-p/708564#M24468</guid>
      <dc:creator>stenerik</dc:creator>
      <dc:date>2023-08-23T16:26:51Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for Plus (Annual) but Account Reverted to Basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Annual-but-Account-Reverted-to-Basic/m-p/708566#M24469</link>
      <description>&lt;P&gt;Could you try restoring the purchases in the iOS app by following &lt;A href="https://help.dropbox.com/billing/subscription-error-mobile" target="_blank"&gt;these steps&lt;/A&gt; to see if it helps?&lt;/P&gt;</description>
      <pubDate>Wed, 23 Aug 2023 16:31:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Annual-but-Account-Reverted-to-Basic/m-p/708566#M24469</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-08-23T16:31:00Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for Plus (Annual) but Account Reverted to Basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Annual-but-Account-Reverted-to-Basic/m-p/708567#M24470</link>
      <description>&lt;P&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/330248"&gt;@Jay&lt;/a&gt;,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thank you. Such a simple solution. Success! I appreciate your patience and am happily syncing once again!&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;S-E&lt;/P&gt;</description>
      <pubDate>Wed, 23 Aug 2023 16:34:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Annual-but-Account-Reverted-to-Basic/m-p/708567#M24470</guid>
      <dc:creator>stenerik</dc:creator>
      <dc:date>2023-08-23T16:34:42Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for Plus (Annual) but Account Reverted to Basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Annual-but-Account-Reverted-to-Basic/m-p/708568#M24471</link>
      <description>&lt;P&gt;No worries, glad to have helped out. Enjoy the rest of your week!&lt;/P&gt;</description>
      <pubDate>Wed, 23 Aug 2023 16:45:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-Plus-Annual-but-Account-Reverted-to-Basic/m-p/708568#M24471</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-08-23T16:45:13Z</dc:date>
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