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    <title>topic Re: I Purchased Upgrade But My Account Hasn't Recognized it Yet in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-Purchased-Upgrade-But-My-Account-Hasn-t-Recognized-it-Yet/m-p/724070#M26296</link>
    <description>&lt;P&gt;Hey &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1760196"&gt;@JeffZ&lt;/a&gt;&lt;/SPAN&gt;, sorry to jump in, but have you ensured that you're logged into the same account both on the &lt;A href="https://www.dropbox.com/account/general" target="_blank"&gt;website&lt;/A&gt; and on the &lt;A href="https://help.dropbox.com/account-settings/view-preferences#Settings-in-the-Account-tab" target="_blank"&gt;desktop app&lt;/A&gt;?&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Tue, 24 Oct 2023 20:57:16 GMT</pubDate>
    <dc:creator>Walter</dc:creator>
    <dc:date>2023-10-24T20:57:16Z</dc:date>
    <item>
      <title>I Purchased Upgrade But My Account Hasn't Recognized it Yet</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-Purchased-Upgrade-But-My-Account-Hasn-t-Recognized-it-Yet/m-p/724057#M26290</link>
      <description>&lt;P&gt;Hi there community,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I am fairly new to Dropbox and so I know I'm doing something wrong.&amp;nbsp; First, I'm out of space and my files stopped syncing, so I bought an upgrade for the 2TB.&amp;nbsp; However, it still says I'm out of space.&amp;nbsp; I've shut down dropbox and reloaded it and I don't know what to do next.&amp;nbsp; I'm sure I'm missing something but I can't connect the new space I've purchased to the account.&amp;nbsp; Can someone please provide the steps necessary to do this and keep in mind, the more simple, the better.&amp;nbsp;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;thanks Jeff&lt;/P&gt;</description>
      <pubDate>Tue, 24 Oct 2023 20:01:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-Purchased-Upgrade-But-My-Account-Hasn-t-Recognized-it-Yet/m-p/724057#M26290</guid>
      <dc:creator>JeffZ</dc:creator>
      <dc:date>2023-10-24T20:01:17Z</dc:date>
    </item>
    <item>
      <title>Re: I Purchased Upgrade But My Account Hasn't Recognized it Yet</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-Purchased-Upgrade-But-My-Account-Hasn-t-Recognized-it-Yet/m-p/724060#M26291</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1760196"&gt;@JeffZ&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;I'm out of space and my files stopped syncing, so I bought an upgrade for the 2TB.&amp;nbsp; However, it still says I'm out of space.&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;How did you upgrade? Was it through the Dropbox website or on a mobile device (app store/in-app purchase)? Did you use a credit card, PayPal, etc. (no specifics)?&lt;/P&gt;</description>
      <pubDate>Tue, 24 Oct 2023 20:06:22 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-Purchased-Upgrade-But-My-Account-Hasn-t-Recognized-it-Yet/m-p/724060#M26291</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2023-10-24T20:06:22Z</dc:date>
    </item>
    <item>
      <title>Re: I Purchased Upgrade But My Account Hasn't Recognized it Yet</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-Purchased-Upgrade-But-My-Account-Hasn-t-Recognized-it-Yet/m-p/724066#M26295</link>
      <description>&lt;P&gt;Hey Rich,&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thank you for responding.&amp;nbsp; It was on the dropbox website and they sent me a confirmation.&amp;nbsp; I used a credit card.&amp;nbsp; I'm deducing the following:&amp;nbsp; Either the app hasn't downloaded properly to my macbook pro or I'm doing something else wrong.&amp;nbsp; Inside my dropbox website account it still says "view upgrades" and I'm like, "I upgraded!" I hope this is enough info for you, I'm lost.&amp;nbsp; Thanks, Jeff.&lt;/P&gt;</description>
      <pubDate>Tue, 24 Oct 2023 20:52:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-Purchased-Upgrade-But-My-Account-Hasn-t-Recognized-it-Yet/m-p/724066#M26295</guid>
      <dc:creator>JeffZ</dc:creator>
      <dc:date>2023-10-24T20:52:35Z</dc:date>
    </item>
    <item>
      <title>Re: I Purchased Upgrade But My Account Hasn't Recognized it Yet</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-Purchased-Upgrade-But-My-Account-Hasn-t-Recognized-it-Yet/m-p/724070#M26296</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1760196"&gt;@JeffZ&lt;/a&gt;&lt;/SPAN&gt;, sorry to jump in, but have you ensured that you're logged into the same account both on the &lt;A href="https://www.dropbox.com/account/general" target="_blank"&gt;website&lt;/A&gt; and on the &lt;A href="https://help.dropbox.com/account-settings/view-preferences#Settings-in-the-Account-tab" target="_blank"&gt;desktop app&lt;/A&gt;?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 24 Oct 2023 20:57:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-Purchased-Upgrade-But-My-Account-Hasn-t-Recognized-it-Yet/m-p/724070#M26296</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-10-24T20:57:16Z</dc:date>
    </item>
    <item>
      <title>Re: I Purchased Upgrade But My Account Hasn't Recognized it Yet</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-Purchased-Upgrade-But-My-Account-Hasn-t-Recognized-it-Yet/m-p/724071#M26297</link>
      <description>&lt;P&gt;Hi Rich,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I figured this out.&amp;nbsp; I upgraded to the wrong account.&amp;nbsp; I have two email addresses and inadvertantly upgraded to the incorrect one.&amp;nbsp; My bad. Does it help you if I say "situation solved' or whatever that button is that closes the issue?&amp;nbsp; Sorry again to trouble you.&amp;nbsp; It was cool of you to reach out.&amp;nbsp; Jeff&lt;/P&gt;</description>
      <pubDate>Tue, 24 Oct 2023 20:57:18 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-Purchased-Upgrade-But-My-Account-Hasn-t-Recognized-it-Yet/m-p/724071#M26297</guid>
      <dc:creator>JeffZ</dc:creator>
      <dc:date>2023-10-24T20:57:18Z</dc:date>
    </item>
    <item>
      <title>Re: I Purchased Upgrade But My Account Hasn't Recognized it Yet</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-Purchased-Upgrade-But-My-Account-Hasn-t-Recognized-it-Yet/m-p/724072#M26298</link>
      <description>&lt;P&gt;Hi Walter, thank you for jumping in.&amp;nbsp; Dwight at support helped me figure that out, that I upgraded with the wrong email address.&amp;nbsp; So I'm going to upgrade to the correct email address first, then I will request a refund at the other email address.&amp;nbsp; Thank you again.&amp;nbsp; Jeff&lt;/P&gt;</description>
      <pubDate>Tue, 24 Oct 2023 20:59:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-Purchased-Upgrade-But-My-Account-Hasn-t-Recognized-it-Yet/m-p/724072#M26298</guid>
      <dc:creator>JeffZ</dc:creator>
      <dc:date>2023-10-24T20:59:12Z</dc:date>
    </item>
    <item>
      <title>Re: I Purchased Upgrade But My Account Hasn't Recognized it Yet</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-Purchased-Upgrade-But-My-Account-Hasn-t-Recognized-it-Yet/m-p/724074#M26299</link>
      <description>&lt;P&gt;No worries &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1760196"&gt;@JeffZ&lt;/a&gt;&lt;/SPAN&gt; - I'm glad to hear it's sorted now.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Take care and see you around the Community! &amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 24 Oct 2023 21:01:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-Purchased-Upgrade-But-My-Account-Hasn-t-Recognized-it-Yet/m-p/724074#M26299</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-10-24T21:01:16Z</dc:date>
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