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  <channel>
    <title>topic Re: Updating Credit Card in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-credit-card-details-on-the-site/m-p/277787#M2457</link>
    <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/686989"&gt;@Frances11&lt;/a&gt;, are you trying to change your Dropbox payment information? Then follow these steps:&lt;/P&gt;
&lt;H2&gt;&amp;nbsp;&lt;/H2&gt;
&lt;OL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/login" target="_blank"&gt;Sign in to dropbox.com&lt;/A&gt;.&lt;/LI&gt;
&lt;LI&gt;Click the avatar at the top of any page.&lt;/LI&gt;
&lt;LI&gt;Click &lt;STRONG&gt;Settings&lt;/STRONG&gt;.&lt;/LI&gt;
&lt;LI&gt;Click &lt;STRONG&gt;Billing&lt;/STRONG&gt;.&lt;/LI&gt;
&lt;LI&gt;Click &lt;STRONG&gt;Update&lt;/STRONG&gt;&amp;nbsp;on the&amp;nbsp;&lt;STRONG&gt;Payment method&lt;/STRONG&gt; tab.&lt;/LI&gt;
&lt;LI&gt;Select your new payment method and enter the requested information.&lt;/LI&gt;
&lt;/OL&gt;
&lt;P&gt;&lt;STRONG&gt;Note&lt;/STRONG&gt;: If your payment method is &lt;STRONG&gt;Mobile&lt;/STRONG&gt;, you won't be able to change it using the instructions above. Visit the Apple App Store or Google Play Store to manage your subscription.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;More info:&amp;nbsp;&lt;A href="https://www.dropbox.com/help/billing/change-information" target="_blank"&gt;https://www.dropbox.com/help/billing/change-information&lt;/A&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Sat, 26 May 2018 01:55:08 GMT</pubDate>
    <dc:creator>Elixir</dc:creator>
    <dc:date>2018-05-26T01:55:08Z</dc:date>
    <item>
      <title>Can't update credit card details on the site</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-credit-card-details-on-the-site/m-p/277783#M2456</link>
      <description>&lt;P&gt;trying to change credit card on file---HOW???&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 29 May 2020 14:46:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-credit-card-details-on-the-site/m-p/277783#M2456</guid>
      <dc:creator>Frances11</dc:creator>
      <dc:date>2020-05-29T14:46:34Z</dc:date>
    </item>
    <item>
      <title>Re: Updating Credit Card</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-credit-card-details-on-the-site/m-p/277787#M2457</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/686989"&gt;@Frances11&lt;/a&gt;, are you trying to change your Dropbox payment information? Then follow these steps:&lt;/P&gt;
&lt;H2&gt;&amp;nbsp;&lt;/H2&gt;
&lt;OL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/login" target="_blank"&gt;Sign in to dropbox.com&lt;/A&gt;.&lt;/LI&gt;
&lt;LI&gt;Click the avatar at the top of any page.&lt;/LI&gt;
&lt;LI&gt;Click &lt;STRONG&gt;Settings&lt;/STRONG&gt;.&lt;/LI&gt;
&lt;LI&gt;Click &lt;STRONG&gt;Billing&lt;/STRONG&gt;.&lt;/LI&gt;
&lt;LI&gt;Click &lt;STRONG&gt;Update&lt;/STRONG&gt;&amp;nbsp;on the&amp;nbsp;&lt;STRONG&gt;Payment method&lt;/STRONG&gt; tab.&lt;/LI&gt;
&lt;LI&gt;Select your new payment method and enter the requested information.&lt;/LI&gt;
&lt;/OL&gt;
&lt;P&gt;&lt;STRONG&gt;Note&lt;/STRONG&gt;: If your payment method is &lt;STRONG&gt;Mobile&lt;/STRONG&gt;, you won't be able to change it using the instructions above. Visit the Apple App Store or Google Play Store to manage your subscription.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;More info:&amp;nbsp;&lt;A href="https://www.dropbox.com/help/billing/change-information" target="_blank"&gt;https://www.dropbox.com/help/billing/change-information&lt;/A&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sat, 26 May 2018 01:55:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-credit-card-details-on-the-site/m-p/277787#M2457</guid>
      <dc:creator>Elixir</dc:creator>
      <dc:date>2018-05-26T01:55:08Z</dc:date>
    </item>
    <item>
      <title>Re: Updating Credit Card</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-credit-card-details-on-the-site/m-p/277932#M2458</link>
      <description>&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuiz72zz70zluz70znbtdz77zsz73zmz86z1z66zz66zfz122zxz87zc3mkz65zxg"&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/686989"&gt;@Frances11&lt;/a&gt;, thanks for checking in with us on the Forum, &amp;amp; welcome!&amp;nbsp;:sailboat:&lt;/img&gt;&lt;/SPAN&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuiz72zz70zluz70znbtdz77zsz73zmz86z1z66zz66zfz122zxz87zc3mkz65zxg"&gt;&lt;BR /&gt;&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuiz72zz70zluz70znbtdz77zsz73zmz86z1z66zz66zfz122zxz87zc3mkz65zxg"&gt;I just wanted to follow up on this &amp;amp; see how &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/623312"&gt;@Elixir&lt;/a&gt;'s suggestion worked out for you. Were you able to resolve your concern in the end?&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvuiz72zz70zluz70znbtdz77zsz73zmz86z1z66zz66zfz122zxz87zc3mkz65zxg"&gt;Feel free to keep us updated on the matter here or if you have any further questions, &amp;amp; we’ll make sure to get back to you here as soon as possible. Thanks in advance &amp;amp; have a great week ahead!&amp;nbsp;&lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@D2AB87CD2ED4D821DE1757F7FCA411F5/images/emoticons/1f643.png" alt=":upside_down:" title=":upside_down:" /&gt;&lt;/SPAN&gt;&lt;/DIV&gt;</description>
      <pubDate>Mon, 28 May 2018 07:37:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-credit-card-details-on-the-site/m-p/277932#M2458</guid>
      <dc:creator>Lusil</dc:creator>
      <dc:date>2018-05-28T07:37:54Z</dc:date>
    </item>
    <item>
      <title>Re: Updating Credit Card</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-credit-card-details-on-the-site/m-p/308671#M2459</link>
      <description>&lt;P&gt;I set up a drop box account through my apple account (mobile).&amp;nbsp; I would like to change my payment method to a business credit card not associated with my apple account.&amp;nbsp; Is this possible?&lt;/P&gt;</description>
      <pubDate>Thu, 08 Nov 2018 14:50:22 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-credit-card-details-on-the-site/m-p/308671#M2459</guid>
      <dc:creator>hjn157</dc:creator>
      <dc:date>2018-11-08T14:50:22Z</dc:date>
    </item>
    <item>
      <title>Re: Updating Credit Card</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-credit-card-details-on-the-site/m-p/308873#M2460</link>
      <description>&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz69zj2z87zz74zxz85zbz74zrz71zz90zaqz86zdz77zz83z5z87zz79zz74z67xz83zsz77zid"&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/819602"&gt;@hjn157&lt;/a&gt;!&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz69zj2z87zz74zxz85zbz74zrz71zz90zaqz86zdz77zz83z5z87zz79zz74z67xz83zsz77zid"&gt;I’d kindly recommend contacting Apple Support from more info on the matter, since you mention that:&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;
&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/819602"&gt;@hjn157&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;I set up a drop box account through my apple account (mobile).&amp;nbsp;&amp;nbsp;&lt;/P&gt;
&lt;/BLOCKQUOTE&gt;
&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvz69zj2z87zz74zxz85zbz74zrz71zz90zaqz86zdz77zz83z5z87zz79zz74z67xz83zsz77zid"&gt;If you have any other questions, just give us a shout. Have a great day ahead!&amp;nbsp;&lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@BEEAA17610EBE252DA0E57250B296A61/images/emoticons/1f642.png" alt=":slight_smile:" title=":slight_smile:" /&gt;&lt;/SPAN&gt;&lt;/DIV&gt;</description>
      <pubDate>Thu, 08 Nov 2018 18:39:41 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-credit-card-details-on-the-site/m-p/308873#M2460</guid>
      <dc:creator>Lusil</dc:creator>
      <dc:date>2018-11-08T18:39:41Z</dc:date>
    </item>
    <item>
      <title>Re: Can't update credit card details on the site</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-credit-card-details-on-the-site/m-p/320723#M2461</link>
      <description>I go to settings and there is no billing link to click.</description>
      <pubDate>Wed, 02 Jan 2019 04:44:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-credit-card-details-on-the-site/m-p/320723#M2461</guid>
      <dc:creator>IanHaldimann</dc:creator>
      <dc:date>2019-01-02T04:44:13Z</dc:date>
    </item>
    <item>
      <title>Re: Can't update credit card details on the site</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-credit-card-details-on-the-site/m-p/329520#M2463</link>
      <description>&lt;P&gt;Me too Ian!&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 19 Feb 2019 02:38:29 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-credit-card-details-on-the-site/m-p/329520#M2463</guid>
      <dc:creator>DruidUser</dc:creator>
      <dc:date>2019-02-19T02:38:29Z</dc:date>
    </item>
    <item>
      <title>Re: Can't update credit card details on the site</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-credit-card-details-on-the-site/m-p/329522#M2464</link>
      <description>&lt;P&gt;Click the Billing tab at top of the page. If you don't have a Billing tab then you're either not on a paid subscription, or you started your subscription through the Apple or Google Play stores, in which case you need to contact them.&lt;/P&gt;
&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="c5c53d52d555b46773b3a3137ecb1eed.png" style="width: 793px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/8779iB81D4908F6429419/image-size/large?v=v2&amp;amp;px=999" role="button" title="c5c53d52d555b46773b3a3137ecb1eed.png" alt="c5c53d52d555b46773b3a3137ecb1eed.png" /&gt;&lt;/span&gt;&lt;/P&gt;</description>
      <pubDate>Tue, 19 Feb 2019 02:56:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-credit-card-details-on-the-site/m-p/329522#M2464</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2019-02-19T02:56:44Z</dc:date>
    </item>
    <item>
      <title>Re: Can't update credit card details on the site</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-credit-card-details-on-the-site/m-p/402700#M2465</link>
      <description>I have no Billing link to click</description>
      <pubDate>Mon, 16 Mar 2020 23:05:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-credit-card-details-on-the-site/m-p/402700#M2465</guid>
      <dc:creator>Rebecca Phillips</dc:creator>
      <dc:date>2020-03-16T23:05:05Z</dc:date>
    </item>
    <item>
      <title>Re: Can't update credit card details on the site</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-credit-card-details-on-the-site/m-p/402718#M2466</link>
      <description>&lt;P&gt;Hey&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1273907"&gt;@Rebecca Phillips&lt;/a&gt;,&amp;nbsp;thanks for nudging us on this thread!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you don't see a Billing tab, could it be that you're on a Basic (free) account? You can check this by going to &lt;A href="https://www.dropbox.com/account/plan" target="_blank" rel="noopener"&gt;your Plan tab&lt;/A&gt;.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know what you find - thanks!&lt;/P&gt;</description>
      <pubDate>Tue, 17 Mar 2020 01:48:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-credit-card-details-on-the-site/m-p/402718#M2466</guid>
      <dc:creator>Lusil</dc:creator>
      <dc:date>2020-03-17T01:48:48Z</dc:date>
    </item>
    <item>
      <title>Re: Can't update credit card details on the site</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-credit-card-details-on-the-site/m-p/426446#M2467</link>
      <description>&lt;P&gt;I have no billing tab in order to update my credit card. I am a paid user since I just received a credit card charge from Dropbox.com (which helped me realize I no longer use that credit card and have to change it). I did not sign up through Apple as I don't have an Apple account. How do I change this credit card??&amp;nbsp;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ScreenShot1.jpg" style="width: 999px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/16140i0D6A539ACF8BC6AA/image-size/large?v=v2&amp;amp;px=999" role="button" title="ScreenShot1.jpg" alt="ScreenShot1.jpg" /&gt;&lt;/span&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ScreenShot2.jpg" style="width: 999px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/16139i280EAA6F289030C5/image-size/large?v=v2&amp;amp;px=999" role="button" title="ScreenShot2.jpg" alt="ScreenShot2.jpg" /&gt;&lt;/span&gt;&lt;/P&gt;</description>
      <pubDate>Wed, 03 Jun 2020 20:38:22 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-credit-card-details-on-the-site/m-p/426446#M2467</guid>
      <dc:creator>jeffsmorris</dc:creator>
      <dc:date>2020-06-03T20:38:22Z</dc:date>
    </item>
    <item>
      <title>Re: Can't update credit card details on the site</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-credit-card-details-on-the-site/m-p/427677#M2468</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1311008"&gt;@jeffsmorris&lt;/a&gt;; thanks for joining our Community and happy Monday!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;At first, note that this charge seems to be associated with an annual Plus account and the account you're looking at in your screenshot seems to be part of a free team account so it's normal not to have a billing tab to update the billing info. You should be able to verify if that's the case by looking at the &lt;A href="https://www.dropbox.com/account/plan" target="_blank" rel="noopener"&gt;account's plab tab&lt;/A&gt;.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could you try our &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank" rel="noopener"&gt;self served look up tool&lt;/A&gt; and see if the email address that's associated with the charge in question matches the one you see on your account's settings online as shown within your screenshot?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know what you find!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 08 Jun 2020 15:25:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-update-credit-card-details-on-the-site/m-p/427677#M2468</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2020-06-08T15:25:42Z</dc:date>
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