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    <title>topic Re: Events page isn't showing my subscription's renewal in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Events-page-isn-t-showing-my-subscription-s-renewal/m-p/725408#M26472</link>
    <description>&lt;P&gt;I see, thanks for the additional information &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1759423"&gt;@Kuede&lt;/a&gt;&lt;/SPAN&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could you try our &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;self served look up tool&lt;/A&gt; to identify the email address that's associated with your charge?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is it an exact match with the one you see in your &lt;A href="https://www.dropbox.com/account/general" target="_blank"&gt;account's settings&lt;/A&gt;?&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Mon, 30 Oct 2023 10:58:18 GMT</pubDate>
    <dc:creator>Walter</dc:creator>
    <dc:date>2023-10-30T10:58:18Z</dc:date>
    <item>
      <title>Events page isn't showing my subscription's renewal</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Events-page-isn-t-showing-my-subscription-s-renewal/m-p/725343#M26461</link>
      <description>&lt;P&gt;Hello community&lt;/P&gt;
&lt;P&gt;On September 28th, 23 I paid USD 119.88 to renew my Dropbox Plan Plus, but surprisingly, I can't find an entry in &lt;STRONG&gt;Events&lt;/STRONG&gt;. Do I have a false expectation?&lt;/P&gt;
&lt;P&gt;Thank you for your answer, Kuede.&lt;/P&gt;</description>
      <pubDate>Mon, 30 Oct 2023 08:01:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Events-page-isn-t-showing-my-subscription-s-renewal/m-p/725343#M26461</guid>
      <dc:creator>Kuede</dc:creator>
      <dc:date>2023-10-30T08:01:52Z</dc:date>
    </item>
    <item>
      <title>Re: Events page isn't showing my subscription's renewal</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Events-page-isn-t-showing-my-subscription-s-renewal/m-p/725364#M26462</link>
      <description>&lt;P&gt;Hey &lt;SPAN&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1759423"&gt;@Kuede&lt;/a&gt;&lt;/SPAN&gt; - thanks for posting on our Community and happy Monday!&lt;BR /&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;The &lt;A href="https://www.dropbox.com/events" target="_blank" rel="noopener"&gt;events page&lt;/A&gt; is the place where all uploads, edits, and deletions are normally logged. For more information about your current subscription, you can navigate to your &lt;A href="https://www.dropbox.com/account/plan" target="_blank" rel="noopener"&gt;plan tab&lt;/A&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I hope this helps!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 30 Oct 2023 08:02:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Events-page-isn-t-showing-my-subscription-s-renewal/m-p/725364#M26462</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-10-30T08:02:35Z</dc:date>
    </item>
    <item>
      <title>Re: Events page isn't showing my subscription's renewal</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Events-page-isn-t-showing-my-subscription-s-renewal/m-p/725406#M26471</link>
      <description>&lt;P&gt;Hi Walter,&lt;/P&gt;&lt;P&gt;So far so good in&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;STRONG&gt;"Plan"&lt;/STRONG&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;it shows that I am using a&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;STRONG&gt;"BasicPlan&lt;/STRONG&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;although I paid the renewal amount for&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;STRONG&gt;Plan Plus&lt;/STRONG&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;PHP6941.87 (USD119.88) with a Credit Card on September 28th, 2023. Booking text: DROPBOX*L6QT1HVH26RLD02FD79IR; but there is&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;EM&gt;&lt;STRONG&gt;no entry&lt;/STRONG&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/EM&gt;on the&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;STRONG&gt;“Payments Page”.&lt;/STRONG&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;Hope this information will help.&lt;/P&gt;&lt;P&gt;Kuede.&lt;/P&gt;</description>
      <pubDate>Mon, 30 Oct 2023 10:46:19 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Events-page-isn-t-showing-my-subscription-s-renewal/m-p/725406#M26471</guid>
      <dc:creator>Kuede</dc:creator>
      <dc:date>2023-10-30T10:46:19Z</dc:date>
    </item>
    <item>
      <title>Re: Events page isn't showing my subscription's renewal</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Events-page-isn-t-showing-my-subscription-s-renewal/m-p/725408#M26472</link>
      <description>&lt;P&gt;I see, thanks for the additional information &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1759423"&gt;@Kuede&lt;/a&gt;&lt;/SPAN&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could you try our &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;self served look up tool&lt;/A&gt; to identify the email address that's associated with your charge?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is it an exact match with the one you see in your &lt;A href="https://www.dropbox.com/account/general" target="_blank"&gt;account's settings&lt;/A&gt;?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 30 Oct 2023 10:58:18 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Events-page-isn-t-showing-my-subscription-s-renewal/m-p/725408#M26472</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-10-30T10:58:18Z</dc:date>
    </item>
    <item>
      <title>Re: Events page isn't showing my subscription's renewal</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Events-page-isn-t-showing-my-subscription-s-renewal/m-p/725438#M26475</link>
      <description>&lt;P&gt;Hi Walter, Jay,&lt;/P&gt;&lt;P&gt;as you recommended: in the "self served look up&amp;nbsp; tool' I have put in the 12 Digit alphanumeric then pressed "Submit" I waited but no response.&lt;/P&gt;</description>
      <pubDate>Mon, 30 Oct 2023 13:11:41 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Events-page-isn-t-showing-my-subscription-s-renewal/m-p/725438#M26475</guid>
      <dc:creator>Kuede</dc:creator>
      <dc:date>2023-10-30T13:11:41Z</dc:date>
    </item>
    <item>
      <title>Re: Events page isn't showing my subscription's renewal</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Events-page-isn-t-showing-my-subscription-s-renewal/m-p/725449#M26477</link>
      <description>&lt;P&gt;Could you try clearing your browser's cache or trying &lt;A href="https://help.dropbox.com/installs-integrations/desktop/troubleshoot-homepage" target="_blank"&gt;another browser&lt;/A&gt; and let us know if you get the same results &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1759423"&gt;@Kuede&lt;/a&gt;&lt;/SPAN&gt; ?&lt;/P&gt;</description>
      <pubDate>Mon, 30 Oct 2023 13:45:18 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Events-page-isn-t-showing-my-subscription-s-renewal/m-p/725449#M26477</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-10-30T13:45:18Z</dc:date>
    </item>
    <item>
      <title>Re: Events page isn't showing my subscription's renewal</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Events-page-isn-t-showing-my-subscription-s-renewal/m-p/725713#M26493</link>
      <description>&lt;P&gt;Thank you Walter,&lt;BR /&gt;I followed your advice and switched to another browser (CClenerbrowser). So far everything is working now according to my expectations. Its also indicated that I'm using the Dropbox Plus Plan.&lt;BR /&gt;The downer is that help, unfortunately, comes one day too late, I missed restoring more than 3000 files. Sad enough but thank you for your help&lt;BR /&gt;Kurt&lt;/P&gt;</description>
      <pubDate>Tue, 31 Oct 2023 10:32:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Events-page-isn-t-showing-my-subscription-s-renewal/m-p/725713#M26493</guid>
      <dc:creator>Dreamboxkuede</dc:creator>
      <dc:date>2023-10-31T10:32:47Z</dc:date>
    </item>
    <item>
      <title>Re: Events page isn't showing my subscription's renewal</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Events-page-isn-t-showing-my-subscription-s-renewal/m-p/725729#M26494</link>
      <description>&lt;P&gt;Glad to hear you got this sorted &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1761936"&gt;@Dreamboxkuede&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'm assuming it's the same person as &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1759423"&gt;@Kuede&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt; so it seems that you're using two Dropbox accounts, associated with two different email addresses of yours.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;As for restoring your files, have you tried contacting our support team to see if there's anything they can do to help?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 31 Oct 2023 11:25:41 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Events-page-isn-t-showing-my-subscription-s-renewal/m-p/725729#M26494</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-10-31T11:25:41Z</dc:date>
    </item>
    <item>
      <title>Re: Events page isn't showing my subscription's renewal</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Events-page-isn-t-showing-my-subscription-s-renewal/m-p/725791#M26499</link>
      <description>&lt;P&gt;I haven't contacted the support team yet so I don't know how.&lt;/P&gt;</description>
      <pubDate>Tue, 31 Oct 2023 14:50:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Events-page-isn-t-showing-my-subscription-s-renewal/m-p/725791#M26499</guid>
      <dc:creator>Dreamboxkuede</dc:creator>
      <dc:date>2023-10-31T14:50:45Z</dc:date>
    </item>
    <item>
      <title>Re: Events page isn't showing my subscription's renewal</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Events-page-isn-t-showing-my-subscription-s-renewal/m-p/725800#M26500</link>
      <description>&lt;P&gt;You can see all your options on &lt;A href="https://www.dropbox.com/support" target="_blank"&gt;this page&lt;/A&gt; and choose the one that suits your needs &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1761936"&gt;@Dreamboxkuede&lt;/a&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 31 Oct 2023 15:31:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Events-page-isn-t-showing-my-subscription-s-renewal/m-p/725800#M26500</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-10-31T15:31:10Z</dc:date>
    </item>
    <item>
      <title>Re: Events page isn't showing my subscription's renewal</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Events-page-isn-t-showing-my-subscription-s-renewal/m-p/726019#M26515</link>
      <description>&lt;P&gt;Hi Walter,&lt;/P&gt;&lt;P&gt;I&amp;nbsp; chatted with Natalie, and she was very helpful and empathetic but given the situation, there is very likely nothing that can be done. At least she escalated my case to the restoration team. On our side, I believe we can close the case. Thank you again.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 01 Nov 2023 08:10:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Events-page-isn-t-showing-my-subscription-s-renewal/m-p/726019#M26515</guid>
      <dc:creator>Kuede</dc:creator>
      <dc:date>2023-11-01T08:10:39Z</dc:date>
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