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    <title>topic Re: Upgrade not effected in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-not-confirmed-after-paying/m-p/717265#M25542</link>
    <description>Hi, I upgraded online, not on the app. I only have the debit notification from my bank, nothing from Dropbox. It does show that the payment was to Dropbox. How do I share the payment receipt?</description>
    <pubDate>Thu, 28 Sep 2023 14:27:19 GMT</pubDate>
    <dc:creator>Dikasyoka</dc:creator>
    <dc:date>2023-09-28T14:27:19Z</dc:date>
    <item>
      <title>Upgrade not confirmed after paying</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-not-confirmed-after-paying/m-p/717165#M25529</link>
      <description>&lt;P&gt;I paid for a 2TB upgrade for my Dropbox on 21 September 2023. My bank debited the 11.99 but Dropbox did not confirm the upgrade. My account still says I'm out of space. I keep being tossed back and forth by Customer service. Can somebody please help?&lt;/P&gt;</description>
      <pubDate>Thu, 28 Sep 2023 09:30:29 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-not-confirmed-after-paying/m-p/717165#M25529</guid>
      <dc:creator>Dikasyoka</dc:creator>
      <dc:date>2023-09-28T09:30:29Z</dc:date>
    </item>
    <item>
      <title>Re: Upgrade not effected</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-not-confirmed-after-paying/m-p/717170#M25530</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1749977"&gt;@Dikasyoka&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did you upgrade via the Dropbox site directly, or via the mobile app?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;According to your bank statement, were you charged by Dropbox, iTunes or Google Play?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;As you mentioned the support team, do you have the ticket ID in order to locate it on my end?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;</description>
      <pubDate>Thu, 28 Sep 2023 09:30:38 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-not-confirmed-after-paying/m-p/717170#M25530</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-09-28T09:30:38Z</dc:date>
    </item>
    <item>
      <title>Re: Upgrade not effected</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-not-confirmed-after-paying/m-p/717265#M25542</link>
      <description>Hi, I upgraded online, not on the app. I only have the debit notification from my bank, nothing from Dropbox. It does show that the payment was to Dropbox. How do I share the payment receipt?</description>
      <pubDate>Thu, 28 Sep 2023 14:27:19 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-not-confirmed-after-paying/m-p/717265#M25542</guid>
      <dc:creator>Dikasyoka</dc:creator>
      <dc:date>2023-09-28T14:27:19Z</dc:date>
    </item>
    <item>
      <title>Re: Upgrade not effected</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-not-confirmed-after-paying/m-p/717283#M25545</link>
      <description>&lt;P&gt;Do you see any payments on &lt;A href="https://www.dropbox.com/payments" target="_blank"&gt;this page&lt;/A&gt; on your account?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Are you certain the upgrade was for this account? Could you check the &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;card lookup tool&lt;/A&gt; to determine if the payment was for another Dropbox account?&lt;/P&gt;</description>
      <pubDate>Thu, 28 Sep 2023 15:11:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-not-confirmed-after-paying/m-p/717283#M25545</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-09-28T15:11:50Z</dc:date>
    </item>
    <item>
      <title>Re: Upgrade not effected</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-not-confirmed-after-paying/m-p/717300#M25546</link>
      <description>Hi,&lt;BR /&gt;I am certain I paid for my account. I have tried to use the lookup tool but since I don't have the 12 digit code, it's useless. Please tell me how I can attach a screenshot of my visa payment</description>
      <pubDate>Thu, 28 Sep 2023 15:59:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-not-confirmed-after-paying/m-p/717300#M25546</guid>
      <dc:creator>Dikasyoka</dc:creator>
      <dc:date>2023-09-28T15:59:20Z</dc:date>
    </item>
    <item>
      <title>Re: Upgrade not effected</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-not-confirmed-after-paying/m-p/717307#M25548</link>
      <description>&lt;P&gt;You can contact the billing team by opening an incognito/private browsing window, while not signed into your account, and accessing &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;this link&lt;/A&gt;, choose 'Other' and then put in an email address that you can access, followed by your billing info.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;They will be able to assist from there on.&lt;/P&gt;</description>
      <pubDate>Thu, 28 Sep 2023 16:23:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-not-confirmed-after-paying/m-p/717307#M25548</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-09-28T16:23:17Z</dc:date>
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