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    <title>topic Re: Ukraine support program in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Ukraine-support-program/m-p/718482#M25700</link>
    <description>&lt;P&gt;Unfortunately I still didn't get any solution.&lt;/P&gt;&lt;P&gt;It's a pity that Dropbox team can not answer a pretty simple question&lt;/P&gt;</description>
    <pubDate>Tue, 03 Oct 2023 20:35:57 GMT</pubDate>
    <dc:creator>Yevhen6581</dc:creator>
    <dc:date>2023-10-03T20:35:57Z</dc:date>
    <item>
      <title>Ukraine support program</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Ukraine-support-program/m-p/716580#M25463</link>
      <description>&lt;P&gt;Dear Drobox team.&lt;/P&gt;
&lt;P&gt;On August 29 I received email from you that said the following:&lt;BR /&gt;&lt;BR /&gt;&lt;/P&gt;
&lt;P&gt;Congratulations Eugene! We were unable to process your payment when we tried to extend your subscription. However&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;STRONG&gt;, Dropbox offers a fee waiver for all customers in Ukraine for a period of up to six months&lt;/STRONG&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;. We are pleased to announce that you are eligible for this program. Your account has been suspended and your account level will not be downgraded. In 6 months, you will receive a payment processing request again. If you have questions about your plan, please contact support:&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://www.dropbox.com/l/AACf5gkXY7sEB8ue5TEDGt37aLauszUQsM0/support" target="_blank" rel="noopener"&gt;dropbox.com/support&lt;/A&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;. Thank you for using Dropbox. Stay safe Best regards,&lt;BR /&gt;The Dropbox team&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;However, after that Dropbox kept trying to charge payment.&lt;/P&gt;
&lt;P&gt;And finally downgraded my plan to Basic&lt;/P&gt;
&lt;P&gt;Is it possible to clarify this question? What should I do?&lt;/P&gt;
&lt;P&gt;Thanks&lt;/P&gt;</description>
      <pubDate>Tue, 26 Sep 2023 12:16:11 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Ukraine-support-program/m-p/716580#M25463</guid>
      <dc:creator>Yevhen6581</dc:creator>
      <dc:date>2023-09-26T12:16:11Z</dc:date>
    </item>
    <item>
      <title>Re: Ukraine support program</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Ukraine-support-program/m-p/716598#M25469</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1749265"&gt;@Yevhen6581&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Just for clarification, did you receive your upgrade on your account, or did it remain as a Basic plan?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;</description>
      <pubDate>Tue, 26 Sep 2023 13:26:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Ukraine-support-program/m-p/716598#M25469</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-09-26T13:26:04Z</dc:date>
    </item>
    <item>
      <title>Re: Ukraine support program</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Ukraine-support-program/m-p/716606#M25471</link>
      <description>&lt;P&gt;Hi Jay, thans for reaching out.&lt;/P&gt;&lt;P&gt;I used Dropbox Plus plan (and paid for it monthly) before I got a support email from Dropbox team where you proposed free 6 months.&lt;/P&gt;&lt;P&gt;And today I was downgraded to Basic&lt;/P&gt;</description>
      <pubDate>Tue, 26 Sep 2023 13:32:38 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Ukraine-support-program/m-p/716606#M25471</guid>
      <dc:creator>Yevhen6581</dc:creator>
      <dc:date>2023-09-26T13:32:38Z</dc:date>
    </item>
    <item>
      <title>Re: Ukraine support program</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Ukraine-support-program/m-p/716783#M25492</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1749265"&gt;@Yevhen6581&lt;/a&gt;! Can you please log a ticket with our support team via this &lt;A href="https://www.dropbox.com/support/email" target="_blank"&gt;page&lt;/A&gt;, and send me your ticket number after that?&lt;/P&gt;</description>
      <pubDate>Tue, 26 Sep 2023 23:05:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Ukraine-support-program/m-p/716783#M25492</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-09-26T23:05:20Z</dc:date>
    </item>
    <item>
      <title>Re: Ukraine support program</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Ukraine-support-program/m-p/717225#M25536</link>
      <description>&lt;P&gt;Hi Nancy, unfortunately I can't do this since I'm on a basic plan.&lt;/P&gt;&lt;P&gt;The only way to contact support is this tread.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 28 Sep 2023 12:50:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Ukraine-support-program/m-p/717225#M25536</guid>
      <dc:creator>Yevhen6581</dc:creator>
      <dc:date>2023-09-28T12:50:04Z</dc:date>
    </item>
    <item>
      <title>Re: Ukraine support program</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Ukraine-support-program/m-p/717279#M25544</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1749265"&gt;@Yevhen6581&lt;/a&gt;&lt;/SPAN&gt;, could you try &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;this form&lt;/A&gt; instead to reach out to our support team about this directly?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once you do that and get a ticket from our system, you can share your ticket ID with us so that we can look it up in our system too, if needed.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 28 Sep 2023 14:55:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Ukraine-support-program/m-p/717279#M25544</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-09-28T14:55:21Z</dc:date>
    </item>
    <item>
      <title>Re: Ukraine support program</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Ukraine-support-program/m-p/717306#M25547</link>
      <description>&lt;P&gt;Hi Walter, please check this:&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;A href="https://www.dropbox.com/support/ticket/22725156" target="_blank" rel="noopener"&gt;Ticket #22725156: DB: Billing, payments, and subscription changes&lt;/A&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Hope it helps&lt;/P&gt;&lt;P&gt;Thanks&lt;/P&gt;</description>
      <pubDate>Thu, 28 Sep 2023 16:21:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Ukraine-support-program/m-p/717306#M25547</guid>
      <dc:creator>Yevhen6581</dc:creator>
      <dc:date>2023-09-28T16:21:57Z</dc:date>
    </item>
    <item>
      <title>Re: Ukraine support program</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Ukraine-support-program/m-p/717379#M25552</link>
      <description>&lt;P&gt;Thanks for the ticket number, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1749265"&gt;@Yevhen6581&lt;/a&gt;&lt;/SPAN&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I've passed this along and a member or our support team will be contacting you the soonest possible!&lt;/P&gt;</description>
      <pubDate>Thu, 28 Sep 2023 20:41:24 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Ukraine-support-program/m-p/717379#M25552</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-09-28T20:41:24Z</dc:date>
    </item>
    <item>
      <title>Re: Ukraine support program</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Ukraine-support-program/m-p/718482#M25700</link>
      <description>&lt;P&gt;Unfortunately I still didn't get any solution.&lt;/P&gt;&lt;P&gt;It's a pity that Dropbox team can not answer a pretty simple question&lt;/P&gt;</description>
      <pubDate>Tue, 03 Oct 2023 20:35:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Ukraine-support-program/m-p/718482#M25700</guid>
      <dc:creator>Yevhen6581</dc:creator>
      <dc:date>2023-10-03T20:35:57Z</dc:date>
    </item>
    <item>
      <title>Re: Ukraine support program</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Ukraine-support-program/m-p/718487#M25702</link>
      <description>&lt;P&gt;I can see that your case is with our specialists right now, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1749265"&gt;@Yevhen6581&lt;/a&gt;&lt;/SPAN&gt;, so please keep an eye on the email and our they will get back to you the soonest possible.&lt;/P&gt;</description>
      <pubDate>Tue, 03 Oct 2023 21:11:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Ukraine-support-program/m-p/718487#M25702</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-10-03T21:11:32Z</dc:date>
    </item>
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