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  <channel>
    <title>topic Re: Update billing info email, but I have a Dropbox Basic account. in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/712112#M24921</link>
    <description>&lt;P&gt;It's possible I had a free trial years ago and that's likely where my card information came from.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;My credit card is listed under Account&amp;gt;Manage Account&amp;gt;Billing. However under "Payment Method" there's no place to edit or remove the card.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;The email said that my credit card was expiring at the end of the month and prompted me to update my billing info.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;-Jade&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Thu, 07 Sep 2023 13:45:25 GMT</pubDate>
    <dc:creator>jade1230</dc:creator>
    <dc:date>2023-09-07T13:45:25Z</dc:date>
    <item>
      <title>Update billing info email, but I have a Dropbox Basic account.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/711748#M24892</link>
      <description>&lt;P&gt;I am confused by the message I received from Dropbox asking for me to update my billing info. Here's the message:&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;"Your credit card is expiring at the end of the month!&lt;/P&gt;
&lt;P&gt;To keep your Dropbox account current, click the button below to access your account and update your credit card expiration date and billing address. This way, when it comes time for your subscription to renew on 2020-03-06, all your information will already be up to date."&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;There are at least five problems with this.&lt;/P&gt;
&lt;P&gt;1. I have only Dropbox Basic (free), which means there is no need to charge a credit card.&lt;/P&gt;
&lt;P&gt;2. The renewal date listed in this message (2020-03-06) is over 3 years ago!&lt;/P&gt;
&lt;P&gt;3. While I do have a credit card listed with Dropbox, it isn't correct, but there is no way for me to change it!&lt;/P&gt;
&lt;P&gt;4. The implication is that I won't be able to keep the account unless I change my credit card.&lt;/P&gt;
&lt;P&gt;5. I've tried every obvious way to contact someone at Dropbox to explain what is going on, but it appears there are no options that are open to me as a Basic user.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Any ideas on what is going on and what, if anything, I need to do?&lt;/P&gt;</description>
      <pubDate>Wed, 06 Sep 2023 00:20:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/711748#M24892</guid>
      <dc:creator>mkalichman</dc:creator>
      <dc:date>2023-09-06T00:20:25Z</dc:date>
    </item>
    <item>
      <title>Re: Update billing info email, but I have a Dropbox Basic account.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/711753#M24893</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1742620"&gt;@mkalichman&lt;/a&gt;, welcome to our Community!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Are you certain the email is a new one, and not old? Is it possible that you have a different Dropbox account?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You mentioned that you have a credit card listed with Dropbox: is that on a different account?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted, and we'll take it from there!&lt;/P&gt;</description>
      <pubDate>Wed, 06 Sep 2023 00:22:09 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/711753#M24893</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-09-06T00:22:09Z</dc:date>
    </item>
    <item>
      <title>Re: Update billing info email, but I have a Dropbox Basic account.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/711755#M24894</link>
      <description>&lt;P&gt;Thanks Megan for checking.&lt;/P&gt;&lt;P&gt;The message was sent to my correct e-mail address, which is associated with my only dropbox account. The date of the message was today, sent this morning Pacific time.&lt;/P&gt;&lt;P&gt;The credit card I mentioned is associated with this account. I don't remember whether it was required or optional, but I apparently added it to my account some years ago. That particular card is no longer valid, even if it were to be charged, which it shouldn't be!&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Mike&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 06 Sep 2023 00:39:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/711755#M24894</guid>
      <dc:creator>mkalichman</dc:creator>
      <dc:date>2023-09-06T00:39:54Z</dc:date>
    </item>
    <item>
      <title>Re: Update billing info email, but I have a Dropbox Basic account.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/711781#M24897</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1742620"&gt;@mkalichman&lt;/a&gt;&lt;/SPAN&gt;, as you're on a &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;Dropbox Basic plan&lt;/A&gt;, and you're not on any trial or paid plan, then you can ignore the email, since it won't try to charge you.&lt;/P&gt;</description>
      <pubDate>Wed, 06 Sep 2023 08:33:18 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/711781#M24897</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-09-06T08:33:18Z</dc:date>
    </item>
    <item>
      <title>Re: Update billing info email, but I have a Dropbox Basic account.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/711873#M24905</link>
      <description>&lt;P&gt;Thanks Jay. That's good to know, but it still leaves the question of why the message went out as written in the first place. Perhaps you could pass the word up the line to have someone see if they can tighten things up on communications? As it is, this makes me wonder about attention to detail at Dropbox!&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Mike&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 06 Sep 2023 14:26:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/711873#M24905</guid>
      <dc:creator>mkalichman</dc:creator>
      <dc:date>2023-09-06T14:26:21Z</dc:date>
    </item>
    <item>
      <title>Re: Update billing info email, but I have a Dropbox Basic account.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/711893#M24906</link>
      <description>&lt;P&gt;I received the same email this morning, with the same out-of-date information. Mine said "&lt;SPAN&gt;This way, when it comes time for your subscription to renew on 2021-02-20, all your information will already be up to date." &lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;I'm confused because I also have a basic account. I would like to remove my credit card information from my account since I don't plan on subscribing to Dropbox Plus, but there's no button to edit/remove my card in my Billing settings. Please advise!&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Wed, 06 Sep 2023 16:05:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/711893#M24906</guid>
      <dc:creator>jade1230</dc:creator>
      <dc:date>2023-09-06T16:05:00Z</dc:date>
    </item>
    <item>
      <title>Re: Update billing info email, but I have a Dropbox Basic account.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/712056#M24920</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1742831"&gt;@jade1230&lt;/a&gt;&lt;/SPAN&gt; - thanks for flagging this with us.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, thank you for your feedback on this &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1742620"&gt;@mkalichman&lt;/a&gt;&lt;/SPAN&gt; - it's been noted in our system.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;When it comes to the notification at hand now, note that it's possible that a mistake happened in the system and this was sent by accident.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is it possible that you had started a trial around the mentioned times by any chance?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you're on the Basic plan now, your billing info should no longer be saved on your accounts. Could you clarify where you're seeing your billing information being stored? Is it in the email notification or your account's settings online?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 07 Sep 2023 10:30:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/712056#M24920</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-09-07T10:30:35Z</dc:date>
    </item>
    <item>
      <title>Re: Update billing info email, but I have a Dropbox Basic account.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/712112#M24921</link>
      <description>&lt;P&gt;It's possible I had a free trial years ago and that's likely where my card information came from.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;My credit card is listed under Account&amp;gt;Manage Account&amp;gt;Billing. However under "Payment Method" there's no place to edit or remove the card.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;The email said that my credit card was expiring at the end of the month and prompted me to update my billing info.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;-Jade&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 07 Sep 2023 13:45:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/712112#M24921</guid>
      <dc:creator>jade1230</dc:creator>
      <dc:date>2023-09-07T13:45:25Z</dc:date>
    </item>
    <item>
      <title>Re: Update billing info email, but I have a Dropbox Basic account.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/712145#M24922</link>
      <description>&lt;P&gt;Jade's situation is exactly the same as mine. I suppose it doesn't matter that my credit card is still saved since that card is expired, but it seems there should be a simple way to remove it?&lt;/P&gt;</description>
      <pubDate>Thu, 07 Sep 2023 15:16:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/712145#M24922</guid>
      <dc:creator>mkalichman</dc:creator>
      <dc:date>2023-09-07T15:16:16Z</dc:date>
    </item>
    <item>
      <title>Re: Update billing info email, but I have a Dropbox Basic account.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/713110#M25012</link>
      <description>&lt;P&gt;Hi all!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;We've reported these mismatching emails to our Payments team, and they reviewed our processes to make sure it reaches only the correct users. So, if you ever receive a similar email (which you shouldn't), please let us know.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1742620"&gt;@mkalichman&lt;/a&gt; and &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1742831"&gt;@jade1230&lt;/a&gt;, we'd be happy to open a support ticket to help remove your credit cards if that's OK.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks for the reports.&lt;/P&gt;</description>
      <pubDate>Tue, 12 Sep 2023 15:14:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/713110#M25012</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-09-12T15:14:44Z</dc:date>
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    <item>
      <title>Re: Update billing info email, but I have a Dropbox Basic account.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/713112#M25013</link>
      <description>&lt;P&gt;Thanks Nancy, that would be great if you could remove the credit card information. Thank you!&lt;/P&gt;</description>
      <pubDate>Tue, 12 Sep 2023 15:17:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/713112#M25013</guid>
      <dc:creator>mkalichman</dc:creator>
      <dc:date>2023-09-12T15:17:40Z</dc:date>
    </item>
    <item>
      <title>Re: Update billing info email, but I have a Dropbox Basic account.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/713140#M25015</link>
      <description>&lt;P&gt;Thank you! I'd like to remove my credit card information as well.&lt;/P&gt;</description>
      <pubDate>Tue, 12 Sep 2023 16:13:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/713140#M25015</guid>
      <dc:creator>jade1230</dc:creator>
      <dc:date>2023-09-12T16:13:50Z</dc:date>
    </item>
    <item>
      <title>Re: Update billing info email, but I have a Dropbox Basic account.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/713170#M25017</link>
      <description>&lt;P&gt;I just sent you the emails! I'll see you both there, thanks!&amp;nbsp;&lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@96BDC0194935973C95B55C70BF23B118/emoticons/1f60e.png" alt=":smiling_face_with_sunglasses:" title=":smiling_face_with_sunglasses:" /&gt;&lt;/P&gt;</description>
      <pubDate>Tue, 12 Sep 2023 17:50:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/713170#M25017</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-09-12T17:50:25Z</dc:date>
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    <item>
      <title>Re: Update billing info email, but I have a Dropbox Basic account.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/715735#M25325</link>
      <description>&lt;P&gt;Boy, Dropbox does not make anything easy. I received this message:&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;STRONG&gt;Take a moment to verify your payment details&lt;/STRONG&gt; You should if you want to renew your Dropbox subscription. ​​Your current subscription will be downgraded to Dropbox Basic, with a limited space of 2 GB, if we don't receive your payment soon.&lt;/P&gt;&lt;P&gt;Update your billing info now to continue with your current plan.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;When I log into my acct there is absolutely no billing option. It says I have a basic plan, so how can I be downgraded to basic. Does this mean I'm not paying anything, it's a free plan? So why why does it say I'll be downgraded to basic if I don't update my billing info.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Seems like a marketing ploy to get people to upgrade to paid plans.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 22 Sep 2023 16:30:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/715735#M25325</guid>
      <dc:creator>Lettice</dc:creator>
      <dc:date>2023-09-22T16:30:55Z</dc:date>
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    <item>
      <title>Re: Update billing info email, but I have a Dropbox Basic account.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/715767#M25329</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1748269"&gt;@Lettice&lt;/a&gt;&lt;/SPAN&gt;, did you have a paid account at some point? If you're not seeing any payments on &lt;A href="https://www.dropbox.com/payments" target="_blank"&gt;this page&lt;/A&gt;, is it possible that you have another email address on which there could be a Dropbox account?&lt;/P&gt;</description>
      <pubDate>Fri, 22 Sep 2023 18:24:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/715767#M25329</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-09-22T18:24:07Z</dc:date>
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    <item>
      <title>Re: Update billing info email, but I have a Dropbox Basic account.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/717765#M25602</link>
      <description>&lt;P&gt;Hi Nancy,&lt;/P&gt;&lt;P&gt;I'm having a similar problem to&amp;nbsp;&lt;A href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1742620" target="_blank"&gt;@mkalichman&lt;/A&gt;&lt;SPAN&gt;&amp;nbsp;and&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1742831" target="_blank"&gt;@jade1230&lt;/A&gt;&amp;nbsp;in that I've cancelled my free trial before the end date so I now have a basic account, but I cannot remove my card details from my account. I want to ensure that I will not be charged at the end of the trial as I have already cancelled, please could you also help me remove any card details from my account?&lt;/P&gt;&lt;P&gt;Additionally, I never received the supposed email from &lt;A href="mailto:no-reply@dropbox.com" target="_blank"&gt;no-reply@dropbox.com&lt;/A&gt; to confirm my trial has been successfully cancelled, despite my account being downgraded.&amp;nbsp;&lt;/P&gt;&lt;P&gt;Your help would be greatly appreciated, thanks.&lt;/P&gt;</description>
      <pubDate>Sat, 30 Sep 2023 16:24:09 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/717765#M25602</guid>
      <dc:creator>lcola</dc:creator>
      <dc:date>2023-09-30T16:24:09Z</dc:date>
    </item>
    <item>
      <title>Re: Update billing info email, but I have a Dropbox Basic account.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/718128#M25657</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1750634"&gt;@lcola&lt;/a&gt;&lt;/SPAN&gt;, thanks for the nudge on this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If your account already got downgraded after the end of the trial, then your billing info has already been automatically removed from the account.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I hope this helps!&lt;/P&gt;</description>
      <pubDate>Mon, 02 Oct 2023 18:12:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/718128#M25657</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-10-02T18:12:28Z</dc:date>
    </item>
    <item>
      <title>Re: Update billing info email, but I have a Dropbox Basic account.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/718419#M25695</link>
      <description>&lt;P&gt;Hi Hannah,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks for your reply. Eventhough my account has been downgraded, when I go to 'Manage my account', I can still see my card details under 'Billing'. As I have cancelled before the end of my trial, I don't understand why Dropbox still has my card details and there is no option to remove it. I also didn't receive an email confirmation to tell me my cancellation was successful, eventhough this is mentioned in the Help Centre.&amp;nbsp;&lt;A href="https://help.dropbox.com/plans/cancel-free-trial" target="_blank"&gt;https://help.dropbox.com/plans/cancel-free-trial&lt;/A&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Please could you help erase these billing details as I don't want to risk getting any charges in the future. I'd be extremely grateful for any help you can provide. Thank you.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 03 Oct 2023 15:56:23 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/718419#M25695</guid>
      <dc:creator>lcola</dc:creator>
      <dc:date>2023-10-03T15:56:23Z</dc:date>
    </item>
    <item>
      <title>Re: Update billing info email, but I have a Dropbox Basic account.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/718450#M25697</link>
      <description>&lt;P&gt;Thanks for the update here, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1750634"&gt;@lcola&lt;/a&gt;&lt;/SPAN&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If your account is downgraded, your billing info shouldn't be stored anymore.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Would you mind sending us a screenshot of the page you see them in? Of course, please make sure to mask/edit out your actual billing info.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, a screenshot of what you see in your &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;plan page&lt;/A&gt; would also be helpful.&lt;/P&gt;</description>
      <pubDate>Tue, 03 Oct 2023 18:24:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/718450#M25697</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-10-03T18:24:20Z</dc:date>
    </item>
    <item>
      <title>Re: Update billing info email, but I have a Dropbox Basic account.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/718591#M25712</link>
      <description>&lt;P&gt;Hi Hannah,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks for your reply. I've attached a screenshot below of my plan and an image of where I can see my billing details which should be removed. Thanks for your help.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="lcola_1-1696406960801.png" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/40961i59CA861DAB97FD65/image-size/medium?v=v2&amp;amp;px=400" role="button" title="lcola_1-1696406960801.png" alt="lcola_1-1696406960801.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="lcola_3-1696407000515.png" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/40964iAF5D8447C014FD97/image-size/medium?v=v2&amp;amp;px=400" role="button" title="lcola_3-1696407000515.png" alt="lcola_3-1696407000515.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt; &lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 04 Oct 2023 08:10:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Update-billing-info-email-but-I-have-a-Dropbox-Basic-account/m-p/718591#M25712</guid>
      <dc:creator>lcola</dc:creator>
      <dc:date>2023-10-04T08:10:42Z</dc:date>
    </item>
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