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    <title>topic Re: Cant find my account, in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cant-find-my-account/m-p/712895#M24999</link>
    <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1716172"&gt;@Eirik1&lt;/a&gt;, you should be able to find the ticket number reference by checking your email's inbox.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you also let me know if the self-served look-up tool to identify the email address behind the charge, gave you any results?&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Mon, 11 Sep 2023 16:39:07 GMT</pubDate>
    <dc:creator>Megan</dc:creator>
    <dc:date>2023-09-11T16:39:07Z</dc:date>
    <item>
      <title>Cant find my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cant-find-my-account/m-p/693076#M22354</link>
      <description>&lt;P&gt;Started a dropbox account with the professional subscription at my former employer. Been charged twice since I stopped working there, but I cant access my account, the only proof I have of its existence its the receipt from my credit card company. I would very much like to get this resolved, super annoying and whats worse is that I cannot contact dropbox my phone since I cant access the paid membership account.&lt;/P&gt;</description>
      <pubDate>Tue, 20 Jun 2023 09:59:27 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cant-find-my-account/m-p/693076#M22354</guid>
      <dc:creator>Eirik1</dc:creator>
      <dc:date>2023-06-20T09:59:27Z</dc:date>
    </item>
    <item>
      <title>Re: Cant find my account,</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cant-find-my-account/m-p/693082#M22357</link>
      <description>&lt;P&gt;Hi there &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1716172"&gt;@Eirik1&lt;/a&gt;&lt;/SPAN&gt;, sorry to hear you're having issues with this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you tried the &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;self served look-up tool&lt;/A&gt; to identify the email address that's associated the charges in question?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If that doesn't help much, you can reach out to our support team through &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;this form&lt;/A&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Just make sure to use an incognito window and fill out all the relevant information.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once you get a ticket number from our system, you can share it with us here so that we can look it up too.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I hope this helps!&lt;/P&gt;</description>
      <pubDate>Tue, 20 Jun 2023 09:58:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cant-find-my-account/m-p/693082#M22357</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-06-20T09:58:55Z</dc:date>
    </item>
    <item>
      <title>Re: Cant find my account,</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cant-find-my-account/m-p/706602#M24246</link>
      <description>&lt;P&gt;Hello again, filled out the sheet two months ago. Never got a response.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 16 Aug 2023 10:07:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cant-find-my-account/m-p/706602#M24246</guid>
      <dc:creator>Eirik1</dc:creator>
      <dc:date>2023-08-16T10:07:00Z</dc:date>
    </item>
    <item>
      <title>Re: Cant find my account,</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cant-find-my-account/m-p/706619#M24247</link>
      <description>&lt;P&gt;Did you receive a ticket number, when you submitted the form, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1716172"&gt;@Eirik1&lt;/a&gt;&lt;/SPAN&gt;?&lt;/P&gt;</description>
      <pubDate>Wed, 16 Aug 2023 11:17:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cant-find-my-account/m-p/706619#M24247</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-08-16T11:17:48Z</dc:date>
    </item>
    <item>
      <title>Re: Cant find my account,</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cant-find-my-account/m-p/712861#M24993</link>
      <description>&lt;P&gt;I think so, got some sort of confirmation and a an automatic message saying they would reach out in a couple of days or so.&lt;/P&gt;</description>
      <pubDate>Mon, 11 Sep 2023 14:20:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cant-find-my-account/m-p/712861#M24993</guid>
      <dc:creator>Eirik1</dc:creator>
      <dc:date>2023-09-11T14:20:57Z</dc:date>
    </item>
    <item>
      <title>Re: Cant find my account,</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cant-find-my-account/m-p/712895#M24999</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1716172"&gt;@Eirik1&lt;/a&gt;, you should be able to find the ticket number reference by checking your email's inbox.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you also let me know if the self-served look-up tool to identify the email address behind the charge, gave you any results?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 11 Sep 2023 16:39:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cant-find-my-account/m-p/712895#M24999</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-09-11T16:39:07Z</dc:date>
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