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  <channel>
    <title>topic Re: Upgrading my account in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/712867#M24996</link>
    <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1744336"&gt;@Cyan Distribution&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;So how can it be basic but were paying for Plus?&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You likely have more than one account. Use the &lt;A href="https://help.dropbox.com/billing/find-credit-card-charge" target="_blank" rel="noopener"&gt;credit card charge lookup tool&lt;/A&gt; to identify the account you're paying for.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;BLOCKQUOTE&gt;&lt;HR /&gt;I also want to change my card details in which we are paying but this is proving so difficult. There is not one section that helps you with it, it is not straight forward at all.&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;If your account shows as Basic, you wouldn't have the billing options available to you since Basic is a free plan.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;BLOCKQUOTE&gt;&lt;HR /&gt;I asked on the live chat and he was no help at all either.&amp;nbsp;&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;If you opened the Sales chat, they can't do much with existing accounts. They're only a Sales channel, and the chat on the Support page for Basic accounts is a bot.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you have a billing issue you need to contact Dropbox Support directly. Visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank" rel="noopener"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
    <pubDate>Mon, 11 Sep 2023 14:40:35 GMT</pubDate>
    <dc:creator>Rich</dc:creator>
    <dc:date>2023-09-11T14:40:35Z</dc:date>
    <item>
      <title>Being billed for Plus but it says Basic.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/659020#M19048</link>
      <description>&lt;P&gt;Hi, I am currently being billed for Plus and have done so for years but now Dropbox says I am on the Basic plan which doesn't make any sense. It might be because a few months ago someone from another company shared a folder with me but somehow I got added to their company Dropbox. They recently rectified that and removed me from their company Dropbox. Please can someone urgently prioritise fixing this as I need to use my Dropbox and it says it is full. I have logged a query on with your support. Thanks Megan&lt;/P&gt;</description>
      <pubDate>Mon, 13 Feb 2023 09:43:11 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/659020#M19048</guid>
      <dc:creator>MeganLittle</dc:creator>
      <dc:date>2023-02-13T09:43:11Z</dc:date>
    </item>
    <item>
      <title>Re: Being billed for Plus but it says Basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/659077#M19050</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/321016"&gt;@MeganLittle&lt;/a&gt;, how are you today?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is it possible that you upgraded a different account than the one you're looking at?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you tried using our &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;self-serve look-up tool&lt;/A&gt;, in order to locate the Dropbox account linked to the charge, and identify if it's a different one?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Feel free to also let me know your ticket number, in order for me to locate in on our system.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 13 Feb 2023 09:46:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/659077#M19050</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-02-13T09:46:15Z</dc:date>
    </item>
    <item>
      <title>Re: Being billed for Plus but it says Basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/659088#M19051</link>
      <description>&lt;P&gt;Amazing that is super helpful and was exactly what was happening! I had an old colleague who had left our company and I was still paying for their Dropbox! Will order my own account now&lt;/P&gt;</description>
      <pubDate>Mon, 13 Feb 2023 10:25:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/659088#M19051</guid>
      <dc:creator>MeganLittle</dc:creator>
      <dc:date>2023-02-13T10:25:07Z</dc:date>
    </item>
    <item>
      <title>Re: Being billed for Plus but it says Basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/659123#M19056</link>
      <description>&lt;P&gt;Awesome news &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/321016"&gt;@MeganLittle&lt;/a&gt;!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you need anything else, I am always here for you.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 13 Feb 2023 11:44:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/659123#M19056</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-02-13T11:44:42Z</dc:date>
    </item>
    <item>
      <title>Upgrading my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/712862#M24995</link>
      <description>&lt;P&gt;I hop someone can help. I had been chatting to an online chat person from Dropbox who proved very unhelpful and snappy at me. I have an account that says 'Basic' but the invoices say 'Plus' and it is £9.99 month?! So how can it be basic but were paying for Plus? I also want to change my card details in which we are paying but this is proving so difficult. There is not one section that helps you with it, it is not straight forward at all. I asked on the live chat and he was no help at all either.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 11 Sep 2023 14:21:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/712862#M24995</guid>
      <dc:creator>Cyan Distribution</dc:creator>
      <dc:date>2023-09-11T14:21:48Z</dc:date>
    </item>
    <item>
      <title>Re: Upgrading my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/712867#M24996</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1744336"&gt;@Cyan Distribution&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;So how can it be basic but were paying for Plus?&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You likely have more than one account. Use the &lt;A href="https://help.dropbox.com/billing/find-credit-card-charge" target="_blank" rel="noopener"&gt;credit card charge lookup tool&lt;/A&gt; to identify the account you're paying for.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;BLOCKQUOTE&gt;&lt;HR /&gt;I also want to change my card details in which we are paying but this is proving so difficult. There is not one section that helps you with it, it is not straight forward at all.&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;If your account shows as Basic, you wouldn't have the billing options available to you since Basic is a free plan.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;BLOCKQUOTE&gt;&lt;HR /&gt;I asked on the live chat and he was no help at all either.&amp;nbsp;&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;If you opened the Sales chat, they can't do much with existing accounts. They're only a Sales channel, and the chat on the Support page for Basic accounts is a bot.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you have a billing issue you need to contact Dropbox Support directly. Visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank" rel="noopener"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
      <pubDate>Mon, 11 Sep 2023 14:40:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/712867#M24996</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2023-09-11T14:40:35Z</dc:date>
    </item>
    <item>
      <title>Re: Upgrading my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/712868#M24997</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1744336"&gt;@Cyan Distribution&lt;/a&gt;, welcome to our Community!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, can you please clarify if you have two Dropbox accounts linked to two different emails? If you have the transaction ID that is linked to your charges, you can also take a look &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;here&lt;/A&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;As for updating your billing info, you'd need to access the account first, then follow &lt;A href="https://help.dropbox.com/billing/change-information" target="_blank"&gt;these&lt;/A&gt; steps, provided the account was upgraded directly through Dropbox.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted for any updates!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 11 Sep 2023 14:40:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/712868#M24997</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-09-11T14:40:32Z</dc:date>
    </item>
    <item>
      <title>Re: Being billed for Plus but it says Basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/712869#M24998</link>
      <description>&lt;P&gt;We have one account with one email address (log in) so i am unsure why it is confusing.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 11 Sep 2023 14:43:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/712869#M24998</guid>
      <dc:creator>Cyan Distribution</dc:creator>
      <dc:date>2023-09-11T14:43:20Z</dc:date>
    </item>
    <item>
      <title>Re: Being billed for Plus but it says Basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/712896#M25000</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1744336"&gt;@Cyan Distribution&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;, can you also let me know the rest of the info, please?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Such as how did you upgrade, and if you got any results when searching for the charge?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 11 Sep 2023 16:39:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/712896#M25000</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-09-11T16:39:25Z</dc:date>
    </item>
    <item>
      <title>Re: Being billed for Plus but it says Basic.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/713198#M25019</link>
      <description>&lt;P&gt;I have to change my credit card information but DropBox will not allow me to complete this task, and I showing Basic Dropbox and paying for Plus ?&lt;/P&gt;</description>
      <pubDate>Tue, 12 Sep 2023 19:33:22 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/713198#M25019</guid>
      <dc:creator>faber security</dc:creator>
      <dc:date>2023-09-12T19:33:22Z</dc:date>
    </item>
    <item>
      <title>Re: Being billed for Plus but it says Basic</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/713230#M25026</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1744794"&gt;@faber security&lt;/a&gt;&lt;/SPAN&gt;, could you clarify more on how it isn't allowing you to complete the task?&lt;/P&gt;</description>
      <pubDate>Tue, 12 Sep 2023 21:40:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/713230#M25026</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-09-12T21:40:47Z</dc:date>
    </item>
    <item>
      <title>Billed for Plus, Says Basic (but I have my 2TB, but limited devices and no customer support)</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/718492#M25705</link>
      <description>&lt;P&gt;Hello, I pay for Dropbox Plus, but my account comes up as Basic. However, I have 2TB (which comes with Plus), but it only lets me connect limited devices (i.e. Basic). I tried to speak to someone via the chat box, but because it comes up as Basic he says I do cannot receive email customer support (even though I'm paying for it) and I should post on this discussion board. Can anyone help me? Dropbox tech team please can you sort out my account? I am basically paying for a service which I'm only partially receiving and sales team refuse to put me in direct contact with support team. Thank you!&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 03 Oct 2023 21:33:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/718492#M25705</guid>
      <dc:creator>AEF</dc:creator>
      <dc:date>2023-10-03T21:33:57Z</dc:date>
    </item>
    <item>
      <title>Re: Billed for Plus, Says Basic (but I have my 2TB, but limited devices and no customer support)</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/718500#M25706</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1751685"&gt;@AEF&lt;/a&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did you upgrade from the Dropbox site directly, or via the Dropbox mobile app?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Are you sure you're paying for the correct Dropbox account and that you don't have two of them? Feel free to let me know what your &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;plan page&lt;/A&gt; reports too.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 03 Oct 2023 22:06:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/718500#M25706</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-10-03T22:06:03Z</dc:date>
    </item>
    <item>
      <title>Re: Billed for Plus, Says Basic (but I have my 2TB, but limited devices and no customer support)</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/718505#M25707</link>
      <description>&lt;P&gt;Hi thanks for getting back to me quickly! To be honest it's quite a long time ago that I signed up for Plus, so I cannot remember where I signed up, but I doubt it would have been the mobile app as I mostly use it on my computer. With the chat box guy I checked my other dropbox account but that's just a Basic, unused one (which I intend to delete). Additionally - my account half knows it's Plus - I have 2TB to use, of which I've used about 12.5%.. so it sort of knows it's Plus, but not really. If you see what I mean...&lt;/P&gt;</description>
      <pubDate>Tue, 03 Oct 2023 22:24:22 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/718505#M25707</guid>
      <dc:creator>AEF</dc:creator>
      <dc:date>2023-10-03T22:24:22Z</dc:date>
    </item>
    <item>
      <title>Re: Billed for Plus, Says Basic (but I have my 2TB, but limited devices and no customer support)</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/718529#M25709</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1751685"&gt;@AEF&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;, my pleasure!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you have the billing info of the Plus charge, in order to use our &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;self-serve look-up tool&lt;/A&gt;, just to check if it's the same Dropbox account, as the one you're using on your end?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 04 Oct 2023 01:11:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/718529#M25709</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-10-04T01:11:12Z</dc:date>
    </item>
    <item>
      <title>Re: Billed for Plus, Says Basic (but I have my 2TB, but limited devices and no customer support)</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/718592#M25713</link>
      <description>&lt;P&gt;What billing info is required for the tool? I have the dates it is coming out for my account and the amount. Thanks!&lt;/P&gt;</description>
      <pubDate>Wed, 04 Oct 2023 08:17:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/718592#M25713</guid>
      <dc:creator>AEF</dc:creator>
      <dc:date>2023-10-04T08:17:13Z</dc:date>
    </item>
    <item>
      <title>Re: Billed for Plus, Says Basic (but I have my 2TB, but limited devices and no customer support)</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/718638#M25718</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1751685"&gt;@AEF&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;, sorry to jump in here, but I just wanted to mention that you can use our look up tool with a transaction ID.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you don't have it at hand, you can contact your bank directly and ask for it/them.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 04 Oct 2023 10:37:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/718638#M25718</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-10-04T10:37:04Z</dc:date>
    </item>
    <item>
      <title>Re: Billed for Plus, Says Basic (but I have my 2TB, but limited devices and no customer support)</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/718816#M25730</link>
      <description>&lt;P&gt;Thanks - I've checked on my banking app and there is no 12 alphanumeric code - there's a 9 digit one followed by another 9 digit one. Could this be because I am in the UK, not the USA? How can I speak to someone in Dropbox customer service or complaints team about this rather than using a discussion board? I can't see how I can cancel the payments even, since it isn't set up as a Direct Debit.&amp;nbsp; Thanks for your help.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 04 Oct 2023 20:11:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/718816#M25730</guid>
      <dc:creator>AEF</dc:creator>
      <dc:date>2023-10-04T20:11:33Z</dc:date>
    </item>
    <item>
      <title>Re: Billed for Plus, Says Basic (but I have my 2TB, but limited devices and no customer support)</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/718826#M25732</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1751685"&gt;@AEF&lt;/a&gt;, I just sent you an email, I'll see you there!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 04 Oct 2023 20:27:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/718826#M25732</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-10-04T20:27:03Z</dc:date>
    </item>
    <item>
      <title>Re: Billed for Plus, Says Basic (but I have my 2TB, but limited devices and no customer support)</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/718960#M25741</link>
      <description>&lt;P&gt;Received, thank you &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@FBF7D2AB59A0D6E861EBF6A36F93B7E2/emoticons/1f642.png" alt=":slightly_smiling_face:" title=":slightly_smiling_face:" /&gt;&lt;/P&gt;</description>
      <pubDate>Thu, 05 Oct 2023 09:22:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-billed-for-Plus-but-it-says-Basic/m-p/718960#M25741</guid>
      <dc:creator>AEF</dc:creator>
      <dc:date>2023-10-05T09:22:56Z</dc:date>
    </item>
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