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    <title>topic Re: Dropbox unauthorized charge in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-unauthorized-charge/m-p/722720#M26163</link>
    <description>&lt;P&gt;Hi there &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1758532"&gt;@crrr&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt; - sorry to hear you're having issues with this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;It sounds like you're on the Basic plan. Could you have a look at your &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;plan tab&lt;/A&gt; and confirm if that's the case indeed?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you happen to have another Dropbox account associated with another email address of yours perhaps?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, did you try the &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;self served look up tool&lt;/A&gt; to see if you can identify the email address that's associated with the charge?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let us know more and we'll take it from there.&lt;/P&gt;</description>
    <pubDate>Thu, 19 Oct 2023 00:44:54 GMT</pubDate>
    <dc:creator>Walter</dc:creator>
    <dc:date>2023-10-19T00:44:54Z</dc:date>
    <item>
      <title>Dropbox unauthorized charge</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-unauthorized-charge/m-p/722711#M26162</link>
      <description>&lt;P&gt;Recently I made a dropbox account to access a file shared with me. However, I never started any free trial to my knowledge nor signed up for any subscription. In fact, my accounts shows that I have the FREE dropbox basic plan with 2 TB of storage and shows "No payment or billing activity" in my account's billing section. Yet I was charged almost $200 by dropbox and I have no clue what for. Not only that, I can't even find a way to cancel my subscription when following these instructions (&lt;A href="https://help.dropbox.com/plans/cancel-team-subscription" target="_blank" rel="noopener"&gt;https://help.dropbox.com/plans/cancel-team-subscription&lt;/A&gt;). When I go to billing there's no "cancel plan" option. Perhaps because I never signed up for a plan??&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Dropbox also seems to provide no way of contacting customer support or any clear method of issuing refunds. Very frustrating experience.&lt;/P&gt;</description>
      <pubDate>Wed, 18 Oct 2023 23:46:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-unauthorized-charge/m-p/722711#M26162</guid>
      <dc:creator>crrr</dc:creator>
      <dc:date>2023-10-18T23:46:21Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox unauthorized charge</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-unauthorized-charge/m-p/722720#M26163</link>
      <description>&lt;P&gt;Hi there &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1758532"&gt;@crrr&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt; - sorry to hear you're having issues with this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;It sounds like you're on the Basic plan. Could you have a look at your &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;plan tab&lt;/A&gt; and confirm if that's the case indeed?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you happen to have another Dropbox account associated with another email address of yours perhaps?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, did you try the &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;self served look up tool&lt;/A&gt; to see if you can identify the email address that's associated with the charge?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let us know more and we'll take it from there.&lt;/P&gt;</description>
      <pubDate>Thu, 19 Oct 2023 00:44:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-unauthorized-charge/m-p/722720#M26163</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-10-19T00:44:54Z</dc:date>
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