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    <title>topic Charged 19.99 randomly after cancelling subscription two months ago. in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-19-99-randomly-after-cancelling-subscription-two-months/m-p/726243#M26525</link>
    <description>&lt;P&gt;I had a drop box trial and then paid for a month, I then cancelled the subscription and went back to Dropbox standard and two months later they take out 19.99 from my new bank card I never even put in to drop box so how would they know? And it says continuous? And getting through to the right support or contacting Dropbox I have more luck winning the lottery&lt;/P&gt;</description>
    <pubDate>Wed, 01 Nov 2023 23:24:57 GMT</pubDate>
    <dc:creator>littleboo</dc:creator>
    <dc:date>2023-11-01T23:24:57Z</dc:date>
    <item>
      <title>Charged 19.99 randomly after cancelling subscription two months ago.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-19-99-randomly-after-cancelling-subscription-two-months/m-p/726243#M26525</link>
      <description>&lt;P&gt;I had a drop box trial and then paid for a month, I then cancelled the subscription and went back to Dropbox standard and two months later they take out 19.99 from my new bank card I never even put in to drop box so how would they know? And it says continuous? And getting through to the right support or contacting Dropbox I have more luck winning the lottery&lt;/P&gt;</description>
      <pubDate>Wed, 01 Nov 2023 23:24:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-19-99-randomly-after-cancelling-subscription-two-months/m-p/726243#M26525</guid>
      <dc:creator>littleboo</dc:creator>
      <dc:date>2023-11-01T23:24:57Z</dc:date>
    </item>
    <item>
      <title>Re: Charged 19.99 randomly after cancelling subscription two months ago.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-19-99-randomly-after-cancelling-subscription-two-months/m-p/726246#M26526</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1762495"&gt;@littleboo&lt;/a&gt;, sorry to hear about that!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;It might sound trivial, but are you the only one that has access to your billing info?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you by any chance tried using our &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;self served look up tool&lt;/A&gt; to identify the email address that's associated with the charges in question?&lt;/P&gt;
&lt;P&gt;&lt;BR /&gt;As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can do this by logging into any account, clicking &lt;A href="https://www.dropbox.com/support/billing" target="_blank"&gt;this&lt;/A&gt; support link, scrolling down to 'Submit a help request', and providing as much info as possible.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know more!&lt;/P&gt;</description>
      <pubDate>Wed, 01 Nov 2023 23:26:58 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Charged-19-99-randomly-after-cancelling-subscription-two-months/m-p/726246#M26526</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-11-01T23:26:58Z</dc:date>
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