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    <title>topic Re: Cannot Access Email to End Subscription in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-Access-Email-to-End-Subscription/m-p/718152#M25660</link>
    <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1749468"&gt;@edonohue&lt;/a&gt;&lt;/SPAN&gt;, sorry to hear about this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you send us the ticket number you received when you submitted the help request, so we can look into it?&lt;/P&gt;</description>
    <pubDate>Mon, 02 Oct 2023 19:13:30 GMT</pubDate>
    <dc:creator>Hannah</dc:creator>
    <dc:date>2023-10-02T19:13:30Z</dc:date>
    <item>
      <title>Cannot Access Email to End Subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-Access-Email-to-End-Subscription/m-p/716701#M25484</link>
      <description>&lt;P&gt;&lt;SPAN&gt;I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer have access to it. I know the password to the account but every time I try to login, it makes me authenticate with a code sent to the email account that I do not have access to. I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address? I have an invoice from dropbox showing the Premium monthly charge as proof that it is my account.&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Tue, 26 Sep 2023 17:01:19 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-Access-Email-to-End-Subscription/m-p/716701#M25484</guid>
      <dc:creator>edonohue</dc:creator>
      <dc:date>2023-09-26T17:01:19Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot Access Email to End Subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-Access-Email-to-End-Subscription/m-p/716702#M25485</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1749468"&gt;@edonohue&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;&lt;SPAN&gt;I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address?&lt;/SPAN&gt;&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You'll need to contact Dropbox Support directly. Visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
      <pubDate>Tue, 26 Sep 2023 16:59:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-Access-Email-to-End-Subscription/m-p/716702#M25485</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2023-09-26T16:59:56Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot Access Email to End Subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-Access-Email-to-End-Subscription/m-p/717746#M25597</link>
      <description>&lt;P&gt;I did this days ago and they have not answered. I am really disappointed with Dropbox customer service. It's ridiculous that I can't just talk to a real person on the phone.&lt;/P&gt;</description>
      <pubDate>Sat, 30 Sep 2023 12:16:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-Access-Email-to-End-Subscription/m-p/717746#M25597</guid>
      <dc:creator>edonohue</dc:creator>
      <dc:date>2023-09-30T12:16:37Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot Access Email to End Subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-Access-Email-to-End-Subscription/m-p/718152#M25660</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1749468"&gt;@edonohue&lt;/a&gt;&lt;/SPAN&gt;, sorry to hear about this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you send us the ticket number you received when you submitted the help request, so we can look into it?&lt;/P&gt;</description>
      <pubDate>Mon, 02 Oct 2023 19:13:30 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-Access-Email-to-End-Subscription/m-p/718152#M25660</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-10-02T19:13:30Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot Access Email to End Subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-Access-Email-to-End-Subscription/m-p/718169#M25662</link>
      <description>&lt;P&gt;I submitted it on 9/26/2023 and it is ticket number 22714493.&lt;/P&gt;</description>
      <pubDate>Mon, 02 Oct 2023 20:30:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-Access-Email-to-End-Subscription/m-p/718169#M25662</guid>
      <dc:creator>edonohue</dc:creator>
      <dc:date>2023-10-02T20:30:10Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot Access Email to End Subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-Access-Email-to-End-Subscription/m-p/718203#M25663</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1749468"&gt;@edonohue&lt;/a&gt;, I located your ticket number, and it seems it was automatically closed.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;So, I sent you a new email instead. Reply back to me, and I'll see you there!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 02 Oct 2023 22:33:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-Access-Email-to-End-Subscription/m-p/718203#M25663</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-10-02T22:33:39Z</dc:date>
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