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    <title>topic Re: Through the mapped drive in Finder, I have full access to Dropbox but not online in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Through-the-mapped-drive-in-Finder-I-have-full-access-to-Dropbox/m-p/724279#M26335</link>
    <description>Megan, thank you so much for sharing this handy look-up tool !! Worked like a charm and I certainly was surprised to see I did indeed use a different email address &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@076434C4E1EFFB62E51200AD24B6A0A6/emoticons/1f61c.png" alt=":winking_face_with_tongue:" title=":winking_face_with_tongue:" /&gt;. Forgot that I had changed it in anticipation of making a change with my workplace. Thanks again!</description>
    <pubDate>Wed, 25 Oct 2023 14:02:19 GMT</pubDate>
    <dc:creator>sleetx</dc:creator>
    <dc:date>2023-10-25T14:02:19Z</dc:date>
    <item>
      <title>Through the mapped drive in Finder, I have full access to Dropbox but not online</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Through-the-mapped-drive-in-Finder-I-have-full-access-to-Dropbox/m-p/723892#M26266</link>
      <description>&lt;P&gt;Really hoping someone at Dropbox can enlighten me. I've had a paid Dropbox plan for years with 16GB currently used. From the Finder on my computer I have full access to Dropbox and all of my files, however, when I tried to login in online it prompted me to set up a new account when I tried logging in with the email address that I KNOW is associated with my existing account. Stupidly, I followed the prompts to create a new account thinking I was recoverying my account (it was late and I was tired). This account online is showing as a Basic unpaid account and none of my files appear here. However, I STILL can see and access ALL of my files in Finder that are mapped in the Dropbox drive on my computer.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;What may have contributed to this scenario is that the credit card on file had an expiration date of September 30, 2023 (today is October 24, 2023). I failed to update the credit card prior to September 30. I just found an email from Dropbox with "final reminder" to update my credit card dated September 9. I can no longer access the link in that email to correct the situation.&amp;nbsp; If the community can point me to whomever can resolve this situation, I would be so grateful!&lt;/P&gt;</description>
      <pubDate>Tue, 24 Oct 2023 10:11:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Through-the-mapped-drive-in-Finder-I-have-full-access-to-Dropbox/m-p/723892#M26266</guid>
      <dc:creator>sleetx</dc:creator>
      <dc:date>2023-10-24T10:11:45Z</dc:date>
    </item>
    <item>
      <title>Re: Through the mapped drive in Finder, I have full access to Dropbox but not online</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Through-the-mapped-drive-in-Finder-I-have-full-access-to-Dropbox/m-p/723901#M26267</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1760032"&gt;@sleetx&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;It sounds like you might have another Dropbox account under a different email address. Do you see any payments on the account on &lt;A href="https://www.dropbox.com/payments" target="_blank"&gt;this page&lt;/A&gt;?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did you originally upgrade via the Dropbox site or the mobile app?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;</description>
      <pubDate>Tue, 24 Oct 2023 11:04:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Through-the-mapped-drive-in-Finder-I-have-full-access-to-Dropbox/m-p/723901#M26267</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-10-24T11:04:59Z</dc:date>
    </item>
    <item>
      <title>Re: Through the mapped drive in Finder, I have full access to Dropbox but not online</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Through-the-mapped-drive-in-Finder-I-have-full-access-to-Dropbox/m-p/724029#M26288</link>
      <description>&lt;P&gt;Hi Jay,&lt;/P&gt;&lt;P&gt;I do have a personal dropbox account that is not associated with a paid subscription.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;The email that was previously associated with a paid subscription is NOT showing any payment information at the link you sent me:&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0014.jpg" style="width: 264px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/41578iC6DEED49B6331588/image-dimensions/264x417?v=v2" width="264" height="417" role="button" title="IMG_0014.jpg" alt="IMG_0014.jpg" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;I've had Dropbox service for so long that I don't think I started with a free account that got upgraded. I think I went straight to a paid account online (not on a mobile device). Hope this helps! Thank you for helping me.&lt;/P&gt;</description>
      <pubDate>Tue, 24 Oct 2023 18:29:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Through-the-mapped-drive-in-Finder-I-have-full-access-to-Dropbox/m-p/724029#M26288</guid>
      <dc:creator>sleetx</dc:creator>
      <dc:date>2023-10-24T18:29:48Z</dc:date>
    </item>
    <item>
      <title>Re: Through the mapped drive in Finder, I have full access to Dropbox but not online</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Through-the-mapped-drive-in-Finder-I-have-full-access-to-Dropbox/m-p/724085#M26301</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1760032"&gt;@sleetx&lt;/a&gt;&lt;/SPAN&gt;, just to check, if you go to your Dropbox &lt;A href="https://help.dropbox.com/account-settings/view-preferences" target="_blank"&gt;preferences&lt;/A&gt;, in the 'account' tab, do you see the same email address as the one you used to create a new account?&lt;/P&gt;</description>
      <pubDate>Tue, 24 Oct 2023 21:49:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Through-the-mapped-drive-in-Finder-I-have-full-access-to-Dropbox/m-p/724085#M26301</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-10-24T21:49:37Z</dc:date>
    </item>
    <item>
      <title>Re: Through the mapped drive in Finder, I have full access to Dropbox but not online</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Through-the-mapped-drive-in-Finder-I-have-full-access-to-Dropbox/m-p/724104#M26302</link>
      <description>&lt;P&gt;Yes, the same email address appears under the Account tab.&amp;nbsp; As mentioned in the original post, when I tried to login online using that original email address, it would not accept my password and instead invited me to "create" an account.&amp;nbsp; I went ahead and created an account using that same email address and now the account shows as a basic, free account with no history of payment - nor my files BUT I can clearly still see and utilize them under the mapped drive in Finder.&lt;/P&gt;</description>
      <pubDate>Tue, 24 Oct 2023 23:47:09 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Through-the-mapped-drive-in-Finder-I-have-full-access-to-Dropbox/m-p/724104#M26302</guid>
      <dc:creator>sleetx</dc:creator>
      <dc:date>2023-10-24T23:47:09Z</dc:date>
    </item>
    <item>
      <title>Re: Through the mapped drive in Finder, I have full access to Dropbox but not online</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Through-the-mapped-drive-in-Finder-I-have-full-access-to-Dropbox/m-p/724172#M26321</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1760032"&gt;@sleetx&lt;/a&gt;, here's what I would personally do.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Since you have the billing info shown on the previously paid account, I'd use our &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;self-serve look-up tool&lt;/A&gt;, in order to locate the email behind the charge, and identify if you have another account, linked to an address you don't recall.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you give it a go?&lt;/P&gt;</description>
      <pubDate>Wed, 25 Oct 2023 08:19:51 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Through-the-mapped-drive-in-Finder-I-have-full-access-to-Dropbox/m-p/724172#M26321</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-10-25T08:19:51Z</dc:date>
    </item>
    <item>
      <title>Re: Through the mapped drive in Finder, I have full access to Dropbox but not online</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Through-the-mapped-drive-in-Finder-I-have-full-access-to-Dropbox/m-p/724279#M26335</link>
      <description>Megan, thank you so much for sharing this handy look-up tool !! Worked like a charm and I certainly was surprised to see I did indeed use a different email address &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@076434C4E1EFFB62E51200AD24B6A0A6/emoticons/1f61c.png" alt=":winking_face_with_tongue:" title=":winking_face_with_tongue:" /&gt;. Forgot that I had changed it in anticipation of making a change with my workplace. Thanks again!</description>
      <pubDate>Wed, 25 Oct 2023 14:02:19 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Through-the-mapped-drive-in-Finder-I-have-full-access-to-Dropbox/m-p/724279#M26335</guid>
      <dc:creator>sleetx</dc:creator>
      <dc:date>2023-10-25T14:02:19Z</dc:date>
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