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    <title>topic I upgraded, but didn't get my space in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-upgraded-but-didn-t-get-my-space/m-p/717758#M25599</link>
    <description>&lt;P&gt;Ik heb mijn account geupgrade, via de Dropbox site. Maar ik krijg geen factuur in de mail en mijn account krijgt niet meer opslag. Kan ook geen 'aankoop herstellen', dat kopje staat niet in mijn accountinstellingen.&lt;/P&gt;&lt;P&gt;--------------&lt;/P&gt;&lt;P&gt;I upgraded my account via the Dropbox site. But I don't receive an invoice in the email and my account no longer gets storage. Also cannot 'restore purchase', that heading is not in my account settings.&lt;/P&gt;</description>
    <pubDate>Mon, 02 Oct 2023 18:24:05 GMT</pubDate>
    <dc:creator>milouvdeelen</dc:creator>
    <dc:date>2023-10-02T18:24:05Z</dc:date>
    <item>
      <title>I upgraded, but didn't get my space</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-upgraded-but-didn-t-get-my-space/m-p/717758#M25599</link>
      <description>&lt;P&gt;Ik heb mijn account geupgrade, via de Dropbox site. Maar ik krijg geen factuur in de mail en mijn account krijgt niet meer opslag. Kan ook geen 'aankoop herstellen', dat kopje staat niet in mijn accountinstellingen.&lt;/P&gt;&lt;P&gt;--------------&lt;/P&gt;&lt;P&gt;I upgraded my account via the Dropbox site. But I don't receive an invoice in the email and my account no longer gets storage. Also cannot 'restore purchase', that heading is not in my account settings.&lt;/P&gt;</description>
      <pubDate>Mon, 02 Oct 2023 18:24:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-upgraded-but-didn-t-get-my-space/m-p/717758#M25599</guid>
      <dc:creator>milouvdeelen</dc:creator>
      <dc:date>2023-10-02T18:24:05Z</dc:date>
    </item>
    <item>
      <title>Re: I upgraded, but didn't get my space</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-upgraded-but-didn-t-get-my-space/m-p/717963#M25633</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1750615"&gt;@milouvdeelen&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you see any payments on &lt;A href="https://www.dropbox.com/payments" target="_blank"&gt;this page&lt;/A&gt; on your account?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;What payment method did you use when upgrading? Are you certain you were signed into the correct account on the site?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;
&lt;P&gt;---&lt;/P&gt;
&lt;P&gt;Hoi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1750615"&gt;@milouvdeelen&lt;/a&gt;, bedankt dat je dit onder onze aandacht hebt gebracht.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Ziet u betalingen op deze pagina in uw account?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Welke betaalmethode heeft u gebruikt bij het upgraden? Weet u zeker dat u met het juiste account op de site bent aangemeld?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Dit zal mij helpen om verder te helpen!&lt;/P&gt;</description>
      <pubDate>Mon, 02 Oct 2023 08:05:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-upgraded-but-didn-t-get-my-space/m-p/717963#M25633</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-10-02T08:05:31Z</dc:date>
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    <item>
      <title>Re: I upgraded, but didn't get my space</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-upgraded-but-didn-t-get-my-space/m-p/718049#M25649</link>
      <description>&lt;P&gt;Hoi, dankjewel. Ik heb maar één account en één mailadres, dus dat kan niet anders zijn. Ik heb met iDeal betaald en op mijn afschrijving staat ook met naam 'Dropbox'.&amp;nbsp;&lt;BR /&gt;&lt;BR /&gt;Alvast bedankt!&lt;/P&gt;&lt;P&gt;-----------&lt;/P&gt;&lt;P&gt;Hi, thank you. I only have one account and one email address, so that couldn't be different. I paid with iDeal and my statement also says 'Dropbox'.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thank you in advance!&lt;/P&gt;</description>
      <pubDate>Mon, 02 Oct 2023 18:25:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-upgraded-but-didn-t-get-my-space/m-p/718049#M25649</guid>
      <dc:creator>milouvdeelen</dc:creator>
      <dc:date>2023-10-02T18:25:14Z</dc:date>
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      <title>Re: I upgraded, but didn't get my space</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-upgraded-but-didn-t-get-my-space/m-p/718056#M25650</link>
      <description>&lt;P&gt;Thanks for the info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;this link&lt;/A&gt;, choose 'Other' and then put in an email address that you can access, followed by your billing info.&lt;BR /&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 02 Oct 2023 12:58:41 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-upgraded-but-didn-t-get-my-space/m-p/718056#M25650</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-10-02T12:58:41Z</dc:date>
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    <item>
      <title>Re: I upgraded, but didn't get my space</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-upgraded-but-didn-t-get-my-space/m-p/718072#M25652</link>
      <description>&lt;P&gt;Bedankt. Alleen bij mij staat er geen betaling zoals in de beschrijving wel zou moeten..&lt;/P&gt;&lt;P&gt;---------&lt;/P&gt;&lt;P&gt;Thank you. Only for me there is no payment as it should be in the description..&lt;/P&gt;</description>
      <pubDate>Mon, 02 Oct 2023 18:25:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-upgraded-but-didn-t-get-my-space/m-p/718072#M25652</guid>
      <dc:creator>milouvdeelen</dc:creator>
      <dc:date>2023-10-02T18:25:52Z</dc:date>
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    <item>
      <title>Re: I upgraded, but didn't get my space</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-upgraded-but-didn-t-get-my-space/m-p/718135#M25659</link>
      <description>&lt;P&gt;Hoi ook van mij, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1750615"&gt;@milouvdeelen&lt;/a&gt;!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Kunt u alstublieft verduidelijken wat u daarmee bedoelt? Stuur ons gerust ook een screenshot van wat je ziet.&lt;/P&gt;
&lt;P&gt;------------------&lt;/P&gt;
&lt;P&gt;Hi from me too, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1750615"&gt;@milouvdeelen&lt;/a&gt;!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you please clarify what you mean by that? Feel free to send us a screenshot of what you see, as well.&lt;/P&gt;</description>
      <pubDate>Mon, 02 Oct 2023 18:29:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-upgraded-but-didn-t-get-my-space/m-p/718135#M25659</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-10-02T18:29:10Z</dc:date>
    </item>
    <item>
      <title>Re: I upgraded, but didn't get my space</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-upgraded-but-didn-t-get-my-space/m-p/718155#M25661</link>
      <description>&lt;P&gt;Als ik de stappen volg die hiervoor als tip werden gegeven, staat er geen informatie bij mijn rekeningen/abonnementen. Ik kan nergens terugvinden dat ik 119,88 euro heb betaald, behalve bij de afschrijving van mijn bank. Hopelijk kan iemand mij helpen, want ik kan met niemand contact opnemen omdat hij geen upgrade herkent. Waar kan ik een foto toevoegen?&lt;/P&gt;
&lt;P&gt;--------------&lt;/P&gt;
&lt;P&gt;If I follow the steps given as a tip above, there is no information on my accounts/subscriptions. I cannot find anywhere that I paid 119.88 euros, except when my bank debited it. Hopefully someone can help me because I can't contact anyone because they don't recognize an upgrade. Where can I add a photo?&lt;/P&gt;</description>
      <pubDate>Wed, 04 Oct 2023 22:52:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-upgraded-but-didn-t-get-my-space/m-p/718155#M25661</guid>
      <dc:creator>milouvdeelen</dc:creator>
      <dc:date>2023-10-04T22:52:43Z</dc:date>
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    <item>
      <title>Re: I upgraded, but didn't get my space</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-upgraded-but-didn-t-get-my-space/m-p/718204#M25664</link>
      <description>&lt;P&gt;Hoi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1750615"&gt;@milouvdeelen&lt;/a&gt;, heb je precies de stappen gevolgd die Jay voorstelde om een nieuw ticket te openen bij ons Supportteam?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Als je problemen hebt ondervonden of fouten bent tegengekomen, laat het me dan weten! Ik wil ook graag een nieuw ticket voor je openen, laat het me gewoon weten.&lt;BR /&gt;--&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1750615"&gt;@milouvdeelen&lt;/a&gt;, did you follow the exact steps that Jay suggested in order to open a new ticket with our Support team?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you had any issues, or came across any errors, let me know more! I'd also be more than happy to open a new ticket on my end for you, just let me know.&lt;/P&gt;</description>
      <pubDate>Mon, 02 Oct 2023 22:36:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-upgraded-but-didn-t-get-my-space/m-p/718204#M25664</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-10-02T22:36:13Z</dc:date>
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    <item>
      <title>Re: I upgraded, but didn't get my space</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-upgraded-but-didn-t-get-my-space/m-p/718270#M25672</link>
      <description>&lt;P&gt;Dankjewel! Ja ik heb de stappen gevolgd, maar ook bij de laatste stap staat niks over dat ik betaald heb. Er is nergens iets terug te vinden, maar heb wel een bankafschrift en dus betaald &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@1507585025625E3F642EB0573DD437FE/emoticons/1f613.png" alt=":downcast_face_with_sweat:" title=":downcast_face_with_sweat:" /&gt;&lt;/P&gt;
&lt;P&gt;-------------&lt;/P&gt;
&lt;P&gt;Thank you! Yes, I followed the steps, but the last step also says nothing about my payment. Nothing can be found anywhere, but I do have a bank statement and so paid &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@1507585025625E3F642EB0573DD437FE/emoticons/1f613.png" alt=":downcast_face_with_sweat:" title=":downcast_face_with_sweat:" /&gt;&lt;/P&gt;</description>
      <pubDate>Wed, 04 Oct 2023 22:53:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-upgraded-but-didn-t-get-my-space/m-p/718270#M25672</guid>
      <dc:creator>milouvdeelen</dc:creator>
      <dc:date>2023-10-04T22:53:14Z</dc:date>
    </item>
    <item>
      <title>Re: I upgraded, but didn't get my space</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-upgraded-but-didn-t-get-my-space/m-p/718375#M25687</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1750615"&gt;@milouvdeelen&lt;/a&gt;&lt;/SPAN&gt;, sorry to jump in here, but would it be OK if we reached out via email to have a further look internally?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;---&lt;/P&gt;
&lt;P&gt;Hallo &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1750615"&gt;@milouvdeelen&lt;/a&gt;&lt;/SPAN&gt;, sorry dat ik hier tussenbeide kom, maar zou het goed zijn als we via e-mail contact met ons opnemen om er intern verder naar te kijken?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 03 Oct 2023 13:55:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-upgraded-but-didn-t-get-my-space/m-p/718375#M25687</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-10-03T13:55:28Z</dc:date>
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      <title>Re: I upgraded, but didn't get my space</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-upgraded-but-didn-t-get-my-space/m-p/718467#M25698</link>
      <description>&lt;P&gt;Oh dat zou heel fijn zijn! Dankjewel! Graag op [&lt;I&gt;removed per &lt;/I&gt;&lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/td-p/325896" target="_blank" rel="noopener"&gt;&lt;I&gt;Community Guidelines&lt;/I&gt;&lt;/A&gt;]. Alvast bedankt!&lt;/P&gt;
&lt;P&gt;--------&lt;/P&gt;
&lt;P&gt;Oh that would be very nice! Thank you! Please click [&lt;EM&gt;removed per &lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/td-p/325896" target="_blank" rel="noopener"&gt;Community Guidelines&lt;/A&gt;&lt;/EM&gt;]. Thank you in advance!&lt;/P&gt;</description>
      <pubDate>Wed, 04 Oct 2023 22:54:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-upgraded-but-didn-t-get-my-space/m-p/718467#M25698</guid>
      <dc:creator>milouvdeelen</dc:creator>
      <dc:date>2023-10-04T22:54:35Z</dc:date>
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    <item>
      <title>Re: I upgraded, but didn't get my space</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-upgraded-but-didn-t-get-my-space/m-p/718477#M25699</link>
      <description>&lt;P&gt;Controleer indien mogelijk uw e-mailadres, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1750615"&gt;@milouvdeelen&lt;/a&gt;, en stuur mij een antwoord terug.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Bedankt!&lt;/P&gt;
&lt;P&gt;----------------&lt;/P&gt;
&lt;P&gt;Please check your email address, when possible, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1750615"&gt;@milouvdeelen&lt;/a&gt;, and reply back to me.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks!&lt;/P&gt;</description>
      <pubDate>Tue, 03 Oct 2023 20:16:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-upgraded-but-didn-t-get-my-space/m-p/718477#M25699</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-10-03T20:16:48Z</dc:date>
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