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    <title>topic Re: Pay subscription in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Pay-subscription/m-p/715814#M25331</link>
    <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1747852"&gt;@JIm A&lt;/a&gt;&lt;/SPAN&gt;, sorry to hear you're having issues with this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could you clarify what &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;plan&lt;/A&gt; you're on at the moment and send us a screenshot of the exact error you're &amp;nbsp;getting including the full URL of the page you're navigating to?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks so much!&lt;/P&gt;</description>
    <pubDate>Fri, 22 Sep 2023 20:59:09 GMT</pubDate>
    <dc:creator>Walter</dc:creator>
    <dc:date>2023-09-22T20:59:09Z</dc:date>
    <item>
      <title>Pay subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Pay-subscription/m-p/715804#M25330</link>
      <description>&lt;P&gt;This is my fourth day trying to pay my annual subscription and I’m receiving the same error message, which is a pop-up red banner, stating some thing has gone wrong. Please refresh the page or contact customer support. I cannot process my payment. Somebody said they were going to correspond with me via email and that has not happened either.&lt;/P&gt;</description>
      <pubDate>Fri, 22 Sep 2023 20:57:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Pay-subscription/m-p/715804#M25330</guid>
      <dc:creator>JIm A</dc:creator>
      <dc:date>2023-09-22T20:57:05Z</dc:date>
    </item>
    <item>
      <title>Re: Pay subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Pay-subscription/m-p/715814#M25331</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1747852"&gt;@JIm A&lt;/a&gt;&lt;/SPAN&gt;, sorry to hear you're having issues with this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could you clarify what &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;plan&lt;/A&gt; you're on at the moment and send us a screenshot of the exact error you're &amp;nbsp;getting including the full URL of the page you're navigating to?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks so much!&lt;/P&gt;</description>
      <pubDate>Fri, 22 Sep 2023 20:59:09 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Pay-subscription/m-p/715814#M25331</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-09-22T20:59:09Z</dc:date>
    </item>
    <item>
      <title>Re: Pay subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Pay-subscription/m-p/715836#M25332</link>
      <description>2,000 GB plan. I currently through Apple, but dropped it and want to go direct. I’ve been paying for this plan for about four years. I’m having trouble with Apple paying on time so I want to go direct.&lt;BR /&gt;&lt;BR /&gt;&lt;BR /&gt;</description>
      <pubDate>Fri, 22 Sep 2023 22:15:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Pay-subscription/m-p/715836#M25332</guid>
      <dc:creator>JIm A</dc:creator>
      <dc:date>2023-09-22T22:15:57Z</dc:date>
    </item>
    <item>
      <title>Re: Pay subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Pay-subscription/m-p/715837#M25333</link>
      <description>Here is the url: &lt;A href="https://www.dropbox.com/buy/plus" target="_blank"&gt;https://www.dropbox.com/buy/plus&lt;/A&gt;&lt;BR /&gt;&lt;BR /&gt;How do I attach a screen shot of the red banner? It says something has gone wrong contact support.</description>
      <pubDate>Fri, 22 Sep 2023 22:17:51 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Pay-subscription/m-p/715837#M25333</guid>
      <dc:creator>JIm A</dc:creator>
      <dc:date>2023-09-22T22:17:51Z</dc:date>
    </item>
    <item>
      <title>Re: Pay subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Pay-subscription/m-p/715838#M25334</link>
      <description>Since I’m dropping Apple as my payment method through iTunes, I’ve been downgraded to basic. I’ve been on the 2000 GB plan for years.</description>
      <pubDate>Fri, 22 Sep 2023 22:18:36 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Pay-subscription/m-p/715838#M25334</guid>
      <dc:creator>JIm A</dc:creator>
      <dc:date>2023-09-22T22:18:36Z</dc:date>
    </item>
    <item>
      <title>Re: Pay subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Pay-subscription/m-p/715842#M25335</link>
      <description>&lt;P&gt;Thanks for the additional information &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1747852"&gt;@JIm A&lt;/a&gt;&lt;/SPAN&gt; - much appreciated.&lt;/P&gt;
&lt;P&gt;&lt;BR /&gt;Could you try clearing your browser's cache or try another browser and let me know if you still get an error?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you do, you can use the camera icon (insert photo option) within your reply's box to send us a screenshot.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 22 Sep 2023 23:46:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Pay-subscription/m-p/715842#M25335</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-09-22T23:46:47Z</dc:date>
    </item>
    <item>
      <title>Re: Pay subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Pay-subscription/m-p/715848#M25336</link>
      <description>Before contacting you, I’ve tried two browsers and cleared the cache on all. It has not made any difference.</description>
      <pubDate>Sat, 23 Sep 2023 00:38:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Pay-subscription/m-p/715848#M25336</guid>
      <dc:creator>JIm A</dc:creator>
      <dc:date>2023-09-23T00:38:48Z</dc:date>
    </item>
    <item>
      <title>Re: Pay subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Pay-subscription/m-p/715849#M25337</link>
      <description>&lt;P&gt;In that case, may we reach out via email to have a further look internally &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1747852"&gt;@JIm A&lt;/a&gt;&lt;/SPAN&gt;?&lt;/P&gt;</description>
      <pubDate>Sat, 23 Sep 2023 00:53:51 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Pay-subscription/m-p/715849#M25337</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-09-23T00:53:51Z</dc:date>
    </item>
    <item>
      <title>Re: Pay subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Pay-subscription/m-p/715853#M25338</link>
      <description>Please do. I need access to my files and it’s now an emergency. I’ve been playing with us for four days. It’s becoming past obnoxious. I definitely need some help.</description>
      <pubDate>Sat, 23 Sep 2023 01:05:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Pay-subscription/m-p/715853#M25338</guid>
      <dc:creator>JIm A</dc:creator>
      <dc:date>2023-09-23T01:05:14Z</dc:date>
    </item>
    <item>
      <title>Re: Pay subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Pay-subscription/m-p/715954#M25345</link>
      <description>This is the fourth day I’ve been waiting to pay for my subscription. I’ve been paying for 2000 GB for over three years and I change from iTunes payment to direct and I cannot get the payment to go through. I consistently get the red banner message that says something is wrong. Can someone please help me Today because I cannot wait any longer to sync my files. As I’ve been asked several times I’ve used multiple browsers and I’ve cleared my cache. When I enter my payment information, a red banner pops up that says something has gone wrong and the purchase button will not highlight.</description>
      <pubDate>Sat, 23 Sep 2023 16:22:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Pay-subscription/m-p/715954#M25345</guid>
      <dc:creator>JIm A</dc:creator>
      <dc:date>2023-09-23T16:22:21Z</dc:date>
    </item>
    <item>
      <title>Re: Pay subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Pay-subscription/m-p/716236#M25399</link>
      <description>&lt;P&gt;Thanks for the nudge on this &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1747852"&gt;@JIm A&lt;/a&gt;&lt;/SPAN&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I can see you're in direct communication via your open ticket with my colleague Hannah, so I passed your comments on. She'll be getting back to you soon, but please let us know if you have anything else to add in the meantime. &amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 25 Sep 2023 11:58:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Pay-subscription/m-p/716236#M25399</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-09-25T11:58:17Z</dc:date>
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