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    <title>topic Re: already paid the bill, but the dropbox plan is still basic in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/already-paid-the-bill-but-the-dropbox-plan-is-still-basic/m-p/710940#M24707</link>
    <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1741428"&gt;@Yusuf_123&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;It sounds like the last subscription didn't go through on the Dropbox mobile app, if you're not seeing the transaction on your Dropbox account.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Were you charged by Google Play in your bank account? Have you been in contact with Google or the bank regarding the transaction?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;</description>
    <pubDate>Fri, 01 Sep 2023 14:55:49 GMT</pubDate>
    <dc:creator>Jay</dc:creator>
    <dc:date>2023-09-01T14:55:49Z</dc:date>
    <item>
      <title>already paid the bill, but the dropbox plan is still basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/already-paid-the-bill-but-the-dropbox-plan-is-still-basic/m-p/710916#M24703</link>
      <description>&lt;P&gt;hello, i have a problem with my dropbox. i usually pay dropbox every month. pay through googleplay.&lt;/P&gt;&lt;P&gt;But this time is not like usual. after paying the bill, my dropbox plan remains on the basic plan. even still told to upgrade the subscription plan.&lt;/P&gt;&lt;P&gt;Besides that. when I open dropbox on my phone, it keeps loading, can't enter my dropbox.&lt;/P&gt;</description>
      <pubDate>Fri, 01 Sep 2023 14:08:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/already-paid-the-bill-but-the-dropbox-plan-is-still-basic/m-p/710916#M24703</guid>
      <dc:creator>Yusuf_123</dc:creator>
      <dc:date>2023-09-01T14:08:42Z</dc:date>
    </item>
    <item>
      <title>there is no history or billing activity on the /www.dropbox.com/manage/billing website.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/already-paid-the-bill-but-the-dropbox-plan-is-still-basic/m-p/710924#M24706</link>
      <description>&lt;P&gt;I always pay my bill every month. From April, to this August. But there is no history or billing activity on the /&lt;A href="http://www.dropbox.com/manage/billing" target="_blank"&gt;www.dropbox.com/manage/billing&lt;/A&gt; website. why is this? but on googleplay it shows the payment history.&lt;/P&gt;&lt;P&gt;It doesn't seem possible that my account paid it wrong. because I have had dropbox plus access for several months.&lt;/P&gt;</description>
      <pubDate>Fri, 01 Sep 2023 14:21:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/already-paid-the-bill-but-the-dropbox-plan-is-still-basic/m-p/710924#M24706</guid>
      <dc:creator>Yusuf_123</dc:creator>
      <dc:date>2023-09-01T14:21:14Z</dc:date>
    </item>
    <item>
      <title>Re: already paid the bill, but the dropbox plan is still basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/already-paid-the-bill-but-the-dropbox-plan-is-still-basic/m-p/710940#M24707</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1741428"&gt;@Yusuf_123&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;It sounds like the last subscription didn't go through on the Dropbox mobile app, if you're not seeing the transaction on your Dropbox account.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Were you charged by Google Play in your bank account? Have you been in contact with Google or the bank regarding the transaction?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;</description>
      <pubDate>Fri, 01 Sep 2023 14:55:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/already-paid-the-bill-but-the-dropbox-plan-is-still-basic/m-p/710940#M24707</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-09-01T14:55:49Z</dc:date>
    </item>
    <item>
      <title>Re: already paid the bill, but the dropbox plan is still basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/already-paid-the-bill-but-the-dropbox-plan-is-still-basic/m-p/711051#M24722</link>
      <description>&lt;P&gt;hi jay, yesterday I tried to refund through google play store, and it was successfully refunded this morning. then I tried this morning, paying through dropbox and it was successful. thank you. I was worried yesterday, because of unusual problems. And now my account is successfully dropbox plus.&lt;/P&gt;</description>
      <pubDate>Sat, 02 Sep 2023 01:47:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/already-paid-the-bill-but-the-dropbox-plan-is-still-basic/m-p/711051#M24722</guid>
      <dc:creator>Yusuf_123</dc:creator>
      <dc:date>2023-09-02T01:47:50Z</dc:date>
    </item>
    <item>
      <title>Re: already paid the bill, but the dropbox plan is still basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/already-paid-the-bill-but-the-dropbox-plan-is-still-basic/m-p/711285#M24750</link>
      <description>&lt;P&gt;I'm glad to hear that it was resolved. If you need any further assistance in the future, please let me know.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Enjoy your week ahead!&lt;/P&gt;</description>
      <pubDate>Mon, 04 Sep 2023 09:59:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/already-paid-the-bill-but-the-dropbox-plan-is-still-basic/m-p/711285#M24750</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-09-04T09:59:33Z</dc:date>
    </item>
    <item>
      <title>Payment Not Updated</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/already-paid-the-bill-but-the-dropbox-plan-is-still-basic/m-p/725048#M26435</link>
      <description>&lt;P&gt;&lt;SPAN&gt;My subscription had lapsed as the credit card provided was canceled. I updated the credit card info and made the payment. But I still can not get access to my full subscription. Non of my files are shown when I log in and it shows only 2GB storage and offering me to upgrade.&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Fri, 27 Oct 2023 17:52:18 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/already-paid-the-bill-but-the-dropbox-plan-is-still-basic/m-p/725048#M26435</guid>
      <dc:creator>Kan34</dc:creator>
      <dc:date>2023-10-27T17:52:18Z</dc:date>
    </item>
    <item>
      <title>Re: Payment Not Updated</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/already-paid-the-bill-but-the-dropbox-plan-is-still-basic/m-p/725058#M26436</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1761073"&gt;@Kan34&lt;/a&gt;&lt;/SPAN&gt;, thanks for reaching out to us today.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If your payment was successful, but you see a free account with 2 GB and no files inside, it's possible that you created and signed into a new account instead of signing into your existing, paid one.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I would suggest adding your billing info &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;here&lt;/A&gt;, to find out the email address linked to your paid account and compare it with the one you see for the Basic account; are they different?&lt;/P&gt;</description>
      <pubDate>Fri, 27 Oct 2023 18:48:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/already-paid-the-bill-but-the-dropbox-plan-is-still-basic/m-p/725058#M26436</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-10-27T18:48:14Z</dc:date>
    </item>
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