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    <title>topic Re: I have upgraded my storage plan l and yet am still being told that I need to upgrade. in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-have-upgraded-my-storage-plan-l-and-yet-am-still-being-told/m-p/725663#M26489</link>
    <description>&lt;P&gt;Thanks Megan.&lt;/P&gt;&lt;DIV class=""&gt;Dropbox Basic&lt;/DIV&gt;&lt;DIV class=""&gt;&lt;UL&gt;&lt;LI&gt;&lt;DIV class=""&gt;2 GB of cloud storage&lt;/DIV&gt;&lt;/LI&gt;&lt;LI&gt;&lt;DIV class=""&gt;All files live locally&lt;/DIV&gt;&lt;/LI&gt;&lt;LI&gt;&lt;DIV class=""&gt;Sync across only 3 devices&lt;/DIV&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;This is my current plan with the other email address……I don’t know where to go from here. Thanks again Julie&lt;/P&gt;&lt;/DIV&gt;</description>
    <pubDate>Tue, 31 Oct 2023 07:04:36 GMT</pubDate>
    <dc:creator>julie52</dc:creator>
    <dc:date>2023-10-31T07:04:36Z</dc:date>
    <item>
      <title>I have upgraded my storage plan l and yet am still being told that I need to upgrade.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-have-upgraded-my-storage-plan-l-and-yet-am-still-being-told/m-p/725563#M26485</link>
      <description>&lt;P&gt;I have upgraded my storage plan to a 2TB under my Gmail address. I am still receiving messages under my other email address to say that I need to upgrade. I have made 3 payments from PayPal and yet am still being told that I need to upgrade to a bigger plan. This is doing my head in…….I live in Australia and this inability to talk to someone is very frustrating.&amp;nbsp;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;Pay in 4 Plan reference&lt;BR /&gt;[Removed as per &lt;A href="https://www.dropboxforum.com/t5/Announcements/Community-Guidelines/m-p/325896#M245" target="_blank"&gt;Community Guidelines&lt;/A&gt;]&lt;/P&gt;&lt;P&gt;This is my PayPal reference number.&amp;nbsp;&lt;BR /&gt;can someone help me please, I am so confused. Should I just unsubscribe from my other email address and just leave the gmail address as my true stat&lt;/P&gt;</description>
      <pubDate>Tue, 31 Oct 2023 09:19:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-have-upgraded-my-storage-plan-l-and-yet-am-still-being-told/m-p/725563#M26485</guid>
      <dc:creator>julie52</dc:creator>
      <dc:date>2023-10-31T09:19:16Z</dc:date>
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    <item>
      <title>Re: I have upgraded my storage plan l and yet am still being told that I need to upgrade.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-have-upgraded-my-storage-plan-l-and-yet-am-still-being-told/m-p/725590#M26486</link>
      <description>&lt;P&gt;Hey there, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1761817"&gt;@julie52&lt;/a&gt;, welcome to our Community!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me make sure that we are on the same page here: it seems you have a paid 2TB account under your email address, however you keep receiving messages to your other email address, asking you to upgrade.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is the Dropbox account linked to the second email address a paid one? You can check the &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;account's plan page&lt;/A&gt; -provided that you have access to the account- and check. Let me know more.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted, and we'll take it from there!&lt;/P&gt;</description>
      <pubDate>Mon, 30 Oct 2023 22:52:51 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-have-upgraded-my-storage-plan-l-and-yet-am-still-being-told/m-p/725590#M26486</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-10-30T22:52:51Z</dc:date>
    </item>
    <item>
      <title>Re: I have upgraded my storage plan l and yet am still being told that I need to upgrade.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-have-upgraded-my-storage-plan-l-and-yet-am-still-being-told/m-p/725663#M26489</link>
      <description>&lt;P&gt;Thanks Megan.&lt;/P&gt;&lt;DIV class=""&gt;Dropbox Basic&lt;/DIV&gt;&lt;DIV class=""&gt;&lt;UL&gt;&lt;LI&gt;&lt;DIV class=""&gt;2 GB of cloud storage&lt;/DIV&gt;&lt;/LI&gt;&lt;LI&gt;&lt;DIV class=""&gt;All files live locally&lt;/DIV&gt;&lt;/LI&gt;&lt;LI&gt;&lt;DIV class=""&gt;Sync across only 3 devices&lt;/DIV&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;This is my current plan with the other email address……I don’t know where to go from here. Thanks again Julie&lt;/P&gt;&lt;/DIV&gt;</description>
      <pubDate>Tue, 31 Oct 2023 07:04:36 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-have-upgraded-my-storage-plan-l-and-yet-am-still-being-told/m-p/725663#M26489</guid>
      <dc:creator>julie52</dc:creator>
      <dc:date>2023-10-31T07:04:36Z</dc:date>
    </item>
    <item>
      <title>Re: I have upgraded my storage plan l and yet am still being told that I need to upgrade.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-have-upgraded-my-storage-plan-l-and-yet-am-still-being-told/m-p/725691#M26491</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1761817"&gt;@julie52&lt;/a&gt;&lt;/SPAN&gt;, just to clarify, you're receiving emails about your quota on the account that isn't paid, is that correct?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you tried moving files from the Basic account to the paid one by using a shared folder?&lt;/P&gt;</description>
      <pubDate>Tue, 31 Oct 2023 09:21:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-have-upgraded-my-storage-plan-l-and-yet-am-still-being-told/m-p/725691#M26491</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-10-31T09:21:04Z</dc:date>
    </item>
    <item>
      <title>Re: I have upgraded my storage plan l and yet am still being told that I need to upgrade.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-have-upgraded-my-storage-plan-l-and-yet-am-still-being-told/m-p/725882#M26502</link>
      <description>&lt;P&gt;Thanks so much for responding. &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@D125BC1199F50B38C96BACC18103EF48/emoticons/1f64f.png" alt=":folded_hands:" title=":folded_hands:" /&gt; Yes, that is correct, the emails are about the basic unpaid plan, not the upgrade to T2 on the other email.&lt;/P&gt;&lt;P&gt;Can you please explain how I do the transfer from one to another? And in PLAIN ENGLISH please as I am not very tech savvy……lol &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@26287C5E5304A6B3046D5D2C076CA76D/emoticons/1f44f.png" alt=":clapping_hands:" title=":clapping_hands:" /&gt;&lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@26287C5E5304A6B3046D5D2C076CA76D/emoticons/1f44f.png" alt=":clapping_hands:" title=":clapping_hands:" /&gt;&lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@8EED6F4509B87182FD6449015DB6C1A5/emoticons/1f635.png" alt=":dizzy_face:" title=":dizzy_face:" /&gt;‍&lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@9CD9D2702EF2E0B0F6E5F3CECE77CE2A/emoticons/1f4ab.png" alt=":dizzy:" title=":dizzy:" /&gt;&lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@480DBF83665CD0CE0270DD8298BA52AF/emoticons/1f917.png" alt=":hugging_face:" title=":hugging_face:" /&gt;:australia:&lt;/img&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 31 Oct 2023 19:49:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-have-upgraded-my-storage-plan-l-and-yet-am-still-being-told/m-p/725882#M26502</guid>
      <dc:creator>julie52</dc:creator>
      <dc:date>2023-10-31T19:49:39Z</dc:date>
    </item>
    <item>
      <title>Re: I have upgraded my storage plan l and yet am still being told that I need to upgrade.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-have-upgraded-my-storage-plan-l-and-yet-am-still-being-told/m-p/725921#M26505</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1761817"&gt;@julie52&lt;/a&gt;&lt;/SPAN&gt;, if you keep receiving messages to the Basic account of yours, you'd need to either free-up some space, or upgrade.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;These emails are usually a warning about the account's quota.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;As for moving files between accounts, feel free to have a look &lt;A href="https://help.dropbox.com/organize/move-files-between-accounts#:~:text=Create%20a%20shared%20folder%20and,Sign%20out%20of%20this%20account." target="_blank"&gt;here&lt;/A&gt;, and let me know if you have any questions.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 31 Oct 2023 21:17:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-have-upgraded-my-storage-plan-l-and-yet-am-still-being-told/m-p/725921#M26505</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-10-31T21:17:39Z</dc:date>
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